Faq About Indian Railways Passenger Service

FAQ ABOUT INDIAN RAILWAYS PASSENGER SERVICE

Advance Reservation

What are the reservation rules?

For detail click on this link to get all the detail about rules of reservation

http://www.indianrail.gov.in/resrules.html

Can I book a ticket from Bhubaneswar to Bangalore at Howrah?

Yes, you can. In fact, you can book your ticket for any train on the Indian Railways network, from anyoriginating station to any destination* at any of the Computerized Reservation Centre’s, across the country.With the networking of New Delhi, Mumbai, Kolkata, Secunderabad and Chennai Passenger ReservationSystems, you can now book your onward and return journey tickets from any computerized ReservationCentre nearest to you – not just from major railway stations. This networking makes reservation of ticketsfaster and simpler.

* Reservations can be made subject to distance restrictions and availability of quotas.

How many days in advance can I reserve my ticket?

You can reserve your ticket 90 days in advance, excluding the date of journey at the train Originating station.At intermediate stations where the train arrives the following day, Reservation can be done 91 days inadvance. In the case of some intercity day express trains, the advance reservation period is less.

How do I know the reservation status of my ticket?

The reservation status will be clearly indicated in your ticket. If your ticket is confirmed, your coach and berthnumbers will be mentioned on your ticket in all classes other than First Class and AC First Class. For these,the word “Confirmed” will be printed alongside the class of travel. If your ticket is in RAC (Reservationagainst Cancellation)/Waitlisted status, the same will be mentioned on the ticket.

Can I board the train with a RAC ticket?

You can board the train with an RAC ticket. You will be provided with sitting accommodation initially andallotted a berth (in case of passengers not turning up) in the train.

How can I board a train in the reserved coach if I am not able to get a waitlisted ticket?

If you don’t have any ticket, you may approach the Train Superintendent/TTE after purchasing an unreservedticket from the booking office. The TTE will allot the accommodation, subject to availability.

How do I find out the current status of my unconfirmed ticket?

You can contact the Enquiry Counters at your nearest Computerized Reservation Centre or call 139 from yourmobile, landline phone to The Interactive Voice Response System, available at major stations. Remember toalways quote the 10 digit PNR Number indicated on the upper left hand corner of your ticket, to find out thecurrent status. The current status of your ticket can also be obtained from the Indian Railways Passenger

eRail.in FAQ Indian Railways http://erail.in/Rail/Help/FAQ.htm

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Information Website: www.indianrailways.gov.in.

How does the Railway Automatic Telephone Enquiry System work?

The railway telephone enquiry system is automated telephone enquiry system, which gives you details ofaccommodation availability and the current status of your tickets. Dial 139 from any mobile, landline phone ofany network to get detail.

Tatkal SchemeWhat is Tatkal reservation scheme?

i. To meet the urgent requirement of the passengers who plan their journey at short notice, Tatkal reservationfacility has been provided in Sleeper Class, Air-conditioned Chair Class, 3-AC & 2-AC classes in almost allMail/Express trains including special trains, which can be booked even on Internet.

ii. The advance reservation period under this scheme is two days excluding the day of journey.

iii. No proof of identity is required to be produced by the passenger seeking reservation under Tatkal Scheme,neither at the time of booking nor during the journey.

iv. The new tatkal charges will be at the rate of 10 per cent of basic fare for second class and 30 per cent ofbasic fare for all other classes subject to minimum and maximum charges for each class.The minimum chargefor second class (sitting) is 10 rupees and the maximum will be 15 rupees, for sleeper class and AC chair carthe minimum has been fixed at 75 rupees and the maximum at 150 rupees, while for AC III and AC II tierclasses the minimum will be 200 rupees with the maximum being 300 rupees.

v.Tatkal tickets will be issued for actual distance of travel, instead of end-to-end, subject to the distancerestriction applicable to the train.The same tatkal berth/seat may be booked in multiple legs till preparation ofcharts. At the time of preparation of charts, unutilized portion may be released to the General RAC/Waitinglist passengers.

vi. Tatkal facility introduced in executive class of Shatabdi Express trains also, by earmarking 10 per cent ofthe accommodation available that is five seats per coach

For Further detail click this link - http://www.indianrail.gov.in/tatkal.html

What do I do, if I cannot plan my journey in advance?

Though it is always advisable to plan your journey well in advance, there may be times when this is notpossible. For such situations, Indian Railways have introduced the Tatkal Scheme

in Sleeper Class, AC Chair Class, 3-Tier AC and 2-Tier AC classes in almost all Mail/Express trains. Thereservation under this scheme commences at 8 a.m. on the previous day for which the

reservation is being sought. Tatkal Bookings two days before excluding the date of journey i.e., for journey on3rd, the booking would be starting at 8 a.m. on 1st. for further detail click on this link

http://www.indianrail.gov.in/tatkal.html

Refund


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What are the rules for refund against cancellation of a reservation ticket?

A flat refund of 25% of total fare charged on the ticket, excluding Tatkal charges may be granted oncancellation of confirmed Tatkal tickets, which are presented for cancellation up to

24hrs. before the scheduled departure of the train. However, full refund of fare and Tatkal Charges will begranted on the confirmed Tatkal tickets booked under this scheme in the following circumstances:

i) If the train is delayed by more than 3 hours from the train originating station;

ii) In case of non-attachment of coach in which Tatkal Accommodation has been earmarked and the passengerhas not been provided accommodation in the same class.

iii) If the party has been accommodated in lower class and does not want to travel. In case the party travels inlower class, the passenger will be given refund of difference of fare and also the difference of Tatkal charges,if any. Normal Rules applicable for grant of refund on wait list/partially confirmed tickets will also beapplicable to the waitlisted and partially confirmed Tatkal Tickets.

Can I get refunds across the counter?

In most cases, if your tickets are surrendered for cancellation within the prescribed time limits, you can getrefunds across the counter.

What are the prescribed time limits?

a) Where the ticket issuing and journey commencing stations are the same and in cases where they aredifferent (like/onward tickets), the ticket should be surrendered at the journey commencing station within thefollowing time limits:

b) If the ticket has been issued for travel from some other stations, refund can be obtained at the ticket issuingstation before the train departs.

c) Refund can also be obtained from a station other than the ticket issuing and journey commencing stations.In such cases, the ticket should be surrendered during working hours, before the preparation of ReservationChart. Refund will be admissible subject to verification. For trains departing between 21.00 hours and 06.00hours, you can get a refund either within the prescribed time limits or within four hours of opening of theReservation Office, whichever is later.

What about refunds after the prescribed time limits?

If you have not cancelled the tickets within the prescribed time limits you can approach the Deputy StationSuperintendent (Commercial)/Station Manager or Chief Reservation Supervisor of nominated stations. Theyare authorized to grant refunds on tickets issued from their stations by condoning the delay in surrendering thetickets for cancellation. You must also satisfy the Station Manager that your ticket is not used.

Suppose I am unable to approach the concerned authorities, what do I do?

In such cases, you must obtain a Ticket Deposit Receipt (TDR) from the nearest major station within 30 daysfrom the date of scheduled travel. You must then submit an application in the

prescribed from to the Chief Commercial Manager (Refunds) of the Zonal Railway to which the TicketDeposit Receipt-issuing station belongs. The application should be accompanied by


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the passenger foil of the TDR. Distance of your journey Time limit for cancellation (After the scheduleddeparture of the train)

Up to 200 Kms. 3 hrs.

201 to 500 Kms 6 hrs.

Over 500 Kms. 12 hrs.

This application must be submitted within 90 days from the date of your journey. The refund officer willexamine the case on merit and, if decided, refund will be sent to you by a Station

Pay Order (to be encashed at station) or Money Order or Crossed Cheque.

Will the entire amount be refunded or will I lose some money?

The fare you paid for your ticket will be refunded after deducting cancellation charges.

How much will be deducted as cancellation charges?

The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanationsare given below. For cancellation of confirmed tickets more than one

day in advance of the scheduled departure of the train, excluding the date of journey, the minimumcancellation charges based on the class of travel are as follows: Flat cancellation charges per passenger.

Class of your ticket

Rs.70/- AC First/Executive Class

Rs.60/- AC Chair Car/ First Class/ AC 2Tier/ AC 3 Tier

Rs.40/- Sleeper Class

Rs.20/- Second Class

For cancellation of confirmed tickets less than one day in advance, excluding the date of journey and up tofour hours before the scheduled departure of the train, the cancellation charges will be 25% of the total farepaid by you. For cancellation of confirmed tickets less than four hours before the scheduled departure of thetrain and up to the prescribed time limits as mentioned earlier, after actual departure of the train, thecancellation charges will be 50% of the fare paid by you, subject to flat cancellation charges for each class.

For cancellation of RAC/Waitlisted tickets up to the prescribed time limits, full refund of fare will be given,after deducting the clerkage charges per passenger. If you are having a ticket with several legs of journey, ifthe first leg of the journey is confirmed the whole ticket will be treated as a confirmed ticket for purposes ofapplying cancellation /refund rules. On the other hand if the first leg of the journey is in the waiting list, evenif the all the other legs of onward journey are confirmed, the whole ticket will still be treated only has awaitlisted ticket for purpose of granting refund.

Can refund be claimed if the AC fails during the journey?

Yes, passengers traveling by air conditioned class can claim refund if the AC fails enroute. You can get arefund of difference of fare for the distance the AC was not functioning. This refund should be claimed


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immediately at the end of the journey or within 20 hours of the arrival of the train at the destination, onproduction of the ticket and certificate issued by the Travelling Ticket Examiner.

Can I claim refund, if I had to travel in a lower class, even though I had a higher class ticket?

