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Faculty ofManagement Sciences
MIDLANDS Graduands Degree of Bachelor of Technology in HUMAN RESOURCES MANAGEMENT
DHLAMINI Thabani Isaac HLOPHE Samkelo Sanele MAJOLA Nkosikhona Edmund MDLULI Nosihle Patiance MLAMBO Snethemba MNCWABE Mark Nhlanhla
DURBAN Graduands Degree of Doctor of Philosophy in MANAGEMENT SCIENCES Specialising in Business Administration
JUGGERNATH Swastika (Full Research)
Title of Thesis Strategies, Challenges and best practices in implementing Black Economic Empowerment in selected South African companies
Summary This study presents an exploration of the challenges, strategies, and best practices in implementing Black Economic Empowerment within selected organisations in South Africa. The focus for this study centred around the organizational implementation of BEE, whichbecame an unavoidable imperative for many South African companies that wished to maintain long term profitability. The priorities and responsibilities of management in driving BEE, as well as the challenges, strategies, and best practices in implementing it, were investigated, using both quantitative and qualitative methodologies. Findings revealed that the government and BEE consultants can support organisations with BEE implementation. Various departments must be accountable for successful BEE implementation together with the sound guidance of managers and ethical leadership for genuine transformation. The study is of significance to South African organisations, engaged in BEE implementation, government and academics who are exploring development and transformation within South African organisations.
Supervisor: Prof R Rampersad Co-Supervisor: Prof K Reddy NGIBE Musawenkosi (Full Research)
Title of Thesis A proposed integrated model for innovative business leadership for the attainment of sustainable growth in small and medium manufacturing enterprises in KwaZulu-Natal
Summary The declining contribution of manufacturing SMEs in the past few years has been associated with critical negative factors that affect the innovative leadership skills required to implement business innovation, manage a turbulent business environment, and achieve sustainable growth in the sector. The study aimed to identify the critical factors affecting innovative business leadership within manufacturing SMEs in KZN and to propose a prototype model for improving such leadership. The research findings indicate that manufacturing SMEs are severely affected by a variety of challenges and that they face significant hurdles that negatively affect their performance. The results of the study identifies education and training as major positive contributory factors affecting innovative business leadership. It further provides an extensive range of recommendations to effect remedies for the current challenges faced by the sector.
Supervisor: Dr L.M Lekhanya RAMSURAJ Trisha (Full Research)
Title of Thesis The Impact of eThekwini Municipality Policies on Informal Traders: A Case Study of the Northern Regions of eThekwini
Summary The informal economy contributes about 5.2% of the gross domestic product of South Africa. It is estimated that it employs more than 2.6 million people which represents about 10% of the total employment in the country. However, this is considered to be low if it is compared to other African countries, despite the high unemployment in the country. This study aims to assess and analyse the municipality’s policies that impact on the growth and prosperity of informal traders as well as the challenges they encounter as a result of these policies. This study evaluates the policy and implementation at municip ality level. The informal traders located in the northern parts of eThekwini forms the case study. The results from the study show that there is lack of awareness of the informal sector policies by the informal traders. Most of the informal traders are not registered and they do not see any benefits of doing so. The study showed that there was lack of involvement of the informal traders in planning as some of the stalls that were built by the municipality remain vacant due to several issues.
Supervisor: Prof M Wallis
(80)
Degree of Doctor of Philosophy in MANAGEMENT SCIENCES
Specialising in Leadership and Complexity
DARI Tonderai (Full Research)
Title of Thesis A systems approach to mobilisation of local resources for climate change adaptation in Zimbabwe.
Summary Tonderai Dari, A systems approach to mobilisation of local resources for climate change adaptation in Zimbabwe. The Zimbabwean government faces challenges in mobilising resources to tackle the socio-economic effects of climate change using the sectorial approach which breakdowns sectors and addresses their needs from such a viewpoint. However, a gap in amount required to fund adaptation and mitigation has continued to exist. This study applies a systems approach addressing underlying drivers of resource mobili sation and considers climate finance as an emergent characteristic from interaction of multiple factors. A systems approach has the potential to lead to sustainable climate finance mobilisation thereby impacting on larger economic performance for countries.
