E UROPEAN T ELECOMMUNICATIONS N ETWORK O PERATORS ’ A SSOCIATION a b o u t E u r o p e a n Te l e c o m O p e r a t o r s F acts & figures 2 nd edition - May 2007
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E u r o p E a n T E l E c o m m u n i c a T i o n s n E T w o r k o p E r a T o r s ’ a s s o c i a T i o n
about European Telecom OperatorsFac t s & f i g ure s
2 nd e di t i on - M ay 2 0 07
conTEnTs
Introduction By ETNO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
§ 1 . ETNO membership – key facts and figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 5
§ 2 . The Telecoms sector in Europe: a key pillar of the EU economy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 - 9
§ 3 . Investing in the future . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Infrastructureandnetworks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-13 InvestmentinResearchandDevelopmentandlaunchofnewproducts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Content-basedofferings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 - 16 Mobileservices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Fixed-mobileconvergentservices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Multiplayofferings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Businessservices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
§ 4 . ETNO members contribute to an inclusive and safe Information Society . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
e-Inclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21-23 Securityproducts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Privacyanddataprotection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 SafeInternet:spam,spyware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 - 25 Protectionofminors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 - 27 Transactionsecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 - 28 Networksecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 - 29
§ 5 . Ranking in European and World Top companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 - 32
�
MichaelBartholomew,
ETNODirector
BuildingonthesuccessofETNO’s2006factsandfiguresbrochure,we
arepleasedtoissuethesecondedition.IwouldliketothankIDATE,the
EuropeanInstituteforTelecommunicationsandAudiovisualMedia,and
ourmembersfortheirhelp.
Youwillfindinthisbookletanoverviewoftheinvestmentcarriedoutby
ETNO members in tomorrow’s infrastructure and networks and in the
developmentofnewservices.Thisbrochurewillalsogiveyouanillustra-
tionofthemaintrendsinthelaunchofnewservices.
Figuresshowthatdespiteslowerrevenuegrowthinthepastyears,ETNO
membersremaincommittedtoinnovationforthebenefitofconsumers.
Services and networks are converging while consumer needs become
increasingly specific. ETNO members market a wide variety of new
serviceswhichallrespondtothesenewdemands.Theyallaimatenabling
consumers to stay connected and access information everywhere, at
anytime,throughanydevice.
Trends in thenewproductsconfirmthegrowing importanceofcontent
asakeydriverforthetakeupofnewservices.Broadbandallowscitizens
tounleash theircreativity.After the launchof interactivedigital televi-
sion,operatorsarenowdevelopingnewapplicationsenablingconsumers
toproducetheirownvideoandmusiccreationsandsharethemwithmil-
lionsofusers.
Consumersstartbenefitingconcretelyfromconvergencewith
the increase of multiplay packages and the fixed-mobile
convergentoffers.
As Information and CommunicationsTechnologies take an
increasinglyimportantplaceinourlives,wemustensurethat
all people are on board and that consumers are protected
fromabusesandharmfulusageofthesetechnologies.
This brochure provides a non-exhaustive overview of the
initiativesandserviceslaunchedbyETNOmemberstobridgethedigital
divideandenhancesecurity.
Wehope that the examples contained in this brochurewill nourish the
debateandshowourcommitmenttothegoalofbuildingasustainable,
inclusiveandsafeInformationSociety.
MichaelBartholomew,ETNODirector
�
ETNOmembers’totalrevenuefromEuropeanoperationsamountedtoatotalof€259.1billionin2005.
Key fac t s & f i g ure s
§ 1. ETNO mEmbErship ETNOrepresents41operatorsin34countries1,beyondthecurrentboundariesoftheEuropeanUnion.
Sixtyonepercentoftheturnoveroriginatesfromfixedlineoperations,and39%frommobileservices.
�
RepartitionofETNOmembers’turnover(Billion€)
2005EuropeanTurnover(bn€)
EU-15 10 NMS* EU-25 ETNO perimeter outside EU-25
2005EuropeanTurnover(bn€) 222.2 11.0 233.1 259.1 26.0
o/wfixed 137.5 6.8 144.3 157.3 13.0
o/wmobile 84.7 4.1 88.8 101.8 13.0
Source:IDATE
EmployeesETNOmembercompaniescollectivelyemploy998000peoplethroughoutEurope3.
Totaltelecomoperators’employmentinEU-25
2000 2001 2002 2003 2004 2005
employees(000s) 1082 1094 1056 1045 1022 1015
Source:IDATE
1/ Belgacom,BHTelecom(BosniaandHerzegovina),BT(BritishTelecom),BTC(BulgarianTelecommunicationsCompany),TelefónicaO2CzechRepublic,CroatianTelecom,CyprusTelecommunicationsAuthority(CYTA),DeutscheTelekom,Entreprisedes
PostesetTélécommunicationsLuxembourg,Eircom,ElisaCommunicationsCorporation(Finland),Elion(Estonia),FinnetGroup(Finland),FranceTelecom,Invitel(Hungary),KoninklijkeKPN,Lattelecom(Latvia),Makedonskitelekomunikacii(F.Y.R
ofMacedonia),Maltacom,MagyarTelekom(Hungary),NetiaHoldings(Poland),ONO(Spain),OTE(Greece),PortugalTelecom,Romtelecom,Síminn(IcelandTelecomLtd.),SlovakTelecom,SocietateaNationaladeRadiocomunicatii(SNR-Romania),
Swisscom,TDC,TDF(France),TelecomItalia,Telefónica,TelekomAustria,TelekomSlovenije,TelekomunikacjaPolska,Telenor(Norway),TeliaSonera(Sweden-Finland),TEO(Lithuania),TürkTelekomünikasyon(Turkey),VIPNet(Croatia).
2/ IncludingbroadbandandInternet.3/ETNOperimeter
of/whichfixed2 of/whichmobile
137.5bn€84.7bn€
EU-15 = 222 .2 bn €
6.8bn€4.1bn€
10 NMS = 11 bn €
95%
5%
144.3bn€88.8bn€
EU-25 = 233 .1 bn €
13bn€13bn€
Outside EU = 26 bn €
1000
1100
200520042003200220012000
*NMS:NewMemberStates
�
A key pillar of the EU economyThe telecoms sector accounts for about 40% of the total revenue of the ICT sector 1. Revenue streams continue to shift from traditional fixed voice services to mobile voice and broadband.
§ 2. The Telecom secTor in europe
�
Source:IDATE
Fixedtelephony Mobileservices Data&Internet
TotaltelecomservicesrevenuesinEuropeTelecomservicerevenuesinEurope(incl.Turkey,excl.Russia)|billion€
0
50
100
150
200
250
300
200520042003200220012000
209 .5231 .5
247 .6 263 .7280 .0
292 .4
AccesstotelecomservicesinEuropeTelecomaccessinEurope(incl.Turkey,excl.Russia)|million
Source:IDATE
2001 2002 2003 2004 2005
Fixedaccesslines 265.9 265.9 265.4 263.2 260 .0
Mobilesubscribers 349.9 392.1 436.5 494.4 563 .1
internetsubscribers 74.1 82.3 93.6 101.2 110 .7
o/wbroadbandsubscribers 6.8 13.9 24.5 41.4 64 .3
1/DatarefertoalltelecommunicationsservicesprovidersestablishedinEurope.
2/TheindicatorgivesthepriceinEuroofa10minutecallat11amonaweekday(includingVAT)foranationalcall(200km).
ThepricesrefertoAugusteachyear.Normaltarifswithoutspecialratesareused.
