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Managers
Managers
The people responsible for supervising the
use of an organizations resources to meet
its goals
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What is Management?
The planning, organizing, leading, and
controlling of human and other resources
to achieve organizational goals effectivelyand efficiently
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What is Management?
Resources include people, skills, know-how
and experience, machinery, raw materials,
computers and IT, patents, financial capital,
and loyal customers and employees
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Organizational Performance
A measure of how efficiently and effectively
managers use available resources to
satisfy customers and achieveorganizational goals
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Managerial Tasks
Managers at all levels in all organizations
perform each of the four essential
managerial tasks of planning, organizing,
leading, and controlling
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Planning
Process of identifying and selecting
appropriate organizational goals andcourses of action
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Steps in the Planning Process
Deciding which goals the organization
will pursue
Deciding what courses of action to
adopt to attain those goals
Deciding how to allocate organizational
resources
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Planning
Complex, difficult activity
Strategy to adopt is not always
immediately clear
Done under
uncertainty
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Organizing
Task managers perform to create a
structure of working relationships that
allow organizational members to interact
and cooperate to achieve organizationalgoals
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Organizing
Involves grouping people into
departments according to the kinds of
job-specific tasks they perform
Managers lay out lines of authority and
responsibility
Decide how to coordinate organizational
resources
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Organizational Structure
A formal system of task and reportingrelationships that coordinates and
motivates members so that they worktogether to achieve organizational goals
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Leading
Articulating a clear organizational vision forits members to accomplish, and energize
and enable employees so that everyoneunderstands the part they play inachieving organizational goals
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Leading
Leadership involves using power,
personality, and influence, persuasion,
and communication skills
Outcome of leadership is highly
motivated and committed workforce
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Controlling
Task of managers is to evaluate how
well an organization has achieved its
goals and to take any corrective actions
needed to maintain or improveperformance The outcome of the control process is the ability to
measure performance accurately and regulateorganizational efficiency and effectiveness
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Decisional Roles
Roles associated with methods managers use in planning
strategy and utilizing resources. Entrepreneurdeciding which new projects or programs to
initiate and to invest resources in.
Disturbance handlermanaging an unexpected event orcrisis.
Resource allocatorassigning resources betweenfunctions and divisions, setting the budgets of lowermanagers.
Negotiatorreaching agreements between othermanagers, unions, customers, or shareholders.
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Interpersonal Roles
Roles that managers assume to provide direction and
supervision to both employees and the organization as
a whole.
Figureheadsymbolizing the organizations missionand what it is seeking to achieve.
Leadertraining, counseling, and mentoring high
employee performance.
Liaisonlinking and coordinating the activities of
people and groups both inside and outside theorganization.
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Informational Roles
Roles associated with the tasks needed to obtain and
transmit information in the process of managing the
organization.
Monitoranalyzing information from both the internaland external environment.
Disseminatortransmitting information to influence the
attitudes and behavior of employees.
Spokespersonusing information to positively
influence the way people in and out of the organizationrespond to it.
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Maintaining Ethical and Socially
Responsible Standards
Managers are under considerable
pressure to make the best use of
resources
Too much pressure may induce
managers to behave unethically, and
even illegally
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Managing a Diverse Workforce
To create a highly trained and motivated
workforce managers must establish
HRM procedures that are legal, fair and
do not discriminate againstorganizational members