FAMILY MEDICAL ASSOCIATES OF RALEIGH 3500 Bush Street, Suite 103, Raleigh, NC 27609 (919) 875-8150 F: (919) 875-9577 www.fmaraleigh.com Updated 4/9/15 To Our New Patient, Thank you for choosing Family Medical Associates of Raleigh! You are scheduled for a New Patient appointment on ________________________ at _________________ with _________________________________. As a new patient you will have the opportunity to schedule an appointment for a physical at a later date. Enclosed you will find: 1) A Welcome Letter 2) A List of Insurances Accepted 3) A List of our Providers 4) Instructions for our Patient Portal 5) Our Patient Centered Medical home Brochure 6) A Medical Records Request Form 7) Patient Responsibilities 8) A Patient Registration Form 9) Patient Acknowledgement and Consent 10) A Comprehensive Health Assessment Please complete forms on our patient portal or bring the completed forms. You will also need to bring your insurance card, photo ID, and all your medications (prescription and non-prescription) to your appointment. Please arrive 15 minutes prior to your appointment time. We have a 24-hour cancellation policy; please notify us if you cannot keep your appointment. Co pays, deductibles, and co insurances will be collected at check in. Please visit our website at www.fmaraleigh.com for more information about our practice. A map of our location is included below. We look forward to serving you! Family Medical Associates of Raleigh Stephen I. Moore III, MD Andrew J. Drabick, MD Conrad L. Flick, MD Josiah M. Carr II, MD Jennifer M. Jo, MD Heather L. Christie, MD Bradley H. Evans, MD Cheryl Y. Proctor, APRN, FNP-BC Cameron S. Hardee, APRN, ANP-BC Joan D. Britt, APRN, FNP-BC
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Thank you for choosing Family Medical Associates of Raleigh!
You are scheduled for a New Patient appointment on ________________________ at _________________ with
_________________________________. As a new patient you will have the opportunity to schedule an appointment for a
physical at a later date.
Enclosed you will find:
1) A Welcome Letter
2) A List of Insurances Accepted
3) A List of our Providers
4) Instructions for our Patient Portal
5) Our Patient Centered Medical home Brochure
6) A Medical Records Request Form
7) Patient Responsibilities
8) A Patient Registration Form
9) Patient Acknowledgement and Consent
10) A Comprehensive Health Assessment
Please complete forms on our patient portal or bring the completed forms. You will also need to bring your insurance
card, photo ID, and all your medications (prescription and non-prescription) to your appointment. Please arrive 15 minutes prior to your appointment time. We have a 24-hour cancellation policy; please notify us if you cannot keep your
appointment. Co pays, deductibles, and co insurances will be collected at check in.
Please visit our website at www.fmaraleigh.com for more information about our practice. A map of our location is included
below.
We look forward to serving you!
Family Medical Associates of Raleigh
Stephen I. Moore III, MD Andrew J. Drabick, MD Conrad L. Flick, MD
Josiah M. Carr II, MD Jennifer M. Jo, MD Heather L. Christie, MD Bradley H. Evans, MD
Cheryl Y. Proctor, APRN, FNP-BC Cameron S. Hardee, APRN, ANP-BC Joan D. Britt, APRN, FNP-BC
Welcome to Welcome to Welcome to Welcome to Family Medical AssociatesFamily Medical AssociatesFamily Medical AssociatesFamily Medical Associates of Raleigh!of Raleigh!of Raleigh!of Raleigh!
We are glad that you have chosen us as your primary care provider and patient centered medical home.
Here is some important information for you: Contact Information Our Address: 3500 Bush Street Our Phone: (919) 875-8150
Mondays – Fridays 7:00 am – 6:00 pm We are closed on some Wednesdays and Thursdays from 12:00 pm - 2 pm.
