Faster, Stronger Crisis Response With ICS for Business

Faster, Stronger Crisis Response with ICS for Business

Presenter:

Kathleen Gleaves, CBCI, MEP Certified ICS instructor

Gleaves Consulting

Sponsored By

Notification • Incident Management

Host: Wayne Blankenbeckler, MissionMode

© Copyright 2011, Kathleen Gleaves and MissionMode Solutions

Faster, Stronger Crisis Response

Incident Command System


ICS – What is it?

• ICS is an organized, flexible, team-based system for handling critical incidents and other challenging events

• Developed by the fire service in the 70’s

– Mandatory for federal and state agencies to obtain federal funding of any kind

– Federally required for all HazMat events


ICS and NIMS

• ICS is the Command and Control part of the NIMS plan

National Incident Management (NIMS)

Devised as the ultimate ideal for how our country would respond to emergencies


ICS – Who uses it?

Private Sector • Hospitals and the healthcare system • Financial institutions • Universities and many school systems • Retail/wholesale suppliers • Airports, Utilities, Government

contractors

Public Sector Public Safety First Responders Federal, State, County and City emergency teams


How ICS Applies to Business


Ever had any of these issues in dealing with a critical incident?

• Too many people reporting to one person?

• Too many bosses, resulting in power struggles?

• Daily organization structure unable to adapt quickly to emergency response needs?

• Little or no TIMELY information?

• Not sure what your short-term goals were?

• No coordination with other departments or agencies?


Key features of ICS

• Manageable Span of Control

• Modular/scalable organization

• Integrated communication

• Unified command structure


Key features of ICS

• Action Plan with specific objectives

• Pre-designated and outfitted Command Centers

• Resource Management


ICS Best Practice

Outline these processes before an incident and you are way ahead of the game

1. Defined triggers and assessment process


ICS Best Practice

2. Clearly defined roles and responsibilities of first responders


ICS Best Practice

3. Ability to write an Action Plan with clear objectives

SMART = Specific, Measurable, Achievable, Result-oriented and Time-based


What can ICS Do for Your Business?


Where do you use ICS?

• Some businesses are adopting the ICS structure to meet the Command and Control requirements in OSHA’s PSM (Process Safety Management) program and EPA’s RMP (Risk Management Program)

• Critical incidents or disruptive events within your organization


Why use ICS?

• Develop strong relationships with your local response agencies and participate in local exercises

• Become part of the larger team in a big event if you know how to fit into the structure

• PS-PREP accreditation


Business opportunities

You are in a good position to sell your product or services, if you know who to talk to and how to make yourself known.

“Safeway Seattle Division is using the ICS structure for its Incident Management Team. What Safeway Seattle has done is to plug current Safeway job titles into the various components of ICS… Using ICS as a private sector organization also helps us to better interact and communicate with county, state and federal emergency management organizations. ICS is a proven concept.”

Jason Moulton, Loss Prevention, Safeway


What is the ICS Structure?

Incident Commander

Public Information Liaison

Safety/ Security

Finance Logistics Operations Planning


What is the ICS Structure?


The ICS team

• Command (manages)

• Operations (does) – Actually in the field doing the work

• Planning (plan) – Tracking progress, planning for the next operational

period, ordering resources, writing the AP

• Logistics (get stuff) – Resource ordering

• Finance (pays) – Pays for stuff, tracks hours


Incident Commander

In charge – oversees all the teams; first one in, last one out

• Manages all other team members

• May have several “Command Staff” positions – people who help him perform the management job


Incident Commander

Who is a good Incident Commander?

• Trusted by Exec. Management

• Decisive

• Understands the business

• Strong leader, but a team player


Operations

Does stuff – Tactical team – Field operations

• Key infrastructure of the Business – Facilities

– Security

– IT

– Safety

– (Government world: it’s fire, police, medical)


Planning

Looks to the future to see what needs to be done next

• Business Continuity staff

• Key business unit operations person

– Resources

– Demobilization


Logistics

Gets stuff – Orders resources

• Hotels/shelter

• Food

• Human needs of responders

– Personnel

– Staging

– Supplies


Finance

Pays for stuff – tracks expenses and time

• Risk/Insurance/Compensation claims

• Accounting/Payroll

• Procurement/Contract staff

• Documentation staff

• Insurance claims


Why not executives?

• They are responsible for long-term strategies and policy decisions

• Approve large expenditures quickly

• Media spokesperson

• “The Face” of the company to outside stakeholders


How Can You Implement ICS in

Your Environment?


How to implement ICS

• First step is the hardest – ACCEPTANCE

• Must have upper management buy-in; without it, the system won’t work

• It’s tough for executives to turn over decision-making to someone else

• Once approved: Pick your team, Train your team, Exercise your team, Repeat


Integrating or implementing?

Do you have a solid Business Continuity Plan and/or a Disaster Response Plan in place?

– If so, integrating ICS into that plan is not difficult


Integrating or implementing?

If you do not have a Business Continuity Plan, or a Recovery Plan, you will need to build your program and write your plan using the ICS structure and process model as your Command and Control function.


Faster, Stronger, Smarter

• Faster – because your team is ready to go

• Stronger – because you practice

• Smarter – because you have a plan (with SMART objectives)


More training

FEMA has several online training courses that introduce ICS to a first responder audience.

Links are clickable in the PDF version of the slides.

• IS-700 – NIMS overview training.fema.gov/EMIWeb/IS/is700a.asp

• IS-100 – Introduction to ICS training.fema.gov/EMIWeb/IS/IS100b.asp

• IS-200 – ICS for single resources/initial response training.fema.gov/EMIWeb/IS/IS200b.asp

• IS-300 and 400 are instructor led, classroom courses for more complex, multi-agency responses

• G 402 – ICS for executives (great starter course)


Event Sponsored By

Emergency Notification • Incident Management

This presentation is part of a recorded webinar. To listen to the presenter, visit:

www.missionmode.com/webinars

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www.missionmode.com


Thanks for tuning in today!

Kathleen Gleaves Gleaves Consulting

www.GleavesConsulting.com

[email protected]

Drop me a note if you have questions or need some help.

Faster, Stronger Crisis Response With ICS for Business

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