If you were forced to travel in a lower class for want of accommodation, you can get a refund of difference offare between fare paid and fare for the class actually traveled. This refund should be claimed within 2 days ofthe date of issue of the certificate (excluding the date of issue) of the arrival of the train at your destination. Toclaim this refund, you will need to submit your ticket along with the certificate issued by the Travelling TicketExaminer.

I had a reserved ticket but I was not provided accommodation. Can I ask for full refund?

If you were not provided accommodation due to unforeseen circumstances, you are entitled to full refund ofthe fare paid by your without any deductions. To claim this refund, you should

surrender your ticket at the journey originating station within three hours after the actual departure of thetrain.

Will I be able to get a refund if I do not wish to travel due to late running of trains?

If your train is running late by more than three hours, you can get a refund of full fare paid by you without anydeductions. You can claim this refund at the journey commencing station

within the maximum time limits mentioned earlier.

I could not continue my onward journey due to late running of the connecting train. Can I claima refund?

After deducting fare for the traveled portion, you will be refunded the balance fare. To claim this refund, youare required to surrender your ticket at the station, within three hours of the actual arrival of the train whichhas been delayed.

Can I claim full refund, if my train is cancelled?

If your train is cancelled due to accidents, breaches or floods, you will be refunded the full fare paid by you.To claim this refund, you should surrender your ticket within three days of the

scheduled departure of the train.

What about refund for a ticket where some passengers are Confirmed and other are Waitlisted?

In combined tickets, where few passengers are Waitlisted and others are Confirmed, you will be given fullrefund less clerkage charge in respect of all passengers, if such tickets are cancelled within four hours of thescheduled departure of the train and up to three hours after the actual departure of the train.

Can I get a refund on a ticket that I have lost?

No, you cannot get any refund on lost ticket. However, you will be allowed to travel on the reservationalready made, after paying the prescribed charges for the issue of a duplicate ticket. In your own interest, youare requested to inform the Reservation Office immediately about the loss of your ticket. This will also helpprevent fraudulent refund claims.


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How much will it cost me to get a duplicate ticket?

If the loss of your Confirmed/RAC ticket is reported before the preparation of the Reservation Chart, aduplicate ticket will be issued on collection of the clerkage charge per passenger. In case of the loss of yourconfirmed ticket is reported after preparation of the Reservation Chart a duplicate ticket will be issued oncollection of 50% of the fare. No duplicate ticket will be prepared after preparation of Reservation Chart incase of RAC/Waitlisted tickets.

Are the duplicate ticket charges refundable. If I find the original ticket?

If your original ticket is found and presented along with your duplicate ticket, before the departure of thetrain, you will be refunded the amount paid for your duplicate ticket. However, 5% of the total amount will bededucted, Subject to a minimum of Rs.20/-.

My little son tore my ticket. Can I get a duplicate ticket?

If the ticket that was torn/mutilated was a Confirmed one or RAC, a duplicate ticket will be issued oncollection of 25% of the fare, after the preparation of Reservation Chart. Before

chart preparation, charges are same as applicable for issue of duplicate ticket in lieu of the lost/misplacedticket. No duplicate ticket will be issued in case of mutilated Waitlisted tickets. Besides, refund is admissibleon torn/mutilated ticket if its genuineness and authenticity are verified on the basis of particulars visible on theface of such a ticket.

What is clerk age charge and when is it levied?

Save as otherwise mentioned, clerk age is a charge levied for the clerical work rendered in refund of fares oncancellation of unreserved, waitlisted & RAC tickets. The amount of clerk age charge is Rs.20/- perpassenger, except for second class unreserved tickets where it is Rs.10/-.

How much refund is given on surrendering unused unreserved ticket?

If an unused unreserved ticket is presented for cancellation, full fare is refunded after deducting the perpassenger clerk age charge provided that the ticket is surrendered at the ticket issuing station.

i) Within 3 hours after the actual departure of the train for which the ticket was issued or

ii) Within 3 hours after the actual departure of the last train of the day for the destination station, for a ticketvalid for whole day.

Where I can see all the Refund rules of Indian Railways?

Click on this link to see all the Refund rules

http://www.indianrail.gov.in/refund_rules.html

Passenger AmenitiesAre bedrolls given free to passengers traveling in AC Coaches?

Yes, bedrolls are supplied free of cost, to all passengers traveling in AC First Class, AC 2-Tier and AC 3 –Tier.


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Do catering facilities available in all the trains?

Yes. Most of the important trains have pantry car facilities. The details of trains which offer pantry car serviceare indicated in the timetables by “P”. Catering is also arranged in trains where this facility is not available.

How do I avail of the catering facilities on board?

You could contact the train conductors/coach attendants or other authorized catering staff of IRCTC.

What about catering facilities at stations?

Most important stations have vegetarian and non-vegetarian refreshment rooms and light refreshment stallsmanaged by IRCTC. The detailed menu and tariff are displayed in the refreshment rooms.

How can I be sure of the quality of catering services on trains and at stations?

To ensure proper and good quality catering services on trains and at stations, passengers are requested to:

· Place their orders for meals well in advance, with the Coach Attendant/Conductor or Waiters in Trains tofacilitate information being sent to the serving stations.

· Insist on a cash memo for all catering services ordered.

· Consult the menu and tariff cards displayed in or available at Restaurants/Refreshment Rooms/ Pantry Cars.

· Record your suggestions of complaints in the book maintained for this purpose in the Refreshment Rooms.The complain book is also available with the Train Conductor and also with the Pantry Car Manager. It maybe called for, at any time, by the passenger, or you can book your complaints at the All India toll free number1800-111-139

What is the rate of Standard Menu all over Indian railways?

Click on this link to get the rate list

http://irctc.co.in/irctc_menu.html

What is the rate of A-LA-Carte items all over Indian Railways?

Click on this link to get the list of rates of A-LA-Carte items all over Indian Railways

http://irctc.co.in/alacarte.html

What is the menu of food in Rajdhani Express?

Click on this link to get menu of Breakfast, Lunch, and Dinner in Rajdhani Express

http://irctc.co.in/cyclicMenuRajdhani.html

Is medical assistance available on trains?

Guards/Train Superintendents or Pantry Car Managers are equipped with First Aid Boxes. They are alsotrained to provide first aid to passengers. In case of emergencies, you can approach the Traveling TicketExaminer/Train Superintendent, who will pass on a message to the next station where a doctor will attend to


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the emergency. Medical treatment will be provided by the doctor on payment of reasonable charges. In casehospitalization is required, the passenger may have to discontinue his journey. Details of medical practitionersand hospitals along with their addresses are displayed at major stations. On alighting from the train, passengersin need of medical assistance may contact them.

If I am breaking my journey or waiting for a connecting train can I keep my luggage in theCloak Room?

Yes, you can. Cloak Rooms and Safety Lockers are available at major stations where your luggage can be keptin safe custody. But do remember; only luggage that has been locked will be accepted in the Cloak Rooms.Your luggage, duly locked, can be kept in the Cloak Room for a maximum period of one month, on paymentof prescribed charges.

Do I need to pay to use the Waiting Room at a station?

Waiting Rooms are available at major stations for use by genuine passengers. These can be used free of coston production of your journey tickets for a few hours till the connecting train

arrives.

Is there any transit accommodation available at stations?

Yes, there is. You can stay at the AC and Non AC Retiring Rooms and Dormitories, available at importantstations. This transit accommodation can be availed by passengers holding valid

tickets, on payment of prescribed charges. You can approach the Station Manager or Matron to find out aboutthe availability of accommodation and the prescribed charges.

Is there any other accommodation available besides Retiring Rooms and Dormitories?

There is the Rail Yatri Niwas, where passengers can book independent rooms or dormitories, on production oftickets. This accommodation is available at a reasonable cost. The Rail Yatri

Niwas also has a self-service restaurant. Currently, this facility is available only at New Delhi and HowrahRailway Stations.

Do the Railways have hotels at important tourist spots?

Currently, Railway Hotel at Puri in Orissa. This hotel combines old-world charm with modern amenities. Thishotel is renowned heritage properties offering luxurious accommodation, excellent cuisine and warm,personalized service.

How do I book accommodation at these Hotels?

In Puri, you could contact the Manager, IRCTC, at Tel.No:06752-222063, 223606 Fax: 223005. Foraccommodation at the Railway Hotel.

What are the accommodation charges for the Railway Hotel at Puri?

Accommodation charges for Railway Hotels, Puri

Single Room Rs. 600/- (on AP), Rs.400/-


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Double room (Non-A/C) Rs.1200/- (on AP) Rs.750/-

Double room (Non A/C Ground Floor) Rs.1000/- (on AP), Rs.650/-

Double room (A/C) Rs.1500/- (on AP), Rs.900/-

Triple bed room (Non A/C) Rs.1700/- (on AP), Rs.850/-

What are the other amenities available to passengers?

150 ‘A Class’ stations have been identified for providing booths having a prominent pictorial sign thatassistance is available to physically challenged persons. There are self-help trolleys

at all major stations for the convenience of passengers carrying heavy luggage. There are stretchers and wheelchairs for the use of sick and aged passengers at select stations. You

can contact the Station Managers or RPF Assistance Posts to make use of these facilities. The other facilitiesavailable at important stations include: Medical Shops, Book Shops, Tourist Information centres, Post &Telegraph Offices etc. Because Indian Railways cares….As a customer-oriented organization, Indian Railwaysvalues your feedback. Any suggestions for improvement are welcome. All complaints will be looked intopromptly and addressed at the earliest.

Whom do I contact if I have any complaints?

