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Factors Influencing Enterprise Recourse Planning System ... · ˘ ˇ . ˝ ˛ ˇ˚ ˜ ˙ ˘ !" # Factors Influencing Enterprise Recourse Planning System Success: An Empirical study

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Page 1: Factors Influencing Enterprise Recourse Planning System ... · ˘ ˇ . ˝ ˛ ˇ˚ ˜ ˙ ˘ !" # Factors Influencing Enterprise Recourse Planning System Success: An Empirical study

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Page 10: Factors Influencing Enterprise Recourse Planning System ... · ˘ ˇ . ˝ ˛ ˇ˚ ˜ ˙ ˘ !" # Factors Influencing Enterprise Recourse Planning System Success: An Empirical study

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Page 12: Factors Influencing Enterprise Recourse Planning System ... · ˘ ˇ . ˝ ˛ ˇ˚ ˜ ˙ ˘ !" # Factors Influencing Enterprise Recourse Planning System Success: An Empirical study

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Factors Influencing Enterprise Recourse Planning System Success: An

Empirical study in Small and Medium Enterprises in Jordan

Done by : Tarek Bassam AlHalteh

Supervised by Dr. Soud Almahamid

Abstract The aim of this study is to identify factors affecting the success of the

Organization's resource planning systems. These factors consist of the

following: The compatibility between ERP system and business processes

in the organization, support of senior management, the efficiency of the

information technology section, BPR and support suppliers/vendors of

enterprise resource planning systems. In addition, the success of the

Organization's resource planning systems consists of the flowing: System

Quality, information quality and service quality. The study population

consisted of all the ERP system users in small and medium-sized

companies in Jordan. The study sample consisted of (77) of ERP users

and (6) were excluded due to the lack of validity of geometric analysis,

(71) valid for analysis questioners were retrieved. The selected sample

was from Nuqul group, Rubicon Holding, and LG - Jordan.

After an analysis of the study data and assumptions, the study found a

number of outcomes, in which they are: The competency of the IT section

In addition, ERP supplier/vendor support had a significant impact on the

quality of the information. The competency of the IT section, alone, had a

statistically significant effect on system quality, moreover, the

independent variables, which are in relation to the competency of the IT

section and supplier/vendor support of ERP systems, have a significant

impact on the quality of service. The study recommended the

continuation of devolving an efficient IT section, because of the

significant impact on system quality, quality of information and quality of

service. Moreover, to upgrade suppliers/vendors support of ERP systems

for it has a positive impact on the quality of the information and service

quality.

Page 13: Factors Influencing Enterprise Recourse Planning System ... · ˘ ˇ . ˝ ˛ ˇ˚ ˜ ˙ ˘ !" # Factors Influencing Enterprise Recourse Planning System Success: An Empirical study

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�?����� -A% � ���!�� 1���. � X���� �%��� �$ -A% � e�� �=�� �)Li :1997.(

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�I�$� � �B ���� �#��������� ���� �� �= � :7�� � :(Hammer and

Champy,2003)

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!���*�� � ���� : ����. � 7��, �����. � ���� �%$� -�A% ����= �� . �.���

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� ���� ����*� : �� �� � �8 �� � ����� � � � "��%��� ���� � ����V� Y��� -�:

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Harrison (2004) "Motivations for Enterprise Resource Planning

System (ERP) Implementations in Public versus Private Sector

Organizations"

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Ellis (2005)"Employees’ Reaction to the Introduction of Enterprise

Resource Planning System"

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Marnewick and Labuschagne (2005) " A conceptual model for

enterprise resource planning (ERP)"

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Cheng & Wang (2006)"Business Process Reengineering and ERP

Systems Benefits"

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Ahmed et, al. (2006) "Resistance To Change And ERP Implantation

Success: The Moderating Role Of Change Management Initiatives."

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Wang et, al. (2007)"Improving enterprise resource planning (ERP)

fit to organizational process through knowledge transfer."

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Ifinedo (2008) "Impacts of business vision, top management support,

and external expertise on ERP success"

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Al-Lozi (2008) "An Empirical Investigation of the Factors Affecting

the Success of Enterprise Resource Planning Systems"

Implementation in Jordan: The Case of Cellular Network &

Telecommunication Operators."

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Klos and Krebs (2008) "Methodology Of ERP System

Implementation – A Case Study Of Project-Driven Enterprise"

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Helo (2008) "Expectation and reality in ERP implementation:

consultant and solution provider perspective"

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Jarrar et, al. (2008)"ERP Implementation Success Factors - The Role

and Impact of Business Process Management"

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Rabaa'i (2009) The impact of organizational culture on ERP systems

Implementation : Lessons from Jordan

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Subramoniam, et.al (2009) A Study on the Recursive Relationship

between BPR and ERP Implementation

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Tsai et, al, (2010) "A Study of the Impact of Business Process on the

ERP System Effectiveness"

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Garaca (2011) "Factors Related To The Intended Use Of ERP

Systems"

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Tsai et, al (2011) "Beyond ERP implementation: The moderating

effect of knowledge management on business performance"

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Enterprise Systems Implementation"

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Chan et, al. (2011) "ERP II Readiness In Jordanian Industrial

Companies"

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Elragal and Al-Serafi (2012) "The Effect of ERP System

Implementation on Business Performance: An Exploratory Case-

Study"

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Garg and Garg, (2013) "An empirical study on Critical Failure

factors for Enterprise Resource Planning implementation in Indian

Retail Sector"

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projects"

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System Quality ( X 7���= � :)PSQ( ��� !�!=� 6���� ��I%� T��% �8 ��$

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Saini, S. et al. (2013) "Identifying success factors for implementation

of ERP at Indian SMEs: A comparative study with Indian large

organizations and the global trend"

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Al-Debei, et al. (2013) "Measuring Web Portals Success: A

Respecification and Validation of the DeLone and McLean

Information Systems Success Model"

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