FAQs for HiLink E3272s-153 - Huawei

FAQs for HiLink E3272s-153

HUAWEI TECHNOLOGIES CO., LTD.

Issue 02 (2011-08-19) Huawei Proprietary and Confidential

Copyright © Huawei Technologies Co., Ltd

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Copyright © Huawei Technologies Co., Ltd. 2011. All rights reserved.

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and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.

All other trademarks and trade names mentioned in this document are the property of their respective

holders.

Notice

The purchased products, services and features are stipulated by the contract made between Huawei and

the customer. All or part of the products, services and features described in this document may not be

within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,

information, and recommendations in this document are provided "AS IS" without warranties, guarantees or

representations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in the

preparation of this document to ensure accuracy of the contents, but all statements, information, and

recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base

Bantian, Longgang

Shenzhen 518129

People's Republic of China

Website: http://www.huawei.com

Email: [email protected]

HiLink Series Data Cards

FAQs Contents



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Contents

About This Document ................................................................... Error! Bookmark not defined.

1 FAQs About Installation .............................................................................................................. 1

1.1 Before using my data card, what do I need to do? ........................................................................................... 1

1.2 How do I install my data card? ......................................................................................................................... 1

1.3 How do I enable my PC to automatically install programs? ............................................................................ 3

1.4 How do I install the PC suite when my PC does not install it automatically? .................................................. 5

1.5 How do I install the Linux PC suite when my PC does not install it automatically? ....................................... 6

2 FAQs About Drivers ..................................................................................................................... 9

2.1 I have connected my data card to my PC, but cannot find the corresponding device in Device Manager, what

should I do? ............................................................................................................................................................ 9

2.2 When I connect my data card to my PC for the first time, in Device manager I can find the USB Mass

Storage Device, but in My Computer I cannot find the CD drive for my data card, what should I do? ............... 11

2.3 After I connect my data card to my PC, exclamation marks are displayed for the USB Mass Storage Device

entries in Device Manager, what should I do? ..................................................................................................... 14

3 FAQs About Usage...................................................................................................................... 15

3.1 How do I configure a profile? ........................................................................................................................ 15

3.2 How do I upgrade the PC suite online? .......................................................................................................... 16

4 FAQs About Internet Access ..................................................................................................... 19

4.1 I cannot access the Internet or open web pages after a dial-up connection has been set up, why? ................ 19

4.2 When multiple types of Internet connections are used simultaneously on my PC, I cannot access the Internet,

what should I do? ................................................................................................................................................. 22

4.3 When the data card is connected to a PC where other network adapters exist, all websites entered in the

browser are redirected to the HiLink E3272s-153's homepage, what should I do? .............................................. 22

4.4 When I open a web page, not all the web page elements are loaded, why? ................................................... 23

4.5 When accessing the Internet, the network connection is disconnected abnormally, why? ............................. 24

5 FAQs About the SIM Card ........................................................................................................ 26

5.1 My data card cannot recognize my SIM card, why? ...................................................................................... 26

6 FAQs About Hardware .............................................................................................................. 27

6.1 My data card's indicator does not illuminate, why? ....................................................................................... 27

7 FAQs About Service Failures .................................................................................................... 28

7.1 HiLink E3272s-153 indicates that no signal is received, what should I do? .................................................. 28


FAQs 1 FAQs About Installation



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1 FAQs About Installation

1.1 Before using my data card, what do I need to do?

Before using your data card, do the following:

1. Check that your PC has a USB 2.0 port (not USB 3.0 port).

2. Install your data card.

For details about how to install a data card, see section 1.2 How do I install my data card?

----End

1.2 How do I install my data card?

To install your data card, do the following:

1. Insert your data card to one of your PC's USB ports; alternatively, use a USB cable to connect

your data card to your PC.

2. Wait about 20 seconds for your PC to recognize the data card.





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Figure 1-1 Data card is recognized by the PC

The PC's operating system (OS) will automatically run the HiLink E3272s-153 PC suite and

open a web page:

� Windows Vista and Windows 7 will open HiLink E3272s-153's homepage directly

without installing any patch.

� Windows XP will automatically install a patch before opening HiLink E3272s-153's

homepage.

3. If HiLink E3272s-153 is not automatically installed, perform the steps in section 1.3 How do I

enable my PC to automatically install programs? or section 1.4 How do I install the PC suite

when my PC does not install it automatically?

4. If the data card fails to establish a dial-up connection to the Internet, enter 192.168.1.1 in the

browser address bar to access the HiLink E3272s-153's homepage, and click CONNECT.





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After the connection is successfully established, you can access the Internet from your PC.

----End

1.3 How do I enable my PC to automatically install programs?

Your PC can automatically install programs when your PC's AutoPlay feature is enabled.

� To enable AutoPlay in Windows Vista or Windows 7, do the following:

1. Choose Start > Run, enter AutoPlay, and click OK to open the AutoPlay configuration

window.

