SDSC,SHAR Page 0 FACILITY MANAGEMENT CONTRACT (RFP)
SDSC,SHAR Page 1
INDEX
S.NO DESCRIPTION PAGE NO
I. ARRANGEMENT OF BID 2
II. MINIMUM CRITERIA FOR QUALIFICATION 11
III. COMPANY EVALUATION SHEET 13
IV. TERMS AND CONDITIONS OF THE CONTRACT 16
V. ANNEXURE –I (List of FM services and its Operational support) 26
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INTRODUCTION
Satish Dhawan Space Centre (SDSC) at Sriharikota is one of the best known place
among the spaceports of the World today. India’s space vehicles fly from here giving an
assured access to space for domestic and as well as, commercial satellites. Diverse kinds
of space missions with remote sensing, communications and scientific satellites are
accomplished from here. The space centre, SHAR (Sriharikota Range), was renamed as
‘Satish Dhawan Space Centre SHAR’ on September 5, 2002, in memory of Prof. Satish
Dhawan, former chairman of the Indian Space Research Organization (ISRO).
Sullurpeta is a town in SPSR Nellore district, Andhra Pradesh, which is 80km away
from Chennai and SDSC is located at Sriharikota Island which is 17km away from
Sullurpeta. Sriharikota is a coastal island located in the backwaters of Pulicat Lake and it
covers an area of about 43,360 acres with a coastline of 50 km.
I. ARRANGEMENT OF BID :
1) Offers shall be sent online only using standard digital signature certificate of class
iii with encryption / decryption. The tenders authorised online on or before the
open authorisation date and time only will be considered as valid tenders even
though the bids are submitted online.
2) The tenderer must authorise bid opening within the time stipulated in the schedule
by SDSC/SHAR. Otherwise the bid submitted will not be considered for evaluation.
Physical copy will not be considered even though it is received before the bid
submission date.
3) Proposals are invited from the interested bidders for the enclosed scope of work
mentioned in Annexure – I (Facility Management Services) in two part bid. The
period of contract is for two years [01-04-2018 to 31-03-2020].
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Part-1 Technical and Commercial bid of the work.
Part-2 Price bid.
In view of Two Part Tender, the Offers submitted contrary to given instructions will
be summarily rejected.
Part-1 – Technical and Commercial bid of the work.
a. This bid should contain duly filled Minimum criteria for Qualification and
Company Evaluation sheet.
b. Supporting documents should be attached. The bidder has to affix his signature
with seal in all pages.
c. No price details shall be mentioned in this bid and shall not upload the details
of price along with technical and commercial bid.
Part-2– Price bid
1. Confirm the price bid contains service support cost of each candidate of each
category as mentioned below and also lump sum amount for each category for
two years.
Category [A]
Number of persons [B]
Cost per month per person [C]
Accommodation charge per month per person [D]
Transport charge per month per person [E]
Total cost per candidate per month [F=C+D+E]
Total cost for total number of persons for two years [G=F*24*B]
Senior
graduate
engineer
[ECE]
1
Graduate
engineer
[ECE]
6
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Graduate
engineer
[CSE/IT]
2
Diploma
engineer
[ECE]
12
LUMPSUM COST FOR ALL 21 CANDIDATES ( SUM OF COLUMN G)
( Lumpsum amount quoted should not include any tax)
Percentage of tax applicable
Accommodation may or may not be provided. If accommodation is provided
it will be on chargeable basis and also subject to availability.
In case accommodation is provided, accommodation may be either in
Sriharikota or Sullurpeta.
If accommodation is provided either in Sriharikota premises or in Sullurpeta
(20KM away from office) premises then accommodation cost will not be
provided.
Transport cost will be provided only when the accommodation is provided
in Sullurpeta.
Both the transport and accommodation cost will be provided only when
accommodation is not provided.
Cost per individual, accommodation cost, transportation cost per person
per month to be mentioned only in price bid.
If accommodation is provided, SDSC-SHAR will provide maximum of 5
quarters. These 5 quarters may be either in Sriharikota or Sullurpeta.
2. The cumulative value for facility management services should be worked out
and provided.
3. In case, the tenderer is not interested to participate in the tender, the tenderer
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shall submit regret letter giving reasons, failing which future enquiries will not
be sent.
4. Offer Validity: The validity of the offers / tenders should be 120 days from the
date of opening of the tenders. Tenders with offer validity less than the
period mentioned above, will not be considered for evaluation.
5. GST - With effect from 01.07.2017, Goods & Service tax (GST) has been
implemented. Accordingly, the suppliers have to indicate clearly the % (full rate
of tax) of GST applicable.
6. Security Deposit – Security Deposit for 10% of the order value is mandatory.
Party shall furnish the Security Deposit in the form of Bank Guarantee from
nationalized / scheduled / First class international reputed bank or by Demand
Draft valid till completion of the contract period plus sixty days towards claim
period for faithful execution of the contract.
Non-acceptance of any conditions wherever called for related to Security
Deposit is liable for disqualification.
