Facilities Management Middle East - May 2010

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An ITP Business Publication | May 2010 Vol. 05 Issue 5

HOW SMART METERING CAN HELP FMS

PROVIDE AN EQUITABLE DIVISION OF BILLS

2009 WINNERS TALK ABOUT THEIR EXPERIENCES OVER THE LAST YEAR

POWER AND WATER

FMME AWARDS

CONTENTS

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CommentAlan Millin explains how call centres can alienate your valued customers from getting the good FM service you promise them.

OnlineWhat’s on the web? The most popular FM stories of the month.

FM ExpoExhibitors and FM providers fi nd time to speak to Facilities Management Middle East to discuss their expectations for this year’s FM Expo, as they prepare for the event.

InterviewAriston Thermo Middle East’s Emanuele Stano on the progress of the water-heating market.

NewsA round-up of the regional news making an impact in the FM industry, including the signing of major contracts and the launch of a new industry player.

Lifecycle and building managementHow can your choice of maintenance strategy affect the long-term operation of key building plant?

AwardsIn line with the FmME Awards 2010, to be held this month, last year’s winners refl ect on the last 12 months and explain how they have progressed since the ceremony.

Power and waterSmart metering can keep facilities managers, building owners and tenants happy, according to industry experts.

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2 May 2010 www.constructionweekonline.com

DEATH OF 2BSelina Denman, Editor, CommercialInterior DesignIs technology taking over tra-

ditional design equipment i.e. the pencil and paper?

WHAT’S ON THE WEB

COLUMNS & FEATURES MOST POPULAR

GRAND MOSQUE

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IN PICTURES

• Seven of the latest jobs in construction• Guggenheim Abu Dhabi set for end-of-year

tenders• Exclusive: KEC project chief fl ags tenders

for May• Clock tower to be world’s second tallest

building• Cityscape opens without a bang

• Farnek Avireal to offer carbon management services

• GCC opens door for access control innovation

• Al Barari reaches new milestone• Investors call for greater transparency

EDITOR’S CHOICE

Designs for Denmark’s fi rst purpose-built grand mosque have been released by archi-tects Bjarke Ingels Group (BIG) as the local council gave approval to the development plan. Construction of the mosque is expected to start within a year. The 4500m2 project will be at the centre of a 124,000m2 development, which is being part-managed by the Muslim Council of Denmark.

Stuart Matthews, Senior Group EditorWhere genuine green building is concerned, developers need to

be told what to do, compelled to do it and encouraged to take it further.

Conrad Egbert, EditorReiterating the importance of self-regulation in all walks of life.

Saifee Tarwala, guest columnistWhat to keep in mind before signing a contract.

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EDITOR’S LETTER


H i there. You may or may not remember me, but I was at the FmME awards 2009, waiting in the wings for winners to tell me how they felt about their achievements. Back then I was a writing for our sister magazine Construction Week. I didn’t know much about

the FM industry at the time, but I was struck by the sense of ‘community’ within the sector. From the offi ce administrator to the CEO, everyone has their part to play within a company and it was clear from my fi rst impressions that team work was what led them to victory at the ceremony this time last year. A lot has happened over the last 12 months, some of you I have met and a lot of you I haven’t, but I am ready and willing to learn all about your companies and how you contribute to the market. What I know already is that showing recognition to the industry’s top dogs has never come at a better time. The ever lurking economic downturn has given companies time to concentrate on important issues, such as health and safety initiatives and green solutions, which has led to the opening of new and appropriate award categories for this year’s FmME event, to be held on May 19. The crisis has also taught us to look back and evaluate how business can be improved. And, quite appropriately, last year’s winners spoke to Facilities Management Middle East this month to discuss their progress since the show - see p13 to fi nd out what they have been up to. I don’t know which companies or individuals will be awarded for their efforts this year and I am excited to fi nd out, but if previ-ous winners are anything to go by then the FM industry has a lot to look forward to.