Supervisor: Dr S Bodhanya HANIFF Naseem (Full Research)
Title of Thesis Distributed leadership at a South African University of Technology: A Multi – Stakeholder Model
Summary Leadership has been an area of interest for millennia, but never more so than within a 21st century VUCA (volatile, uncerta in, complex and ambiguous) world. Globalisation, massification, rapid socio-economic changes in tandem with the demands of the Fourth Industrial Revolution are all challenges faced by higher education institutions internationally. South African higher education has not escaped these leadership challenges. This study examined the issue of university transformation by assessing multi-stakeholder participation in leadership and governance at a South African University of Technology. The findings of this study demonstrated institutional viability, albeit, in a hierarchical, bureaucratic manner. It nevertheless highlighted weaknesses of ‘soft’ or people- centred issues. This study established the appropriateness and applicability of using a systems thinking approach namely the VSM as a diagnostic tool to assess institutional shortcomings. In this way, it enabled appropriate recommendations and suggestions to improve the institutions viability to address the complexities facing 21st century higher educational institutions.
Supervisor: Dr P Daya PERUMAL Manoshni (Full Research)
Title of Thesis A System Dynamics Model of the Talent Pipeline for Strategic Responsiveness at DUT
Summary Continuing concerns about quality issues related to the higher education landscape have given impetus to the urgent need for effective human resources talent management. Guided by this, employee engagement represents important human capital whose performance plays an important predictive role in universities achieving sustained success. The primary aim of the study was to identify the cause and effect of talent variables that influence the different components of talent and strategic outcomes. Through a qualitative multi-approach design, data was collected via a combination of document analysis and semi-structured interviews. Using the Durban University of Technology as the case study, employees from the categories of senior and executive management, middle managementand the general employees offered insights into DUT’s challenges with talent management and the impact on the success of a learning organisation. The implication for human resources practice was primarily related to the acknowledgement that the SD approach has far greater application potential than has been acknowledged.
Supervisor: Dr S Bodhanya
(81)
TSURO Lewis (Full Research)
Title of Thesis Improving the efficiency and performance of the supply chain in the construction industry
Summary The construction industry exhibits a number of relationships: here we are looking at the connections between supply chain, project management and leadership. Every construction project is unique but these realities remain: supply chain, project management and leadership. Lewis unpacks them through the lens of Soft Systems Methodology (SSM) a branch of Systems Thinking. Lewis explores how to find solutions to challenges experienced in the supply chain processes on a construction site in Rosebank, Johannesburg in the Gauteng Province. The study found that there was need for pro ject managers to improve on soft skills: communication, supportiveness and trust amongst others to improve efficiency of construction projects.
Supervisor: Dr S Hardman Degree of Doctor of Philosophy in MANAGEMENT SCIENCES Specialising in Marketing
MUSASA Tinashe (Full Research)
Title of Thesis Consumer decision making styles of Generation Y cohorts: Validation of the Consumer Styles Inventory.
Summary Understanding behaviour patterns of consumers has been a major concern for marketers and academia to effectively develop marketing strategies for products/services. However, a distinction of consumer decision making styles remains unclear with shoppers only identified along lines of shopping for enjoyment or uninterested shoppers. Furthermore, generational evolution and technological innovation have altered consumer decision making styles to warrant a different approach in marketing products/services. Issues of smart shopping, entertainment and experimentation in shopping are yet to be encompassed in understanding modern consumer decision making styles. Tinashe in this study explored current decision making styles of South African millennial shoppers. Usingrecommended research methods, the study discovered nine decision making styles characteristic of South African millennials. These were value consciousness, indifferent price consciousness, confused by over-choice decision making style, high quality fashion consciousness, recreational consciousness, brand consciousness, creative-variety seeking decision making styles and habitual buying. The study provides a new perspective on young consumer decision making in a multi-racial developing country.