Indian Railways has a well-organized Public Grievance Redressal Machinery that will take prompt action onany complaints you may have. You can record your grievances in the Complaints Book kept for this purposeat: Out Agencies, Town Booking Offices, Major Goods Sheds, Parcel Offices, Reservations Offices,Refreshment Rooms, Pantry Cars, etc. Alternatively, you could also approach the Public Grievance RedressalBooths at major stations for on-the-spot action. At the Divisional level, Additional Divisional RailwayManagers can be approached for redressal of grievances in respect of their divisions. You can also approachthe Additional General Manager of each Zonal Railway, who has been designated as Director of PublicGrievances. At the Ministry level, you may contact Executive Director (Public Grievances) at Tel. No.011-23184955.

If I have any suggestions or complaints about the catering facilities or other passengeramenities, whom do I get in touch with?

Indian Railways has Special Cells functioning at the Ministry and Zonal level to deal with complaintsregarding passenger amenities, punctuality catering facilities. The details of these Special Cells can beascertained from the respective Zonal Railways. Now complaint Monitoring Cells have also been establishedat Corporate Office, Zonal/Regional Offices of IRCTC for Catering Services.

MiscellaneousWhat is the up gradation scheme? What are its salient features?

With a view to optimize the utilization of available accommodation in train, a scheme to upgrade full farepaying passengers to the next higher class against the available vacant accommodation has been introduced inall Mail/Express trains having sleeping accommodation w.e.f. 24-02-2006. The salient features of the schemeare given below:-

(i) The scheme is applicable to only full fare paying passengers, free of charge.


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(ii) It is applicable only in those trains having sleeping accommodation,

(iii) The passengers for up gradation will be selected on random basis by the System at the time of preparationof reservation charts,

(iv) Up gradation of passengers will be done as under:-

· Sleeper to 3 AC or First Class

· 3 AC to 2 AC

· 2 AC to 1 AC

(v) Upgradation will not be done for block booking transactions,

(vi) If there is no waiting list, no up gradation will take place,

(vii) If a passenger, who has been upgraded, cancels his ticket, cancellation charges of the original class onlywill be payable.

Can I book my tickets on a Credit Card?

Yes. For your convenience, Indian Railways have exclusive counters where you can reserve your ticketsthrough credit cards. This facility is presently available only at important Computerized Reservation Centers.An additional service charge of Rs.30/- is levied when your reserve your tickets on a Credit Card.

Can I book my tickets through Mobile Phone?

Yes. You can book reserved tickets through mobile phones. The procedures for booking are similar to that ofbooking tickets through Internet. For details, please visit www.irctc.co.in.

Can I book my tickets through Travel Agents?

Yes, you can approach authorized Rail Travelers’ Service Agents and Railway Tourist Agents who will bookyour tickets on payment of prescribed charges. No separate reservation quotas have been assigned to theseagents and their staff has to take their turn in the queue at the Reservation Office for purchasing tickets likeany other passenger. Addresses and phone numbers of these Travel Agents can be obtained from the StationManagers. Please do not buy tickets from unauthorized Travel Agents.

How to locate authorized Rail Travelers Service Agents (RTSA) in my place?

Click on this link and type your town pin code to get the list of authorized Rail Travelers Service Agents inyour area

http://www.irctc.co.in/cgi-bin/bv60.dll/irctc/enquiry/FindAgents.do?click=true

What Facilities available for International tourist?

To get full detail click on this link

http://www.indianrail.gov.in/intert.html

Are there any special facilities provided by Indian Railway for foreign tourists?


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Yes. Foreign tourists, who wish to experience India by train, can enjoy the special facilities earmarked forthem. These are explained below in greater detail.

Special Quota: Several important trains have a special quota for foreign tourists. This can be availed onpayment of US Dollars or Pound Sterling. Tourists without foreign currency, will be

allotted the special quota on production of the exchange certificates issued by any nationalized bank. At thetime of reservation, the passport number and the country of origin should be mentioned.

Assistance Cells: Major Reservation Centers have special Cells to help foreign tourists plan their itinerary,reserve their tickets and render any assistance required. The International Tourist Bureau situated on the firstfloor of New Delhi Railway Station provides personalized service and assistance to foreign tourists and NRIsregarding reservations, itinerary planning and other enquiries. This Bureau is manned by trained staff andtourist guides, fluent in foreign languages. For any assistance, please contact: The Manager, InternationalTourist Bureau, I Floor, New Delhi Railway Station, New Delhi – 110 001. Tel: 011-23405156, 23346804.Fax: 011-23343050.

Indrail Pass: This travel-as-you-please ticket has been created especially for foreign tourists and Indiannationals residing abroad. This ticket is available during specified time period from

½ day to 90 days. Indrail Passes should be used within one year of issue. Validity period starts from the date ofthe first train journey and ends on the midnight of the last journey.

During the period of validity, foreign tourists can travel from anywhere on the Indian Railways networkwithout route or train restrictions and without payment of any additional charges.

What is the cost of the Indrail Pass?

The cost of the Indrail Pass varies with the class of travel and the validity period. For your convenience, thesedetails are given below:

Where are Indrail Passes available?

In India, Indrail Passes are available for sale in Railway Reservation Offices at: Ahmedabad, Aurangabad,Bangalore, Howrah, Chennai, Gorakhpur, Hyderabad, Jaipur, Mumbai, New Delhi, Pune, Secunderabad,Thiruvunanthapuram Central, Vadodara, Varanasi and Vasco-da- Gama. Certain recognized Travel Agents arealso authorized to sell these passes in Delhi, Mumbai, Kolkata and Chennai. Indrail Passes are also soldthrough General Sales Agents in Bahrain, Bangladesh, Finland, Germany, Kuwait, Malaysia, Nepal, Oman,South Africa, Sri Lanka, Thailand, the UAE and the UK.

Can I prepone or postpone my reservation?

The date of journey on Confirmed/RAC/Waitlisted tickets can be preponed or postponed in the same/higherclass or for a longer distance on payment of nominal charges. This facility can be

availed only once, irrespective of whether the accommodation available is reserved or RAC or wait-listed. Ifyou want to prepone the date of your journey, you should surrender your ticket during working hours and upto six hours before the schedule departure of the train in which fresh reservation is required. Forpostponement, the ticket must be surrendered at least 24 hours

before the schedule departure of the train in which reservation is presently held. Such changes can be madeonly once.


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Can I change the boarding station?

Yes, you can. All you have to do is submit a written request to the Station Manager of the Original boardingstation or contact any Computerised Reservation Centre, at least 24 hours

before the department of the train. However, no refund is permissible for the unused portion of the journey.Such changes can be made only once.

Can I break my journey at any intermediate station?

If you hold a journey ticket for more than 500 kms, you can break your journey once for two days at anystation enroute. This facility can be availed only after traveling 500 kms from the

starting station. If your ticket is for more than 1000 kms, you will be allowed to break your journey twice. Theday of departure and arrival must be excluded while calculating the number of eligible days for break ofjourney. And remember to get your ticket endorsed by the Station Manager/Ticket Collector at the stationwhere you intend to break your journey. Note:

· For through passenger, any halt at intermediate station for less than 24 hours to catch a connecting train willnot be treated as break of journey.

· This facility is not available to passengers traveling by Rajdhani/Shatabdi/Jan Shatabdi Express trains.

· This facility is not permitted short of the station up to which reservation has been done.

· Intention to break journey is to be advised at the time of original booking and not after obtaining reservation.

What are the rules of Break Journey in Indian Railways?

Click on this link to get the full details

http://www.indianrail.gov.in/break.html

Can I extend my journey beyond the original destination?

Yes, Indian Railways allow extension of journey. This can be done by approaching the ticket checking staffeither before reaching your destination or after completion of booked journey. The fare for the extendedportion of the journey will be collected without the benefit of telescopic rates.

Can I upgrade my ticket to a higher class, enroute?

Your reserved ticket for a lower class can be upgraded to a higher class for the same train and date, subject toavailability of accommodation. The upgrading of accommodation can be done

only once on collection of fresh reservation charges and the fare difference. This can also be done during thejourney by approaching the Travelling Ticket Examiner.

Can my confirmed ticket be transferred to somebody else?

If you are holding a confirmed ticket and are unable to travel, your ticket can be transferred to your familymembers viz., father, mother, brother, sister, son, daughter, husband or wife. To

transfer your ticket, you must submit your request atleast 24 hours in advance of the scheduled departure of


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the train.Tickets can also be transferred.

· To another Government Servant traveling on duty, atleast 24 hours in advance of the scheduled departure ofthe train.

· To other students of recognized Educational Institution when the Principal/Head makes a request at least 48hours in advance of the scheduled departure of the train.

· To other members of the marriage party, if the head of such a party makes a request at least 48 hours inadvance of the scheduled departure of the train.

· To other cadets of NCC, if the head of the group makes a request atleast 24 hours in advance of thescheduled departure of the train. Such changes can be made only once. If the request does not exceed 10% ofthe total number of group members.

What are the Rules of carrying Luggage in Indian Railways?

Click on this link to get full details

http://www.indianrail.gov.in/rules_for_luggage.html

What are Circular Journey Tickets?

If you wish to go on a pilgrimage or sightseeing trip to many destinations, Indian Railways provide the facilityof booking Circular Journey Tickets. These tickets offer you unique travel flexibility, as they are issued for alljourneys (other than regular routes) which begin and end at the same station. Circular Journey Tickets can bepurchased for all classes of travel. A maximum of eight break of journeys will be admissible on these tickets.Endorsements for break journeys are not needed. Standard Circular Journey Tickets are also offered by ZonalRailways. These cover popular destinations for the convenience of tourists. The detail of route, fare etc., forthese tickets can be obtained from nominated stations in each Zonal Railway. You can purchase these ticketsif any one of the standard routes suit your convenience. Otherwise you can inform the Zonal Railways aboutyour itinerary and Circular Journey Tickets can be drawn up to suit your requirements.