Sarah Blackman, deputy [email protected]

RE: Robot window cleaners to take over DubaiIt is an innovation and could change the future of the façade

cleaning industry. I hope we will see this happening in India as well.Rakesh Borse

It is a brilliant idea and can help anyone in this field.Hany Fouad

RE: Developer reacts to reader complaintsThe list of issues with the Cresent is endless. I bought an apartment in the hope of letting

the property out and, although I have one tenant, he is moving out because of the amount of issues he faces living there and the extortionate charges for parking.Jatinder

RE: Spiderman does final façade checkWhat a waste of money and just think of those poor cleaners who have to wear those ridiculous

suits in the blazing heat.Jeremy

RE: FmME Awards 2010I’m really looking forward to seeing who will win the Health and Safety Offi cer of the Year award, there has been a

lot of focus on this sector this year.Susan

To make a comment on Facilities Managment Middle Eastnews and features visit www.ConstructionWeekOnline.com/news/facilities-management or email [email protected]

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COMMENT


In desperation you start calling round to fi nd the name of someone higher up the food chain within Elm Street FM who you can speak to. Finally you get the name and contact number and make the call. Your air conditioning is back on within the hour. Two hours after that your new contact calls you back to ask if everything is okay. Amazing, this is a whole new level of service from Elm Street FM.

A week goes by and you get up one morn-ing to go to work. You go to take a shower and fi nd that there is no water pressure. You’ve faced this situation before too; it’s the booster pumps that have failed, yet again. You place the dreaded call to Elm Street FM.

“Good morning, Elm Street FM, Freddy speaking, how may I help you?”

“I have absolutely no water pressure in my apartment.”

“Sorry sir, we don’t do apartments, we only do common areas.”

“The problem is not in my apartment, it’s in the pump room.”

“How do you know that sir, are you a plumber?”

Notice again how Freddy immediately sidesteps Elm Street’s responsibility and tries to fob you off.

You haven’t had your corn fl akes or coffee yet, you are tired, unwashed and grumpy. You let Freddy have it yet again.

Call centres can prove to be unhelpful during times of crisis.

“Are you sure that you know how your

help desk / call centre agents really treat your

customers?”

You wake up one morning to fi nd that your apartment is rather warm. The fan coil units are blowing air but there’s no cooling. It’s a prob-

lem you’ve faced before and the last time it happened, the problem related to the chilled water pump operation. You take a quick tour of the building and confi rm that there is cooling in certain parts of the building, but not yours. You’ve paid your service charges so you call the FM help desk, which we will refer to as a call centre as you are certainly not going to get any help…

Ring, ring… “Good Morning, Elm Street FM, Freddy speaking, how may I help you?”

“I have a problem with my air condition-ing, there is no chilled water.”

“I’m sorry sir, we don’t do apartments.”Notice the immediate sidestep of any

potential responsibility here. Freddy didn’t even try to fi nd out what the problem is. You try to explain.

“The problem is not in my apartment, it’s on the building chilled water side.”

“Oh you will need to call the district cool-ing company then. They’re responsible for chilled water.”

You explain that it is not the district cooling company that is needed; the prob-lem is on the building side of the chilled water system.

Freddy: “And how do you know that? What do you know about air conditioning?” (Yes, this actually happened).

With a lifetime of HVAC knowledge at your fi ngertips you are now ready to take the gloves off and let Freddy have it full force. But, still you don’t get anywhere. Freddy asserts that as the building is out of its Defect Liability Period (DLP), Elm Street FM has no responsibility. After three days of battling with Freddy and demanding that he escalate the issue, you still have no air conditioning.

A couple of hours later there is still no wa-ter pressure so you call again and torment Freddy’s pals and resolve to do so until you get the water pressure back.

Finally the water pressure returns.Sounds funny doesn’t it? Yet this is what I

faced recently and I’m sure that others who live in the same development fact the same problem. But why should things be like this?

Remember the guy that came to my rescue and restored my air conditioning immediately that he knew there was a problem? He is Elm Street FM’s ambassa-dor, the company’s future. The technical and customer service he provided was excellent. But, the call centre agents are preventing him from doing his job by their immediate alienation of Elm Street’s customers and refusal to process required work.