Supervisor: Dr P Moodley ZUNGU Nkululeko Praisegod (Full Research)
Title of Thesis An assessment of customer satisfaction of service quality at Public Technical Vocational Education and Training colleges In KwaZulu-Natal
Summary The focus of this study was to make an assessment of service quality at the selected Public Technical Vocational Education an d Training (PTVET) Colleges in KwaZulu-Natal. Various factors determining customer expectations and perceptions towards quality service provided by PTVET colleges in KwaZulu-Natal were tested using mix method approached. This was done using SPSS tests. Five service quality dimensions were evaluated include tangible, assurance, reliability, responsiveness, and empathy. The findings reveal that servicedelivered to customers is not up to customer expectations. This study suggested the model that can be used by PTVET colleges in improving their services to the customers.
Supervisor: Dr L Lekhanya
(82)
MAPHEPHE John (Full Research)
Title of Thesis The Use of Internet-Based Technologies in Elections Management Processes in South Africa towards the design of a framework: A Case Example of the Gauteng Province
Summary Over the past two decades, new technologies have played an increasingly integral role in the organization of elections around the world. A number of countries have turned to a variety of technological solutions in a bid to make elections more efficient a nd more cost-effective, and to strengthen stakeholder trust at each stage of the election cycle. The aim of this study was to develop a generic framework to guide the effectiveness of Internet-based technologies in safeguarding elections management processes in Gauteng, South Africa. To achieve this, the study adopted an artefact model to improve integrated human and technology performance, to develop a framework comprising views and opinions of elections stakeholders. Using a mixed-methods approach, with a stratified sample of 385 voters from four geo-political areas of Gauteng, the study found a significant correlation between the use of Internet-based technologies and election integrity in Gauteng. Based on the results, the study developed four predictive models to estimate the integrity of elections outcomes with technology integration in elections. These models were validated and found to be relevant to the context of South African elections. The foreseeable Internet-based technology future may well support automated, digitised elections procedures and processes in four key areas of elections processes, namely voter registration, voter identification, voting procedures and real-time results.
Supervisor: Prof R Balkaran Co-Supervisor: Dr S Thakur MARAKA Monaphathi (Full Research)
Title of Thesis HIV/AIDS and Higher Education in Lesotho – A Cultural Historical Activity Theory (CHAT) Analysis of Three Institutions’ Responses
Summary The purpose of this study was to interpretively analyse the fight against HIV/AIDS, referred to as ‘response’, in three of Lesotho’s institutions of higher education (IHEs). This study uses cultural historical activity theory (CHAT) to qualitatively interpret the response in a country with the second highest HIV prevalence globally. The findings reveal that conceptual tools - human skills and policies, do not mediate material processes such as planning, financing and reporting, resulting in a poor response. Despite the IHEs leadership awareness of need for change, an historical embeddedness in unchanging cultures and functional contradictions due to poor agency (by subjects), lack of policies (rules), finance, (tools), hamper the response. This study recommends two new agency models. One is ‘knit - working’, which aims to improve responses by identifying key, specific, -and rapidly doable ‘nitty-gritty’ inter-college activities. The second model aims to strengthen IHEs leadership agency through 3 -Cs of commitment at top management, improved resources and capacity at middle management, in order to enable operational level services to evidence the concern over AIDS.
Supervisor: Prof J Preece Co-Supervisor: Dr T Mukeredzi MLAMBO Nyemudzai (Full Research)
Title of Thesis Monitoring and Evaluation of housing service delivery: A case study of the Midlands Province, Zimbabwe
Summary This research investigated the monitoring and evaluation of housing service delivery in the Midlands Province in Zimbabwe and highlighted the challenges experienced in housing delivery, evaluated current housing policies and programs and elaborated on existing performance monitoring and evaluation systems. The study revealed that local authorities face challenges when providing housing services, namely the, lack of motivated staff, lack of housing finance, inadequate houses the low-income earners, no new partnerships, and social media influence. This systematic investigation recommends a new housing model based on the premise that each sphere of government has specific managerial responsibilities to fulfil and that the M & E system should be utilised effectively. The study also recommends that the three tiers of government should work collaboratively in order to solve housing service delivery problems.
