Page 1 of 8 January 20, 2012 This document was printed on 2/2/2012 and was current at that time. Please check current revisions to avoid using obsolete copies. Based out of Winona, MN since 1967, Fastenal is a distributor of fasteners and industrial/construction supplies. We have over 2,500+ store/branch locations, 15 regional distribution centers and are located in all 50 U.S. states as well as in Canada, Mexico, Puerto Rico, Singapore, Malaysia, China, Europe, Dominican Republic and South America. Fastenal has over 15,000+ employees and is a publicly held company. (NASDAQ:FAST) Quality Policy Manual
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Page 1 of 8 January 20, 2012
This document was printed on 2/2/2012 and was current at that time. Please check current revisions to avoid using obsolete copies.
Based out of Winona, MN since 1967, Fastenal is a distributor of fasteners and industrial/construction supplies. We
have over 2,500+ store/branch locations, 15 regional distribution centers and are located in all 50 U.S. states as well as
in Canada, Mexico, Puerto Rico, Singapore, Malaysia, China, Europe, Dominican Republic and South America.
Fastenal has over 15,000+ employees and is a publicly held company. (NASDAQ:FAST)
Quality
Policy
Manual
Page 2 of 8 January 20, 2012
This document was printed on 2/2/2012 and was current at that time. Please check current revisions to avoid using obsolete copies.
Quality Policy Fastenal Company’s quality policy statement is "Growth Through Customer Service". We will strive to provide a
quality product in a timely manner to meet or exceed the requirements and expectations of our customers.
We will achieve this by the following quality objectives:
• Aligning internal systems and processes
• Pursuing continual improvement
• Maintaining a "quality is everyone's responsibility" conviction
Cultural Values
• Monitoring and working with our suppliers
• Providing appropriate training
• Maintaining a constancy of purpose
Page 3 of 8 January 20, 2012
This document was printed on 2/2/2012 and was current at that time. Please check current revisions to avoid using obsolete copies.
Product Lines
Fasteners Power Transmission & Motors Electrical Lifting & Rigging
Complete re-sharpening of end mills, step mills, reamers, and
other H.S.S. and carbide cutting tools
• Reduce cutting tool costs
• Utilizes latest CNC and manual equipment from
manufacturers such as ANCA, Strausak and Hybco
• Sharpen your cutting tools to like-new condition
• Manufacture specialized tooling, including step drills and
made-to-print cutters.
• Trained/skilled machinists
Industrial Services
• Custom Chain Sling Fabrication & Inspection
Standard or custom fabricated chain slings to fit your specific needs. Inspection and
Re-certification services are also available to meet OSHA requirements.
• Cut-to-Length Metal, Chain, & Cable
Save time, space, and money by ordering what you need, when you need it.
• Hose Fabrication
Our factory authorized service centers can produce virtually any length, type, or quantity.
• Tool & Hoist Repair & Certification
Factory authorized service, fast lead times, and convenient pick-up and delivery.
• Third Party Logistics
Fastenal is a licensed common carrier that can provide Less-Than-Truckload service
in specific lanes at extremely competitive rates.
• Weld-to-Length Band Saws
Weld-to-length blades worked to your precise specs and delivered to your location.
Page 5 of 8 January 20, 2012
This document was printed on 2/2/2012 and was current at that time. Please check current revisions to avoid using obsolete copies.
Fastenal Quality Management System Executive Approval This quality manual titled “Fastenal Company Quality Policy Manual” is reviewed and approved by Fastenal
Company’s executive management members and the Quality Assurance department; who are ultimately
responsible for the implementation, maintenance and annual review of the Fastenal Company Quality Management
System.
January 20, 2012
Cory Jansen Date:
Executive Vice President/Operations
January 20, 2012
Christopher Williamson Date:
Director of Quality and Engineering
Scope This manual describes the ISO 9001:2008 registered Quality Management System of Fastenal Company. The manual is
applicable to all areas and functions of the locations listed below. Because Fastenal’s ISO registration is a multi-location
certificate, the scope for each location remains the same.