7. Earnest Money Deposit (EMD)
The tenderer has to submit an Earnest Money Deposit (EMD) for Rs.3,00,000
in a single installment through Demand Draft (DD)/Banker’s Cheque/ Fixed
Deposit Receipts or Bank Guarantee from any of the Scheduled Banks executed
on non-judicial stamp paper of appropriate value. In case of Bank Guarantee,
it shall be valid for a period of 45 days beyond the final tender validity date. It
shall be taken in favour of Sr. Accounts Officer, SDSC SHAR payable at State
Bank of India, Sriharikota branch. Any tender not accompanied with EMD
shall be treated as invalid tender and rejected.
Registered vendors or vendors who have already applied for renewal of
registration, Central PSUs/PSEs/Autonomous Bodies, Micro and Small
Enterprises, KVIC, National Small Industries Corporation, etc., shall be exempt
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from the payment of EMD. Vendors seeking exemption from payment of EMD shall
submit necessary documentary proof.
EMD of a vendor shall be forfeited if the tenderer/Contractor
withdraws or amends his tender or deviates from the tender in any respect
within the period of validity of the tender. Failure to furnish security
deposit/performance bond by a successful vendor within the specified period
shall also result in forfeiture of EMD.
EMD shall be refunded to all the unsuccessful vendors within thirty days after
placement of the Purchase Order. EMD shall be refunded to the successful
tenderer/Contractor after payment of the Security Deposit or may be adjusted
against the Security Deposit. EMD shall be refunded to all the participants in
cases where the tender is cancelled or withdrawn by the Centre/Unit, within
thirty days from the date of such cancellation or withdrawal.
8. The following information/ documents are to be submitted wherever
applicable.
(a) Core banking account number, RTGS Details
(b) PAN No. in quotation and invoices
(c) GST Registration details.
9. EXCLUSION OF TENDERS
The following tenders shall be summarily rejected from the future
process.
a) Tenders received from vendors who have not qualified in terms of their
registration.
b) Tenders of vendors who have been removed from the vendor list or
banned/debarred from having business dealings.
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c) Unsolicited tenders from vendors.
d) The tenders which materially depart from the requirements specified in the
tender document or which contain false information.
e) The tenders which are not accompanied by the prescribed Earnest Money
Deposit.
f) The tenders of vendors who have not agreed to furnish Security Deposit.
g) The validity of the tenders is shorter than the period specified in the tender
enquiry.
h) The tenders received from vendors or their agents or anyone acting on their
behalf, who have promised or given to any official of the Centre / Unit
/Department, a gratification in any form, or anything of value, so as to unduly
influence the procurement process.
i) The tenders received from vendors, who, in the opinion of the Centre /
Unit, have a conflict of interest materially affecting fair competition.
j) If a firm quotes ‘NIL’ charges against accommodation / transportation, the bid
shall be treated as un-responsive and will not be considered.
k) In view of two part tenders, the offers submitted contrary to the above Instruction
will be summarily rejected.
10. Deployment Schedule:
Candidates to be deployed as per the following requirement.
The senior graduate engineer is to be deployed on the day of
taking over the contract.
50% of candidates in other categories on the day of taking
over the contract.
Remaining 50% of candidates within a period of 15 days to be
deployed.
All proposed candidates will be interviewed for client
suitability.
SDSC/SHAR will try to place order at least 15 calendar days
prior to the start of Facility Management contract. In case 15
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days are not available before start of Facility Management
contract, penalty clause will be executed after 15 calendar
days from the date of purchase order (P.O) (if required).
In case of any Facility Management candidate resigns, then same post to
be filled within 7 calendar days else penalty clause will be executed
Facility Management (FM) candidates will be accepted only with the criteria mentioned below. Reference date for experience is 31/3/2018.
a. Number of candidate: 1 Category: Senior Graduate Engineer
Qualification : B.E/ B.Tech in ECE with First class
Experience : Eight years experience in Layer-2/Layer-3 switches configuration. Should be well versed in handling virtualization of servers, handling firewall, web application firewall proxy server, SAN switches, Unified storage etc. Certificate course: CCNA/ (Anyone) CCNP switching / MCITP / MCP / Linux/Solaris/Windows/VMWARE
b. Number of candidates: 6 Category: Graduate Engineer
Qualification : B.E/ B.Tech in ECE with First class Experience : Three years’ experience in the network field along with experience certificate. Certificate course :CCNA / (Anyone) CCNP switching / MCITP / MCP /
Linux / Solaris / Windows / VMWAR Administration, Application servers like Antivirus, DBMS & Firewall etc.
c. Number of Candidate: 2 Category: Graduate Engineer
Qualification : B.E/ B.Tech in CSE/IT with First class Experience : Three years’ experience in programming with
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experience certificate. Candidate should have experience in programming VC++ and JAVA technologies /.Net technology.
d. Number of Candidate: 12 Category: Diploma Engineer
Qualification : Diploma in ECE with First class Experience : Three years’ experience in the network field along with experience certificate. Certificate course : CCNA / (Anyone) CCNP switching / MCITP / MCP / Linux/Solaris/Windows/VMWARE Administration, Application servers like Antivirus, DBMS and Firewall etc.
