Remote Managed Remote Managed Services Services from from
Fast-teks Remote Managed Services
Jun 15, 2015
Fast-teks Managed IT Services provides the latest in IT solutions. With both hardware and software components of IT systems constantly evolving, businesses with limited resources may very well find themselves left behind after a while. But with Fast-teks Managed IT Services, you are able to enjoy the advantages of the latest IT solutions at a fraction of the cost – enabling you to provide the best possible service to your clients.
Fast-teks Managed IT Services provides you a better, more dependable IT infrastructure. For small businesses, it can be tedious to maintain an in-house IT arm; and you run the risk of stretching resources too thinly, which can compromise the quality and output of your IT department. Fast-teks Managed IT Services allows you to have a stable and dependable IT arm that's dedicated to meeting your specific needs in the most cost-effective manner.
Fast-teks Managed IT Services offers a more comprehensive and complete IT solution. More often than not, small and undermanned IT departments are more of a burden to the organization they belong to – errors are more likely to occur, response and problem solving is a slow process, and staff members are probably overworked and underpaid, making them both unhappy and less productive. Fast-teks Managed IT Services, on the other hand, are completely the opposite, allowing you to utilize efficient and comprehensive solutions that are tailor-made to fit your specific requirements.
Fast-tek Managed IT Services help you maintain compliance. With the marketplace becoming more and more competitive, meeting different compliance regulations has become a fundamental need. From Sarbanes-Oxley to the Health Insurance Portability and Accountability Act (HIPAA), smaller companies can often find themselves lost. Fast-teks Managed IT Services helps your company not only fully understand the requirements of these regulations, but also comply with them.
Fast-teks Managed IT Services provides you a better, more dependable IT infrastructure. For small businesses, it can be tedious to maintain an in-house IT arm; and you run the risk of stretching resources too thinly, which can compromise the quality and output of your IT department. Fast-teks Managed IT Services allows you to have a stable and dependable IT arm that's dedicated to meeting your specific needs in the most cost-effective manner.
Fast-teks Managed IT Services offers a more comprehensive and complete IT solution. More often than not, small and undermanned IT departments are more of a burden to the organization they belong to – errors are more likely to occur, response and problem solving is a slow process, and staff members are probably overworked and underpaid, making them both unhappy and less productive. Fast-teks Managed IT Services, on the other hand, are completely the opposite, allowing you to utilize efficient and comprehensive solutions that are tailor-made to fit your specific requirements.
Fast-tek Managed IT Services help you maintain compliance. With the marketplace becoming more and more competitive, meeting different compliance regulations has become a fundamental need. From Sarbanes-Oxley to the Health Insurance Portability and Accountability Act (HIPAA), smaller companies can often find themselves lost. Fast-teks Managed IT Services helps your company not only fully understand the requirements of these regulations, but also comply with them.
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Transcript
Remote Managed Remote Managed ServicesServices
fromfrom
Today’s AgendaToday’s Agenda
IntroductionIntroduction The Pain of IT for BusinessThe Pain of IT for Business The SolutionThe Solution The BenefitsThe Benefits Q & AQ & A
Remote Managed Remote Managed ServicesServices
What does that mean to What does that mean to You?You? Predicable and scalable monthly costPredicable and scalable monthly cost Improved Network reliabilityImproved Network reliability Increased staff productivityIncreased staff productivity Reduce external threatsReduce external threats Access to highly specialized resourcesAccess to highly specialized resources
Where does your business Where does your business fit?fit?
How technology challenges How technology challenges businessbusiness
SystemCost
BusinessDemands
SystemComplexity
Reliability
External Threats
What we hear from our clients.What we hear from our clients.