Locations
Atlanta Distribution Center (AHUB)
6445 Fulton Industrial Blvd.
Atlanta, GA 30336 USA
Fastenal Company (CORP)
2001 Theurer Blvd.
Winona, MN 55987 USA
Denton Distribution Center (DHUB)
3833 Airport Rd.
Denton, TX 76207 USA
FASTCO Shanghai Trading Co., Ltd.
(FASTCO)
Tong Da Chuang Ye, TianShan Road,
Lane 600 Bldg. One, 7th Fl. Ste. 703
Shanghai, 200051 CHINA
Fastenal Cold Heading (FCH)
5800 Industrial Ave.
Loves Park, IL 61111 USA
Fastenal Germany GmbH (FRGE)
Waidplatzstrasse 10 Teningen, 99
79331 DEU GERMANY
Modesto Distribution Center and
Manufacturing (HHUB)
4025 Finch Rd.
Modesto, CA 95357 USA
Indianapolis Distribution Center and
Manufacturing (IHUB)
5851 Guion Rd.
Indianapolis, IN 46254 USA
Fastenal Malaysia (JOMY) and
Manufacturing
No 16, Jalan Mega 1/7, Taman
PerindustrianNusa Cemerlang
Nusajaya, Johor, 79200 MALAYSIA
Lakewood Distribution Center (KHUB)
9725 47th Ave. SW Bldg. 20 Ste A.
Lakewood, WA 98499 USA
Edmonton Distribution Center (LHUB)
19020 111th Ave.
Edmonton, AB T5S 0B6 CANADA
Fastenal Manufacturing (MFG)
1801 Theurer Blvd.
Winona, MN 55987 USA
Kansas City Distribution Center (MHUB)
9911 Woodend Rd.
Edwardsville, KS 66111 USA\
Fastenal Europe B.V. (ND02)
Bunsenstraat3 Dordrecht, 99 3316 GC
NETHERLANDS
Winston-Salem Distribution Center
(NHUB)
4110 Premier Dr.
High Point, NC 27265 USA
Akron Distribution Center (OHUB)
940 W. WilbethRd.
Akron, OH 44314 USA
Product Support Center (PSC)
4730 Service Dr.
Winona, MN 55987 USA
Houston Distribution Center and
Manufacturing (RHUB)
7730 Pinemont Rd.
Houston, TX 77040 USA
FASTCO Shanghai Trading Co., Ltd.
(SHCH)
Building C8, Jinxi Park, No. 100-108
Jinxi Road, Songjiang Industrial Zone
Shanghai, 201613 CHINA
Scranton Distribution Center (SHUB)
1225 Mid Valley Dr.
Jessup, PA 18434 USA
Fastenal Singapore Pte. Ltd. (SISG)
10 Pandan Crescent, #05-02 UE Tech
Park Singapore 128466 SINGAPORE
Fastenal Hungary Kft (SZHU)
Farkasvermi utca 87 Szekesfehervar,
99 8000 HUNGARY
Fastenal Tianjin (TJCH)
#8 XingwangRd. Wuging Development
Tianjin, 99 300384 CHINA
Salt Lake City Distribution Center
(UHUB)
1871 South 4800 West
Salt Lake city, UT 84104 USA
Ontario Distribution Center (VHUB)
860 Trillium Dr.
Kitchener, ON N2R 1K4 CANADA
Fastenal Company Industrial Services
(WINO)
15 Prairie Island Rd N.
Winona, MN 55987 USA
Winona Distribution Center (WINO)
2001 Theurer Blvd.
Winona, MN 55987 USA
Apodaca Distribution Center (YHUB)
Carr. A Miguel Aleman KM 14.2, P.I.
alianza b-4, la Encarnation,
Apodaca, NL, 66633 MEXICO
Page 6 of 8 January 20, 2012
This document was printed on 2/2/2012 and was current at that time. Please check current revisions to avoid using obsolete copies.