S.No Mile Stone Expected date of completion
1 Commencement of Facility management contract T0
2 50% of the candidates to be deployed on the day
of taking over the contract. Deployed candidates
will be verified for client suitability.
T0
3 Remaining 50% of candidates to be deployed
within 15 days after taking over the contract.
Deployed candidates will be verified for client
suitability.
T0 + 15 days
11. Mode of Payment:
All the payments due to Bidder shall be made through RTGS/NEFT. Bidder shall
submit the banker details and payments can also be made through Electronic
Clearance System (ECS).
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13. Rate Clause:
Rates should be quoted only in Indian Rupees currency and rates
quoted in any other currency will not be considered and shall be
summarily rejected.
Rate quoted should be firm for the entire period of contract and no
escalation shall be provided at any cost except in case of tax wherever
applicable. The tax shall be deflated or inflated according to the
reduction or hike in the tax as and when announced by the Government
of India after the date of acceptance of the tender.
14. Penalty Clause:
In case of non-deployment of man power, an amount of Rs.2500/- will
be deducted per person per working day irrespective of category.
The party should provide service as per the scope of this Contract.
However, in case of any failure, partly or full, not rectified and not made
operational within two days an amount @ 0.1% of monthly amount per
each day of delay beyond 48 hours subject to maximum of 1% of the
monthly amount will be deducted from the payment due to the party
for every occasion based on the decision of Contract Manager.
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II. MINIMUM CRITERIA FOR QUALIFICATION:
Sl. No Eligibility Conditions Supporting documents to be submitted by the bidder
1.
The firm should be registered with Registrar of companies and Sales/Trade tax/Service Tax department
a) Provide PAN Number / TAN Number & GST Registration Number. b) Provide Registration Certificate as proof of registration.
c) Provide Income tax return for last 3 years / Income tax clearance certificate
2.
Establishment of the firm must be more than 5 years old and the company annual turnover should be more than 1.8 crores in the services alone.
Firm should provide the following details to confirm the above criteria: a) Provide proof to confirm that the firm is 5 years old.
b) Provide proof to show that company turnover is about 1.8 crores for last 3 years. c) Provide profit and loss, audited balance sheet for last 3 years.
3. The firm should be an IS0/IEC 20000 or ISO/IEC 27001 certified organization with the scope of covering infrastructure management services or facility management services. The ISO certificate should be one year old
The copy of ISO certificate should be attached.
4. Firm must provide customer satisfaction letter from at least one customer from Govt. departments while submitting the technical bids.
Firm should provide the following details to confirm the above criteria:
a) At least one Customer satisfaction letter preferably from State/Central Govt. / Quasi Govt. / PSU.
5. Firm must have sufficient number of qualified and experienced engineers in networks and operating systems. The engineers for facility management services alone should be more than 50 .List of engineer’s,
Give list of Facility Management service people (at least 50). The list should contain Sl.no, Name, Qualification and experience period.
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their qualification and their experience in the field of services must be enclosed with technical bid.
NOTE:Engineers List with the following qualification cannot be considered under Facility Management Services.
a. Candidates with BA / MA / B.Sc. / M.Sc. / BCA / MCA / B.Com / M.Com.
b. Candidates other than B.E in ECE/CSE/IT.
c. Candidates other than Diploma in ECE.
6. The firm should have maintained minimum 3 projects where the number of engineers deployed are more than 20 graduate/diploma engineers during last 5 years.
Details of 3 projects which includes client name, number of engineers posted, contract period and value, contract manager name and his contact details should be provided.
7. A declaration must be furnished by firm that there is no complaint /vigilance inquiry against them in any Govt. /Department /PSU and they have not been black listed by any Govt./Department/PSU.
Self-declaration should be provided.
8. The contractor must have registration with EPF/ESI authorities
Copy of the certificate of registration should be submitted.
9. Acceptance to deploy man power as specified below in deployment plan, rate clause and penalty clause.
YES / NO
10. Acceptance to carryout Facility Management Services as mentioned in Annexure –I
YES/NO
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III. COMPANY EVALUATION SHEET
The following questionnaire need to be filled and should be signed by a responsible and
authorized person of the Company /Agency. Firm should provide only genuine data and
any discrepancy found at a later point of time may result in rejection of the bidder from
purchase process. Furnishing of data cannot be construed as automatic qualification for
participation in the tender.
S.No Description Vendor Response
1. Name of the company :
2. Type of the Company
(Proprietary/Pvt.Ltd/Public
Ltd/Joint Venture/Consortium)
3. Registration number &
certificate
4. Name & Address of the Office
of the Chief Executive of the
Company
:
5. Contact person for this tender
with name & address and
contact number
:
6. Locations of the Branches of
Company (if any)
:
7. From which year the Company
is in operation and year of
inception
:
8. The Profit & Loss Account
details for the last 3 years
which is duly audited and
Submitted as part of the
Annual Report.