After Hours Our answering service receives calls daily from 12:00-1:30 pm and from 5:00 pm – 8:00 am, as well as on holidays. We share after-hours emergency coverage with Dr. Richard Adelman, Dr. Patsy Daniels, and Dr. Martha Peck. You may call our main number and follow the prompts. The answering service is responsible for paging the physician on call. Appointment Scheduling and No-Show Policy We will try our best to schedule your appointment at the most convenient time possible. If you need to be seen the same day, we will work you in with an available provider and, if possible, your primary provider. As a courtesy, we attempt to contact every patient to remind them of their appointment; however, it is the responsibility of the patient to arrive for their appointment on time. Cancellations must be received 24 hours in advance. Patients who do not contact us prior to their appointment will receive a no-show charge. This fee can range from $30-$50, depending on the appointment type. Patients with frequently missed appointments will be provided only with same-day appointments. Insurance and Demographic Information We must verify your insurance card and demographic information at each visit. This ensures that we process accurate billing for you and your insurance company. If you do not have your insurance card available at the time of the visit, we may ask that you reschedule your appointment until you can present your card. Please refer to our list of accepted insurances. Copays and Collections Copays, coinsurances and deductibles are due at the time of service. Payment is required for past-duebalances prior to your next visit. You may be asked to reschedule your appointment if you are unable to make payment. We accept cash, checks and credit/debit cards. There is a $30 fee for returned checks. Accounts that are unpaid after 90 days are turned over to a collections agency. An additional $30 fee is added to account balances once they are turned to collections. Policy to Treat Minors We abide by North Carolina law regarding the treatment of minors. Please ask for a copy of our policy. Prescription Refills Refills must be requested through your pharmacy. Refill and sample requests will be completed within 48 business hours. All other clinical calls will be handled by your provider or their medical assistant within 24 business hours. In order to expedite your requests, it is important that you provide complete information when leaving a message.
Laboratory Services We contract with LabCorp Laboratory for some of our lab services. You may receive a bill from us, as well as a bill from Labcorp Laboratory. If you have a question regarding your bill, please call the number listed on your bill. Please communicate with your provider if you have any questions about your lab tests. Laboratory and all other test results may take up to one week. Your provider will contact you by telephone or by mail with your results once we receive them. Clinical Research Our physicians participate in several clinical research studies, which you may be eligible to participate in. Please ask for our research coordinator if you are interested in learning more. Requests for Medical Records We will release copies of a patient’s medical records with written patient authorization. We outsource record copying to HealthPort Solutions, Inc.They charge the standard legal fee for copies. You will not be charged a fee for records requested by a physician to whom you have been referred. Referrals A referral from your provider may be made to an outside specialist. Most referral requests must be approved by your primary care provider, and may require a scheduled office visit. If your insurance does not require an authorization for your referral, you should contact the specialty office directly for an appointment. If your insurance does require approval, we will coordinate the appointment for you within 48 business hours. Completion of Forms Disability, employer, FMLA, insurance forms, or any other paperwork that requires your provider’s input, can be very time consuming for both you and your provider. Please be sure to complete all required information prior to submission to your provider. You may be asked to schedule an appointment with your provider to review the requested information or charged $50.00 for completion of forms. HIPAA The federal government requires us to share our Privacy Notice, which is posted at the front desk and throughout our practice. Please review the Privacy Notice, which explains policy on sharing patient information for treatment and billing issues. Termination from our Practice Our officevalues its patient relationships and wants to protect patients' rights. We will only terminate patient relationships with cause and after careful consideration. Reasons for termination include: repeatedly not showing for scheduled appointments; not complying with recommended medical care; being hostile or abusive to staff; or not paying bills in a timely manner.
Family Medical Associates of Raleigh
Accepted Insurance List and Related Policies
Most commonly accepted insurances, please check with our office to verify your specific insurance plan:
AETNA
BCBS
COVENTRY
CIGNA
MEDCOST
UNITED HEALTH CARE
WELLPATH
We may participate in the following plans as part of one of the above companies. Please contact our office
to discuss your specific insurance plan: AARP
APWU
Assurant health
Coresource
First Health
Foreign Service benefit Plan
Golden Rule
Great West
Mail Handlers Benefit Plan
Medicaid (minors only)
Meritain Health
Midwest Security
Administrators
Optima Health
Private Health Care systems
(PCHS)
UMR
We do not accept any discount insurance plans.
We require full payment at the time of service, including patients with HSA’s.