EU-25telcos'productivityrevenuesperemployee(000EUR/year)
Productivity(%)
150
200
250
300
200520042003200220012000
177
198
221
Source:IDATE
237
253
EU(15countries)-(Europer10mincall)
Priceoftelecommunications-nationalcalls2
0,0 0,5 1,0 1,5 2,0 2,5
1997
1998
1999
2000
2001
2002
2003
2004
2005
2.36
2.14
1.67
1.33
1.14
1.03
1.01
0.87
0.69
Sou
rce:
Eur
osta
t(I
nfor
mat
ion
soci
ety
stat
isti
cs)
258
�
TelecomOperatorsinEuropepersegmentNumberofoperatorsandserviceprovidersintelecommunications(NACEGroup64.2),2004(units)(1)
Fixednetworkoperatorsoffering
localnationaltelecommunications
(2)
Fixednetworkoperatorsoffering
longdistancenationaltelecommunications
(3)
Operatorsofferinginternational
telecommunications(2)
Cellularmobile
operators(4)
Internetservice
providers(5)
BE 48 48 48 3 92
CZ 36 35 35 3 2934
DK 44 44 46 24 49
DE 72 100 100 4 900
EE 29 29 17 5 135
EL 16 14 17 4 170
ES 69 69 69 4 672
FR 21 27 27 10 34
IE 25 25 25 3 20
IT : : : 4 :
CY 7 7 20 2 15
LV 8 8 15 3 129
LT 9 9 21 8 98
LU 17 10 17 3 32
HU 42 54 56 3 100
MT 1 1 10 2 15
NL 29 33 32 5 :
AT 38 38 36 8 270
PL 89 89 89 3 108
PT 13 13 13 3 30
SI 1 1 12 4 61
SK 81 39 39 2 211
FI 44 10 10 15 120
SE 50 50 50 28 150
UK : : : : :
(1)Thedataforthenumber
offixednetworkoperators
offeringlocaland
longdistancenational
telecommunications
coverfacilitiesbasedor
resale;forinternational
telecommunicationsandthe
numberofcellularmobile
operators,datacoverdigital
oranalogous,facilitiesbased
orresale;dataforInternet
serviceproviderscoveraccess
andbackboneservices.
(2)LatviaandAustria,2003.
(3)Greece,Latvia
andAustria,2003.
(4)Italy,2003.
(5)Spain,2003.
Source:Eurostat(Informationsocietystatistics)�
Growth(comparedwithGDPgrowth)GrowthoftelecomservicesinWesternEurope Source:IDATE
telecomservices GDP WesternEurope=EU15+Norway,Switzerland
0369
1215
20052004200320022001
13 .2%
4 .3%5 .6%7 .5%
3 .6% 4 .4%1 .3%
3 .7% 3 .1% 3 .5%
PercentofGDPTelecomservicesasapercentofGDPinWesternEurope
2006
1 .8%2 .2%
2 .7%
Computerhardware Telecommunicationsequipment
Carrierservices Software ITServices
2 .8%
1 .4%
-1 .0%
1 .0%1 .4%
2 .3%
6 .5%6 .5%6 .3%
5 .4%5 .5%5 .3%
2007 2008
Source:IDATE
0,00,51,01,52,02,5
200520042003200220012000
2 .1%2 .4%2 .3% 2 .3% 2 .4%
WesternEurope=EU15+Norway,Switzerland
2 .4%
GrowthoftheTelecomsectorcomparedtoothersegmentsoftheICTindustryEU*ICTmarketgrowthbysegment,2006-2008,in%
Source:EITO2007inco-operationwithIDC
*excl.CyprusandMalta
�
§ 3. Inve s t i ng i n the f ut ure
In2005,totalinvestmentinthetelecomssectorinthecountriescovered
byETNOmembershipamounted to49.4billion€.This representedan
increaseof4.4%bycomparisonto2004.Outof this investment,24.5
billion€weredevoted tofixedoperationsand24.9billion€ tomobile
operations.
ThefivemainEuropeanmarkets(Germany,UK,France,ItalyandSpain)
accountfor62%ofthistotalinvestmentbutexpendituregrowthislower
thantheaverage(+1.5%).Investmentshavemainlyincreasedinthefixed
network(+13.7%comparedto10%intheaverage).Investmentinthe
mobilesectorhasgonedownby9.8%inthesefivemainmarketsagainst
areductionofonly0.6%onaverage.
ETNO members account for more than 70% of this total investment
effort.Theyaccountfor85%ofinvestmentinthefixedsectorand56%of
mobileinvestment.ETNOmembershaveinvestedmorethantheaverage
(+6.5%).
InvestmentbyETNOmembers representedonaverage13.5%of their
turnover. The share of revenue devoted to investment has increased
comparedto2004(13.2%).ETNOmembersstillinvestmoreintermsof
revenueshareinthemobileservices(13.8%)thaninthefixed(13.3%).
Bigdifferencescanbeobservedbetweencountries.Generally,operatorsin
newmemberstatestendtodevoteabiggershareofrevenuetoinvestment
than theircounterparts in the "oldmember" states, inparticular in the
mobilesector.
Estimations for 2006In2006,ETNOmembercompanies’totalCAPEXinvestmentisestimatedto37billion€,representing an increase of six per cent compared to2005.ETNO’s41 operators in34Europeancountriesaccountedin2006formorethan70%oftotalinvestmentinthesectorworth51.9billion.
infrasTrucTurE and nETworks
Throughtheirinvestmentintomorrow’sinfrastructureandservices,ETNOmembersaredirectlycontributing
tobuildingEurope’sInformationSociety.
11
Partofturnoverdevotedtoinvestment
2005 EU-15 EU-25 ETNO perimeter 10 NMS outside EU-25
CAPEX/turnover 13.3% 13.4% 13.5% 15.7% 14.1%
fixed 13.4% 13.4% 13.3% 13.6% 11.8%
mobile 13.2% 13.5% 13.8% 19.1% 16.3%
2004 EU-15 EU-25 ETNO perimeter 10 NMS outside EU-25
CAPEX/turnover 13.0% 13.0% 13.2% 13.5% 15.2%
fixed 8.5% 8.7% 9.0% 13.9% 13.1%
mobile 21.1% 20.7% 21.3% 13.0% 28.1%Source:IDATE
ETNOmembers’investmentCAPEX(bn€)
EU-15 EU-25 ETNO perimeter 10 NMS Outside EU-25
2004European 28.126 29.532 32.792 1.406 3.260
2005 European 29 .6 31 .3 34 .9 1 .7 3 .7
Source:IDATE
RepartitionofETNOmembers’investment
2005 European CAPEX (bn €)
EU-15 EU-25 ETNO perimeter 10 NMS Outside EU-25
o/wfixed 18.4 19.3 20.9 0.9 1.5
o/wmobile 11.2 12.0 14.1 0.8 2.1
Source:IDATE
1�
Telcos’CAPEXin2005(ETNOperimeter)(bn€)
ETNOmemberoperators=34.9
Otheroperators=14.5
Source:IDATE
Telcos’CAPEXin2005(5mainEuropeanmarkets)(bn€)
ETNOmemberoperators=18.5
Otheroperators=11.6
Source:IDATE
0 5 10 15 20 25
20.9
14.1
10.9
3.6
0 3 6 9 12 15
5.4
2.8
13.1
8.7
0
15000
30000
45000
60000
75000
90000
105000
120000
200520042003200220012000
101.200
65.10052.500
45.800
49.400
47.500
Evolutionofinvestments(entiresector)Telcos’consolidatedCAPEXinEurope(incl.Turkey,excl.Russia)(bn€)
of/whichfixed of/whichmobile
of/whichfixed of/whichmobile
Sou
rce:
ID
AT
E
1�
Broadbandservices
DBTTotalBroadband(Homeofferbasedonwirelessrouter)offerswire-
lessInternetaccessinsideandoutsidethehome,bringingtogetherall
communicationsneeds inonedevice.TheBTHomeHubconnectsup
to10wirelessdevicesatthesametime,includingcallsoverbroadband
(BTBroadbandTalk)andvideoondemandservices,BTVision.
DEircomBroadbandoffersupto6Mbdownstreamandupto512Kbps
upstreamonADSLtechnology.Broadbandisbundledwithvoicepack-
agesandincludesantivirus,antispamandparentalcontrolcapability.
Residentialcustomersalsohavefreeaccesstolivesportscontent.
DFrance Telecom launched aVery High Speed pilot program («Fiber
ToTheHome»)forcustomersinHauts-de-SeineandParis.FTTHwill
offerhigherspeedandcapacityforsimultaneoususeofexistingandnew
services,suchas:high-definitionTV,interactiveTVprograms,telepho-
nyoverIPandvideoconferencing,instantaneousdownloadsandvideo
viewingonPCsor televisions, high-qualitymusic, videoblogs, secure
datastorage,andgames.
DIn2006,KPNconnectedthefirstcustomerstoitsnewAllIPnetwork,
providing themwithextrabandwidthand, in somecases,fiber to the
home.Thecompanyalsoofferstwoservicesforwholesalecustomers.
KPNalsolaunchedvideotelephonyathome.
DLattelecom launchedanumberofnewofferingsboth for individuals
andbusinesscustomers,includinghomeandprofessionalInternet,wire-
lessInternetandIPTelevision.Atripleplayoffer(fixedvoice,Internet
andtelevision)isontheway.