:
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S.No Description Vendor Response
in Lakhs only 2014-15 2015-16 2016-17
Total assets (i)
Current assets (ii)
Total liabilities (iii)
Current liabilities (iv)
Net Worth (i-iii)
Working capital (ii-iv)
Turnover ` in lakhs
Profit/Loss ` in lakhs
9. The major lines of business: :
10. Technical Manpower details
(Specify only the man power
who are working in Network
Products, Servers ,
workstations, PC and Printer
maintenance)
: Description No. of
Persons
Remarks
Engineers/Technical
Asst.
Supervisor/
Manager
11. Major customers :
12. Details of last three years’ experience in Facility Management services of Network
Products, Servers, workstations, PC, Printers and other peripherals:
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Sl.No Full postal address of the client
with Contact Person
Description of the
work
Value of the
work (Rs. in
Lakhs)
Completion
Time as per
PO
i)
ii)
iii)
Note: In order to consider as valid experience, all the experience has to be supported with
the completion certificate OR purchase order and customers feedback form.
13. Acceptance to carry out all the FM services like Network Products testing &
installation, Administration of Servers, workstations, PCs, Printers etc. as per the given
in Annexure I
YES/NO
14. Confirm the quote contains accommodation cost and transport cost for all engineers
for two years as lump sum
YES/NO
15. Acceptance for providing the manpower provided shall be available 24 hours X 7 days
in a week without any additional charges during launch campaign
YES/NO
16. The party should not sub-contract this work to anybody
YES/NO
Signature of Authorized Person with Seal
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IV. TERMS AND CONDITIONS OF THE CONTRACT
1. General conditions
1.1. The Department will identify one person as the Contract Manager and one
person as the focal point. The party should co-ordinate with the focal point of
contract for successful performance of the Contract.
1.2. There will not be any increase in the lump sum amount during the contract
period i.e., two years with a provision to extend one more year at the option of
the Contract Manager.
1.3. The number of senior graduate engineer, Graduate engineers and Technical
assistants can be increased or decreased by contract manager by giving one-
month notice at the same rates and conditions.
1.4. Income Tax at the prevailing rate is applicable from time to time shall be
deducted from the party bill as per the Income Tax Act, 1961 and the rules
there-under.
1.5. The party shall strictly comply with the provisions of Employees Provident
Funds and Miscellaneous Provisions Act. The party has to maintain record of
all details called for by EPF/ESI Organization for the manpower employed by
them and has to submit the returns as required by the Department regularly.
1.6. The party should promptly deposit P.F. deduction of the manpower provided
by them along with the employer’ contribution to the RPFC.
1.7. The Department shall notify to the party the date on which the Contractor’s
personnel to be positioned in SDSC SHAR. The Department shall have no
financial obligations to the party before the date mentioned in the said notice.
1.8. The proposed candidates by the party after getting the contract will be verified
for technical suitability by SDSC, SHAR. During Client interview, the proposed
candidates should come with bio-data, appointment letter of the company,
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experience certificate, Degree / Diploma certificate, Xerox of company’s
identity card, copy of address proof and Xerox of driving license.
1.9. Police verification of character and antecedents letter to be submitted by the
selected candidate.
1.10. SDSC, SHAR will provide server / PC to host help desk server software and
client software.
1.11. The rejection at various operational stages which are solely attributable to
bad workmanship / negligence on the part of contractor’s personnel will be
to the contractor’s account. The party should make well the loss /
deterioration of the material / equipment as well complete the work at no
extra cost and without affecting the agreed upon schedule. Decision of the
Contract Manager in this regard shall be final and binding on the contract.
1.12. Arbitration:
In the event of any dispute or difference arising under these terms & conditions or
any condition contained in the Purchase Order or in connection with this
Contract. (except as to any matter the decision of which is specially provided for
by these conditions), the same shall be referred to the sole arbitration of the
Head of the Purchase Office or of some other person appointed by him, and
the dispute further processed in terms of the Arbitration & Conciliation Act,
1996. There will be no objection that the arbitrator is a Government Servant that
he had to deal with matter which the Contract relates to or that in the course
of his duties as Government Servant has expressed views on all or any of the
matters in dispute or difference. The award of the arbitrator shall be final and
binding on the parties of this Contract.
If the arbitrator is the Head of the Purchase Office –
i. In the event of his being transferred or vacating his office by
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resignation or otherwise, it shall be lawful for his successor in office either
to proceed with the reference himself for to appoint another person as
arbitrator, or
ii. In the event of his being unwilling or unable to act for any reason, it shall
be lawful for the Head of the Purchase Office to appoint another person as
arbitrator.