Attention Uninsured Patients: We offer a 25% discount when you pay your balance due at the time of service. If
you are unable to pay at the time of service, you will be billed at the full price without a discount.
Attention Existing Medicare and Medicaid Eligible Patients: We will only file Medicare or Medicaid for patients
who have been established with our practice for one (1) year. If Medicare becomes your primary insurance and you
have not been established with our practice for one year, we will be happy to refer you to a practice that accepts
Medicare. We are not contracted with any of the Medicare HMO plans except for Humana Medicare Alignment
Healthcare.
Workers Compensation: We will not file Workers Compensation claims to your employer. If you have been injured
on the job, we cannot provide services to you. Most urgent care offices will accept Workers Compensation.
Motor Vehicle Accident: If you are seen for injuries related to a Motor Vehicle accident we will file your claim to a
health insurance we are contracted with if they subrogate. We will not file your claim to your automobile insurance
carrier and will require payment at the time of service for any claims not submitted to a health insurance carrier we
are contracted with.
Filing Claims:If we are not in network with your insurance, we can courtesy file your claim, however you will be
responsible for any balance not covered by your insurance. We will file to all secondary insurance plans, as long as
insurance cards are presented at the time of service.
Proof of Insurance: Patients who are unable to provide proof of insurance or who are covered by insurance
coverage plans that we are not contracted with will be responsible for full payment at the time of service.
Uncovered Services: Occasionally, some insurance plans will not cover services that your primary provider feels are
necessary. It is important for you to understand your individual insurance coverage. You may be asked to sign a
waiver at the time of service so that we may bill you for services your insurance plan does not cover.
MEET THE PROVIDERS OFMEET THE PROVIDERS OFMEET THE PROVIDERS OFMEET THE PROVIDERS OF
FAMILY MEDICAL ASSOCIATES OF RALEIGHFAMILY MEDICAL ASSOCIATES OF RALEIGHFAMILY MEDICAL ASSOCIATES OF RALEIGHFAMILY MEDICAL ASSOCIATES OF RALEIGH
Andrew J. Drabick, MDAndrew J. Drabick, MDAndrew J. Drabick, MDAndrew J. Drabick, MD
Dr. Drabick is one of the owning physicians of Family Medical Associates of Raleigh. He is a member of the
AmericanAcademy of Family Physicians and board certified by the American Board of Family Physicians.
He is licensed to practice in North Carolina. Dr. Drabick specializes in the treatment of obesity as the
Medical Director of the Center for Medical Weight Loss in Raleigh, which you can learn about at
www.healthyraleigh.com. Dr. Drabick received his medical degree at TempleUniversity in Philadelphia, PA,
completed his residency at Memorial Hospital of Burlington in Mt. Holly, NJ, and is working to become an
accredited bariatrician. He is originally from Phoenixville, PA. Dr. Drabick joined Family Medical
Associates of Raleigh in 1998 after working for Kaiser Permanente and in private practice. Dr. Drabick
enjoys spending time with his family, playing the piano and gardening.
Conrad L. Flick, MDConrad L. Flick, MDConrad L. Flick, MDConrad L. Flick, MD
Dr. Flick is one of the owning physicians of Family Medical Associates of Raleigh. He is a member and
fellow of the AmericanAcademy of Family Physicians and board certified by the American Board of Family
Physicians. Dr. Flick is licensed to practice in North Carolina and received his undergraduate degree from
North CarolinaStateUniversity. He received his medical degree at DukeUniversity, and completed his
residency at WakeForestUniversity. Dr. Flick joined Family Medical Associates of Raleigh in 2000 after
working for RexHospital and in private practice. He specializes in women’s and adolescent health, as well as
sports medicine. Dr. Flick was the 2004 president of the North Carolina Academy of Family Physicians and
currently serves on the AmericanAcademy of Family Physician Board of Directors. Dr. Flick is very active in
several local and state medical organizations. Dr. Flick is originally from western Maryland and enjoys
spending time with his family, church, running and golf.