Processes at Each Location
Process A
HU
B
CO
RP
DH
UB
FA
ST
CO
FC
H
FR
GE
HH
UB
IHU
B
JOM
Y
KH
UB
LH
UB
MF
G
MH
UB
ND
02
NH
UB
OH
UB
PS
C
RH
UB
SH
CH
SH
UB
SIS
G
SZ
HU
TJC
H
UH
UB
VH
UB
WIN
O
YH
UB
National
Procurement (Purchasing –
Contract Review)
I X I X X X I I X I I X I X I I X I X I X X X I I I I
Customer
Supplied
Product X X X X X X X X X X X X X X X X X X X X X X X X
Cycle Count X X X X X X X X X X X X X X X X X X X X X X X X
Shipping UPS, FedEx,
Freighted Stores,
Parcel
X X X X X X X X X X X X X X X X X X X X X X X X X
Document and
Data Control I X I X I I I I I I I X I I I I I I I I I I I I I I I
Employee
Training X X X X X X X X X X X X X X X X X X X X X X X X X X X
Handling
Exceptions X X X X X X X X X X X X X X X
Preventative
Maintenance X I X X X X X X X X X X X X X X X X X
Night Shipping X X X X X X X X X X X X X X X X
Non-
Conforming
Product X X X X X X X X X X X X X X X X X X X X X X X X X X X
Calibration I X I I I I I I I I I I I I I I I I I I I I I I I I I
Internal Audits I X I X I I I I I I I I I I I I I I I I I I I I I I I
Supplier Audits
X
X
Packaging
X X X X
X X X X X
X X
Custom
Packaging X X X X
X X X X X
X
Plating **
X X X X X X
X X X X X X X X X X X
X X
Product
Handling X X X X X X X X X X X X X X X X X X X X X X X X
Receiving X X X X X X X X X X X X X X X X X X X X X X X X
Sortation X X X X X X X X X X X X X X X
Stock Pulling X X X I X X I X X X X I X X X I X I I I X X X X
Manufacturing
X X X X X
X
X
X
X
Tool Repair X X X X
X X
X
X
Tool Repair (Hoists)
X X
X
X
Band Saw
Blade Welding
X X
X
X
X
Hose
Fabrication
X X
X
X
Chain Sling
X X X X
X X
X
X
Material
Cutting (Light MFG)
X X
X X X X X
X
Tie Wire
Assembly
X
X = Process In Place I = Indirectly Used * Corporate Purchasing exists at FASTCO, FCH and PSC.
** Product is sent to an approved plating company/sub-contractor. There is not an actual plating process for Fastenal.
Industrial Services are located at: AHUB, DHUB, HHUB, IHUB, KHUB, MHUB, NHUB, SHUB, WINO
Page 7 of 8 January 20, 2012
This document was printed on 2/2/2012 and was current at that time. Please check current revisions to avoid using obsolete copies.
Quality Management System Process
Management
Responsibility
Resource
Management
Product
Realization
Measurement,
Analysis &
Improvement
ProductINPUT
OUTPUT
Requirements
Satisfaction
Information FlowValue-adding activities
ISO 9001:2008 & Fastenal’s Quality Management System 4 Quality Management System 4.1 General Requirements
This document was printed on 2/2/2012 and was current at that time. Please check current revisions to avoid using obsolete copies.