DMagyar Telekom launched new high speed broadband (12M, 18M)
wholesaleoffersADSL2+aswellas“doubleplay”packagesforresi-
dentialcustomerscombiningaflatrateADSLInternetandaphoneline.
invEsTmEnT in rEsEarch and dEvElopmEnT and launch of nEw producTs
Innovationinthetelecomssectorsunfoldsataverydynamicpacefollowingthemaintrendsintheevolutionofsociety.
Convergenceandconsumerdemandforseamlessaccesstobroadbandservicescontinuedtodriveproductandserviceinnovation
in2006.Therolloutoffixed-mobileconvergentservicesisalsoamajortrend,leadingthewaytoquadrupleplayofferings.
BeyondIPtelevision,accesstocontentandapplicationsforsharinguser-generatedcontentremainsamajordevelopment.
1�
DInordertoboostbroadbandpenetrationinthecountry,Makedonski Telekomunikacii(MakTel)launchedabroadbandofferforbeginners,
MaxADSLHitandaresidentialbroadbandoffercombinedwithaPC
atattractiveprice.MakTelalsooffershighspeedInternetaccessover
fiberinfrastructureforbusinessescustomersandalternativeoperators,
withspeedsupto1Gbit/s.
DONO completed the launch of its Broadband Service.The company
offersa4Mbbroadbandconnectionforresidentialcustomersnation-
wide.
DPortugal TelecomlaunchedseveralnewservicessuchasSAPOADSL
free,a4MbpsbroadbandconnectionforfixedlineandcableTVservices’
customers,a8Mbpsbroadbandconnection(ADSL2+)anda1,8Mbps
connectionformobileusers.ForthebusinesssegmentPTlauncheda
24Mbpsofferand,forclientswithbasicandsporadicneeds,PThasa
newofferwith256Kbps.PTWiFihasprovidedwirelessinternetforthe
DigitalProjectofÉvoracity.
DRomtelecom has launched ADSL BizPack, a broadband Internet
accessoverADSLtechnology,withaspeedof4096Kbpsdownload/
384Kbpsupload,whichincludeswebtelephonyoffersandawebhost-
ingsolution.
DTelekomunikacja Polskaoffersa“Packagefornewcompanies”,con-
sistingofabundlingISDNand/orDSLaccesses,thatcanalsobecom-
binedwithtelephonyorInternet-telephony.
DTelefónica’sADSLTopserviceofferscustomersupto10Mbpsusing
ADSL2+withaflat-ratetarifffornationalcallswithinSpain.
DIn April 2007, Telekom Slovenije initiated a mass construction of
FTTHaccessopticalnetworks,foratotalinvestmentofmorethan60
millioneuros.Atthesametime,ADSLandADSL2+offerwasupgraded
byVDSL2andEMXtechnologytoincreasetransferspeeds.
Content-basedofferings
DBTPodshowenablescreativeindividuals,mediapro-
duction companies and record labels to legitimally
sharetheircontent–bothvideoandaudio–withan
audienceofmillionsintheUKandaroundtheworld.
BTHubbubisaforumbringingtogetherBTBroad-
bandTalkusers.BTVisionoffersachoiceofmore
than 40 Freeview channels and video-on-demand
programmes. BT also launched BT movio, a new
wholesalemobilebroadcastentertainmentservice.
DEircom eLiving service provides broadband users
withsecureonlinestorage.Userscansecurelystore
and retrieve music, photos, videos and documents.
TheycancreateandshareVideoandPhotoAlbums
and share personal files securely. Eircom Speech
SolutionsisanenhancedvoicerecognitioneVRsys-
temwhichisafullyautomatedcallhandlingsystem
baseduponadvancedspeechrecognitiontechnology.
DFrance Telecom / Orange’s new content based
services have included the“24/24 jeunesse”Video
onDemandofferprovidingchildrenwithunlimitedandsafeaccessto
animatedfilms.FranceTelecomOrangelaunchedhigh-definitionTVon
mobileaswellasFT/Orange24/24video,availableeitherfromaTVset,
acomputeroramobilephone.
DKPNDigitenne servicedelivers23popularTVstationsand17 radio
stations.Digitenneisawirelessserviceandiseasytoinstall.In2006,
theservicewascompletedbyMine,offeringalargerchoiceof60TV
channelsand70radiostationsandalsoenablessubscriberstorecord
upto100hoursofTV;topauseandrewindliveprograms;andtoselect
andwatchfilmsondemand;andtowatch‘missedepisodes’.Thesystem
alsogivesaccesstoDutchpremierleaguefootballchannels.
1�
DMagyar TelekomT-HomeTVoffersIPTVservicesviaADSLforresi-
dentialcustomers,includingfeaturessuchaselectronicteletext,digital
videorental,childrenlockfunction/mode,recordingandtime-shifting.
T-Online Hungary also launchedVidea - a free video sharing portal
throughwhichuserscanuploadandshareself-madevideosviathenew
web2.0application.T-OnlinePGCyberCaféisalargePCandconsole
gamersclubcreatedbyT-OnlineHungaryandCzechProGamerswhere
players can compete in year round championships in different cyber-
games.
DSpain’sOnolauncheditsVideoonDemandservicecalledOjoTV,com-
biningpay-per-viewandsubscription-basedaswellasfreeservices.The
companyalsolaunchedamicropaymentsystemwherebyviewersneed
tobuyonly thecontent theywant toview.Thecompany isofferinga
‘mini-basic’packagewherecustomerswhosignupforaphoneorbroad-
bandservice(orboth)receivefreeTVchannelsandaccesstoVODfor
aflatmonthlycharge.
DPortugal TelecomofferscontentsthroughitsmobileserviceTMNfrom
SAPOPortal(instantmessaging,videos,blogs,e-mailandsms)andTV
Cabo(Euronews,CNNandcartoonNetwork)throughthemobileserv-
iceofTMN.AnewsetofservicesandcontentswerelaunchedinSAPO
Portal,suchasSAPOVideos,Free1GBe-mailandSAPOLocal.
DTelefónicahasdevelopeditsImagenioInternet-TVofferforpayper
viewcustomersaswellasaninteractiveradioserviceonmobilephone.
Withmorethan60TVchannelsandagrowingcatalogueofpremium
footballandmovies,theservicehadbytheendoftheyear2006al-
most300.000customers.
DTelekom Slovenije`ssubsidiaryMobitelandit`scompanyPlanet9has
launchedvideoportal,enablinguserstocreatetheirownvideoblogand
directviewingofvideocamerasrecordingthroughoutSlovenia.Theus-
ersmaycreateandpublishtheirownvideodiarythroughavideocall.
Telekom Slovenije upgraded its IPTV service operational since 2003
intoHDTVandaddedvideoondemand(VoD)andaprivatevideoserver.
DT-Mobile launchedaDVB-HpilotmobileTVproject infourGerman
citiestocoincidewiththeFIFAWorldCup.T-Mobilerolledoutthe«TV
inYour Pocket» service, providing interactive digital mobileTV and
servicessuchasmobiletelevotinganddownloadingringtones.Theserv-
iceisbasedonDVB-HtechnologyandusestheSIMcardasaPay-TV
subscriptioncard.
1�
DKPN providesawide rangeofmobile inter-
netservicesincludingBlackBerryandmobile
e-mailofMicrosoftWindows.KPN’sHSDPA
(HighSpeedDownlinksPacketAccess)mo-
bilebroadbandnetwork reachesabout90%
oftheDutchpopulation.KPNalsolaunched
thePlukservice,enablingmobileuserstofind
outmoreaboutaproductorservicebytexting
theplukcodeincludedin,forexample,anews-
paperortelevisionadvertisement.
DOrangeoffersunlimitedTV-on-mobilepackages,withtheTV,TotaleTV
andSportoptions.Orangealsodeveloped itsMusicCastofferwhich
providesacustomisableradioserviceoveramobiledevice.
DT-MobileincludedMicrosoftPushEmailonallitsMicrosoftWindows
5.0 handset devices, including the MDA Pro, MDAVario and MDA
Compact,providingbusinesseswithawiderrangeofhandsetdevicesto
pickupemailonthemoveandgreaterflexibilityformobileworking.
DTelefónica Movistar, inSpain,offersarangeof twentyTVchannels
on mobile.The offer is bundled into six different packages: music,
entertainment,children,news&sports,adultcontent,andimmigrants.
Theserviceaimstoreachuptothirty-fivedifferentTVchannelsinthe
nearfuture.
DTelekom Slovenije`ssubsidiaryMobitellaunchedanewm:communi-
catorservice,whichbringsvideotelephonyalsotopersonalcomputers.
UserscanmakeavideocallwiththeusersofUMTSmobilehandsets
supportingthevideotelephonyandotherusersofpersonalcomputers
usingthem:communicator.
