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[ If you know how it works, you are not the user. I can make your products work for the user. ] www.twoangstroms.com daniel drew turner INTERACTION DESIGN AND USER RESEARCH [ ]
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Jan 23, 2015

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Dan Turner

Draft of talk for Oaklean FailCon talk.
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[If you know how it works, you are not the user.

I can make your products work for the user.]

www.twoangstroms.com

daniel drew turner INTERACTION DESIGN AND USER RESEARCH[ ]

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[ ]www.twoangstroms.com

http://society6.com/stephdillon/eager-beaver-shm_print#1=45

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[ ]www.twoangstroms.com

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[ ]Here’s

my story

www.twoangstroms.com

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daniel drew turner MISSION AND METHOD

[ ]DO

NOT DO

THIS

www.twoangstroms.com

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Summer of 2010

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]

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]

www.twoangstroms.com

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Summer of 2010

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]

www.twoangstroms.com

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Summer of 2010

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]

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]

www.twoangstroms.com

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Summer of 2010

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]

[

]

www.twoangstroms.com

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Summer of 2010

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]

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]

www.twoangstroms.com

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Summer of 2010

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]

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]

www.twoangstroms.com

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Summer of 2010

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]

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]

www.twoangstroms.com

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The Project

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]

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www.twoangstroms.com

"Revamp the web site"

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The Project

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]

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]

www.twoangstroms.com

"Revamp the web site"

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The Project

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]

[

]

www.twoangstroms.com

"Revamp the web site"

http://londoneducation.uk.com/services/hr-systems/

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The Project

[

]

[

]

www.twoangstroms.com

"Revamp the web site"

http://londoneducation.uk.com/services/hr-systems/

http://sd.keepcalm-o-matic.co.uk/i/keep-calm-we-are-a-super-hr-team.png

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The Site www.twoangstroms.com

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The Site www.twoangstroms.com

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The Site

[ ]

www.twoangstroms.com

wiiiiiiidebodyA lot of clicks down, up,

then down again

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The Revamp www.twoangstroms.com

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The Revamp www.twoangstroms.com

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The Revamp www.twoangstroms.com

[ ]before [ ]after

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The Process

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]

[

]

www.twoangstroms.com

researched user mental models

prototyped based on user data

tested prototypes with users

iterated design based on data

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The Process

[

]

[

]

www.twoangstroms.com

researched user mental models

prototyped based on user data

tested prototypes with users

iterated design based on data

So?

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The Reaction www.twoangstroms.com

] ]NOT ACTUAL BOSS OR REACTIONhttp://www.npr.org/2008/10/09/95558471/songs-for-a-drab-and-unfulfilling-existence

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The Lessons

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www.twoangstroms.com

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The Lessons

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www.twoangstroms.com

you may not know all the users

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The Lessons

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www.twoangstroms.com

you may not know all the users

ID them throughout the

product "lifecycle"

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The Lessons

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]

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]

www.twoangstroms.com

you may not know all the users

ID them throughout the

product "lifecycle"

co-opt the hell out of them

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The Lessons

[

]

[

]

www.twoangstroms.com

you may not know all the users

ID them throughout the

product "lifecycle"

co-opt the hell out of them

cross-discipline, see also "Lean UX"

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[Let’s get together.

I want to help you change the world.]

www.twoangstroms.com

daniel drew turner INTERACTION DESIGN AND USER RESEARCH[ ]

@ddt [email protected] www.twoangstroms.com