2. Select Install or run program from your media for Software and games.

Figure 1-2 AutoPlay configuration window

3. Click Save.

----End

� To enable AutoPlay in Windows XP, do the following:

4. Choose Start > Run, enter gpedit.msc, and click OK to open the Group Policy window.

5. In the left pane, choose Local Computer Policy > Computer Configuration > Administrative

Templates > System.

6. In the right pane, double-click Turn off Autoplay.





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Figure 1-3 Double-click Turn off Autoplay

7. In the Turn off Autoplay Properties window, select Not Configured or Disabled, and click

OK.





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Figure 1-4 Turn off Autoplay Properties window

8. In My Computer or Device Manager, right-click the removable storage device for which you

want to enable Autoplay, and choose Properties.

9. Click the AutoPlay tab, and select Select an action to perform in the Actions section.

10. Select an action to be run automatically, and click OK.

----End

1.4 How do I install the PC suite when my PC does not install it automatically?

Do the following:

1. Connect your data card to your PC, and wait until your PC recognizes the data card, as show

in Figure 1-5.

2.





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3. Open My Computer.

4. Right-click the CD drive for the data card, and choose AutoPlay to install the HiLink

E3272s-153 PC suite.

5. Follow the instructions to install the PC suite.

----End

1.5 How do I install the Linux PC suite when my PC does not install it automatically?

Do the following:

1. Connect your data card to your PC, and wait until your PC recognizes the data card, as show

in Figure 1-6.






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2. Pleass copy linux_mbb_install to pc hard disk（e.g. disktop）, modiflid “intall” allow

exccuting file as program 。

3. Please into root user execut intall on Terminal.





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---- End


FAQs 2 FAQs About Drivers



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2 FAQs About Drivers

2.1 I have connected my data card to my PC, but cannot find the corresponding device in Device Manager, what should I do?

Figure 2-1 No corresponding device is found in Device Manager

Do the following:

2. If your PC has multiple USB ports, insert your data card into another USB port. If the

problem persists, go to step 2.

3. Right-click My Computer and choose Manage.





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Figure 2-2 Device Manager

4. Click Device Manager.

5. In Device Manager, disable all universal serial bus controllers, and then enable them again; or

uninstall all universal serial bus controllers and then scan for hardware changes.

6. Restart your PC.





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2.2 When I connect my data card to my PC for the first time, in Device manager I can find the USB Mass Storage Device, but in My Computer I cannot find the CD drive for my data card, what should I do?

Figure 2-3 USB Mass Storage Device in Device Manager





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Figure 2-4 No CD drive in My Computer

Do the following:

2. Choose Start > Run, enter taskmgr, and click OK.





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Figure 2-5 Windows Task Manager

3. Click Processes and check whether PDVDDXSrv.exe is running. If it is running, select it and

click End Process.

4. Disconnect and reconnect your data card.

----End





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2.3 After I connect my data card to my PC, exclamation marks are displayed for the USB Mass Storage Device entries in Device Manager, what should I do?

Figure 2-6 Exclamation marks are displayed for the USB Mass Storage Device entries

Do the following:

2. Choose Start > Run, enter regedit, and click OK to access Registry Editor. Find the

following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-

11CE-BFC1-08002BE10318}.

3. Remove PxHelp20 from the Filter Driver key.

4. Restart your PC.

----End


FAQs 3 FAQs About Usage



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3 FAQs About Usage

3.1 How do I configure a profile?

Incorrect profile configuration will result in dial-up failure. The default profiles in data cards

customized by operators need no change. If the default profile in your data card is incorrect,

you can configure it manually.

Figure 3-1 Access Settings

2. Open the browser from your PC, type 192.168.1.1 in the address bar, and press Enter. Click

Settings > Profile Management > New to create a new profile. In the New dialog box,

configure the following settings:

� Profile name: Enter a name for the new profile.

� APN: Enter the access point name provided by your operator.

� User name: Enter the user name provided by your operator.

� Password: Enter the password provided by your operator.





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3. Click Save.

Figure 3-2 Profile Management screen

Figure 3-3 Configure a new profile

4. Click OK, return to HiLink E3272s-153's homepage, and click CONNECT to set up a

dial-up connection.

----End

3.2 How do I upgrade the PC suite online?

1. Launch the web browser from your PC, access 192.168.1.1, and click Updates. (If updates

are available, Updates found is displayed below the Updates icon.) The Updates tab

describing the version, size and features of the update is displayed, as shown in Figure 3-5.





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Figure 3-4 Click Updates

Figure 3-5 Information about the update

2. Click Update Now to start the upgrade.

When the upgrade is completed, the data card will restart automatically.





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Figure 3-6 Upgrade in progress

----End


FAQs 4 FAQs About Internet Access



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4 FAQs About Internet Access

4.1 I cannot access the Internet or open web pages after a dial-up connection has been set up, why?

1. Check whether the current APN is correct. (Refer to section 3.1 How do I configure a

profile?)