If the arbitrator is a person appointed by the Head of the Purchase
Office – In the event of his denying or neglecting or refusing to act, or resigning
or being unable to act, for any reason, shall be lawful for the Head of the
Purchase Office either to proceed with the reference himself or to appoint
another person as arbitrator in place of the outgoing arbitrator subject, as
aforesaid, to the Arbitration & Conciliation Act, 1996, and the rules thereunder
and any statutory modifications thereof for the time being in force shall be deemed
to apply to the arbitration proceeding under the clause. The Arbitrator shall have
the power to extend with the consent of the Purchaser and the Contractor
the time for making and publishing the award. The venue of arbitration shall be
the place as the Purchaser in his absolute discretion may determine. Work
under the Contract shall, if reasonably possible, continue during Arbitration
Proceedings.
In case of Imported Stores, all disputes arising in connection with this
Contract shall be finally settled under the Rules of Conciliation and
Arbitration of the International Chamber of Commerce by one or more
arbitrators appointed in accordance with the said Rules. The Contract shall be
interpreted, construed and governed by the laws of India.
1.13. SDSC/SHAR may order for indented number of graduate/ Diploma
engineers with marginal increase / decrease in quantity at the time
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of order placement.
1.14. Providing accommodation will be decided by SDSC/SHAR authority.
1.15. If accommodation is provided in Sulurpeta then only transportation charges
will be paid.
1.16. If accommodation is provided in Sriharikota, no accommodation and
transportation charges will be paid.
1.17. If accommodation is not provided by SDSC/SHAR then both accommodation
and transportation charges will be paid.
2. About Work and work schedule
2.1 Identified candidates has to carry out Facility Management services as
mentioned in Annexure-I.
2.2 One person will be identified as the focal point for work assignment,
Monitoring and training of specific software packages, which are developed in-
house at SDSC-SHAR.
2.3 Contract Manager may add / delete any services in network / server or client
side. Those added / deleted services to be carried out with same manpower
and without additional charges.
2.4 The party has to provide the service from Monday to Friday during normal
working hours of SDSC SHAR (i.e., 09.00 Hrs. to 18.30 Hrs.).
2.5 At least 50% of the manpower engaged under this Contract should be available
during Saturdays without any additional charges. The personnel engaged by
the Contractor shall be rotated in such a manner that it will not attract any
additional charges. The lump sum price shall be as per the scope of work
enclosed.
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2.6 During launch campaign, the manpower provided shall be available on 24
hours X 7 days in a week without any additional charges. The total manpower
may be rotated on shift basis with the concurrence of the Contract Manager.
2.7 The period of launch campaign, etc., will be provided by Contract Manager.
The rotation roster should get approved from Contract Manager in advance,
which will depend on the requirement.
2.8 The party and their candidates should understand the IT environment of SDSC,
SHAR and manage the IT resources.
2.9 SDSC, SHAR is procuring network products and servers from various vendors,
the contractor should coordinate with the concerned parties while any work is
carried out inside SDSC-SHAR during warranty of the systems.
2.10 The proposed candidates should be well versed in PC operations and server
OS configuration and installation
2.11 SDSC, SHAR will provide the tools required for UTP cable testing, crimping
and punching and fiber cable testing.
2.12 The party should provide simple call logging software to handle helpdesk
with automatic e-mail escalation.
3. Non assignment
3.1 The party should not sub-contract this work at any point of time after getting
the contract. The technical persons who are getting posted for this contract
should be the employee of the same company, they should be in the pay roll of
the same company and they should have identity card of the same company.
4. Payment and Penalty clause
4.1 No advance payment will be made.
4.2 The payment shall be made on quarterly basis subject to submission of the
following:
a. Invoice and its working
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b. Schedule of persons on their attendance during the invoice period.
c. Schedule of man-days not engaged and suitable reduction in the invoice.
d. Certificate of Contract Manager that the Contractor provided the service
satisfactorily and the invoice is prepared in accordance with the Contract.
e. A declaration from the party that EPF and ESI subscription and contribution
have been remitted in respect of the manpower supplied to us.
4.3 All the payments due to Bidder shall be made through RTGS/NEFT. Bidder shall
submit the banker details and payments can also be made through Electronic
Clearance System (ECS).
4.4 The party should provide service as per the scope of this Contract. However,
in case of any failure, partly or full, not rectified and not made operational within
two days an amount @ 0.1% of monthly amount per each day of delay beyond
48 hours subject to maximum of 1% of the monthly amount will be deducted
from the payment due to the party for every occasion based on the decision of
Contract Manager.
4.5 In case of non-deployment of man power, an amount of Rs.2500/- will be
deducted per person per working day irrespective of category.
5. Termination
5.1 SDSC SHAR may terminate the Contract at any time by giving one month’s
notice.
5.2 SDSC SHAR shall be entitled to terminate the Contract by a written Termination
Notice at any time during the project on the occurrence of any of the following
event.
a. Failure to start the work within the specified time as per relevant tender
conditions.
b. Failure to execute the works in conformity with the Progress Schedule
c. Failure to provide sufficient and technical staff required for the
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proper and / or due execution of the work or any part thereof.
d. Negligence in carrying out the works or unsatisfactory execution of the
work.
e. If the tenderer is found misusing or sharing the data, the contract will
be terminated. The data available with SDSC SHAR shall not be copied
into CD or in any other medium / external storage devices by the
tenderers.