What are the advantages of booking a Circular Journey Ticket?

Circular Journey Tickets give you the benefit of telescopic rates, which are considerably lower than regularpoint-to-point fare. These rates are calculated on Mail/Express Fares. With these tickets, you not only savetime but also the inconvenience of booking tickets for each leg of the journey.

What is the booking procedure for Circular Journey Tickets?

Once your itinerary is finalized, you can approach the Divisional Commercial Managers of the Division orStation Managers of certain major stations to which the journey commencing station belongs. The DivisionalCommercial Manager or the station authorities will then calculate the cost of the tickets based on youritinerary. He will also inform the Station Manager concerned of the same, in the prescribed format. You canpurchase Circular Journey Tickets by presenting this form at the Booking Office of the station from where youpropose to start your journey. After purchasing the Circular Journey Ticket, you must approach theReservation Office to reserve your accommodation for various laps of your journey. You will then be issuedreserved tickets for the journey.

What type of concession available in Indian Railways?


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To get the detail of all type of concession click on this link

http://www.indianrailways.gov.in/deptts/commercial/comm-cir-2k7/CONCESSION.HTM

Where I can get various concession form?

You can download all type of concession form from this link

http://www.indianrail.gov.in/conc_forms.html

Where I can get Reservation/cancelation request form?

You can take a print out of the reservation/cancelation request form from this link

http://www.indianrail.gov.in/resr_form.html

How many types of quotas are in Indian Railways?

To get the full list of all type of quota available in Indian Railways click on this link

http://www.indianrail.gov.in/quotas.html

Where Can I get the full list of Mail & Express Trains running in Indian Railways?

To get the full list of Mail & Express trains click on this link

http://www.indianrail.gov.in/mail_express_trn_list.html

Where Can I get the full list of Rajdhani Express Trains running in Indian Railways?

To get the full list of Rajdhani Express Trains click on this link

http://www.indianrail.gov.in/rajdhani_trn_list.html

Where Can I get the full list of Shatabadi Trains running in Indian Railways?

To get the full list of Shatabadi Trains click on this link

http://www.indianrail.gov.in/shatabdi_trn_list.html

Where Can I get the full list of Special Trains running in Indian Railways?

To get the full list of Special Trains click on this link

http://www.indianrail.gov.in/special_trn_list.html

Where Can I get the details of Luxury Trains running in Indian Railways?

To get the detail of Luxury Trains click on this link

http://www.indianrail.gov.in/scenic_rly.html

Where Can I get the details of Hills Trains running in Indian Railways?


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To get the detail of Hills Trains click on this link

http://www.indianrail.gov.in/hill_trains.html

Where can I get the detail of Trains which have Pantry cars?

All the Rajdhani, shatabadi, Jan shatabadi, Garib rath trains have panty cars.

Click the below link for the list of superfast trains which have pantry cars

http://trainenquiry.com/StaticContent/Other%20Information/pantry_superfast.aspx

Click the below link for the Mail & Express Train which have pantry cars

http://trainenquiry.com/StaticContent/Other%20Information/pantry_mailexp.aspx

IRCTC

Features of Internet TicketsSlnoQuestions I Tickets E Tickets

1. Can these tickets bookedonline ? Yes Yes

2. Max No of passengersbooked per ticket 6. 6.

3. Can Wait listed ticketsbooked ? Yes Yes

4. Can RAC tickets booked ? Yes Yes

5. Can Confirmed ticketsbooked ? Yes Yes

6. Max time limit upto whichtickets can be booked ? before 2/3 clear days upto chart preparation

7. Is name change permissible?

Yes - as per Name changerules of Railways No

8. Is Journey Alterationspermissible ?

Yes - as per JourneyAlteration rules ofRailways

No

9. Is Change of boarding pointpermissible ? Yes - as per Railway Rules No - it is possible only at

the time of booking

10 Can cancellation be doneacross counters ?

Yes - as per NormalRailway Procedure No

11. Cancellation Online -Before Charting No Yes - Only Online

12. Cancellation Online - Aftercharting

No - Obtain TDR from AnyStation and apply Refunds

No - Email to be sent [email protected]

13.Can both Credit card anddebit card be used forbooking ?

Yes Yes

14. Can Partial Cancellation bedone before charting ?

Yes - across counter as pernormal Railway Rules Yes


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15. Is ID Proof Required forBooking ? No

No at the time of bookingbut required during trainjoureny - valid Id as listedin Website

16.Service Charges forbooking per tickets (max 6passengers)

Rs.40/- for SL,2S andRs.60 for all other Upperclasses

IRCTC levies a servicecharge of Rs.10/- (Second/ Sleeper) and Rs.20/-(Higher Class) for the firstpassenger and anadditional Rs.5/- for everysubsiquent passenger uptoa maximum of Rs.25/-(Second / Sleeper) andRs.40/- (Higher Class)

17. email address [email protected] [email protected] (Forcancellation of e-tickets)

18. Authority to Travel Original tickets issued byRailways

Electronic ReservationSlip - printed in standardstationery along with theoriginal ID of one of thepassanger traveling in atransation.

19. Booking Hours 5.00 am to 11.30 pm 5.00 am to 11.30 pm

20. Max no of Bookings permonth 10 10

21. Can more than single legjourney be booked ? No No

22. Can Concessions bebooked

No - Only Senior CitizenConcession

No - Only Senior CitizenConcession

23. Can Tatkal be booked Yes Yes

24. What are the Quotas thatcan be booked ?

GN - General, LD - Ladies,CK - Tatkal Quota

GN - General, LD -Ladies, CK - Tatkal Quota

25.Does payment madeconfirms booking of tickets?

No - Only tickets availablein Booked Tickets linkconfirms booking

No - Only tickets availablein Booked Tickets linkconfirms booking

26. How to Locate the tickets ? go to Track Your Ticket go to Reprint your Ticket

27. What if I Lost my ticket ?

Duplicate ticket issued atRailway ReservationCounter as per normalRules

If Print out of ticket is lostduring journey Rs.50/-shall be collected aspenalty provided originalID is produced - in theabsence of ID you will betreated Ticket less traveler

I-TICKETHow to register at irctc?

Click on this link to get step by step guide to see how to register at irctc


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http://irctc.co.in/iticketGuide.html

What are the various classes of travel and their codes?

First class Air-Conditioned & Executive class in Shatabdi trains- IA

AC 2-tier sleeper- 2A

First class - FC

AC 3 Tier - 3A

AC chair Car- CC

Sleeper Class -SL

Second Sitting - 2S

How do I find out STATION CODE for a given station?

The user can find the station codes by using the Station Code Finders provided on "Plan My Travel", "FareEnquiry", "Trains From/To", and "Get Availability" pages. The user can enter the first three letters of thestation name and click search to get the list of matching stations and the station codes.

How can I use the internet reservation facility to plan my journey?

Get yourself registered online by submitting the Registration Form available in www.irctc.co.in with yourpersonal details. Further details are available at the IRCTC website.

How much extra should I pay for my ticket?

IRCTC charges a service charge of Rs.40/- per ticket in case of Second Class and Sleeper Class tickets andRs.60/- per ticket in case of tickets of other classes.(These charges are not per passenger) Apart from thisservice charge of IRCTC, transaction charges as notified will be levied by the banks for each transaction.

Is it safe to give the credit card number at this site?

This is a VeriSign certified site (Click on the VeriSign logo to see the certificate). All the monetary transactionsmade on this site are secure. The credit card details are received on the site and transmitted to the PaymentGateways through secure SSL mode under 128-bit browser independent encryption. This site does not store orrecord the credit card details. All the transactions are handled directly by Payment Gateways only.

How secure is my Password?

The Password entered by you is transmitted in one way encrypted form to our database and stored as such.The Password will not be known even to IRCTC. Thus you are solely responsible for the safe custody of yourpassword

How do I check the route of a train?

You have to login and click on the Time Table link from the navigation menu on the left. The page asks forTrain No. (Use the "Train Finder" for help, entering the first three letters of the train name) and the serviceDay of the train. After submission, the page displays the route of the train with the arrival and departure


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timings at all the stations and the distance of each station from the originating station.

How can I check the Fare for my journey?

You have to login and click on the "Fares" link on the navigation menu. The page asks for the Train No. (Use"Train Finder" for assistance entering the first three letters of the train name), Origin & Destination Stations(Use "Station Finder" for assistance entering the first three letters of the station name), Date of Journey, thedate being any service day of the train, Class (Select form the dropdown list box), Age and Concession desiredto get the Fare for a single passenger.

I want to travel from (A) to (B). How can I find the trains available between the stations?

After logging in, click on the "Trains From/To" link from the left side navigation menu. The link takes you to apage where you are prompted to select the Source Station & Destination Station (Use ''the Station Finder'' forhelp entering the first three letters of the station name), Date, the date being any service day of the train; andClass (Select one from the dropdown box). The page displays the list of all the trains running on the datespecified and with the desired class between the above pair of stations, with their service days. The screenalso displays three buttons "Get Fare", "Show Route" and "Show availability" to get the Fare details, Trainroute and Availability Status details respectively.

What are the different types of concessions available for Passengers?

At present this site offers Concession tickets only to Senior Citizens. This concession is also offered only onspecific request made by the User by clicking the relevant button on the online reservation form. Otherconcession tickets can be availed at the PRS counters at any Railway Reservation Office.(Children below 12years need pay only 50% fare, as for normal tickets)

What are the rules for cancellation of I-ticket?