Fixed-mobileconvergentservices
DDeutsche TelekomhaslauncheditsT-Mobile@home,ahomezonefixed-
mobileproduct.
DFrance Telecom / Orangehaslaunchedunik,afixed-mobileconvergent
offerforbusinesses,bringingtogetherfixedandmobileservicesintoa
singlehandset.Athome,unikconnectsautomatically to the livebox’s
WiFinetwork,outside,thecallautomaticallyswitchesovertoOrange’s
mobilenetwork.MyremotePCserviceisaPC-mobileconvergentop-
tionenablinguserstoinstantlyaccesstheirPCs’contentfromamobile
phone.FT/Orange’sPC-mobilesynchronisationisasoftwaresolution
fordirectandwirelesssynchronisationofemails,contactsandagenda
betweenamobileandaPC.
DPortugal Telecomlaunchedanewconvergentproductandservice–hom-
ezoningnamedCasaT.
DTelefónica/O2’sGenionserviceisbuiltaroundaloca-
tion-based «Homezone» concept that allows mobile
customerstopayfixednetworkratesforcallsinitiated
fromtheir«home»area.Genionalsoallowsthecon-
sumertosurftheInternetandtalkathomewithout
theneedforafixedline,usingtheUMTSnetwork.
DTelekom Slovenije will start building a WiMax
networkexpectedwithinthreeyearstoreach98.4%
signalcoverageofoverallpopulationand55.5%of
ruralpopulation.
DTelekomunikacja Polskalaunchedanewservicefor
customerstosendandreceiveSMSonfixedlineand
aFixedMobileConvergentVoiceMail.
DTeliaSoneralaunchedafixedmobileconvergentserv-
ice:MobileDataConnect.
1�
Multiplayofferings
DFrance Telecomoffersanext-generationmultiplayoffering,including
broadbandInternetwiththeADSLline,TVathomeandonthemobile,
andunlimitedmobilecalls.
DTelefónica recently launched its new triple-play offer “Imagenio
Familiar+ADSL+Llamadas”,allowingcustomerstoenjoyupto3MB
broadband, premium IPTV and flat rates for all calls within Spain.
Additionally, this offer can also be combined withTelefónica mobile
services.
DTelekomunikacja Polskalaunchedvariousmultiplayofferingsinclud-
ingVoIPandLivebox,DigitalTVoverADSL–“videostradatp”also
withaccesstoVideoonDemandservices,Tripleplayoffer–“multipa-
kiettp”,includingVoIP,broadbandanddigitalTV.
Businessservices
DEircomEmailMarketerisacompletemailmanagingsoftwareapplica-
tionthatenablesabusinesstoplan,sendandtrackanemailmarket-
ingcampaignfrominitialconceptiontofinalexecution.EircomBusi-
nessIPVoiceisaVoIPtrunkingserviceforcorporateandenterprise
multi-sitenetworkcustomers.EircomIPvideoconferencingoperatesover
Eircom’sbusinessIP+networkandoffersanend-to-endvideoconfer-
enceservice.
DFrance Telecom'sBusinessTogetherserviceisaninteractivesolution
designedforworkersbothat theofficeandonthemove,givingthem
accesstoallcompanymultimediatoolsthroughasingleuserinterface.
BusinessEverywhereprovidesanevolvingrangeofmobilitysolutions
with a portfolio of multi-access network enabling broadband service
continuity.OrangeBusinessServicesalsodevelopedaplatformofcon-
vergentservicesforenterprises:BusinessLivebox.
DKPNintroducedBack-upOnlineforbusinesscustomers,ensuringthat
criticalcompanyinformationdoesnotgetdeleted,removedorlost.Files
anddataarebackeduponserversinKPN’sCyberCenter
DMagyar TelekomlaunchedanIntelligentcallforwardingservicefroma
fixedlinetoamobilenumberspecifiedbythecalledparty.Theoperator
alsolaunchedaTele-invoiceanddevelopedane-Learningsolutionfor
employeesorprivate individuals, tobeusedboth throughInternetor
privatenetworks(LAN,Intranet,etc.).
DMaktel’sbasicVPNisanend-to-endsolution forsmallandmedium
enterprisesprovidedoverADSLtechnology,enablingcustomertocon-
nectuptofivedistantlocations.MaktelalsolaunchedBusinessVoice
servicesin2006,enablebusinessuserstouseIPtelephonyforintranet
andinternationalcalls.
1�
DTogether with Philips, Portugal Telecom, provided Coimbra Hospi-
talCentrewithaCentralArchivePlatform, central storageofmedi-
cal images,distributionandradiological information system.PTalso
developedaSafetyandEmergencyNetworkIntegratedSystemforthe
nationalsecurityforces.
DRomtelecomlaunchedMyOffice,aspecialoffertelephonyandbroad-
bandofferforsmallandmediumenterprises.
DTDCinDenmarkofferswebhostedVoiceoverInternetservicesforsmall
businesses.
DTelefónica/O2 in the Czech Republic offersVoIP services for large
customers. In Spain,Telefónica launched a special offer for SMEs,
called Integral Workplaces, with voice functionalities, management
servicesandequipment.
DTelekom Slovenije’sMobitellaunchedafunctionalsolutionforbusi-
nessusers,basedonBlackBerryservice.Throughitssubsidiarycom-
panyAventa.si,TelekomSlovenijeintroducedthefirstsetofcomprehen-
siveservicesintheareaofICTservicesoutsourcing.
DTelekomunikacja Polska launched a VoIP business trunking offer
for business customers based onVoIP technology.The offer includes
network telephony services (on-net IP interconnection forcustomer’s
sites,off-netPSTNgateway,privatenumberingandbackupservices),
administrationtoolsanddeploymentservices.
1�
§ 4. ETNO members’ contribution
Toward s an i nc lu s i ve & s a fe i n for m at i on s o c i et yBuildinganInformationSocietythatisinclusive,provideshighqualitypublicservicesandpromotesqualityof
lifeisoneofthekeyprioritiesoftheEuropeanCommissioni2010initiative.
ETNOmembercompaniescontributedirectlytothisgoalbyexperimentinganddevelopingsolutionsand
projectsaimingatbridgingthedigitaldivide.Trustandconfidenceisessentialforcitizenstoembracenew
technologies.ETNOmemberspayparticularattentiontotheprivacyandsecurityoftheirusers.
E-inclusion
DInBelgium,Belgacom launchedanewonlineeducationaltoolcalled
Explorianforchildrenfrom10to14yearsoldandKidCity,forchildren
from6to12yearsold.TheBelgacomI-Line,jointlycarriedoutwiththe
authorities,providespermanentInternetconnectionstoschools,librar-
iesandhospitalsforaflatfee.Initiativestobridgedigitaldivideand
stimulateuptakeofICTalsoincludedtheInternetforAllproject,under
theauspicesoftheauthorities,aimingatofferingtheBelgianpopula-
tionacompleteInternetsolutionatlowprice.Belgacomalsosupports
“PiazzadellArte”,anInternet-equippedbustoprovidecitizenswith
basicICTtrainingindeprivedareas.
DAspartofitsBetterWorldCampaign,BThasdevelopedprogrammesto
improvecommunicationsskillsofstudentsfromprimaryandsecondary
schools.BTisalsoapartnerintheEverybodyOnlinetocreateanet-
workofcommunity-basedpublicinternetaccesspointsindisadvantaged
areasandprovidelocalpeoplewithbasicinternetandcomputerskills.
DDeutsche TelekomhaslaunchedtheT@Schoolinitiativethatgivesfree
infrastructure to schools while the Schools Online initiative concen-
tratesonprovidingcontent.ThecompanyhasalsocreatedaDeutsche
TelekomFoundationwhichdevelopseducationprogrammesandaimsat
strengtheningeducationsystems.
DElioninEstonia,inclosecooperationwiththelargestmobileoperator
EMT,supports the trainingof thenextgenerationof telecommunica-
tionsandITspecialists,incooperationwiththeacademicinstitutions.
DFrance Telecomsupportsvariousinitiativestoenhancedigitalliteracy
andpromoteabetteruseofnewtechnologiesineducation.
DThrough the Latvia@World project, Lattelecom is pro-
vidingInternetandPCtrainingtovariousgroupsofthe
society.
DKPN launcheditsSchoolOnlineservice.Allschools, in-
cludingprimaryschoolsinTheNetherlandswillbeeligible
for free broadband internet access for three years, free
websitehostingandupto125e-mailaccounts.Inaddi-
tion,KPNoffersschoolsfree‘educational’content.KPN-
ownedGemnetoffersarangeofICTservicestomunici-
palities, waterboards and provinces inThe Netherlands.