6. Rules pertaining to staff members of the contract 6.1 The work to be performed under the Contract including the products of that
work shall comply with the requirements of all applicable laws, Regulations
and Standards pertaining to safety and health.
6.2 Valid permits are required to be taken by the party in advance for every
individual, which are issued by the Department after verification of their
antecedents and background as certified by the Contractor. Entry to SDSC
SHAR is restricted to the personnel who are to perform the work entrusted by
the Department. In addition, the Department has right to evict / refuse any
person who is found indulging any unlawful activities and detrimental to the
Security system at SDSC SHAR.
6.3 The movements of personnel though possessing a valid entry permit are
restricted to the area of their work only. They shall comply with all rules and
regulations of Security system from time to time. In case, Entry Permit is lost,
the party is liable to pay penalty as per the guidelines laid down by the
Department from time to time. In case of misuse of Entry Permit by the
Contractor’s personnel, the party shall be liable to make good any loss caused
to the Department in addition to any other legal actions as deemed fit.
6.4 The party shall before recommending for Entry Permit to any person in any
capacity for the SDSC SHAR campus is entitled to make discreet inquiries about
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the desirability or otherwise of the person being issued permit. If and when
the Contractor has any information or comes across any circumstances, which
in the opinion of a reasonable person, should disentitle any of his workmen
from entering SDSC SHAR or any of its areas, he shall immediately report to the
CISF and Contract Manager and seek instructions in this behalf.
6.5 The party should report to the Department promptly and in full detail each
incident in the work under this Contract resulting in personal injury, including
death or property damage/loss.
6.6 Under no circumstances shall the party release information on matter related
to the performance of work under this Contract without prior written approval
of the Department.
6.7 SDSC, SHAR may provide accommodation on chargeable basis subject to
availability. If the accommodation is not available, contractor has to arrange
boarding at Sullurpeta for their staff.
6.8 Inside office premises, no transport facility will be provided to the party
persons. The party has to make his own arrangement for the same. However,
vehicle support will be provided for movement of our equipment.
6.9 The technical information, drawings, specifications, operation manual and
other related documents prepared during the execution of this Contract are
the property of the Department and shall not be used for any purposes other
than performance of the Contract. All rights, including rights in the event of
grant of a patent and registration of designs are reserved.
6.10 The Contract shall be governed as per the laws of India for the time being in
force. The Courts of the A.P. State only shall have jurisdiction to deal with and
decide any legal matters or dispute whatsoever arising out of the Contract.
6.11 The party should indemnify the Department against any action, claim or
proceedings relating to infringement of all or any of the prevailing labor laws
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like Workmen’s Compensation Act 1923, Contract Labor (Regulation and
Abolition) Act 1970 and Contract Labor (Regulation and Abolition) Central
Rules 1971, Employees Liability Act 1938, Industrial Disputes Act 1947,
Employees State Insurance Act 1948, Minimum Wages Act, Employees
Provident Funds and Miscellaneous Act 1952 during the period of Contract.
6.12 The party should indemnify and hold Department and/or any officer,
employee or agent or assignee thereof harmless from any loss, damage,
liability or expense, on account of damage to property or environment and
injuries, including death, to any persons, including but not limited to,
employees or agents of the Department, employees of the party, and all other
persons performing any part of work hereunder arising from any occurrence
caused by any act or omission of the party or any of them. The party shall, at
its expense, defend any suits or proceedings brought against the Department,
on account thereof, and shall satisfy all judgments and pay all expenses which
may be incurred by or rendered against them, or any of them, in connection
therewith. It is expressly understood that the party shall keep Department
fully indemnified against third party claims and damages to or caused by work
performed under this Contract.
6.13 The party should have dress code for their engineers with batch mentioning
their company Name in SDSC SHAR.
7. Security Deposit
7.1 The party has to provide security deposit for 10% of contract value.
7.2 The security deposit furnished by the successful bidder in respect of his tender
in the form will be returned to him at the end of the contract period, subject
to the satisfaction of SDSC SHAR.
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8. Acceptance/ Withdrawal
8.1 There is no obligation on the part pf SDSC SHAR to communicate in any way
with the rejected bidders.
8.2 After acceptance of the tender by SDSC SHAR, the bidder shall have no right to
withdraw his tender or claim higher price
8.3 Tender with incomplete information is liable for rejection.
8.4 For each category of pre-qualification criteria, documentary evidence is to be
produced serially numbered and enclosed with the technical bid. If the
documentary proof is not enclosed for any/all criteria, the tender is liable for
rejection.
8.5 If any information given by the vendor is found to be false/fictitious, the
vendor will be debarred for 3 years to participate any Corporation of Chennai
tenders.
9. FORCE MAJEURE
Should a part or whole work covered under this agreement be delayed due
to reasons of Force Majeure which shall include legal lockouts, strikes, riots,
civil commotion, fire accident, quarantines, epidemic, acts of God and
Government, fright embargoes, the completion period for work, equipment
referred to in this agreement be extended by a period not in excess of the
duration of such Force Majeure. The occurrence shall be notified by either
party within reasonable time.