Click on the link to get full detail

http://irctc.co.in/itktcanc_new.html

Is cancellation possible on Internet? How will I get my ticket cancelled that I have booked atthis site?

At present, cancellation is not possible on the Internet. Cancellation of any ticket can be made at PRScounters at any Railway Reservation Office. No cash refunds will be made at the counter. The refund (afterdeducting the cancellation charges applicable as per Railway cancellation rules) will be credited back directlyto your credit card / bank account electronically.

How do I cancel my ticket if the train has already departed?

After the departure of the train up to the time / distance limit prescribed by Railway Commercial Rules theticket can be cancelled normally at any of the Railway Reservation Counters where a "Cancellation Slip" willbe given to you & the due refund amount will be credited back to your Credit card / Bank account. If thesetime limits also have lapsed you will be required to deposit the ticket with the reservation counter / stationmaster & you will be issued a Ticket Deposit Receipt (TDR). This TDR should be sent in original to thefollowing address immediately:General Manager (Operations)Indian Railway Catering & Tourism Corporation Ltd.,2nd Floor, STC Building,


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1, Tolstoy Marg,New Delhi -110001IRCTC will process the case with the Refunds office of the concerned Railway where the train had originated& request for the refunds as due. After verification of the charts from the concerned railway, the refundsoffice sanctions a refund which is sent to IRCTC. IRCTC on receipt of the same credits it to your credit card /bank account. This process may take anything from 3 - 6 months or more depending on the processing speeds,chart verification etc. at the concerned Railway Stations.

How do I get compensated if I was forced to travel in a lower class than what I had booked, orAC was not working etc?

In such cases the Guard Certificate (GC) issued by the train superintendent, TTE, Guard etc must be obtainedand sent along with ticket in original to the following address immediately:Indian Railway Catering & Tourism Corporation Ltd.,2nd Floor, STC Building,1, Tolstoy Marg,New Delhi -110001IRCTC will process the case with the Refunds office of the concerned Railway where the train had originated& request for the refunds as due. After verification of the records from the concerned railway, the refundsoffice sanctions a refund which is sent to IRCTC. IRCTC on receipt of the same credits it to your credit card /bank account. This process may take anything from 3 - 6 months or more depending on the processing speeds,record verification etc. at the concerned Railway Stations.

How can I modify the details of my ticket?

Postponement / Advancement of journey, Change of passenger details, Change of boarding point etc, can bedone across any Reservation counters subject to existing Railway rules. Payment, if any, has to be paid inCash.

How will I get my tickets delivered?

To get the tickets delivered at his desired address by the courier, the booking should be done two / three clearcalendar days (Please see the areas covered link on the home page for details) in advance of the date of travel.

How much time before my date of journey should I give to ensure Home Delivery?

Please click here to view the time required to deliver the ticket to various cities.

Can I book tickets from outside India?

Customers can book tickets from anywhere in the World, but, ticket can be delivered only in the citiesmentioned click here. Customer can also get the ticket delivered to a Hotel, address of a friend / relative if it isin the area of delivery. In such cases, Customers are requested to inform the hotel authorities and IRCTC wellin advance. Also at the time of delivery the person receiving the ticket on your behalf should produce anauthority letter from the Registered User permitting her to receive the ticket, along with the PNR number ofthe ticket and her personal identification.

While booking, the amount was debited but ticket not booked. What should I do?

If for some reason, you could not see the ticket confirmation page, please check your "Booked Tickets" list,wherein the details of all the successfully booked tickets would be available. If you do not see the desired


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transaction on this list, it means that the ticket has not been booked. The amount debited would be creditedback to you in full without levying any charges. You may retry the transaction for booking your ticket. If youface this problem very often please let us know immediately.

How do I know the status of the delivery of my ticket?

You can track the status of delivery of your ticket by entering the PNR No. in the 'Track Your Ticket' pageprovided on the site, from the next day of booking the ticket. You may also contact the local courier office atthe address / phone numbers provided on the same page. If you face any difficulty, please let us knowimmediately.

What details should I provide to the Courier for delivery of my ticket?

You will be required to produce the proof of your identity along with the transaction ID and PNR No. of yourticket for verification. If you are authorizing some one to collect your ticket on your behalf, that person shouldhave in addition to above, an authority letter, which should clearly contain the PNR No, from you foreffecting delivery as well as proof of his/her identity.

What should I do if I don't see the confirmation of my booking on my screen?

On pressing the "Buy" button on the ticket reservation page, the payment is processed and the booking is doneand the confirmation of your booking is displayed on your screen. If for any reason, the reservation outputdetails are not displayed in your monitor, please check the details in menu "BOOKED TICKETS" under"Booking History" in Home Page. You may also check your e-mail for the details of your booking. You arealso advised to contact IRCTC before trying to book the ticket again with the same particulars of journey.

Why do I get the details of some irrelevant trains if I try some enquiries?

Your browser page may be displaying some old pages and may need refreshing. Press F5 or Refresh button onthe browser. You may also need to set the "REFRESH" to be done automatically for every visit to the page inthe Internet settings of your browser.

I had selected a particular berth preference, but have been allotted a different berth. Why is itso?

The allotment of berths is done by the Centralised Reservation System of Indian Railways, which is based on apre-defined logic. As per this logic, lower berths are allotted to Senior Citizens even without preference, andthe berths are allotted as per preference on a first come first serve basis. Compact accommodation (forfamilies / groups) is also attempted while allotting the berths. If the preferred berths are not available, thenother available berths in General Quota as per the allotment logic would be allotted. IRCTC has no role in theallotment of berths.

What is Tatkal Booking ?

Click Here. To Know about Tatkal Booking through www.irctc.co.in.

Is refund permissible against lost/misplaced I-tickets?

No refund is permissible against lost/misplaced tickets. Loss of tickets be reported to railways immediately toprevent fraudulent use of lost tickets. However, duplicate ticket can be issued only in case of lost/torn/mutilated , confirmed or RAC Internet (I) tickets and the passenger can travel on the accommodation


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reserved for him as per extant Railway rules.

How can I get in touch with IRCTC?

You can reach us at [email protected] contact us at 24*7 Hrs. Customer Support at 011-23340000, MON -SAT(10 AM - 6 PM) 011 - 23345500/ 4787/ 4773/ 5800/ 8539/ 8543, Chennai Customer Care 044 –25300000.

What is Verified by Visa?

Verified by Visa is a unique service that uses personal passwords or identity information to help protect Visacard numbers against unauthorized use. Once activated your Visa card number cannot be used for onlinepurchases without your personal password. Verified by Visa is available for most Visa cards from participatingfinancial institutions.

How does it help me?

Verified by Visa provides an extra level of protection for online shopping. Visa always protects its cardholdersagainst unauthorized use, but Verified by Visa helps to prevent unauthorized use online before it can happen.

How it works?

Verified by Visa protects your existing Visa card with a password you create, giving you assurance that onlyyou can use your Visa card online. Simply activate your card and create your personal password. You'll get theadded confidence that your Visa card is safe when you shop at participating online stores.Please click here for further details on Verified by Visa program.

What all cards is it available?

All Visa Cards.

How do I know my bank is having VbV facility?

You may ask from the help desk/ Call Center of the card issuing bank.

What is MasterCard SecureCode?

MasterCard SecureCode is unique service that uses private code to help protect your card againstunauthorized use when you shop at participating online merchants.

How does MasterCard SecureCode work?

Once you've registered and created your own private SecureCode, you will be automatically prompted byyour financial institution at checkout to provide your SecureCode each time you make a purchase with aparticipating online merchant. Your SecureCode is quickly confirmed by your financial institution and thenyour purchase is completed. Your SecureCode will never be shared with the merchant. It's just like enteringyour PIN at an ATM. Please click here for further details on MasterCard Secure Code program.

What is the mode of Payment?

Payment Options

Payment by credit cards:


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1.Gateway No. 1 (Operated by ICICI Bank):

Payments through any Master / Visa credit cards (Not International credit cards) issued by any bank / HDFC,ICICI, AXIS, SBI, KVB(Karur Vysya Bank) Visa debit cards(only)

Transaction charges of 1.8%on the total transaction value will be levied by the card issuing bank.

2.ICICI Bank 3 monthly instalment Scheme :

Pay back in 3 EMIs with ICICI Bank Credit Cards.Rs.343 per Rs.1000. Transaction charges 4.65% perTransaction.

3.Gateway No. 2 (Operated by Citibank):

Payments through any Master / Visa / Diners Club credit cards issued by any bank / HDFC, AXIS, SBI,KVB(Karur Vysya Bank) Visa debit cards(only)

Transaction charges of 1.8% on the total transaction value will be levied by the card issuing bank.

4.Citibank 3 monthly instalment Scheme:

Payments through Citibank Credit Cards & Diners Club Credit Cards

Transaction charges of 2.8%on the total transaction value will be levied by the Citibank. EMI will beautomatically charged to your monthly Credit Card statement.

5.American Express Bank Payment Gateway :

Transaction Charges of 1.8% on the total transaction value will be levied for Cards issued by AmericanExpress Bank. Transaction charges for American Express Cards issued by any other bank (eg. ICICI Bank)will be as applied by the issuing bank.

6.HDFC PG

Payments through any Master / Visa credit cards (Not International credit cards) issued by any bank / HDFC,AXIS, SBI, KVB(Karur Vysya Bank) Visa debit cards(only)

Transaction charges of 1.8% per transaction

7.AXIS PG

For all Master / Visa credit cards issued by any bank.Transaction charges of 1.65% on the total transactionvalue will be levied by the card issuing bank

Payment through Direct Debit facility of Internet Banking option of:

ICICI Bank - Transaction charges of Rs. 10/-+service tax as applicable per transaction.

HDFC Bank - Transaction charges of Rs. 10/- per transaction.

