FACTUAL FACTUAL ALLEGATIONS ALLEGATIONS From the late 1990’s through 2005, HP knew OOI From the late 1990’s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings were (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary +/- 45%. completely inaccurate and could vary +/- 45%.
FACTUAL ALLEGATIONS. From the late 1990’s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary +/- 45%. Inaccurate Warning Messages. HP0000 ????. Inaccurate Warning Messages. - PowerPoint PPT Presentation
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FACTUAL FACTUAL ALLEGATIONSALLEGATIONS
From the late 1990’s through 2005, HP knew From the late 1990’s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings OOI (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary were completely inaccurate and could vary +/- 45%.+/- 45%.
When the printer/smart chip cannot When the printer/smart chip cannot determine whether a cartridge is empty determine whether a cartridge is empty or full, it displays a ‘Replace Cartridge’ or full, it displays a ‘Replace Cartridge’ message prompting the customer to message prompting the customer to needlessly replace it. needlessly replace it.
Warnings can be triggered when ink Warnings can be triggered when ink cartridge is more than half full . . .cartridge is more than half full . . .
Documents suggest 25% set on trigger for Documents suggest 25% set on trigger for “Acumen” chip . . . +/- 30 variance would mean “Acumen” chip . . . +/- 30 variance would mean over 50% full when warning appears.over 50% full when warning appears.