2. Check whether Windows Firewall has been enabled:

Choose Start > Control Panel > Security Center.

Figure 4-1 Windows Security Center

Click Windows Firewall.





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Figure 4-2 Windows Firewall dialog box

3. If Windows Firewall has been enabled, select Off (not recommended) and click OK to

disable it, and then attempt to re-access the Internet.





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Figure 4-3 Disable Windows Firewall

4. If you can access the Internet and open web pages after the firewall is disabled, the firewall

settings are incorrect. In this case, refer to the firewall's Help file for correct firewall settings.

5. Do the following to disable the proxy server if it is used on your PC (use Internet Explorer as

an example):

Right-click Internet Explorer, and choose Internet Properties > Connections > LAN

Settings to open the Local Area Network (LAN) Settings… window.





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Figure 4-4 Local Area Network (LAN) Settings window

Deselect Use a proxy server for your LAN (These settings will not apply to dial-up or

VPN connections) and click OK.

----End

4.2 When multiple types of Internet connections are used simultaneously on my PC, I cannot access the Internet, what should I do?

When multiple types of Internet connections are used simultaneously on the PC, such as

physical network adapter and Wi-Fi, inserting the data card may result in IP address conflict

across multiple networks.

To solve this problem, disable other network devices or disconnect other Internet connections

from the PC, and then restart the PC.

4.3 When the data card is connected to a PC where other network adapters exist, all websites entered in the browser are redirected to the HiLink E3272s-153's homepage, what should I do?

1. Check whether a dial-up connection to the Internet is established using the data card.





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2. If no dial-up connection to the Internet is established using the data card, disconnect the data

card or click CONNECT from the HiLink E3272s-153's homepage to set up a dial-up

connection.

----End

4.4 When I open a web page, not all the web page elements are loaded, why?

1. Verify that your PC's system drive has sufficient available space.

If your PC's system drive does not have sufficient available space, a problem may occur in

virtual memory allocation, making you fail to open web pages. Ensure that the system drive

has sufficient space for the virtual memory. If your system drive does not have sufficient

available space, manually clean it up.

2. Exit some applications to free up some random-access memory.

3. Check the current browser settings.

If the browser settings are incorrect or have been modified by Trojan horses, reset the

browser.

The following figure shows how to reset Internet Explorer 8. To reset other browsers, use the

corresponding browser recovery tools.





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Figure 4-5 Reset Internet Explorer 8

----End

4.5 When accessing the Internet, the network connection is disconnected abnormally, why?

This may occur if:

� You are out of the network coverage area.

Solution:

1. Access the HiLink E3272s-153's homepage and check the signal strength.

2. If the signal strength is zero, disconnect and reconnect your data card. If the signal strength is

still zero, contact your network operator.

----End

� The server you are visiting encounters problems.

To determine whether the server you are visiting can be connected, do the following:





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3. Choose Start > Run, enter cmd, and click OK. In the command-line interface, run ping

www.google.com –t.

4. Use the same method to ping the server you are visiting.

The server you are visiting encounters problems if it cannot be pinged while www.google.com

can.

----End

� The funds in your network service account have been used up.

If your account's funds are used up, the RRC connection between the network and your data

card will be released. The subsequent service requests sent from your data card will be

rejected by the network.

After your account's funds are used up, the PS domain registration will be rejected by the

network if you disconnect and reconnect your data card to your PC.

----End


FAQs 5 FAQs About the SIM Card



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5 FAQs About the SIM Card

5.1 My data card cannot recognize my SIM card, why?

Check whether your SIM card is damaged, whether the contact between your SIM card and

the SIM card slot is good, and whether your SIM card is installed correctly.


FAQs 6 FAQs About Hardware



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6 FAQs About Hardware

6.1 My data card's indicator does not illuminate, why?

Check whether the contact between your data card and the USB port is good. If it is good,

contact your local customer service center for assistance.


FAQs 7 FAQs About Service Failures



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7 FAQs About Service Failures

7.1 HiLink E3272s-153 indicates that no signal is received, what should I do?

1. Use another data card to determine whether you are in the coverage area of the network.

2. Verify that your PC has recognized your data card.

If you are in the coverage area of the network and your PC has recognized your data card, the

problem may be caused by your data card's failure to find or register with the network.

3. Open SDT and set the messages to be captured.

4. Manually search for networks from HiLink E3272s-153. Wait about two minutes for the data

card to search for networks.

5. If no network is found, use SDT to capture traces, and send the trace files to Huawei's product

service department for analysis.

6. If networks including the target network are found, try to register with the target network. If

the data card fails to register with the target network, use SDT to capture traces, and send the

trace files to Huawei's product service department for analysis.

----End

FAQs for HiLink E3272s-153 - Huawei

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