1 Facility Management at Bahrain International Airport Near and Middle East Aviation Conference Berlin, 9 th June 2010 Martin Seeger Head of International Division HOCHTIEF Facility Management
1
Facility Management at Bahrain International Airport
Near and Middle East Aviation ConferenceBerlin, 9th June 2010
Martin SeegerHead of International DivisionHOCHTIEF Facility Management
2Near and Middle East Aviation Conference
Content
1. Overview about HOCHTIEF and its activities in the Airport Aviation Sector
2. Introduction of Bahrain International Airport
3. Facilities Management at Bahrain International Airport
4. Questions and Answers
3Near and Middle East Aviation Conference
HOCHTIEF AG CompanyHOCHTIEF is an international full service provider developing, building and operating complex projects of all kinds.
With a turnover of about 18,17 billion Euro and more than 66,000 employees in 2009 the group is one of the biggest provider of construction-related services in the world and no. 1 in Germany.
We deliver globally as distinct brands that are leaders in their region:
-HOCHTIEF (EMEA)-Turner (USA)-Leighton (Asia-Pacific)
HOCHTIEF Facility Management Bahrain
4Near and Middle East Aviation Conference
HOCHTIEF activities in the Airport Aviation SectorHOCHTIEF: Design, develop, build, Invest, Manage, Consult and Operate
HOCHTIEF ConstructionDesign and construction of Airports. With its wealth of experience gathered in more than 40 major airport projects, HOCHTIEF figure among the most renowned international players. HOCHTIEF handle all types of projects - from Greenfield airports through to extension and conversion works on active airports.Airport References: Wroclaw , Moscow , Prague, Johannesburg Jeddah , Beirut, Abu Dhabi, etc.
HOCHTIEF AirportInvest, Operate and Consult.HTA has established itself as one of the world‘s leading players in the airport privatization market.
HTA advises airports on an end-to-end basis, bundling aviation, non –aviation business, technical services and financing expertise.
Airport References: Athens, Budapest, Düsseldorf, Hamburg, Sydney and Tirana
5Near and Middle East Aviation Conference
2008Athens International Airport
Budapest International Airport
Dusseldorf International Airport
Hamburg International Airport
Sydney International Airport
Tirana International Airport
HTA/ HTAC Shares
Pax in m
Sales Revenue
>40%
16.5
EUR 420.7 m
37.25 %
8.4
EUR 192.8 m
30%
18.1
EUR 331.5 m
49%
12.8
EUR 230.7 m
13.27%
32.9
AUR 812.7 m
47%
1.3
EUR 26.3 m
HOCHTIEF Airport Six attractive airports
6Near and Middle East Aviation Conference
HOCHTIEF activities in the Airport Aviation SectorHOCHTIEF: Design, develop, build, Invest, Manage, Consult and Operate
HOCHTIEF ConstructionDesign and construction of Airports. With its wealth of experience gathered in more than 40 major airport projects, HOCHTIEF figure among the most renowned international players. HOCHTIEF handle all types of projects - from Greenfield airports through to extension and conversion works on active airports.Airport References: Wroclaw , Moscow , Prague, Johannesburg Jeddah , Beirut, Abu Dhabi, etc.
HOCHTIEF AirportInvest, Operate and Consult.HTA has established itself as one of the world‘s leading players in the airport privatization market.
HTA advises airports on an end-to-end basis, bundling aviation, non –aviation business, technical services and financing expertise.
Airport References: Athens, Budapest, Düsseldorf, Hamburg, Sydney and Tirana
HOCHTIEF Facility ManagementIntegrated Facility Management Services .The high technical & infrastructural standards and the complexsecurity requirements to be met at airports are day-to-day businessfor HTFM. We thus respond to the requests of various groups of interest: International airlines, Air passengers, Tenants & Operators. HTFM generate approx. 70 Mio € p.a in this field of business. Airport References: Bahrain, Athens.