Struggling with inconsistent technology servicesStruggling with inconsistent technology services Inadvertently tying-up internal resources to Inadvertently tying-up internal resources to
manage their technologymanage their technology Challenged to protect their business critical Challenged to protect their business critical
data with a daily backupdata with a daily backup Reactive, not proactive with technology needsReactive, not proactive with technology needs Not using or understanding the use of Not using or understanding the use of
technology to get the competitive advantagetechnology to get the competitive advantage Not having adequate security against today’s Not having adequate security against today’s
crippling computer viruses and unauthorized crippling computer viruses and unauthorized “users”“users”
Too busy taking care of today and not planning Too busy taking care of today and not planning for the futurefor the future
Challenges facing Challenges facing SMBsSMBs Business has an increased reliance on Business has an increased reliance on
technologytechnology Your team is fully utilized managing the daily Your team is fully utilized managing the daily
operationsoperations Incidents the occur off-hours are often left until Incidents the occur off-hours are often left until
the next business day – regardless of the the next business day – regardless of the business impactbusiness impact
Network downtime is distracting from your Network downtime is distracting from your businessbusiness
Not budgeting for technology needs and Not budgeting for technology needs and servicesservices
Does this sound Does this sound familiar?familiar? No enforceable IT service levelsNo enforceable IT service levels Productivity suffers during network outageProductivity suffers during network outage Internal IT SupportInternal IT Support
- part time IT support by an employee - part time IT support by an employee hired to do another task and not properly hired to do another task and not properly trainedtrained- lack of planning for the technology needs - lack of planning for the technology needs of the organizationof the organization- lack of exposure on future spending and - lack of exposure on future spending and future impacts on budgetingfuture impacts on budgeting
Forward ThinkingForward Thinking
IP/Telephony
Storage Security Thin Client
Digital Output
Video Conferenci
ng
Wireless
E-Commerce
Data/VoiceE-Mail Filtering
Web Filtering
Disaster Recovery
Remote Connectivity
IntrusionDetection
Service Proactive Maintenance
Firewall Virus Protection Back-Up
Traditional IT Service Traditional IT Service FrustrationsFrustrations
FrustrationFrustration CauseCause
Time to reactTime to react Takes too long to react to Takes too long to react to
problemproblemGetting Tech to site takes timeGetting Tech to site takes time
Time to fixTime to fix Too long to fixToo long to fix
Takes time to find cause and fix Takes time to find cause and fix breakbreak
Limited proactive servicesLimited proactive services Most services are just Most services are just
reactivereactive
Difficult to collect metrics to be Difficult to collect metrics to be truly proactivetruly proactive
Knowledge levelKnowledge level Need a Level 2/3 tech but Need a Level 2/3 tech but
get a Level 1get a Level 1
Cost prohibitive to send Level Cost prohibitive to send Level 2/3 to every call2/3 to every call
Management InvolvementManagement Involvement Too much management Too much management
timetimeConsequence of being reactiveConsequence of being reactive
The PerceptionThe Perception
Networks seem to go down at the most Networks seem to go down at the most inopportune time:inopportune time:
Month EndMonth End
+ Deliverable due date+ Deliverable due date
+ Important email+ Important email
= = LOST PRODUCTIVITYLOST PRODUCTIVITY
FACTFACT: Network downtime, no matter what, : Network downtime, no matter what, impedes your ability to do businessimpedes your ability to do business
Reality CheckReality Check
Downtime effects business Downtime effects business productivityproductivity
- One hour of downtime for a $1 million revenue business - One hour of downtime for a $1 million revenue business costs $500/hrcosts $500/hr
- The average business in the United States experiences 2 - The average business in the United States experiences 2 hours of downtime per weekhours of downtime per week
$500/hr x 2 hrs x 4 weeks = $4,000/month$500/hr x 2 hrs x 4 weeks = $4,000/month IT is the #1 expense after HRIT is the #1 expense after HR Downtime has become the #1 Downtime has become the #1
expense in ITexpense in IT
Viruses and worms recently demonstrated Viruses and worms recently demonstrated the importance of networks.the importance of networks.
** Minneapolis, MN –three 3M plants **** Minneapolis, MN –three 3M plants **
** New York City – NY Transit Authority **** New York City – NY Transit Authority **
** Palm Springs, CA – City Government **** Palm Springs, CA – City Government **
ALL STAFF WERE SENT HOME!!!ALL STAFF WERE SENT HOME!!!
Loss of millions of $$ in productivityLoss of millions of $$ in productivity
If you don’t think that the network is mission critical to your business…
Unplug it!!!