10. APPLICABLE LAW AND JURISDICITION
The laws of India shall govern this contract for the time being in force. The
Courts of Andhra Pradesh only shall have jurisdiction to be with and decide any
legal matters or disputes what so ever arising out of the contract.
SDSC,SHAR Page 26
V. Annexure-I List of network services and its operational support
1. This is the contract for facility management (FM) for technical support services of SDSC / SHAR computer networks administration, server administration and operational support for services over those networks.
2. The contract is for the period from 01-04-2018 to 31-03-2020. The scope of the works is given below.
3. To carry out the facility management contract as per the following scopes, the party has to provide as per the following list.
S.No. Description Number
1 Senior Graduate Engineer (ECE) 1
2 Graduate Engineer( ECE) 6
3 Graduate Engineer( CSE/IT) 2
4 Diploma Engineer (ECE) 12
5 Total 21
Major operating Networks:
1. SDSC Intranet network
2. SDSC internet network
3. SGC dedicated networks
4. SDSC wireless networks
5. WAN networks
6. Surveillance networks.
All the above networks are configured with Fiber converters, Layer-2 / Layer-3 switches,
Wireless controllers, wireless access points, Routers, Modems, SNMP manageable UPS
and Hubs. The following network support / service should be provided by the party.
1. Help desk service
2. Technical support service
3. Vendor co-ordination
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4. Server management
5. Asset management
6. Backup and restore services
7. Internet management
8. Mail management
9. Network management security services
I. Scope of the technical support services
1. Senior Graduate Engineer (SGE)
Senior graduate engineer should lead the team administratively and technically control the team for the effective execution of contract.
SGE should carry out o Firewall administration. o Server (LINUX and Windows) administration. o Application server administration (DBMS, Web server and DNS). o Mass storage device administration. o Web application firewall and Proxy server administration. o Network administration.
2. Network Installation - (Graduate Engineer (GE) /Diploma Engineer (DE) - ECE)
Routing fiber patch cords
UTP cable punching / crimping
UTP patch cord (straight / cross) making
Testing the laid UTP cable and UTP patch cords with cable tester.
Testing Fiber core and fiber patch cord with appropriate power source and power meter.
Installing fiber converters, switches / routers, wireless controllers, wireless access points, UPS and any kind of network products.
Carrying out the End – to –End network connectivity test
Configuring the network products with IP addresses, VLAN, Static route applying and other parameters what are all required for that application.
Testing of switches, routers, modems and other network products for its functions.
Firmware up gradation for the switches, wireless controllers, wireless access points and other appliances.
3. Network Node connectivity - (Graduate Engineer (GE) /Diploma Engineer (DE) - ECE)
Installing NIC card in node (PC or server)
Loading appropriate NIC driver
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Configuring IP and other parameters.
Connecting to the network and carry out End – to –End network connectivity test.
Patch the appropriate I/O box in the UTP patch panel.
Configuring IP and other parameters for embedded systems like serial to Ethernet, USB to Ethernet, print servers, print sharer, Toshiba e-studio, thin clients, wireless controllers, wireless access pints, zero clients and etc.,
Providing network connectivity test to the embedded systems.
Providing network printer connectivity.
Installation of SAN host bus adapter and loading drivers.
Installation of NAS and configuring NFS.
IP camera configuration and firmware up gradation of IP camera.
LUN creation in mass storage devices for SAN hosts and IP-SAN hosts.
SAN switch configuration and administration of unified storage configuration and administration.
4. Network connectivity Maintenance - (Graduate Engineer (GE) / Diploma Engineer (DE) - ECE)
Checking the concerned facility network product connectivity status.
Checking the physical link connectivity status of node
Checking the network driver status in node
Checking the network manageable UPS health.
Housekeeping of network racks
Inventory control of the assets involved in their work area.
Network / server connectivity and configuration documentation.
Troubleshooting the fiber optic cable with OTDR, power meter, laser light source and fiber optic tester.
Troubleshooting and checking the UTP cable termination with DTX cable analyzer.
Any network related works assigned by Contract Manager.
5. SDSC-SHAR had implemented various services over these networks. Services are warranting the following services from the party. (Graduate Engineer (GE) / Diploma Engineer (DE) - ECE)
Network services operational support (client side)
Loading antivirus client
Loading asset management client
Loading Remote desktop / Patch management client
Loading Domain time client
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Loading our ERP package client (COWAA)
Loading EGPS package
Loading Digital Signature Certificates for EGPS
Loading e-payment application
Loading MS office package
Internet explorer configuration for internet browsing.
Internet explorer configuration for intranet / internet mail configuration.
Opera, Google chrome, Mozilla firefox and other browser software configuration.
Outlook express configuration for intranet / internet mail.
Loading multilingual software client.
Open web mail / Zimbra configuration support for intranet / internet mail support.
Providing assistance to send / receive Spacenet mail
Providing assistance for Spacenet intranet web browsing and FTP upload / download.