KPNlaunchedZorgConnect,anewclosedandsecurenet-
workthatmakesitpossiblefor18,000registeredandau-
thorizedhealthcareprovidersinTheNetherlands–which
rangesfromgeneralpractitionerstohospitals,andfrom
nursinghomestopharmacies–toexchangeinformation
onpatientsthroughaNationalCoordinationUnit.
DMagyar Telekom launched Magentanár (Magenta Teacher), a per-
sonalizedtrainingofferforbeginnerPCandinternetusers.Usersare
trainedbyprofessionalsintheirhome.T-Nagyi(T-Granny)isafreePC
andinternetusertraininginBudapestandmajorcitiesforpeopleover
55.MagyarTelekomsponsoredthelaunchofguidebooksonhowtouse
Internet.MagyarTelekomdeveloppedalsoae-healthserviceallowing
patients recovering from surgery or having receivedmore than three
daysofhospitaltreatmenttoconsultviavideocall,withprofessional
doctorsandmedicalstafffromtheirhome.
DMakteldonatedfreeADSLbroadbandinternetaccesstotheMacedo-
nianschools,aspartoftheSchoolson-lineprojectandalsoprovideda
oneyearADSLdonationtoMacedonianmunicipalities.
�1
DONOcontributestothe integrationofthedisabledpeoplebyoffering
computereducationandbroadbandinternetaccesstoemploymentcent-
eroftheFundaciónJuanXXIII.
DPortugal Telecom manages several digital inclu-
sionprogrammesaimedatyoung,elderly,andpeople
with special needs or lower income. The company
launched severalprojectsdirectedat its employees
suchascomputereducationorscholarships,comput-
ersandInternetaccesstochildren.ThePortugalTel-
ecomFoundationsendsabusequippedwithcomput-
ersthroughoutthecountry,tofamiliarisepeoplewith
the use of computers and Internet. PT launched a
strongcampaignthatincludesADSLAccess+Note-
book+Wirelessrouter.Thecompanyisalsoaddress-
ingpeoplewithspecialneedsbycreatingmobileand
fixed services available to visually impaired people
andcustomerswithhearingdifficulties.Thecompany
also launched a distance diagnosis platform using
UMTSaccessandseveralservicesaimedatelderly
people,suchasPTEmergencyandTeleAlarm.
DBuildingonthesuccessoftheeSlovakiaprogrammethroughwhichSlo-vak Telekomequippedover3500schoolswithITequipment,99%of
SlovakschoolsarenowequippedwithInternetconnection.Schoolsalso
get support fordomain registration, e-mail setup,assistanceagainst
virusesandwebhostingservice for thehomepageof theschool.Slo-
vakTelekomalsopromotesdigitalliteracyamongyoungpeoplethrough
countrywideonlinegames,includingpictureoronlineschoolmagazine
competition.
DTelecom ItaliaisspreadingICTculturebycreating“Futurecentres”
inwhichpeoplecanfreelyexperiencenewtechnologies.Thecompany
alsoprovidessupporttoelderlyanddisabledpeoplethroughtrainingfa-
cilitiesandservicesadaptedtotheirneeds.Thecompanyalsolaunched
“Missione Sogni”, a remote control system for children in hospitals
whichallowsthemtostayincontactwiththeirparents.TelecomItalia
also launcheda“Learning safety” campaign in schools to sensibilise
childrentoasaferuseofmobilephones.
DTelekom Austriadevelopedpartnershipswithmunicipalitieswithalow
level of telecommunications coverage inorder tohelp counteract the
digitalexclusion.Throughthe“Seniorkom”campaign,trainingprograms
andspecialproductsareprovidedtofacilitateseniorcitizens’accessto
electronic sources of information for senior citizens.TelekomAustria
alsoworkedwiththeAustrianBlindUnion(ÖBSV)todevelopaweb-
sitesuitable for thevisually impairedandmeetsall therequirements
forbarrierfreeInternetaccess.St.AnnaTelevision isa jointresearch
project involvingTelekomAustria, toenricheverydayhospital life for
youngpatientsandtheirrelatives.St.AnnaTelevisionoffersinformation
andentertainmentaccording to the languageandageof itspatients.
Filmsappropriateforchildrenaboutillnessandtreatmentsupportthe
therapy.Itwasrecentlydistinguishedbyreceivingtheinnovationprize
oftheMultimediaandE-BusinessStatePrize2006.
��
DTelefónica joinedtheConnecttheWorldprogrammelaunchedbythe
InternationalTelecommunicationsUnionin2005.Initiativestoaddress
thedigitaldividehaveincludedcoursesforelderlypeopleandtheprovi-
sionofbroadbandconnectionstoschools.ThroughtheFoundationTel-
efónica,thecompanysupportstheEducaRedprogrammeaimingatim-
provingqualityofeducationandencourageequalopportunitiesthrough
abetteruseofnewtechnologiesineducation.
DTheMobilaboratorij,amobiledigitalclassroomofTelekom Slovenije`s
MobiteltravelsacrossSloveniainordertoprovideforadigitalliteracy
andconsulting.TelekomSlovenijealsoco-operateswiththeFacultyof
ElectricalEngineering,UniversityofLjubljanainrenewingknowledge
andrecruitmentofstaff,aswellaspersonneleducation.
DIn Poland, Telekomunikacja Polska launched a programme “Edu-
cationwith InternetTP” throughwhichprimary, secondaryandhigh
schoolscanhaveaccesstobroadbandataverylowprice.
DTelenor,ontheoccasionofits150thanniversary,startedanextensive
operationofdonationofITequipmenttoschools.Thecompanyhasalso
developedHITcomet,atrainingprogrammedesignedforraisingskills
ofyoungICTusers.TelenoralsoorganisesaGlobalCountdowngameto
raiseawarenessofglobalenvironmentissuesandtheuseofnewtech-
nologies.
DInLithuania,Teoimplementedadigitaldividereductionprojectin31
municipalities,throughtheprovisionofcomputerliteracyandInternet
Startercourses.Thecompanyalsosupportstrainingforelderlyandlow-
incomecitizens.
sEcuriTy
Privacyanddataprotection
DInthecontextofitsmigrationtowardsall-IPnetworks,BTpayspartic-
ularattentiontoaddressingprivacyrisksduringresearch,development,
marketing,bidmanagementandcontractnegotiations.BTlauncheda
new free anti-nuisance calls service, BT Privacy,
which registers customers through theTelephone
PreferenceService–therebyfilteringoutthevast
majorityofunsolicitedcalls-andgivesfreecaller
display,allowingBTcustomerstopreviewincoming
callnumbers.
DSince2004,Telefónicahasbeenimplementingthe
ProyectoMADRE(AutomatedRegulationMainte-
nance),toensurethehighestlevelofprotectionof
consumers’personaldata.Specificruleshavebeen
establishedforfixed-lineandmobileoperations.An
automaticprocessisbeingdevelopedtoenablecus-
tomersanduserstocontroltheirpersonaldata.
DInFinland,TeliaSonerahasdevelopedamobileofficeservicehelpinga
useron-the-gotokeepthecompany’simportantdatasafeandtoreact
fast.Throughthisservice,companiescanimproveinformationsecurity,
maintenanceandusabilityofmodernsmartphoneswith,forexample,
remotemanagement.Theservicecanbeusedonthemobilephoneor
smartphone, throughwhichabusinessusercanreadandmodifythe
companye-mail,calendar,addressbookandtasklistthroughaWAP
orInternetinterface.Theservicemakesitpossibleforthecompanyto
distributeandinstallfilesandsoftwarewirelesslyonthemobileusers’
phones.
��
SafeInternet:spam,spyware
DAll BT broadband packages include security features to enable cus-
tomerstousetheinternetsafelyandprotectagainstcomputerviruses,
unwantedemails(spam),emailscams,spywareandidentitytheft.BT’s
Spambusterprogrammescansmillionsofe-mailsadayandidentifies
thelocationandsizeofspam-relatedproblemsoriginatingfromtheBT
network, preventing bandwidth being wasted on unwanted spam and
virusinfectedtraffic.ItallowsBT’sCustomerSecurityteamtothen
takeimmediateactionagainstprofessionalspamoperators,whichcould
includeterminatingrogueaccountsandaddingoffendingIPaddresses
toindustry-wideblacklists.