IDBI Bank - Transaction charges of Rs. 10/- per transaction.

Citibank Debit - Transaction charge is Rs. 10/- per transaction.


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Bank Of Punjab Direct Debit - Transaction charges Nil.

OBC Direct Debit - Transaction charges of Rs. 10/- per transaction, At select branches of OBC.

AXIS Bank - Transaction charges of Rs. 10/- + Taxes.

State Bank Of India Direct Debit - Transaction charges of Rs. 10/- per transaction.

Centurion Bank Direct Debit - No Transaction charges levied.

Punjab National Bank Direct Debit - No Transaction charges levied.

ABN-AMRO Bank Direct Debit - No Transaction charges levied.

Corporation Bank Direct Debit - Transaction charges of Rs. 10/ per transaction.

Federal Bank Direct Debit - No Transaction charges levied.

Syndicate Bank Direct Debit - No Transaction charges levied.

ITZ Cash Direct Debit "Transaction charges of 1.5%".

Union Bank of India Direct Debit - No Transaction charges is levied by Union Bank Of India.

IndusInd Bank Direct Debit - No Transaction charges is levied by IndusInd Bank.

Andhra Bank Debit - Transaction charges of Rs. 10/- per transaction.

Icash Card Debit - Transaction charges of RS. 2.50/- per transaction on the total transaction value will belevied.

Karnataka Bank Direct Debit - No Transaction charges levied.

Done Card - Transaction charges of Rs. 5/- per transaction.

State Bank Of India Debit Card - Transaction charges of Rs. 10/- per transaction.

HDFC VISA DEBIT CARD - Transaction charge 1.8% of the Total Transaction value

Bank Of Rajasthan - Transaction charges of Rs. 15/- per transaction.

Bank Of India - No Transaction charges is levied by Bank Of India.

Sbi Associates - Transaction charges of Rs. 10/- per transaction.

Indian bank - Transaction charges of Rs. 10/- per transaction.

Canara Bank - Transaction charges of Rs. 10/- per transaction.

Bank of Baroda - No Transaction charges levied.

E-TICKETHow to register at irctc?


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Click on this link to get step by step guide to see how to register at irctc

http://irctc.co.in/eticketsguide.html

What Document/I-Card required to book e-Ticket?

The user is not required to give any input of the photo identity card details of any of the passengers whilebooking the ticket. However he shall have to carry and show one of following identity card of any of thepassengers in original while travelling.

The following photo identity cards are considered valid.

Voter Identity Card

Passport

PAN card

Driving License

Photo identity cards issued by Central/State Government for their employees.

How can I make payment to book e-ticket?

ICICI Payment Gateway (For VISA and MASTER credit cards), direct debit option (Internet Banking) ofmajor Banks and a cash card option (ITZ cash) are available to book e-tickets.

How can I cancel e-ticket and how will I get refund?

E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is notallowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time ofchart preparation for the train (which is normally 4 hours before the scheduled departure of the train from thetrain starting station) through the Internet. He can log on to www.irctc.co.in and go to Booked Tickets link andselect the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled.Cancellation would b e confirmed online and the refund would be credited back to the account used forbooking as for normal Internet tickets. If there is any partial cancellation of ticket please ensure that themodified ticket (Electronic Reservation Slip) is printed separately as for the original ticket. To get more detailabout how to cancel e-ticket click on this link

http://irctc.co.in/etktcanc.html

How can I cancel e-ticket after preparation of chart?

After chart preparation, Refunds for Confirmed/RAC/Partially Confirmed Eticket will be processed throughTDR process. Customer can file TDR online and refund sanctioned by Railways would be credited back touser/agents account. Refund claims under above clause may require at least 90 days or more for processing.Only those PNRs whose Date of journey is less than 30 days will be listed and shall be eligible for applyingTDR.

Customers are requested to select PNR which are eligible for TDR filing. Please refer to File TDR Procedure

What happens if after preparation of chart my e-ticket remains in RAC and I don't want totravel?


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If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which isnormally 4 hours before the scheduled departure of the train from the train starting station) through theInternet. No cancellation of e-ticket is permitted on-line after the chart preparation. After chart preparation,Refunds for Confirmed/RAC/Partially Confirmed Eticket will be processed through TDR process. Customercan file TDR online and refund sanctioned by Railways would be credited back to user/agents account. Refund claims under above clause may require at least 90 days or more for processing. Only those PNRswhose Date of journey is less than 30 days will be listed and shall be eligible for applying TDR.

Customers are requested to select PNR which are eligible for TDR filing. Please refer to File TDR Procedure

What if I forget to carry Photo Identity card?

One of the passenger booked on an E-ticket in a PNR is required to present any of the five identity cardsnoted below in original during the train journey and same will be accepted as a proof of identity failing whichthe passenger will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. ValidIds:- Voter Identity Card, / Passport / PAN Card / Driving License / Photo ID card issued by Central / StateGovt.

How to postpone/prepone journey in e-ticket?

This can be done on line by cancelling the original ticket and booking a fresh ticket.

How to change name of passenger in e-ticket?

To know the procedure of changing the name of passenger click here

Can partial cancellation be done in e-ticket?

Yes. Partial Cancellation can be done. He can log on to www.irctc.co.in and go to “Booked Tickets” link andselect the ticket to be cancelled and can initiate cancellation by selecting the passengers to be cancelled.

Can I book break -journey ticket in e-ticket?

Presently this facility is not available for internet tickets

What is Tatkal Ticket?

Click Here To Know About Tatkal Booking on irctc.co.in.

How much extra should I pay for my e-ticket?

IRCTC levies a service charge of Rs.10/- (Second/Sleeper) and RS.20/- (Higher Class) for the first passengerand an additional RS.5/- for every subsequent passenger upto a maximum of Rs.25/- (Second/Sleeper) andRS.40/- (Higher Class).

Tatkal BookingWhat are the various classes of travel available in Tatkal?

Tatkal bookings are allowed in all classes except First AC and Executive class.


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Can I select ladies or general quota along with tatkal quota?

Ladies and general quota cannot be opted for along with Tatkal quota.

How can I use the internet reservation facility to book Tatkal quota?

You have to select the Tatkal check box in the 'Plan my travel' page along with other details for booking tatkalticket. For some tarins/class/locations Tatkal quota maynot be available .Please check the availability beforeproceeding further

What are the concesions available in Tatkal scheme?

No concession is allowed in Tatkal Booking.

How much extra should I pay for my tatkal ticket?

The premium on Tatkal Scheme on different classes is as under:

It has been divided in two group as peak time (1st April to 30th July and 1st September to 31st January) andnon peak time (1st August to 31st August and 1st Feb to 31st March)

Peak time charges for higher class is 300 and non peak time 150 ruppes

Peak time charges for sleeper, A/C chair car is 150 and non peak time 75 ruppes.

Note:-Trains and classes with average utilization of 80% and above from April to September shall be realizeduniform tatkal charges applicable for the peak period.

When I can book a tatkal I-ticket and e-ticket ?

Tatkal tickets can be booked upto five days in advance.Tatkal i-Ticket can be booked only on the opening day from 8.00 am onwards.For Tatkal booking, opening day means fifth day from date of journey.e.g.- today is 1st May, 6th -May will be the opening day i.e booking can be done for the for 4th May,5th May and 6th May (in case of i-Tickets) and 1st May,2nd May ,3rd May,4th May ,5th May and 6th (in case of E-Tickets).Time required for delivering Tatkal tickets remains same as normal tickets and users are advised to book theirtickets considering the two/three days time required for delivery Click Here to view the no.of days requiredfor delivery of tickets to your city.

Can I book tatkal ticket from all locations?

Tatkal tickets can be booked only from source station to destination station and from remote station havingTatkal quota to destination with boarding facility from intermediate station. For some trains/class/locationsTatkal quota may not be available. Please check the availability before booking.

Can I book tatkal I-ticket to all places of delivery provided in irctc site?

Time required for delivering Tatkal tickets remains same as normal tickets and users are advised to book theirtickets considering the two/three days time required for delivery. click hereto view the no.of days required fordelivery of tickets to your city.


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What are the rules for cancellation?

A flat refund of 25% of total fare charged on ticket,excluding Tatkal Charges is granted on cancellation ofconfirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refundon confirmed Tatkal tickets when cancelled within 24 hrs.of the schedule departure of train. For contingentcancellation & waitlisted Tatkal ticket cancellations,charges will be deducted as per existing Railway rules.

How to use the option for waitlist passengers to book against Tatkal Quota for certain trains?

To save the botheration of general waitlisted passenger to book again for tatkal booking on the opening day oftatkal quota, Railways have decided to have an option from the passenger opting “Yes”, in case he desires tobe considered for allotment against 50% of Tatkal quota by certain trains.

In case the “Yes” option is opted by the passenger, the fare including Tatkal charges will be recovered.

An indication will be given against the name of such passenger that the “Tatkal Charges” have been collected.

On the opening day of “Tatkal Booking” for that particular date, such passenger will be allotted “Tatkal”accommodation as per priority who has opted “YES” for this scheme.

No concession in fare will be allowed against such tickets.

In case such passenger gets confirmed in general quota, he will be eligible for seeking refund of Tatkal chargesby obtaining a Ticket Deposit Receipt within 30 days of departure of train. The case shall be processed withthe Railways for refund on behalf of the I-ticket passengers and refund amount on receipt from the Railwaysshall be credited to customer’s account electronically,

In case the passenger wants to cancel the ticket before the “Advance Reservation Period” of Tatkal Scheme(5 days), normal refund rules will be applicable. In case the passenger is updated against “Tatkal Quota”,Tatkal refund rules will be applicable to such passengers.