7Near and Middle East Aviation Conference
HOCHTIEF Facility ManagementPosition within the HOCHTIEF group
HOCHTIEF Americas
HOCHTIEF Concessions
HOCHTIEF Real Estate
HOCHTIEF Europe
HOCHTIEF Services
HOCHTIEF Asia Pacific
HOCHTIEF Services
Companies of HOCHTIEF Services
HOCHTIEFFacility Management
GmbH
Other project companies
HOCHTIEFEnergy Management
GmbH
International DivisionBahrain, Czech Republic
Denmark, Greece, Hungary, Ireland,
Luxembourg, Poland, Switzerland, UK
DomesticCountry-wide
branch structurein Germany
HOCHTIEF Aktiengesellschaft
Corporate Divisions
8Near and Middle East Aviation Conference
HOCHTIEF Facility Management (est. 1996), a major division of the HOCHTIEF Group, focuses on comprehensive services for managing properties and industrial facilities
One of the leading vendors for Integrated Facility Management in Europe
Acquisition of Siemens Gebäudemanagement and Lufthansa Gebäudemanagement in 2004
Approximately 5,650 employees
Turnover in 2009: EUR 646 Mil. and more than 26 Mil. sqm Managed Area
Specialization on different branches: Airport Aviation, Automotive, Chemical/Pharmaceutical Industries, Electronics/ Semiconductors, Financial Service Providers/Real Estate Investors, Healthcare, PPP and Venue Management
HOCHTIEF Facility Management
9Near and Middle East Aviation Conference
Bahrain International Airport is an international airport located in Muharraq, about 7 km northeastern the centre of the capital Manama. It is the primary hub for Gulf Air and Bahrain Air.
Bahrain International Airport has a three star rating from Skytrax's airport grading exercise along with seven other airports like : Abu Dhabi Airport, Dubai Airport, and Sydney Airport. In 2010, Bahrain Airport has been named as the winner of the Best Airport in the Middle East award at the Skytrax 2010 World Airport Awards.
Bahrain International Airport
In 2009, over 9 million passengers travelled through BIA , an increase of 3% over the previous year. The average growth over the Period 2000- 2009 was 10%
Bahrain International Airport airport is both the Middle East Regional Distribution Centre and a designated “super-hub” for DHL’s worldwide network.
10Near and Middle East Aviation Conference
Bahrain International Airport Layout 2009 – approx. 9 m PAX
11Near and Middle East Aviation Conference
Bahrain International Airport Initial Situation
Since 2008, Bahrain Airport Company (BAC) is
responsible for managing and operating the Bahrain
International Airport. BAC’s core objectives are to
elevate the role of Bahrain International Airport as a
contributor to the economy and further enhance the
airport's status, infrastructure and facilities for the benefit
of all stakeholders and users of the airport.
.In 2009, BAC established a Joint venture with HOCHTIEF Facility Management in order to
manage all Facilities Management and Energy Management Service at BIA. For this purpose,
120 designed employees are transferred from BAC to the new joint venture company
HOCHTIEF Facility Management Bahrain Airport.
12Near and Middle East Aviation Conference
HOCHTIEF FM and Bahrain Airport Company
Objectives and advantages of our joint partnership
Long-term securing and increase of the value of the airport’s
properties
Higher efficiency and profitability of resources
Provision of highest operational safety, quality of use and
availability
Innovative user concepts, unique products and user-friendly
tools
Holistic view of requirements of users, tenants, owners and
investor
Integration and qualification of local employees in a worldwide
network
13Near and Middle East Aviation Conference
Bahrain International AirportScope of Services
FM Area Services
Hard Services
FM-operation (24/7), inspection, planned maintenance, corrective maintenance for all building services including building structure
– Building services, e.g. air conditioning, cooling systems, building automation, electrical installations, elavators and escalators, street ligthning, water treatment plant
– Special airport systems, e.g. guiding operation system, baggage handling systems, airbridges, x-rays, fleet (sweepers, firefighting vehicles etc.)