DBelgacom’sMailProtectionrejectsundesirablespammailandemails
thatcontainviruses.ItsSkynetAnti-Virussystemscansincomingemails
and,upondetectingavirus,deletestheinfectedpartofthemail.Skynet
Anti-Spamscansincomingemailsandcheckswhethertheyconstitute
knownspam.Ifthisisthecase,theseemailswillalsobedeletedsoas
nottooverloadthemailbox.BelgacomMailProtectionisautomatically
activatedonallBelgacommailboxes.
DDeutsche Telekom’sSecuritybarometerallowsuserstofindoutabout
serious threats and risks on the Internet.T-TeleSec Security Service
protects online workstations effectively against virus and hacker at-
tacksfromtheInternet.T-Online’ssecuritypackagealsooffersprotec-
tionagainstviruses,trojansanddialers.
DMagyar TelekomputinplaceanoverallsecuritysystemforInternetac-
cessesandrelatedlocalnetworkswithfullserviceandaroundtheclock
supervision.ItmakesalsoavailableanInternetsecuritysoftwarewhich
includesavirusprotectionwithautomaticupdate,continuousprotec-
tionagainstvirusesandattacks,afirewallandspamfilter.
DMaktelintroducedananti-spamsystemwithinitse-mailservice,which
protects customers’mailboxes fromoverloadingwith spammessages.
Maktel also introduced a centralised anti-virus protection for ADSL
customers.
DONO'sCentinelaoffersbroadbandcustomersacompletesetofsecurity,
controlandprivacytools,includingantivirus,firewall,antispyware,pa-
rentalcontrol,etc.
DPortugal Telecom broadband servicesandpackages include security
features(recommendedsoftware)toenablecostumerstousetheinter-
netassafelyaspossible.Thesecurityfeaturesincludeguides,protection
againstcomputerviruses,spamandspyware.
DTelefónica MóvilesisasignatoryoftheMobileSpamCodeofconduct
whichincludesamongothertheobligationtoincludeanti-spamclauses
inallnewcontractswithserviceproviders; toestablishamechanism
that ensures the consent of the customer to such services; to inform
andgiveresourcestocustomerstohelpthemminimisingthelevelsand
impactsofmobilespam.TelefónicaisalsoinvolvedintheSafeInternet
campaignwhichaimsatpromotingtheadvantagesoftheuseofSafe
Internetinschools.TelefónicaMovilesstartedtoimplementanewmo-
bilee-mailanti-spamsystemforresidentialcustomers.
��
DTelekom SlovenijejoinedactivelytheNationalProjectonSecurityin
Electronic Communications. Its offer includes various possibilities of
establishingconnectionstovariousnumbersthroughtheSiOL(Slovenia
Online)trademarkandalsoprovidesitssubscriberswithsecuritypro-
grammesfreeofcharge.
DTelekomunikacja Polska offers advanced security features as part
of itsbroadbandoffers identifyingandblockingunknownvirusesand
break-inattempts.Packagesincludeantidialerandfirewall,automatic
library and software updates, and parental
controlfeatures.
DTelenorisactivelyengagedinthefightagainst
spambyprovidinginformationandadviceto
customersonsensiblewebuse;supplyingef-
ficientandprecisefiltersthateliminatespam;
taking special measures to protect children
andactingagainstPC’sthatabuseTelenor’s
networktodistributespam.
DTeliaSonera immediately blocks accounts
whichareused toviolate itsanti-spampoli-
cies.TeliaSoneraentitiesoperategeneralfil-
ters according to specific identified needs in
therespectivenationaloraccessmarkets.Togetherwithindustryasso-
ciationsandgovernmentagencies,TeliaSonerahasundertakenseveral
initiativestoensureincreasedpublicawareness.
Protectionofminors
DParentalcontrolsarestandardwithallBTBroadbandpackages.BT’s
Cleanfeed internetfiltering systemblocks childabusewebsitesblack-
listedbytheInternetWatchFoundation.BTisalsoamemberoftheIn-
ternetContentRatingAssociationthatenablesparentstosettheirweb
browsertopreventaccesstocertaintypesofinformation.BT’sOnline
SaferSurfingguidehelpsparentsandchildrenusetheinternetsafely.
DBelgacomprovides“child-safezones” inseveralof itsproducts such
asaparentalcode(anencryptedkey)onBelgacomTVthroughwhich
parentscanensurethattheirchildrendonot
accessunsuitablecontent.Whenthefeature
isactivated, theprotectedprogrammescan
beviewedonlyfollowingtheintroductionof
a dedicated PIN code number.The feature
canbeactivatedbothonVideoonDemand
programmesandtraditionalbroadcastchan-
nels.ChildrencanuseBelgacom’sKidcity.be
websiteincompletesecurity.Foryoungsters
agedbetween12and15whowanttoengage
in live chatting, this site includes a link to
SaferChat,whereeveryparticipant’sageis
checkedelectronically.Proximus,theBelga-
comGroup’smobilearm,hassetupasystemthatblocksaccessthrough
mobiletositeswithadultcontent.
DEircom’sbroadbandguardianalsohelpsprotectingchildrenfromun-
wantedcontentthroughasoftwarethatblocksandfiltersinappropriate
content.
DFrance Telecom / Orange’s television service incorporates a parent
controltoolforVideoonDemandprogrammes.Filterscanalsobeacti-
vatedbyparentsforInternetandmobilephones.
DMagyar TelekomdevelopedAxerchildren’s internet,specialchildren-
friendlywebpageswithselectedusefulcontentallowingeasyInternet
browsing.
��
DMaktelintroducedawalledgardenserviceaimedforprotectionofmi-
norsvisitingunsuitablewebsites.Asavalueaddedservice,ADSLcus-
tomercangetaseparateusernameandpasswordforhischildthrough
whichonlyapre-selectedlistofchildrenwebsitescanbeaccessed.
DONOincludesparentalcontrolfeaturesinitsbroadbandservicesaswell
asinitsdigitaltelevisionandOJOVideoonDemandservices,allowing
theinstallationofdifferentfilters.
DPortugal Telecom has implemented someprograms inorder topro-
moteamoresecureInternetuse,bychildren:featurestoblockupcon-
tentsareavailableonTVboxequipmentsandamanualwithguidelines
ofbestpracticesisavailableonline.AdditionallyPTendorsedtheCode
ofBestPractices inCommercialCommunicationwithYoungPeople,
preparedbyanationalrepresentativeAdvertisingAssociation.
DT-Online child protection software enables parents to prevent their
childrenfromaccessingundesirablewebsitesandservices.T-Onlineisa
memberandco-founderoftheAssociationofVoluntarySelf-Regulating
Multi-media Service Providers, the Internet Content Rating Associa-
tion(ICRA).AllT-Onlinewebpagesareclassified
according to the ICRA-standards, allowing par-
entstofilterinappropriatecontentforyoungsters.
Similarcodesofconducthavebeendefinedforthe
mobilesectorofwhichT-Mobileisamemberand
co-founderaswell.Providersblockaccesstode-
velopment-impairingcontentsthroughblacklists
systems.Accesstochatroomsisprovidedonlyif
monitoringsystemsareimplemented.T-Onlinehas
been involved inagovernment-campaignagainst
childpornography.
DTelefónicaisinvolvedintheSafenetProjectincollaborationwiththe
EuropeanUnionaimingatpreventingillicitactivitiesandsecureuseof
thenetamongchildren.Telefónicaisalsoactivelyinvolvedinthefight
againstchildpornographyinclosecollaborationwithpublicinstitutions
andagencies.Telefónicaestablishedinternalprocedurestogivearapid,
safeandeffectivereplytoreportsandinvestigations.Thecompanyhas
developed CanguroNet, a service for ADSL customers to control ac-
cesstounsuitablecontent,basedonafilter.InternetTVonADSLcom-
prisesafreeparentalcontrolsystemtorestrictaccesstopaidcontent,
workingbothforbroadcastchannelsandondemandcontent.Accessto
adultcontentisblockedonmobileplatformsandcanbeunblockedonly
uponrequest(withpresentationofidentitycard).Telefónica Móviles
inSpainhaslaunchedduring2006specificpacksforyoungpeopleand
minorsinclosecooperationwithNGOs,whichprovideparentswithad-
vancedcontrolfeaturesandincludeeducativegames.
DTelecom Italia’sInternetaccessofferings(Alice)includetoolstoblock
accesstowebsitessensitiveforminors.Similarsystemsareimplement-
edformobileofferings,inlinewithnationalself-regulatorycodes.Com-
paniesoftheTelecom Italia Groupimplementmeasuresforthepro-
tectionofminorswithrespecttoonlinecontent.Measuresincludethe
instaurationbythecompanysecurityserviceofa“moderator”ofchat
and iblog serviceswho is required to take immediate action through
terminationorsuspensionofanyaccountidentifiedastheauthorofthe
diffusionofillicitcontents.
