Faster Is Better: Building an Experience Database November 2, 2009 1
Feb 08, 2016
Faster Is Better: Building an Experience Database
November 2, 2009
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Presenters
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Christina R. Fritsch, J.D. Business Development
Technology Consultant ClientsFirst Consulting404-249-9914 [email protected]
Presenters
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Chris Kraft Senior Director, Product
Management Hubbard One312.873.6855 christopher.kraft@thomsonreuters
.com
Why Build an Experience Database
• Benefits of Having One• Benefits of Automation• Examples of Success
Challenges
• Roadblocks to Avoid• People and Process Issues• Keeping Data Current
Challenges – Capturing Experience
All Client Matter Numbers
All Important Experience
Representative Experience
FeaturedExperience
Time and Billing Records(100,000s)
Profiled Experience in Experience Database (ED)
(1000s - 10,000s)
Experience Selected from ED for use in proposals and web site
(100s -1000s)
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Client Case StudiesTestimonialsPress Releases
Home Page Features(10s100s)
Best Ways to Implement
• Types of Data to Gather• Attorney Involvement• Firm Objectives
Getting Attorneys to Participate• Firm Culture• Using Additional Resources• Collaboration
Resources
• Implementation Costs• Build vs. Buy• Staff and Attorney Time
Recommendations
• Start Small, Get Quick Wins• Executive and Attorney Buy-In• Do Your Homework• Communicate Successes• Manage Expectations
Thank You / Q&A
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