Airfield maintenance (civil works)Maintenance projects for existing structureOptimisation of the Energy consumption at the BIA
Soft ServicesCleaning buildings and airfield Landscaping and pest controlLaundry and porter services
Commercial FM Property management support
14Near and Middle East Aviation Conference
Commercial
Marketing& Sales COO CFOHR
Staff Functions Management Board
Operation
Managem.
Technical Services
Object Group BInfrastructure
Service Pool
HOCHTIEF Facility Management BahrainBahrain Airport Company
Board of Directors
Managem.
CivilServices
Technical Services
CivilServices
ElectromechanicalServices
Electrical Services
Sect. Managem.
Maintenance Engineers
CEO
2
4
3
8
16
3
Object Group ABuildings/Terminal I
4
Sect. Managem.
24
1
26
1
2
Managem. Service Point 112
Service Center
Engineers 3
Engineering Commercial Clerks 2
Controlling 1
Accounting 4
Purchasing 1
Warehouse 2
QM/HS 1
Soft Services
SoftServices
Sect. Managem.
14
2
IT & Communication 1
HOCHTIEF FM Bahrain International AirportOrganisation Structure
15Near and Middle East Aviation Conference
AreaPrevious Facility Management
situation
Optimization by theHOCHTIEF Facility Management Bahrain
Airport
OrganisationNo clear structures as responsibilities are spread over several Directorates
Synergies through integrated approachClear organisational structures
ServicesNo clear in- and outsourcing strategyHeadcount based service contracts
Improvement of overall service qualityImplementation of secured SLAs (Service Level Agreements)
ProcessesWell developed quality management No coherent fm-process approach
Implement. of approved international HOCHTIEF processes and standards
SystemsFragmentation of basic systemsNo integrated controlling and reportingNo benchmarking possible
Integrated FM-Computer Systems incl. extensive controlling and reporting tool, customer help-desk and service centre
Costs
Potential external revenues not charged (example FM services to 3rd parties at BIA)No profit centre structure implementedUnsuitable planning and contr. of costs
Reduction of fm- and energy costsMaintenance and enhancement of BIA’s existing and future asset values
Bahrain International AirportPrevious Situation and Optimization Targets
16Near and Middle East Aviation Conference
AreaPrevious Facility Management
situation
Optimization by theHOCHTIEF Facility Management Bahrain
Airport
OrganisationNo clear structures as responsibilities are spread over several Directorates
Synergies through integrated approachClear organisational structures
ServicesNo clear in- and outsourcing strategyHeadcount based service contracts
Improvement of overall service qualityImplementation of secured SLAs (Service Level Agreements)
ProcessesWell developed quality management No coherent fm-process approach
Implement. of approved international HOCHTIEF processes and standards
SystemsFragmentation of basic systemsNo integrated controlling and reportingNo benchmarking possible
Integrated FM-Computer Systems incl. extensive controlling and reporting tool, customer help-desk and service centre
Costs
Potential external revenues not charged (example FM services to 3rd parties at BIA)No profit centre structure implementedUnsuitable planning and contr. of costs
Reduction of fm- and energy costsMaintenance and enhancement of BIA’s existing and future asset values
Bahrain International AirportPrevious Situation and Optimization Targets
17Near and Middle East Aviation Conference
AreaPrevious Facility Management
situation
Optimization by theHOCHTIEF Facility Management Bahrain
Airport
OrganisationNo clear structures as responsibilities are spread over several Directorates
Synergies through integrated approachClear organisational structures
ServicesNo clear in- and outsourcing strategyHeadcount based service contracts
Improvement of overall service qualityImplementation of secured SLAs (Service Level Agreements)
ProcessesWell developed quality management No coherent fm-process approach
Implement. of approved international HOCHTIEF processes and standards
SystemsFragmentation of basic systemsNo integrated controlling and reportingNo benchmarking possible
Integrated FM-Computer Systems incl. extensive controlling and reporting tool, customer help-desk and service centre
Costs
Potential external revenues not charged (example FM services to 3rd parties at BIA)No profit centre structure implementedUnsuitable planning and contr. of costs
Reduction of fm- and energy costsMaintenance and enhancement of BIA’s existing and future asset values
Bahrain International AirportPrevious Situation and Optimization Targets
18Near and Middle East Aviation Conference
AreaPrevious Facility Management
situation
Optimization by theHOCHTIEF Facility Management Bahrain
Airport
OrganisationNo clear structures as responsibilities are spread over several Directorates
Synergies through integrated approachClear organisational structures