Where does an hour Where does an hour go?go? Waiting for toner in printers – 10 Waiting for toner in printers – 10
minutesminutes Can’t get email – 5 minutesCan’t get email – 5 minutes Had to restart PC – 20 minutes (early Had to restart PC – 20 minutes (early
lunch, took 2 co-workers)lunch, took 2 co-workers) Transactions taking twice as longTransactions taking twice as long
100 transactions per day @ 40 second 100 transactions per day @ 40 second each = 33 minuteseach = 33 minutes
4 items = 1 hour and 48 minutes per day 4 items = 1 hour and 48 minutes per day all costing the business productivity all costing the business productivity and thousands of dollars.and thousands of dollars.
How the network How the network effects the companyeffects the company The ObviousThe Obvious - No Internet- No Internet - No Email- No Email - No Web Site- No Web Site - No E-commerce- No E-commerce - No connectivity to - No connectivity to
remote locations or job remote locations or job sites.sites.
Behind the ScenesBehind the Scenes - Client services & Support- Client services & Support - Sales- Sales - Productivity Issues- Productivity Issues - No Payroll- No Payroll - No Accounting & Finance - No Accounting & Finance - No access to client data- No access to client data - No Printing- No Printing - No access to files- No access to files - No electronic - No electronic
communicationcommunication - No telephone (VoIP)- No telephone (VoIP)
How does Remote How does Remote Managed Services minimize Managed Services minimize downtime and increase downtime and increase productivity?productivity? Proactively monitor entire network, Proactively monitor entire network,
including mission critical devices and including mission critical devices and notifies via e-mail or cell phone 24 x 7 notifies via e-mail or cell phone 24 x 7 x365 if there is a failure of a device, x365 if there is a failure of a device, network or service.network or service.
Provides detailed reporting and allows us Provides detailed reporting and allows us to show the business, in plain English of to show the business, in plain English of what is exactly going in the environment.what is exactly going in the environment.
We are able to provide management We are able to provide management information to the business.information to the business.
Support is in minutes rather than hours or Support is in minutes rather than hours or some cases days. some cases days.
What is managed?What is managed?
Backup & Disaster RecoveryBackup & Disaster Recovery - Server Backup- Server Backup - Enterprise Backup- Enterprise Backup - Redundant Monitoring- Redundant Monitoring - Antivirus- Antivirus - Patch Management- Patch Management
Server and Desktop MonitoringServer and Desktop Monitoring - Connectivity- Connectivity - Processor Utilization- Processor Utilization - Drive Space Monitoring- Drive Space Monitoring - Memory Usage- Memory Usage - Swap File Utilization - Swap File Utilization - Event Log Monitoring- Event Log Monitoring - Printers and Print Queues - Printers and Print Queues
Network Monitoring Network Monitoring QuestionsQuestions
Does your network seem Does your network seem slow at certain times of the slow at certain times of the day?day?
Are your business documents Are your business documents secure on the network?secure on the network?
Do games and other software Do games and other software cause problems on your cause problems on your network?network?
Fast-teks offers solutions and Fast-teks offers solutions and Monthly ReportsMonthly Reports to help you to help you be more productive.be more productive.
Network at a glance.Network at a glance.
Consider the following when Consider the following when choosing an IT Services choosing an IT Services
Provider.Provider. Does your current IT services provider have automated Does your current IT services provider have automated
software distribution that you can count on?software distribution that you can count on? Does your current IT services provider have reactive or Does your current IT services provider have reactive or
proactive systems management that prevents downtime?proactive systems management that prevents downtime? Has your current IT services provider created a solution for Has your current IT services provider created a solution for
your business that is scalable?your business that is scalable? Has your current IT services provider sat you down to Has your current IT services provider sat you down to
establish IT standards?establish IT standards? Has your current IT services provider designed a disaster Has your current IT services provider designed a disaster
recovery plan to get you back up and running quickly? recovery plan to get you back up and running quickly?
If you don’t know the answer to these questions or can not If you don’t know the answer to these questions or can not answer yes to all of them……Give a call.answer yes to all of them……Give a call.
Questions?Questions?
972-414-FAST (3278)972-414-FAST (3278)
Joe Hanold, Area DirectorJoe Hanold, Area [email protected]/Plano-Richardson/
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