Supervisor: Dr. I Govender
(84)
PILLAY Naleeni (Full Research)
Title of Thesis Integration of Pharmaceutical Care in rural Public Health: A case study in Ugu and Umzinyathi districts in KwaZulu -Natal
Summary South Africa’s Healthcare system being in transitional phase presented opportunity for pharmaceutical service development within the public sector, however, strong leadership with visionary advocacy and stewardship is indispensable. The National Health Insurance (NHI) mandate and the growing emphasis on primary healthcare (PHC) re-engineering, further strengthens the prominence of many healthcare professionals and processes towards equitable and quality healthcare service delivery, among them pharmaceutical services. This research sought to identify the gap in the provision of pharmaceutical care services within the rural public context. T he outcome supported a need to integrate pharmaceutical care and that a Pharmacist can add a meaningful role to the delivery of optimal patient care. The barriers identified were transport unavailability for outreach services, language deficiencies, scarce resource equ ipment and the shortage of doctors and authorized nurse prescribers. Encountered limitations of time, distance and challenging terrain conf ined the research study to two rural districts wherein selective sampling further narrowed the clinics to ideal status. Future action research of a larger sample across more rural health districts and primary healthcare clinics is recommended to validate and expand the findings of the study which commits to apprise significant role players in Sub-Saharan Africa that may wish to pursue similar practice within a rural context, in the hope of changing “Africa’s health care landscape”.
Supervisor: Prof JK Adam SITHOLE Digane (Full Research)
Title of Thesis Manufacturing industry energy related greenhouse gas emissions and Climate Change Mitigation policy: A case study of Zimbabwe’s three major cities
Summary Climate change is a complex global issue with risks ranging from natural disasters to economic and public health challenges. Greenhouse gases (GHGs) emitted from the combustion of fossil fuels during industrial activities cause climate change. In Zimbabwe, over 35% of GHGs derives from the manufacturing sector and this is projected to increase. Dingane’s study contributes to the development of public policy for reducing climate change resulting from manufacturing in Zimbabwe. The study estimated GHG emissions in Harare, Bulawayo and Kwekwe, assessed the knowledge and attitudes of key stakeholders regarding climate change, identified the barriers to climate change mitigation and predicted the impacts of alternative policy interventions. Dingane found that knowledge about climate change, its impacts and mitigation was varied, and that finance was the main barrier to implementing climate change mitigation. Renewable energy and energy efficiency through a cap- and-trade system were recommended as the main policy instruments for climate change mitigation in industry in the respective cities.
Supervisor: Dr KM Parker Co-Supervisor: Mr D Singh Degree of Master of MANAGEMENT SCIENCES Specialising in Business Administration
ADAMS Pamela Sarojani (Full Research)
Title of Dissertation Challenges of student accommodation at institutions of higher learning with particular reference to university of KwaZulu-Natal
Supervisor: Prof A S Adam BUTHELEZI Nhlanhla Kenneth (Full Research)
Title of Dissertation Factors influencing operational performance of co-operatives in South Africa: A case study of uThukela District Municipality
Supervisor: Dr RWD Zondo
(85)
GUMEDE Sibongokuhle Sam (Full Research)
Title of Dissertation The role of informal sector in poverty alleviation in Mtubatuba, KwaZulu-Natal
Supervisor: Dr N S Chili KWENDA Violet (Full Research)
Title of Dissertation Financial Literacy and Preparedness for Financial Decisions after Grdauation of Final (Fourth) year students at a National University in the Kingdom of Eswatini.