ServicesNo clear in- and outsourcing strategyHeadcount based service contracts
Improvement of overall service qualityImplementation of secured SLAs (Service Level Agreements)
ProcessesWell developed quality management No coherent fm-process approach
Implementation of approved international HOCHTIEF processes and standards
SystemsFragmentation of basic systemsNo integrated controlling and reportingNo benchmarking possible
Integrated FM-Computer Systems incl. extensive controlling and reporting tool, customer help-desk and service centre
Costs
Potential external revenues not charged (example FM services to 3rd parties at BIA)No profit centre structure implementedUnsuitable planning and contr. of costs
Reduction of fm- and energy costsMaintenance and enhancement of BIA’s existing and future asset values
Bahrain International AirportPrevious Situation and Optimization Targets
19Near and Middle East Aviation Conference
AreaPrevious Facility Management
situation
Optimization by theHOCHTIEF Facility Management Bahrain
Airport
OrganisationNo clear structures as responsibilities are spread over several Directorates
Synergies through integrated approachClear organisational structures
ServicesNo clear in- and outsourcing strategyHeadcount based service contracts
Improvement of overall service qualityImplementation of secured SLAs (Service Level Agreements)
ProcessesWell developed quality management No coherent fm-process approach
Implement. of approved international HOCHTIEF processes and standards
SystemsFragmentation of basic systemsNo integrated controlling and reportingNo benchmarking possible
Integrated FM-Computer Systems incl. extensive controlling and reporting tool, customer help-desk and service centre
Costs
Potential external revenues not charged (example FM services to 3rd parties at BIA)No profit centre structure implementedUnsuitable planning and contr. of costs
Reduction of fm- and energy costsMaintenance and enhancement of BIA’s existing and future asset values
Bahrain International AirportPrevious Situation and Optimization Targets
20Near and Middle East Aviation Conference
AreaPrevious Facility Management
situation
Optimization by theHOCHTIEF Facility Management Bahrain
Airport
OrganisationNo clear structures as responsibilities are spread over several Directorates
Synergies through integrated approachClear organisational structures
ServicesNo clear in- and outsourcing strategyHeadcount based service contracts
Improvement of overall service qualityImplementation of secured SLAs (Service Level Agreements)
ProcessesWell developed quality management No coherent fm-process approach
Implement. of approved international HOCHTIEF processes and standards
SystemsFragmentation of basic systemsNo integrated controlling and reportingNo benchmarking possible
Integrated FM-Computer Systems incl. extensive controlling and reporting tool, customer help-desk and service centre
Costs
Potential external revenues not charged (example FM services to 3rd parties at BIA)No profit centre structure implementedUnsuitable planning and contr. of costs
Reduction of fm- and energy costsMaintenance and enhancement of BIA’s existing and future asset values
Bahrain International AirportPrevious Situation and Optimization Targets
21Near and Middle East Aviation Conference
AreaPrevious Facility Management
situation
Optimization by theHOCHTIEF Facility Management Bahrain
Airport
OrganisationNo clear structures as responsibilities are spread over several Directorates
Synergies through integrated approachClear organisational structures
ServicesNo clear in- and outsourcing strategyHeadcount based service contracts
Improvement of overall service qualityImplementation of secured SLAs (Service Level Agreements)
ProcessesWell developed quality management No coherent fm-process approach
Implement. of approved international HOCHTIEF processes and standards
SystemsFragmentation of basic systemsNo integrated controlling and reportingNo benchmarking possible
Integrated FM-Computer Systems incl. extensive controlling and reporting tool, customer help-desk and service centre
Costs
Potential external revenues not charged (example FM services to 3rd parties at BIA)No profit centre structure implementedUnsuitable planning and contr. of costs
Reduction of fm- and energy costsMaintenance and enhancement of BIA’s existing and future asset values
Bahrain International AirportPrevious Situation and Optimization Targets
22Near and Middle East Aviation Conference
Bahrain International AirportAdditional Business (example): Cavotec Ground service equipment
Ground Services Equipment
Planned extension of 9 remote aprons with Cavotec’s patented pop-up service solutions
HTFM Bahrain Airport provide maintenance and system operations (ground services)
23Near and Middle East Aviation Conference
HOCHTIEF Facility Management Bahrain W.L.L.