5.5 Responsibility, Authority and Communication • Organization Charts • Management Review Meeting • Appointment of the Director of Quality &
Engineering as the QMS Representative
5.6 Management Review • Management Review Meeting • Management Review Agenda & Record Form • Goals/Action Items/Continuous Improvements
6 Resource Management 6.1 Provision of Resources
• Management Review Meeting
• Sales Forecasts
• Employee/Manpower Review Meetings
• Preventative Action & System Improvement
Plans
• Customer Satisfaction Surveys
• Continuous Improvements
6.2 Human Resources • Fastenal School of Business (FSB)
• Employee Performance Audits/Reviews
• On-the-job Training
• Training Tests/Quizzes
• Training Records/Matrices
• External Training Courses – Continuous Education
6.3 Infrastructure
• Computer System Back-Up Policy/Servers
• Disaster Recovery Plan
• Facilities Maintenance
• Equipment Maintenance
• IS/IT Departments
• Fleet/Traffic Department
6.4 Work Environment • 5S Program • Kaizen /Lean Events (MFG) • Controlled Temperature/Humidity (Lab)
7 Product Realization 7.1 Planning of Product Realization
• Contract Review
• Quality Policy Statement
• Quality Objectives
• Utilization of our A2LA Accredited Laboratory
• New & Existing Supplier Testing Policy (Random
Product Testing)
• Job/Work Order Process (MFG)
• Continuous Improvements
• Equipment Maintenance
• Fastenal Product Standards (FPS)
7.2 Customer Related Processes • Contract Review
• Purchasing Procedures & Work Instructions
• Supplier Inspection
• Utilization of our A2LA Accredited Laboratory
• Utilization of FASTCO
• Job/Work Order Process (MFG)
7.3 Design and Development
Fastenal is exempt from Design and Development. Applicable quality system procedures and work instructions will be developed if this were ever to become a requirement.
Fastenal supplies product purchased or manufactured per customer specific requirements or nationally recognized/consensus standards.
7.4 Purchasing • Contract Review
• Purchasing Procedures & Work Instructions
• Supplier Approval Process
• Supplier Audits
• Supplier Quarterly Reviews
• Laboratory Testing
• Approved Supplier’s List (ASL)
• Supplier Receiving/Inspection
• Utilization of our A2LA Accredited Laboratory
• Non-Conforming Parts System
• Fastenal Product Standards (FPS)
• Material Test Reports (MTR’s)
7.5 Production and Service Provision • Calibration Procedures & Work Instructions
• Job/Work Order Process
• Inspection Policy (MFG)
• Training Records
• Non-Conforming Procedures & Work Instructions
• Records Matrix
• Control Number/Purchase Order Numbers/Part
Number Traceability
• Measuring Equipment
• Customer Discrepancy & Compliant Procedure
• Customer Supplied Product Procedure
• Preservation of Product
• 5S Program
• Facilities & Equipment Maintenance
• Fastenal Product Standards (FPS)
7.6 Control of Monitoring and Measuring Devices • Utilization of our A2LA Accredited Laboratory and
Laboratory Manual
• Certified Weights (Various Dist Centers)
• Calibrated Measuring Scales
• Calibration Procedures & Work Instructions
• Calibration Certificates/Records
8 Measurement, Analysis and Improvement 8.1 General
• Preventative Action Plan Procedure (PAP)
• Daily Performance Audits (Dist Centers)
• GRR Studies (Lab)
• Department/Process Procedures & Work
Instructions
• Continuous Improvements
• Internal & External Audits
8.2 Monitoring and Measurement • Customer Discrepancy & Complaint Procedure
• Customer Satisfaction Surveys
• Internal Audit Procedure & Audit Schedule
• Inspection Policy (MFG)
• Utilization of our A2LA Accredited Laboratory
(Inspections)
• Department/Process Procedures & Work
Instructions
• Control Plans (PPAP)
• Management Reviews
• Corrective Action Plan Procedures (CAP)
8.3 Control of Non-Conforming Product • Non-Conforming Procedures & Work Instructions
• Corrective Action Plan Procedure (CAP)
• Product Recall Procedure & Work Instructions
• Record Matrices
• Management Reviews
• Preventative Action Plan Procedure (PAP)
8.4 Analysis of Data • Management Review Agenda & Record
• Hub Snapshot Report/Scorecards
• Preventative Action Plan Procedure (PAP)
• Material Test Reports (MTR)
• Laboratory Test Reports
• Internal and External Audit Reports
8.5 Improvement • Management Review Agenda & Record