Supervisor: Dr BZ Chummun LUTHULI Sanele (Full Research)
Title of Dissertation Factors influencing the relationships between managers and team members in the KwaZulu-Natal Road traffic inspectorate: Durban Region
Supervisor: Dr A Razak MAKHATHINI Thobelani Njabulo (Full Research)
Title of Dissertation Strategies to curb youth unemployment in the township of Imbali, Pietermaritzburg
Supervisor: Dr AT Agbenyegah MAKHAYE Khulekani Jefery (Full Research)
Title of Dissertation Effects of financial transversal system changes in the production of efficient economical service delivery in the department of agriculture and environmental affairs in Kwazulu-Natal province
Supervisor: Dr A Razak MKHIZE Phindile Buyile (Full Research)
Title of Dissertation An assessment of the impact of quality standards on the business performance of Small, Medium and Micro-sized Enterprises in Kwa-Zulu Natal: Selected cases in the Durban Metropolitan Area
Supervisor: Prof N Matsiliza Co-Supervisor: Dr N Nombela MOODLEY Kresenta (Full Research)
Title of Dissertation An evaluation on the impact of new capital requirements introduced under the BASEL III regulations on banks’ lending rates and loan growth. A case study of the Ethekwini region and surrounding areas
Supervisor: Prof S Singh Co-Supervisor: Dr BE Isheloke
(86)
NAIDOO Irene (Full Research)
Title of Dissertation Recruitment process challenges within Eskom and its impact on service delivery: A case of Empangeni Zone
Supervisor: Dr P Moodley NHLABATHI Samukelisiwe Fortunate (Full Research)
Title of Dissertation Analysing business practices of informal spaza shops in terms of formal and informal training
Supervisor: Prof K Duffy Co-Supervisor: Dr O Collins
Degree of Master of MANAGEMENT SCIENCES Specialising in Hospitality and Tourism
CROCKER Ronelle Erica (Full Research)
Title of Dissertation A study of the hygiene and safety of foods sold by street food vendors operating within the Warwick triangle of Durban
Supervisor: Prof R Balkaran Co-Supervisor: Prof O Ijabadeniyi DONCABE Thembeka Golden-Portia (Full Research)
Title of Dissertation An appraisal of Corporate Social Responsibility (CSR) initiatives in the tourism industry in Durban, KwaZulu-Natal.
Supervisor: Dr G Chetty MAISTRY Pearleen (Full Research)
Title of Dissertation An exploration of culturally diverse experiences of the Disney Cultural Representative Program
Supervisor: Dr C Mbali NYEZI Nokuthula Thandeka (Full Research)
Title of Dissertation Investigating Factors That Influences Employee Turnover in the Hospitality Industry: A Case Study at Durban Marine Theme Park (Ushaka Marine World)
Supervisor: Prof S Viriri STEMELE Lukanyo (Full Research)
Title of Dissertation Career advancement of tourism and hospitality management graduates: the case of Walter Sisulu University, Eastern Cape
Supervisor: Dr R Sucheran STUMA Phelokazi (Full Research)
Title of Dissertation Evaluating Private Game Reserves’ contribution to community development: a case-study of Kwandwe Private Game Reserve
Supervisor: Dr A Giampicoll Co-Supervisor: Dr S Jugmohan
(87)
TYABASHE Yondela Noxolo (Full Research)
Title of Dissertation Food Safety in Foodservice Establishments: Knowledge, Practices and Attitudes of Food Handlers in Gauteng and Eastern Cape Provinces of South Africa
Supervisor: Dr KM Naidoo ZHU Shanshan (Full Research)
Title of Dissertation Consumer Perceptions of marketing communication of selected hotels in the greater Durban Area
Supervisor: Prof R Balkaran Degree of Master of MANAGEMENT SCIENCES Specialising in Human Resources
MSIMANGA Lindiwe Pracious (Full Research)
Title of Dissertation The Role of Succession Planning On Staff Retention In State-Owned Conservation Enterprises In KwaZulu- Natal: A Case Of Ezemvelo KZN Wildlife (EKZNW)
Supervisor: Dr BI Dlamini Degree of Master of MANAGEMENT SCIENCES Specialising in Marketing MAQALIKA Chabedi (Full Research)