P.O. Box 20382 Flat No 01, Building 2464, Road 2663 Busaiteen (Block 226) , Kingdom of Bahrain
Tel.: +973 17 29 25 05Fax: +973 17 29 73 29
E-Mail: [email protected]://www.hochtief-facilitymanagement.com
HOCHTIEF Facility ManagementThank you for your attention!
HOCHTIEF Facility Management GmbH
Tel.: +49 201 824 8078Fax: +49 201 824 8111
E-Mail: [email protected]
24Near and Middle East Aviation Conference
Back-up
25Near and Middle East Aviation Conference
HOCHTIEF as a whole Group have a long and prestigious track record in the Airport Aviation sector.
One of the main HOCHTIEF hallmarks in the 1990s was airport construction.
In the early 1990s HOCHTIEF enlarged the airport facilities in Warsaw, Poland.
In the Mid-1990s the company helped modernize and enlarge the airport in Beirut, Lebanon, while it
continued operation. The project included a new landing strip over two miles long that reached far out into
the ocean, a 1,5 mile long breakwater, a new passenger Terminal with an annual capacity of six million
people, and a new coastal highway.
The company also acquired more than 40% shares in the Athens International Airport (AIA), and won
the major contract for planning, financing and building the new AIA in 1995. (BOOT Project)
Other major Airports build by HOCHTIEF:• Frankfurt /Main and Cologne Airports in Germany
• Jeddah Airport in Saudi Arabia – largest contract ever awarded to a single construction company
in 1975.In 1997, HOCHTIEF founded the HOCHTIEF AirPort GmbH subsidiary to focus on planning, financing and
operating airports worldwide, a field in which HOCHTIEF was investing as a second focus for its business in
addition to construction.
In the same Year, HOCHTIEF acquired shares in the Flughafen Dusseldorf GmbH and won a contract to
modernize and enlarge the Düsseldorf Airport.
26Near and Middle East Aviation Conference
Object Group Buildings and Terminal I
Technical Services
Ventilation andAir-Conditioning
ElectromechanicSystems
Electric Systemsand Electronics
Civil and Caretaker
Civil Services
Plumber
Management
Object Group Manager
Commercial Clerk
Object Group Infrastructure
Project Assistance
CivilMaintenance
Civil ServicesTechnical Services
Airfield Lightning
1
11
Management
Object Group Manager
Commercial Clerk Project Assistance
1
11
4 284
4
4
4
27Near and Middle East Aviation Conference
Service Pool and Utilities
Section Manager
Electromechanical Section
Ventilation andAir-Conditioning
ElectromechanicSystems
Water Treatmentand Supply
Electrical Section
ExteriorLighting/ Aerodome
High Voltageand Generators
Electric Systemsand Electronics
Chilled Water System
Technical Fleet Management
Electrical Engineers
Maintenance Engineering
2
Mechanical Engineers 2
7
1 Section Manager 1
7
4
3
3
12
6
8
Soft Services Manager 1
Section Manager
Terminal & Buildings
Airfield Cleaning
Landscaping/ Gardening
1
4
4
1
Project Engineers
Architect
Civil Engineer
Draftsman
1
1
1
Engineering Soft Services
Porters 2
Assistant 1
Management
Landside Cleaning 2
Cleaning Systems
28Near and Middle East Aviation Conference
Management
Service Centre Manager
Service Centre
Service Point
Service Point
Project Assistance
11
1
1