In such trains there will be no restriction of booking under Tatkal scheme and tickets can be booked as arebooked in general quota in the respective trains.

How do I apply for student concession?

The Student Concession tickets are permitted only in Sleeper Class (SL) and 2nd Sitting (2S)I tickets. OnlyI-tickets can be exchanged with student concession by presenting the I-ticket and the valid student concessionorder to the nearest Railway Reservation Office By going to the reservation office along with his journey cumreservation ticket and a request for exchanging the same with the student concession. He will surrender hisoriginal fully paid ticket and a student concession ticket with the revised fare (with same seat/berth numberstatus) shall be issued to him. The difference of fare (paid and payable) less the clerk age charge of Rs. 20/-shall be refunded and shall be credited to his account electronically on the next day by IRCTC on receipt ofrefund file from the Railways.

Is student concession applicable for both E/I tickets?

The Student Concession tickets are permitted only in Sleeper Class (SL) and 2nd Sitting (2S). Presently it isnot permitted in e-tickets.

How will I be refunded the difference of fare paid extra with respect to student concession?


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The difference of fare (paid and payable) less the clerk age charge of Rs. 20/- shall be refunded and shall becredited to his account electronically on the next day by IRCTC on receipt of refund file from the Railways.

IRCTCmobileWhat is IRCTCmobile?

IRCTCmobile is a unique secure transaction solution residing on your mobile phone, which allows you to bookrailway tickets from anywhere and anytime. The IRCTCmobile has an attractive and user-friendly interface tofacilitate easy navigation and has capability to book tickets in real time and store tickets details, making it anideal ticketing solution.

How does the railway ticketing through IRCTCmobile work?

Once you enter your mobile number in the IRCTC web page, you will be automatically registered, post whichyou can download and install IRCTCmobile on your java-enabled mobile phone. You can start bookingrailway tickets through your IRCTCmobile and pay through the credit card/ cash card.

What are the pre-requisites for using the IRCTCmobile?

The pre-requisites for using the IRCTCmobile are:

You need to be a IRCTC user

Have a Java enabled mobile phone or a smart phone

Have GPRS service activated on your mobile phone

Have a credit card/cash card.

Note: This service is not available for CDMA mobile users

How do I know if my mobile is Java enabled?

To check if your phone is Java enabled:

Refer to your phone book manual, or

Refer to the phone manufacturer's website.

Note: If you can download games through your mobile phone, it indicates that your mobile is java enabled.

Where do I check my phone’s model number?

The model number is generally printed inside the phone where the battery is placed. The same could also befound in the user manual provided along with the phone. Some mobiles provide options to display the modelnumber.

What is GPRS?

GPRS stands for General Packet Radio Service. It is an enhancement to the GSM mobile communicationssystem, which allows internet browsing on a mobile phone as well as connecting to data services.


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How do I get GPRS service?

Please call your mobile operator and subscribe to a GPRS connection.

What are the charges for GPRS service?

Please contact your mobile operator.

How quickly can I get my GPRS service activated?

Please contact your mobile operator.

Mobile operator offers multiple GPRS plans. Which one should I subscribe to useIRCTCmobile?

Railway ticketing through IRCTCmobile will work on all the GPRS plans of various mobile operators.

What are the benefits of using the railway ticketing service through IRCTCmobile?

You can now book your tickets from anywhere and at anytime using your IRCTCmobile application residingon your mobile phone. It gives you an increased convenience through a secure, real time ticketing services

What are the features related to railway ticketing available through the IRCTCmobile?

Presently, railway ticketing is the only service available through IRCTCmobile and the following features areavailable

Register to IRCTC through mobile phone

Book ticket through your mobile phone

View booked ticket details

View train route

View fare

View availability

View train details

Manage passenger list on IRCTCmobile

Fast booking option.

Do I need to be registered to use the IRCTCmobile?

Yes. You need to register yourself with IRCTC for using the IRCTCmobile or from the web sitewww.irctc.co.in

What are the steps for getting the IRCTCmobile service on mobile?

Register for the service


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Download and install the IRCTCmobile on your mobile phone

Activate IRCTCmobile on your mobile phone

Your IRCTCmobile is now ready for use

How do I register for the railway ticketing service through IRCTCmobile?

Steps for registering for railway ticketing IRCTCmobile service:

User enters the mobile number

User gets registered for IRCTC ticketing through IRCTCmobile

Post registration,user receives a service SMS (also called as WAP SMS) from IRCTC containing the link

How do I download IRCTCmobile?

post registration, user receives a service SMS (WAP SMS) containing a link

User accepts the WAP SMS by selecting it or by accepting it or by clicking the link in the WAP SMS

This will result in downloading of the IRCTCmobile application

The application will prompt the user to ‘install’

User selects ‘Yes’ to install the application on to the mobile phone

Once installed, IRCTCmobile icon will appear on the phone menu/games/application/my own folders.

How do I activate the IRCTCmobile?

Please follow the steps given below to activate IRCTCmobile on your mobile phone:

Select the IRCTCmobile icon on your mobile phone

Set a PIN for IRCTCmobile. This PIN will be used for your future logins

IRCTCmobile will connect to the IRCTC’s back end server and initiate the activation process

IRCTCmobile will download the necessary information by synchronizing with the IRCTC's backend server.

The IRCTCmobile main menu is now activated on the phone screen

Can I change my IRCTCmobile PIN?

Yes. IRCTCmobile provides you an option to change your PIN.

How can I change my IRCTCmobile PIN?

The procedure for changing your IRCTCmobile PIN is:

Login to IRCTCmobile


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Go to options and select ‘Change PIN’

Enter old PIN, followed by the new PIN and select OK to change PIN.

A message is displayed once the PIN is changed successfully

Select ‘Back’ to return to the main screen

What if I forget my IRCTCmobile PIN?

In case you forget your PIN, on 3 consecutive incorrect PIN entries the application will get locked.

What if the IRCTCmobile gets locked?

IRCTCmobile gets locked on three successive incorrect PIN entries. 'Your IRCTCmobile is locked’ messagewill be displayed. Follow the procedure mentioned below:

Call the IRCTC customer care and request for unlocking the IRCTCmobile

Provide the required information for verification of identity

You would receive an unlocking code from the IRCTC customer care

Select ‘Unlock’ on the IRCTCmobile

Enter Unlocking code and set new PIN for IRCTCmobile

IRCTCmobile connects to the server to unlock IRCTCmobile

IRCTCmobile is unlocked successfully. Press ‘Ok’ to return to the main men.

How do I navigate through IRCTCmobile?

IRCTCmobile currently consists of 4 icons on the main screen:

Shubh Yatra: Presently this service is not available on the mobile.Visit www.irctc.co.in for details

Tourism: Presently this service is not available on the mobile.Visit www.irctc.co.in for details

Offers: Presently this service will is not available on the mobile.Visit www.irctc.co.in for details

Booking: This menu contains all the features which have been mentioned above

The main screen has the ‘Options’ menu, which consists of:

Sync

Change PIN

Move Icon

Upgrade

About


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Exit

Select any item by pressing the ENTER key or Joystick on the phone, or by selecting menu.

Can I use debit cards or do a direct bank debit?

No, you cannot use your debit card or direct bank debit.

What are the payment options?

Currently, you can pay using any Visa/MasterCard or ITZ Cash Cards.

Will my credit card information in the IRCTCmobile be safe?

The credit card information in the IRCTCmobile is transmitted in an 128 bit encrypted format that can’t beretrieved by anyone.

How much will I be charged per transaction done through IRCTCmobile?

The transaction charges for railway ticketing will be the same as in the case of IRCTC. However, the mobileoperator will additionally charge for the GPRS as per the subscribed GPRS plan.

Are transactions made through the IRCTCmobile secure?

Transactions made through the IRCTCmobile are completely secure. IRCTCmobile has built in features atevery level that make it nearly impossible for anyone to break through the security net. The transmitted data isencrypted, and even the data stored on the mobile is in an encrypted format.

IRCTCmobile architecture addresses the following security requirements:

Privacy - Information sent from one party to the other is completely confidential

Integrity - Information sent from one party to the other cannot be altered without detection

Authentication - Verification of both party’s identities

Non-repudiation - All messages between both parties are signed, ensuring an auditable record of thetransaction.

What is IRCTC login and password?

You need to register with IRCTC to get a IRCTC login and password. You can register through IRCTCmobile(This may not be available on all mobile handsets) or by visiting www.irctc.co.in. By default the mobile willhave Guest Login and password for IRCTC. With this login and password you will be able to do everythingrelated to IRCTC except ticket booking through your mobile. For booking, you need to register with IRCTCand login to IRCTCmobile with your IRCTC login ID and password.

How can I add passengers to the passenger list stored on the mobile?

On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due tolack of sufficient memory you can add a limited number of passengers

The procedure for adding passenger details to the passenger list is:


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Open IRCTCmobile with the appropriate PIN

Select ‘Ticketing’ icon

Customer Select ‘Passenger List’ icon

Select ‘Add’ from ‘Options’

Enter the passenger details as requested in the screen and Select ‘Add’ in 'Options'

Passenger name will appear in the list

How many passengers can be added to the list?

On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due tolack of sufficient memory you can add a limited number of passengers.

How do I view the passenger details?

To view passenger details:


Select 'Booking'

Select on ‘Reservation’ icon


Select ‘View’ from ‘Options’

Passenger details are displayed on IRCTCmobile.

How do I edit the passenger details?

To edit your passenger details:


Select 'Booking'


Select ‘Edit’ from ‘Options’

Modify the passenger details as desired on the screen and select ‘Update’

Passenger details will be updated and stored in IRCTCmobile

How can I delete the passenger details?