Title of Dissertation Brand equity and sponsorship integration within professional soccer teams in KZN
Supervisor: Dr D Veerasamy MATLI Cleopatra Moipone (Full Research)
Title of Dissertation A comparative study on the influence of brand awareness and brand image in the selection of Universities of Technology in KwaZulu-Natal
Supervisor: Dr D Veerasamy NDARUKWA Sharon (Full Research)
Title of Dissertation The portrayal of women and its influence in television advertisements: A case of South African television
Supervisor: Dr P Moodley Degree of Master of MANAGEMENT SCIENCES Specialising in Public Administration
DOORSAMY Kristena (Full Research)
Title of Dissertation Community Engagement and Volunteerism: Preparing DUT Students as Volunteers for a Child and Youth Care Centre in Durban
Supervisor: Dr S Maistry Co-Supervisor: Prof D Lortan
(88)
LUTHULI Mthokozisi Sydney (Full Research)
Title of Dissertation Investigating the effectiveness of disbursing social security grants in South Africa: A case study of KwaZulu -Natal, Pietermaritzburg: uMgungundlovu
Supervisor: Dr DC Hlengwa MABIZELA Hlengiwe Nomzamo (Full Research)
Title of Dissertation Evaluating the provision of basic services in rural settlements: the case study of Maswazini rural area
Supervisor: Prof N Matsiliza MBAMBO Daluxolo Mandlenkosi (Full Research)
Title of Dissertation The Antecedents of Supply Chain Performance: A Case of KwaZulu Natal Province, South Africa
Supervisor: Prof P Hove-Sibanda MBHELE Mbali Victoria (Full Research)
Title of Dissertation Perceptions of Nurses about Human Resource Management Practices Affecting the Performance of Nurses at King Edward Hospital, eThekwini
Supervisor: DR R Adebayo NDLOVU Sbonelo Orsborne (Full Research)
Title of Dissertation An assessment of selected challenges facing women in management positions: a study of women managers in the KZN Provincial Treasury
Supervisor: Dr AT Agbenyegah
RAMAKATSA Relebohile Rosemary (Full Research)
Title of Dissertation Teenage pregnancy in Kwazulu-Natal high schools: an action research project
Supervisor: Dr S Kaye ROWKITH Shannal (Full Research)
Title of Dissertation Spirituality as a guiding paradigm in community engagement in a rural context in India.
Supervisor: Prof R Bhagwan ZULU Thozani Sbusiso (Full Research)
Title of Dissertation An evaluation of the principals’ Leadership role on school performance: A case study of secondary schools in Godide Circuit
Supervisor: Dr IG Govender
(89)
Degree of Master of MANAGEMENT SCIENCES Specialising in Public Relations and Communication
MABUZA Nontuthuzelo Mirriam (Full Research)
Title of Dissertation The influence of organisational culture on job satisfaction: a case study of Nkomazi Municipality- Mpumulanga
Supervisor: Dr DL Moodley VELELO Luleka (Full Research)
Title of Dissertation The Role of the Internet in the Promotion of Bed and Breakfast and Guesthouses in Mthatha.
Supervisor: Prof R Rampersad Degree of Master of Philosophy in QUALITY MANAGEMENT
GOVENDER Lydia Trisha (Full Research)
Title of Dissertation An analysis of the quality of life of people living in urban, formal, low-cost housing settlements, a case of Mount Moriah
Supervisor: Prof S Msweli NAIDOO Kesavan Kuppusami (Full Research)
Title of Dissertation An evaluation of demand variability and its impact on customer satisfaction- A case study of CHEP South Africa
Supervisor: Dr S Singh Co-Supervisor: Mr R Ramlagan NAIDOO Veloshni CUM LAUDE (Full Research)
Title of Dissertation The effect of pelletised and powdered lime on soil ph, crop yield and crop quality on Richards Bay KZN soil
Supervisor: Prof S Singh
(90)
Degree of Bachelor of Technology in BUSINESS ADMINISTRATION
BUTHELEZI Sifiso Sicelo BUTHELEZI Thandeka Roberta BUX Mohamed Jaafar CELE Mandla Tony CELE Nhlakanipho Wiseman CELE Ziphi Florence CHETTY Kasevan DASS Ronell