DTelekom Slovenije`s subsidiary Mobitel enables its subscribers the
blockingofcertaincontentsforminors.
��
DTelekomunikacja Polska’sIP-TVservice“videostradatp”isequipped
withtechnologythatenablesparentalcontrolfunctionalities-blocking
theaccesstocertainvideoondemandmoviesbyspecifyingagecrite-
rion.TheTelekomunikacjaPolskaGroupFoundationparticipatesinthe
“DzieckowSieci”(“ChildinNetwork”)programme,aimingatinform-
ingteachers,parents,childrenaswellaslocalauthoritiesandpoliceof
dangersontheInternetandwaystoavoidthem.
DTelenor’sNewKidsurfisabrowserdesignedforchildrenfrom6to13
yearsold,onlyallowinguserstoaccessapprovedsitesthathavebeen
given a comprehensive quality assurance.Kidsurf is included free-of-
chargeforallTelenor’ssubscriptions.Telenoralsoenteredintoapart-
nershipwithSavetheChildrenaimingatraisingawarenessofdamaging
andillegalcontentontheweb,chattingetc.,amongyoungpeopleand
parents.Telenoralsoestablishedachildpornographyfilterinclosepart-
nershipwithauthorities.ThefilterisplacedcentrallyatTelenorandau-
tomaticallyappliedfreeofchargetoalldial-upandbroadbandInternet
connections.
DTeliaSonera aims at raising awareness of different unwelcome phe-
nomenaoninternet,inparticularthoseaffectingchildren,andhowto
protectagainstthem.Thecampaignalsoinvolveseducationofparents.
TeliaSonera is working with Friends, Sweden’s largest organisation
against bullying, to fight bullying of children and teenagers via elec-
tronicchannels.
Transactionsecurity
DBThasdevelopedtheITSTradingPlatformwhich
isusedbymorethan60,000usersatover1,400
sitesacross51countries,makingitthestandard
formostfinancialinstitutions.BTalsolaunched
ITS.Netrix, a new multimedia desktop device
enablingtraderstomanageallcommunications
channels, including voice, video, instant messag-
ing,emailandwebthroughasingledevice,thus
enhancing service for customers how ever they
choosetocommunicate.
DDeutsche Telekom’s“noworries”packagesare
especially designed for business customers to
keep them up-to-date at all times and enable them to react quickly
andefficientlytothelatestthreats.T-Systemsalsooffersatailor-made
signaturemethodfordatasecuritywithitspublickeyencryptionpro-
cedure.Thebusiness-customerarmofDeutscheTelekomwasawarded
the“TeleTrusTInnovationspreis2006”foritssystemofgeneratingone-
timepasswordswithacellphone.
DMagyar Telekom’senhancedsecurityelectronicsignatureauthentica-
tion service is available for major business customers as well as for
residential,smallandlargebusinesscustomers.MagyarTelekomalso
introducedaCertifiede-SignatureauthenticationserviceTimestamp,
whichallowstoattributeacertifiedtime(timestamp)toanelectronic
transactionordigitalfilewhichcertifiesthetimeoftheactualtransac-
tionorexistenceofthefile.
DMaktelhasbeenregisteredasissuerofDigitalCertificatesinRepublic
ofMacedonia forbusinessesandresidentialusers, therebycreatinga
safeenvironmentfortransactionsbyimplementingauthentication,data
integrity,non-repudiationandconfidentiality.
��
DPortugal Telecomhasdevelopedandintroducedtheelectronicinvoice,
whichallowsthesendingofPTGroupcompaniesinvoicesinelectronic
format to the client’s e-mail address,with legal validity given by the
certificationofthedigitalsignature.
DTelefónica is protecting customers’ transactions through embedded
cryptographic algorithms, access control systems and other security
devicessuchassecuritysignatures.
DTelekom Slovenije`s subsidiary Mobitel and it`s Moneta is a user-
friendlyandsafemobilepaymentservice(microandmacropayments)
enablingcustomerstousetheirmobilephonesinsteadofcashorpay-
mentcards.
DSoneraCorporationandPopulationRegisterCentre(VRK)developed
a system to adapt the electronic identifiers and signature functions
ontheSIMcardofSonera´smobilephonecustomerandthecitizens´
certificateproducedbyVRKintooneintegratedservice.Thisgivesusers
anewalternativeformakingsafeelectronictransactionsandtrading.
Networksecurity
DDeutsche Telekom is incorporating into the telecommunications
network those security features that users themselves previously had
toinstallontheirhandsets.Theaimistogivecustomerspersonalised
securityzonesinwhichtheycanusetheirapplicationswithouthavingto
worryaboutsecuritydetails.
DMaktelhaslaunchedaManagedIntrusionDetectionServiceforISPs
andlargeInternetcustomers,facilitatingnotonlyIntrusionDetection
butalsoproblemmitigation.
DTelefónica launched a corporate policy against internet abuse to
coordinate policies and processes used in detecting and resolving IP
incidents in the networks.Telefónica has developed a“Policy of Ac-
ceptableUseofInternetServices”recommendingallcompaniesofthe
TelefónicaGrouptoinformcustomersoftheneedtomakesuitableuse
oftheInternetservices.Telefónicaalsotakespartininitiativestowarn
usersagainsttechniquesofdeceitfulobtentionofcardcodesorreloads
intendedformakingunduechargestoaccountsorbalances.Measures
guaranteefilteringunwantedtraffic, the internal/externaldetectionof
intrusions and attacks. Certificates and other measures of company/
signatureservelikeadigitalcodingthatguaranteetheconfidentiality
andintegrityoftheinformationandthetransactions,controlofaccess
to theelementsofnetworkand the systemsofmanagement, systems
forthecollection,storageandaccusedoflogsofthenetworkelements
guarantee and the systems of management, antivirus in the servants
withMicrosofttechnologies,etc.
��
DTelecom Italiasetuparesearchgrouponthesecurityofinformation
andnetworkswiththeaimtostudyanddevelophighlyinnovativesolu-
tionstoincreasesecuritylevelofinfrastructuresandsystems,improve
the control and prevention of IT crises and make access and use of
serviceseasier.Theteamfocusedmainlyonthedetectionandprevention
ofITattacks,concerningbothprivatenetworksandIPbackbone,WI-
FInetworks,authenticationforsecureaccesstosystemsandservices.
Studiesincludethepossibleuseofbiometricrecognitiontechnologies,
suchasfacialrecognition,onnewhandsets.Thesewillenableinnovative
servicesforsaferandeasiertele-ticketingormobilepayments.
DFrance Telecom is providing advice and training regarding security
of infrastructure, including in the fields of cryptography applications
(GSM,distantteleprocedures,e-trade,accesses),electronicsignatures,
anti-fraudsolutionsandsafetyofnetworksandsystems.
DIn2004,Telenor introduceda standardfilter forall residential cus-
tomersusingdial-upconnections.Thefilterensuresthatallcalls,both
viatelephoneandtheInternet,todestinationswithintheareasdefined
byTelenorasconspicuous,arestopped.Telenor’sfixedlineanddial-up
Internetcustomersmustactivelychoosetobypassthefilteriftheywant
toconnecttotherelevantdestinations.Thishascontributedtoasignifi-
cantreductioninso-called“modemkidnapping”.
DTeliaSoneraFinland’snewNetGuardserviceexaminesandanalyses
malicioustrafficinacompany’sinternalcommunicationsnetwork.The
serviceaimsatdetectingunwantedtelecommunicationsinacustomer
network,suchasattackscausedbyhackersorviruses.Theservicealso
enablespreventionofmalicioustraffic.Identifiedattackincidentsgen-
erateanup-to-datealarmandreporttoaseparatewebuserinterface,
whichmakesitpossibletoexaminetheincidentslateron.TheNetGuard
service supplements themoreconventionalprotectionmethods in the
networkworld,suchasfirewallandanti-virussystems.
��
Ran ki ng i n Top Europ ean and World Comp ani e s
§ 5.