Loading printer driver.
Creating network printer port.
Loading network printer driver
Providing assistance for our ERP package operational support (COWAA).
Reporting system or network hardware problem to the concerned maintenance agency and Contract Manager.
Scanning the system for Virus.
Connecting the hard disk in another machine as secondary hard disk and scan for viruses.
Loading the desktop OS when it is warranted.
Configuring and deploying thin clients and zero clients.
Loading required client software for centralized computation.
Support for any kind of application package installation.
Installation of peripheral boards and testing.
Installation of USB / RS-232/ Firewire port device installation and testing.
Card printer driver installation and support for card printing.
Installation and support for ncomputing and other zero client device
Loading WSS client
Installation of KVM switch
Wireless network configuration on desktops, laptops and smart phones.
Any upgrade / enhancement in desktops and thin clients
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6. SDSC-SHAR had deployed various hardware servers (more than 70) and application
servers (Software) for implementing various services over network. The following
services are warranted at server / client side from the party.
6.1 Operating system related configuration - (Graduate Engineer / Diploma Engineer - ECE)
Loading and configuring the appropriate server operating system ( 2003 enterprise server, 2008 enterprise server , Windows 2012 server, Linux enterprise server , Linux work station, Ubuntu, Linux and advanced server, Solaris ( Intel and SPRAC)
Installation of VMware hypervisor and creation of different virtual machine.
Installation of Vcenter and management of all virtual machines.
User administration in all servers
Active directory configuration in windows servers.
IIS configuration in windows severs
Patch installation
Apache web server configuration in Linux servers
DNS configuration in windows / Linux servers
WINS server configuration in windows servers
Send mail configuration in UNIX servers.
SNMP configuration
Backup server client installation
Disaster recovery client installation
Testing of computer systems for its functions
Any upgrade / enhancement in servers
6.2 Application server related configuration - (GE/DE - ECE)
Firewall installation and configuration
Antivirus server software installation and configuration.
Spam Prevention service software installation and configuration.
Inter-scan message security suite (IMSS) installation and configuration.
URL filter software installation and configuration
FTP server installation and configuration.
Sybase installation and COWAA installation.
Net vault backup server installation, job scheduling and LTO cartridge maintenance.
Data restoration from backup server and bare metal recovery from backup server.
Data restoration in case of disaster or requirement.
Microsoft SQL server installation and configuration in windows servers.
MySQL server installation and configuration in Linux servers.
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BEA web logic server installation and configuration.
Jrun4 software installation and configuration.
Support to install any software package on any servers.
Network management software installation, configuring and manning the console.
Internet bandwidth usage monitoring.
Internet user and mail user administration.
Operational support for enterprise security management software, which produces, computerized pass for all kind of visitors.
Backup and restore operations of all DBMS
Any software Package installation (VC++, .net and etc.,)
Operational assistance and support to load centralized modeling, analysis and computation software.
Support for analyzing the events log on any operating system
Support for any kind of application package installation, configuration and operational support.
Coordinate with internet service providers
Monitoring the mail traffic and mail delivery
Monitoring the virus pattern update in servers and clients.
Photo capturing using badge maker software
Smart card surface printing and personalization
Entry / exit tracking system operational support
Enterprise security management software operational support at check-in, checkout and badge creation terminal.
E-canteen software loading and thermal paper loading in kiosks.
Video management software installation and configuration.
Any server / desktop / services related work over the network assigned by Contract Manager.
7. Computer software operation, testing and maintenance - (Graduate Engineer /
Diploma Engineer – CSE/IT) a. Carrying out operations as per check list. b. Creation / Verification of input files. c. Creation / changes in bitmap files d. Software testing as per T&E test plan. e. Trial runs for verification of software. f. Carrying out Simulation runs. g. Monitoring of various parameters during simulations h. Preparation of documents.
SDSC,SHAR Page 32
II. Support Call resolving methodology:
1. Help desk service:
The party should setup a help desk center at SDSC, SHAR and shall function as single point
contact with the users and the service providers for all the IT related problems at SDSC,
SHAR.
Receive and log the user calls
Issue trouble ticket
Tracking calls, arriving solution and escalating them if necessary.
Generation of MIS reports
Maintain a database of problems and corrective measures
The help desk should be equipped with help desk software to keep records on the calls and database should be maintained to store the call history.
The service of the calls should be primarily done on first in first out basis or on the basis decided by SDSC, SHAR
Required MIS report shall be forwarded to SDSC, SHAR
The help desk will be responsible throughout the life cycle of the trouble till closure.
2. Type of calls
Operating system related calls
Database related queries
Application software related calls
Printing related problems
Request for any software loading and hardware connectivity.
Any other IT concerned problems.
3. Call logging and Registration
Call may be received through telephone, email or in person
All calls should be registered, assigned, responded and monitored till its closure.
When the calls are beyond the control of party, it has to be escalated technical core team of SDSC-SHAR.
A call, which affects large number of users, should be the highest priority.