Josiah Carr, II, MDJosiah Carr, II, MDJosiah Carr, II, MDJosiah Carr, II, MD
Dr. Carr has been with Piedmont Medical (now merged with Family Medical Associates of Raleigh) since
July 1992. He completed his undergraduate studies at Duke University in 1984. He then attended the Medical
University of South Carolina and received his Doctorate of Medicine in 1989. After completing a 3-year
residency in Family Practice at Greenville Hospital systems in Greenville, SC in 1992, he and his wife
Melinda returned to the Triangle. They have two boys, Paul and Josiah. Dr. Carr and Melinda enjoy all things
DUKE, sports, spending time with their boys and travel.
Stephen I. Moore, MDStephen I. Moore, MDStephen I. Moore, MDStephen I. Moore, MD
Dr. Moore is the founder of Family Medical Associates of Raleigh. He is a member of the American
Academy of Family Physicians and board certified by the American Board of Family Physicians. Dr. Moore
is licensed to practice in North Carolina. He received his medical degree at the University of North Carolina
at Chapel Hill and completed his residency at PittCountyMemorialHospital in Greenville, NC. Dr. Moore
grew up in Burlington, NC and started Family Medical Associates of Raleigh as a solo physician in 1987. He
specializes in dermatological care. Dr. Moore is also an accomplished artist and his paintings are displayed
throughout the practice and at www.stephenmoorepaintings.com. He also enjoys music and playing the
guitar.
Heather L. Christie, MDHeather L. Christie, MDHeather L. Christie, MDHeather L. Christie, MD
Dr. Christie is licensed to practice as a Family Physician in North Carolina, and board certified by the
American Board of Family Physicians. She is a member of the AmericanAcademy of Family Physicians. Dr.
Christie received her medical degree from TulaneUniversity in New Orleans, LA and completed her
residency at DukeUniversity. She joined Family Medical Associates of Raleigh in 2011 and previously
worked at DukeUniversity. Dr. Christie specializes in diabetes and chronic disease management, women’s
health, pediatric medicine, and sports medicine. She enjoys spending time with her family, reading, music,
church and pilates.
Jennifer M. Jo, MDJennifer M. Jo, MDJennifer M. Jo, MDJennifer M. Jo, MD
Dr. Jo is a Family Physician licensed to practice in North Carolina. She is board certified by the American
Board of Family Physicians and is a member of the AmericanAcademy of Family Physicians. She received her
medical degree from NorthwesternUniversityMedicalSchool (now known as the Feinberg School of
Medicine) in Chicago, IL, and completed her residency at the Hinsdale Family Practice Residency Program
in Hinsdale, IL. Dr. Jo joined Family Medical Associates of Raleigh in 2010 and previously worked at
DukeUniversity. She specializes in women’s health, pediatric medicine, sports medicine and cosmetic
dermatology. Dr. Jo enjoys spending time with her family, playing golf, playing the piano, gardening and
reading.
Bradley H. Evans MDBradley H. Evans MDBradley H. Evans MDBradley H. Evans MD
Dr. Evans is a member of the American Academy of Family Physicians and board certified by the American
Board of Family Physicians. Dr. Evans is licensed to practice in North Carolina and received his
undergraduate degree from North Carolina State University. He received his medical degree at the Brody
School of Medicine at East Carolina University where he was a Brody Scholar, and completed his residency at
Wake Forest University. Dr. Evans is a new member of Family Medical Associates of Raleigh joining in the
fall of 2013 after working for Wake Med in primary and urgent care. He specializes in dermatologic
procedures such as mole and skin cancer removal, cryosurgery, chronic disease management (Diabetes, HTN,
COPD) and sports medicine including joint injections. Dr. Evans has participated in medical missions, and
plans to continue this throughout his career. He enjoys spending time with his family, church, hiking,
soccer, running, surfing, and golf.