The procedure for deleting the passenger details are:



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Select 'Booking'


Select ‘Delete’ from ‘Options’

Confirm if you wish to delete the entry

Passenger details will be deleted from the list

Can I add a passenger while booking?

Yes, you can add passengers while booking your ticket. Follow the steps given below:


Select 'Booking'

Select ‘Reservation’ icon

Select the ‘Book Ticket’ icon in IRCTCmobile & select the train for travel.

Select ‘Add New ’ from ‘Options’

Enter the passenger details as requested in the screen and Select ‘Add’ in Options


Can I edit the details of the passenger while booking?

Yes, the steps to edit the passenger while booking are as follows:

Select the ‘Reservation’ icon in IRCTCmobile & select the train for travel.

Add the required passengers from the list

Select ‘Edit’ from ‘Options’ to edit any of the selected passengers

Enter the passenger details as requested in the screen and Select ‘Add’ in Options


How do I book my ticket using the IRCTCmobile?

To book your ticket using IRCTCmobile:

Login to IRCTCmobile on your mobile phone and Select ‘Booking’ a) Enter first three characters of city orcity code in the ‘From’ and ‘To’ field b) Select ‘Next’ from the ‘Option’.

Confirm city by selecting ‘From’ and ‘To’ for the desired city and Selects ‘Next’

Select the ‘Class’ from ‘Option’

Select the ‘Date of Journey’


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IRCTCmobile will fetch and display the trains a) Select the desired train and Select ‘Next’ b) Select ‘Traindetails’ from Options to view the details

After confirming the Itinerary review, Select ‘Book’

After reading the disclaimer, Select ‘Next’ in Options

Select ‘Passenger List’ to add passengers. Alternatively, Passenger details can be added by selecting ‘NewPassenger’ from Options

Select the desired check boxes against passenger names and Select ‘Add to Ticket’

Select ‘Next’

Enter the mailing address where the ticket has to be delivered

Enter the credit card details or cash card account no. and select ‘Continue’ from Options

Enter ‘CVV’ or cash card PIN. and Select ‘Next’

Select ‘Book Now’

An I-ticket* with itinerary details is displayed and stored on the IRCTCmobile. I-ticket will be sent to themailing address * Only I –tickets can be booked from the mobile phones. I –ticket is delivered to thepassenger through courier at the postal address provided by the IRCTCmobile user. The user cannot take printout of I- ticket.

How far in advance can the ticket be booked?

Through IRCTCmobile, you can book a train up to 90 days in advance and 2-3 clear days in advanceexcluding the date of journey.

Can I make a reservation for anyone?

Yes, you can book through IRCTCmobile for anyone.

Can I book for all destinations through IRCTCmobile?

You can book I-tickets on IRCTCmobile for all the destinations

What if I do not receive an I-ticket through the courier?

If you fail to receive I-ticket in 2-3 clear days, you can contact IRCTC call center and enquire about the statusgiving relevant ticket details. You can also mail at [email protected]. Alternatively you can track you ticket byentering the PNR number in the 'Track your ticket' page provided on the irctc.co.in website, from the next dayof booking the ticket. You can contact your local Overnite Express courier office, produce proof of identityalong with transaction ID and PNR number and collect your ticket.

How many passengers in a ticket can I book using the IRCTCmobile?

You can book a maximum of 6 seats at a time (adults and children included) using the IRCTCmobile.

How many I-tickets can I store on my mobile?


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The number of I-tickets that can be stored on the mobile depends on the phone’s memory.

How do I view my stored I-tickets on the IRCTCmobile?

The procedure for viewing an I-ticket on IRCTCmobile is:


Select ‘My Tickets’ icon

Select from 'last booked ticket' or 'Fetch all tickets'

You will be able to view all the ticket details like: PNR, Ticket no., passenger name, fare details, train detailsetc

What if I just want to obtain train schedules without making a reservation?

To obtain only the train schedules, simply follow this steps

Login to IRCTCmobile on your mobile phone and Select ‘Booking’ a) Enter first three characters of city orcity code in the ‘From’ and ‘To’ field b) Select ‘Next’ from the ‘Option’.

Confirm city by selecting ‘From’ and ‘To’ for the desired city and Selects ‘Next’

Select the ‘Class’ from ‘Option’

Select the ‘Date of Journey’

IRCTCmobile will fetch and display the trains a) Select the desired train and Select ‘Next’ b) Select ‘Traindetails’ from Options to view the details

Can I cancel or get the refund of the ticket booked through the IRCTCmobile?

The cancellation of the ticket can’t be done from the IRCTCmobile. For cancellation you have to follownormal procedure of cancellation over the counter. The refund money will be credited back electronically tothe same credit/cash card which has been used for booking tickets. The refund may take around 1-3 days fromthe date of cancellation

What if I lose my mobile?

If you loose your mobile:

Call the customer IRCTC care centre

Provide details for verification of identity

Request for blocking the IRCTCmobile

Perform a Change of Handset , once you avail your new phone

What if I change my mobile handset or change my SIM card of my mobile?

If you buy a new handset but use your old SIM (Old Mobile No.), follow the registration and download


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procedure as mentioned in registration and download FAQ. Please ensure that you have deleted theIRCTCmobile application in the old handset. If you change the SIM, please delete/remove your oldIRCTCmobile application form the phone and follow steps as mentioned in registration and download FAQ.

If I change my handset will my I-tickets stored on my old handset be available on my newhandset?

Yes, in case of any change in handset after following the ‘Change Device’ procedure (for details refer F.A.QAbove) all the details will be available in the IRCTCmobile on the new phone.

Can anyone else use my IRCTCmobile?

A PIN protects IRCTCmobile, which ensures that only an authorized user accesses IRCTCmobile. After 3consecutive wrong inputs of the PIN, the IRCTCmobile gets locked. Please do not share your pin with anyonefor security reasons.

Why should I synchronize IRCTCmobile?

Synchronizing will keep your IRCTCmobile updated with the latest information. To synchronize yourIRCTCmobile, press Sync in Options on the main screen of your IRCTCmobile. A message will be displayed,with summary of downloaded items.

How do I synchronize the IRCTCmobile?

The procedure for synchronizing the IRCTCmobile is:

Select the ‘Sync’ option in the main screen of your IRCTCmobile

The synchronization process will be initiated

Summary of the uploaded or downloaded items will be displayed on the phone screen

Select ‘OK’ to return to the main screen.

What if the GPRS connection breaks while booking the ticket?

If GPRS connection breaks while booking the I-ticket, IRCTCmobile will display the appropriate errormessage. Please select the ‘Retry’ option to try again.

What if the GPRS connection breaks after I have entered the card details?

If GPRS connection breaks at any point, please select the ‘Retry’ option to try again. If you exitIRCTCmobile without retrying in the following cases, the transaction will remain pending and can becompleted the next time you login to IRCTCmobile. In case any money gets deducted without the bookingprocess getting completed, the same will be refunded back.

What if my mobile goes off because of low battery while booking the ticket?

If your mobile goes off because of low battery in the following cases the transaction will remain pending andcan be completed the next time you login to the IRCTCmobile.What if I receive a call or SMS whilebooking the ticket?


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If you receive, a call or SMS while booking the ticket IRCTCmobile will work in background and will not beaffected. But if the duration of call is long the IRCTCmobile will logout automatically after sometime toensure security.

While downloading, I get a message saying "Un-trusted Application". What should I do?

Please select ‘Yes’ for this option. This option is specific to the mobile device and would not affect theapplication or mobile phone.

Does IRCTCmobile have a similar appearance on all phones?

The functionality of the IRCTCmobile remains same for all the phones. The appearance although mightchange from phone to phone depending on the visual interface of the phone.

What is IRCTCmobile Lite version?

Since heap memory size and JAR size, which are important for running Java applications on mobile phones,vary from phone to phone, C-SAM has developed a IRCTCmobile version which can run on mobile phoneswith constraints of heap memory and JAR size. This is called IRCTCmobile Lite version.

What are the features available on IRCTCmobile Lite version?

IRCTCmobile Lite version has all the features except the following restrictions:

Application icon and all other images will not be displayed

Number of passengers that can be stored depends upon the memory of the device

Fast Booking icon will not be provided

Only 1 ticket will be stored IRCTCmobile

Will IRCTC mobile work on CDMA mobile connections like TTSL, TTML, Reliance, MTNLGaruda, BSNL WLL?

No. Presently IRCTC mobile service is available only for GSM users with appropriate GPRS connection.

After entering mobile number on the IRCTC website, I did not receive the SMS?

On entering the mobile number, you shall receive a service SMS (also called as WAP Push Message). This is aspecial SMS containing a URL link.

Please check your 'Message Inbox' or 'Service Message Inbox'. This message might be received in either ofthese locations depending upon your handset model. In some cases, you may need to enable the messagesettings to allow receipt of this service message. For enabling the message setting, please do the following

Go to Messaging>Options>Settings>Service Messages>OFF. Turn this to ON to receive the WAP Push

How do I recommend this application to my friends?

On the IRCTCmobile homescreen, please select 'Refer a friend' from options. Enter your friend's mobilenumber, friend's name and your name and select send. Your friend will receive a WAP SMS. Please ensure


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that your friend has GPRS. Your friend will not be charged anything, whereas you will incur only data cost asper your GPRS plan.

Disclaimer, Terms & condition:

This FAQ has information as provided by www.indianrail.gov.in and www.irctc.co.in websites. Thisinformation is provided for the benefit of general public.


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Faq About Indian Railways Passenger Service

Documents

rac ticket

unconfirmed ticket

waitlisted ticket

reservation status

reservation rules

reservation of ticketsfaster

advance reservation

rules of reservation