�0
THE TOP 40 TELCOS WORLDWIDE
Rank Company Country Revenues 2005
(million USD)
1 NTT Japan 97,452
2 Verizon1 USA 75,112
3 DeutscheTelekom Germany 74,125
4 FranceTélécom France 60,985
5 Vodafone2 UK 53,364
6 Telefónica3 Spain 47,111
7 AT&TInc.4 USA 43,862
8 TelecomItalia Italy 37,208
9 BT UK 35,480
10 SprintNextel USA 34,680
11 CingularWireless USA 34,433
12 ChinaMobile China 29,665
13 KDDI Japan 27,772
14 AT&TCorp.5 USA 27,193
15 ChinaTelecom China 20,662
16 BellSouth USA 20,547
17 MCI6 USA 18,587
18 Telstra Australia 17,381
19 KT SouthKorea 16,752
20 AméricaMovil Mexico 16,715
Rank Company Country Revenues 2005
(million USD)
21 BCE Canada 15,766
22 Telmex Mexico 14,952
23 KPN Netherlands 14,844
24 O27 UK 13,944
25 Qwest USA 13,903
26 VivendiUniversalTelecom France 13,117
27 TeliaSonera Sweden 11,730
28 Telenor Norway 10,699
29 ChinaUnicom China 10,623
30 SKTelecom SouthKorea 10,469
31 ChinaNetCom China 10,230
32 Alltel USA 9,847
33 STC SaudiArabia 8,684
34 PortugalTelecom Portugal 7,941
35 SingTel Singapore 7,894
36 Swisscom Switzerland 7,816
37 TDC Denmark 7,769
38 Telkom SouthAfrica 7,489
39 Belgacom Belgium 7,084
40 Telemar Brazil 6,879
Source:IDATE
1.ExcludesMCI,whichwas
consolidatedinQ42005
2.ExcludesVodafoneKK,
acquiredbySoftbank
3.DoesnotincludeO2
4.AT&TIncorporation(SBC
beforeNovember2005)
5.AT&TCorporation(merged
withSBCinNovember
2005andnewentityrena-
medAT&TInc.Revenues
werepublisheduntilQ3
2005only(20395million
USDatthatdate)
6.Revenuespublisheduntil
Q32005only(13940
millionsUSDatthatdate).
Q4resultsconsolidatedin
Verizon
7.Followingtransactionwith
Telefónica,resultsfor
2005werereleaseduntil
Q2only(6972millions
USDatthatdate)
�1
THE TOP 15 EUROPEAN TELCOS
Rank Company Country Revenues 2005
(million USD)
1 DeutscheTelekom Germany 74,125
2 FranceTélécom France 60,985
3 Vodafone1 UK 53,364
4 Telefónica2 Spain 47,111
5 TelecomItalia Italy 37,208
6 BT UK 35,480
7 KPN Netherlands 14,844
8 O23 UK 13,944
9 VivendiUniversalTelecom France 13,117
10 TeliaSonera Sweden 11,730
11 Telenor Norway 10,699
12 PortugalTelecom Portugal 7,941
13 Swisscom Switzerland 7,816
14 TDC Denmark 7,769
15 Belgacom Belgium 7,084
Source:IDATE
1. ExcludesVodafoneKK,
acquiredbySoftbank
2. DoesnotincludeO2
3. Followingtransactionwith
Telefónica,resultsfor2005
werereleaseduntilQ2only
(6972millionsUSD
atthatdate)
��
Furtherinformation:
Belgacom(Belgium).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .belgacom .com
BHTelecom(BosniaandHerzegovina)... . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .bhtelecom .ba
BT(BritishTelecom)... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .bt .com
BTC(BulgarianTelecommunicationsCompany).. . . . . . . . . . . . . . . . . . . . . . . . .www .btc .bg
TelefonicaO2(CzechRepublic).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .cz .o2 .com
CroatianTelecom(Croatia).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .t .ht .hr
CyprusTelecommunicationsAuthority(Cyprus).. . . . . . . . . . . . . . www .cyta .com .cy
DeutscheTelekom(Germany).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .telekom3 .de
Eircom(Ireland).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .eircom .ie
Elion(Estonia).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .elion .ee
ElisaCommunicationsCorporation(Finland).. . . . . . . . . . . . . . . . . . . . . . . www .elisa .com
EntreprisedesPostesetTélécommunicationsLuxembourg.. . . . . www .pt .lu
FinnetGroup(Finland).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .finnet .fi
FranceTelecom(France).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .francetelecom .fr
Invitel(Hungary).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .invitel .hu
KoninklijkeKPN(TheNetherlands).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .kpn .com
Lattelecom(Latvia).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .Lattelecom .lv
MagyarTelekom(Hungary)... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .magyartelekom .hu
MakedonskiTelekomunikacii
(F.Y.R.ofMacedonia). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .mt .com .mk
Maltacom(Malta).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .maltacom .com
NetiaHoldings(Poland).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .netia .pl
ONO(Spain).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .ono .es
OTE(Greece).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .ote .gr
PortugalTelecom(Portugal).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .telecom .pt
RomTelecom(Romania).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .romtelecom .ro
Síminn(Iceland).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .simi .is
SlovakTelekom(Slovakia)... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .telecom .sk
SocietateaNationaladeRadiocomunicatii(Romania).. .www .radiocom .ro
Swisscom(Switzerland).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .swisscom .com
TDC(Denmark).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .tdc .com
TDF(France).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .tdf .fr
TeoLt(Lithuania).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .teo .lt
TelecomItalia(Italy).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .telecomitalia .it
Telefónica(Spain).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .telefónica .com
TelekomAustria(Austria)... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .telekom .at
TelekomSlovenije(Slovenia).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .telekom .si
TelekomunikacjaPolska(Poland).. . . . . . . . . . . . . . . . . . . . . . . . . . . . www .telekomunikacja .pl
Telenor(Norway).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .telenor .com
TeliaSonera(Sweden–Finland).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www .teliasonera .com
TürkTelekomünikasyon(Turkey).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .turktelekom .com .tr
VIPNet(Croatia).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www .vipnet .hr
��
ListofETNOmembers
Invitel(Hungary)
FranceTelecom
FinnetGroup(Finland)
ElionEnterprisesLtd.(Estonia)
ElisaCorporation(Finland)
Eircom(Ireland)
EntreprisedesPostesetTélé-communicationsLuxembourg
DeutscheTelekom
CyprusTelecommunicationsAuthority
CroatianTelecom(Croatia)
CeskyTelecom(CzechRepublic)
BTC(BulgarianTelecommu-nicationsCompany)
BT(BritishTelecom)
BHTelecom(BosniaandHerzegovina)
Belgacom(Belgium)
Maltacom(Malta)
Makedonskitelekomunikacii(F.Y.R.ofMacedonia)
Lattelecom(Latvia)
KoninklijkeKPN(TheNetherlands)
MagyarTelekom(Hungary)
��
TelekomSlovenije
TelekomAustria
Telefónica(Spain)
TelecomItalia(Italy)
TDF(France)
Síminn(IcelandTelecomLtd.)
TDC(Denmark)
Swisscom(Switzerland)
SlovakTelecom(Slovakia)
RomTelecom(Romania)
SocietateaNationaladeRadiocomunicatii(Romania)
PortugalTelecom
OTE(Greece)
NetiaHoldings(Poland)
Ono(Spain)
VIPNet(Croatia)
TelekomunikacjaPolska(Poland)
Teo(Lithuania)
TeliaSonera(Sweden-Finland)
Telenor(Norway)
TürkTelekomünikasyon(Turkey)
Des
ign
byM
arc
Ver
mee
rsch
/P
rodu
ctio
nby
War
mR
ed
E u r o p E a n T E l E c o m m u n i c a T i o n s n E T w o r k o p E r a T o r s ’ a s s o c i a T i o n
Role and mi ss i on
ETNO is the recognised voice of the European
telecommunications network operators with over a
decade of experience in shaping EU telecoms policy.
The association represents 41 companies from 34
European countries. They account for an aggregate
annual turnover of more than 250 billion Euros and
employoveronemillionpeopleacrossEurope.
ETNOmembers deliver a comprehensive and growing
range of electronic communications solutions, inclu-
dingboth traditional services, suchasfixedormobile
voice, and innovative data. They provide value for
customers based on high quality service, creativeness
andinnovation.
ETNO members heavily invest in tomorrow’s techno-
logieswithaclearlong-termcommitmenttocontribute
tobuildingamoresustainablesociety.
Theydevoteasignificantamountoftheirresourcesto
research, development and innovation, paving theway
forthefuture.
ETNO is a key interlocutor on a wide range of
regulatoryandtechnicalmattersrelatedtothesector.
Theassociation also takes part actively in the debate
on issues such as environmental protection and
sustainability, Internet governance, network security,
dataprotectionandnumbering.
ETNOContactdetails:AvenueLouise54–B-1050Brussels–Belgium
Tel.3222193242–Fax3222196412
www .etno .eu
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