Cameron S. Hardee, RN, ANP Cameron S. Hardee, RN, ANP Cameron S. Hardee, RN, ANP Cameron S. Hardee, RN, ANP
Mrs. Hardee is a licensed Adult Nurse Practitioner and has practiced primary care medicine since 2007. She
is a North Carolina native, originally from Charlotte, and has lived in Raleigh since 2005. Cameron
completed both her undergraduate and Master’s degrees at UNC Chapel Hill and is a member of the
AmericanAcademy of Nurse Practitioners. She joined Family Medical Associates of Raleigh and the Center
for Medical Weight Loss in 2011. She enjoys providing diabetes care, lifestyle counseling, and chronic disease
management to her patients. In her free time, Cameron enjoys running, traveling, and spending time with
her husband and three children.
Cheryl Y. Proctor, RN, FNPCheryl Y. Proctor, RN, FNPCheryl Y. Proctor, RN, FNPCheryl Y. Proctor, RN, FNP----CCCC
Ms. Proctor has practiced as a Nurse Practitioner in North Carolina since 1983 and is a native North
Carolinian. She received her Masters of Nursing degree at the University of North Carolina at Chapel Hill.
Ms. Proctor is a member of the AmericanCollege of Nurse Practitioners. She joined Family Medical
Associates of Raleigh in 2002 after working for Kaiser Permanente and in private practice. Ms. Proctor
specializes in diabetes and chronic disease management. She enjoys spending her free time as Chair of Hearts
with Haiti, Inc, a nonprofit organization that supports three homes for children in Haiti.
Joan D. Britt, RN, FNPJoan D. Britt, RN, FNPJoan D. Britt, RN, FNPJoan D. Britt, RN, FNP----CCCC
Ms. Britt joined Piedmont Medical (now merged with Family Medical Associates of Raleigh) in April 2001.
She received her Bachelor's degree in Nursing in 1995 from the State University of New York at Brockport.
She then relocated to the Triangle, and she worked in adult internal medicine at Duke for 5 years while
working on her Master's Degree in Nursing. In May of 2000 she received her MS from Duke University and
completed her Family Nurse Practitioner licensure. She is a board certified Registered Nurse and Family
Nurse Practitioner. Joan has two children, Kate and A.J. They enjoy sports and many outdoor activities.
FAMILY MEDICAL ASSOCIATES OF RALEIGH 3500 Bush Street, Raleigh, NC 27609
Other __________________________________________________________________________________________________________________
I hereby authorize disclosure of the health information for the above named patient. This authorization is valid for 12 months from the date of
signature. I understand that I may cancel this request with written notification but that it will not effect any information released prior to notification of
cancellation. I understand that the information used or disclosed may be subject to re-disclosure by the person or class of persons or facility receiving
it, and would then no longer be protected by federal regulations. I understand that the medical provider to whom this is furnished may not condition its
treatment of me on whether or not I sign the authorization.
Patient Acknowledgment and Consent Patient Name:_______________________________________ DOB:____________________ CONSENT FOR TREATMENT: I consent to treatment, examinations, procedures and diagnostic testing provided by Family Medical Associates of Raleigh, which are deemed necessary. HIPAA: I have been provided access to a copy of the Notice of Privacy Practices. I understand that my medical information may be required for payment of insurance benefits or by specialists that I have been referred to for my ongoing care. COMMUNICATION: I authorize Family Medical Associates of Raleigh to leave messages regarding my medical treatment at the numbers previously given except for: ______________. I will notify Family Medical Associates of Raleigh if I would like to share my medical treatment information with any individuals and sign a Release of Information Authorization Form. FINANCIAL RESPONSIBILITY: I understand that I am financially responsible for all services provided. I also understand that my appointment may be rescheduled if I am unable to pay my balance.
Pharmacy Benefit Manager: I consent to allow my provider to access my pharmacy benefits, which are part of my insurance plan, in order to evaluate coverage for medications prescribed for me.
Billing of Wellness Visits and Sick Visits: Visits for preventative wellness care are separately billed from diagnostic and disease management care. When scheduling a wellness visit, additional evaluation of new problems, follow ups, and chronic conditions may be billed separately and processed at a different benefit level by your insurance.
Availability of Marketing Materials of Family Health and Wellness: Family Health and Wellness Center is a corporation founded by the owners of Family Medical Associates of Raleigh. As such, I acknowledge that FHWC materials, pamphlets, and posters are available throughout the office.
How did you hear about our practice?____________________________________________