So here’s the question for you.Are you sure that you know how your

help desk / call centre agents really treat your customers?

If you are not, you have a serious problem waiting to bite your rear end.

Alan Millin is an independent consultant, coach and trainer, based in Dubai. He has over 35 years’ experi-ence in the HVAC industry, and has led the consultancy mission of two major Dubai FM companies. He can be contacted at: [email protected]

The power of the call centreAlan Millin explains how call centres can alienate your customers from getting the good service you promise them

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NEWS ROUND UP


FM contracts awarded for DIP projectG4S and Berkeley Services will provide cleaning and security services to the Single Business Tower project

SECURITY AND MAINTENANCE \\Group 4 Security and Berkeley Services Group have bagged contracts to work on Dubai Investment Properties’ Single Business Tower project.

The real estate developer awarded Berkeley Services the cleaning and support services contract, while Group 4 will be taking care of security measures within the development.

“We wanted to offer our tenants the best in facilities and services and hence we met several contractors to understand what each one brings to the table. Selecting the right contractor was a long and competitive pro-cess, where several companies tendered their applications,” said Single Business Tower property manager Ani Vladi.

“After meeting with sev-eral companies, we zeroed in on Group 4 security and Berkeley Services for our building security and cleaning and support ser-vices. We are confi dent these two companies, which are leaders in their respective fi elds, will offer our tenants only the best services and support facilities.”

Located on Dubai’s Sheikh Zayed Road, Single Business Tower features 248 offi ces, spread over 45 fl oors and retail space on the ground level.

The building, which was designed by Arkiteknik Inter-national, is equipped with a BMS system including advance surveillance and fi re protection systems to ensure the security and safety of all tenants working inside the tower. Single Business Tower will offer tenants round-the clock facility management services.

Dulsco will collect waste from 36 stations.

Asteco CEO Elaine Jones on strata regula-tions: “Yes, we are ready for the regula-tions. We are so

desperate for the regulations because it will re-invigorate the market and reignite the inter-est in buying property here. It is so important for the market as a whole.”

SANITATION AND WASTE //Sharjah-based Dulsco has signed a contract to collect waste from 36 Enoc/Eppco service stations in the emirate.

The company began the collection of food and gen-eral waste from the stations

Dulsco sweeps up Enoc station deal in Sharjah, UAEin August last year and the new contract is set to further strengthen the relationship with Enoc/Eppco.

“This is the fi rst time we have provided this type of service to Enoc/Eppco service stations in Sharjah. We have

Author of Johnson Controls’ recent study, Global Workplace Innovation, Marie Puybaraud told FM World:“Tech-savvy and demanding younger workers are mak-ing their presence felt all over the world. The recession has mitigated some of the need to court them, but as the economy recovers those companies that offer what they desire will undoubtedly be in the position to secure the bright-

est, sharpest and most talented workforce.”

Khalifa Al Kuwari, CEO for Qatar Or-thopaedic and Sports Medicine Hos-pital, Aspetar on FM in the medical sector: “Large organisations have to recognise their responsibilities to the environment. Aspetar is committed to the implementa-tion of environmental and waste management systems, which are second to none in our industry.”

Cityscape managing director Rohan Mar-waha on the success of last month’s event:“Unfortunately, the

catastrophic event thousands of kilometers away in Iceland has an impact here in Abu Dhabi. Undoubtedly thou-sands of potential visitors from Europe and the Ameri-cas have been unable to get fl ights to the region.”

A MONTH IN QUOTES

been strictly following the collection schedule agreed upon between us,” said Dulsco Sharjah senior manager Paresh Karia. “We look forward to fur-ther developing our relation-ship with Enoc/Eppco through additional services in future.”

NEWS ROUND UP


EIMA completed the training course in a day.

Three60’s head of facilities Wilson Lee.

SANITATION AND WASTE //Imdaad will provide FM services for its fi rst ever Abu Dhabi proj-ect, the company has announced.

The contract was signed with Census International, the facilities management arm of Manazel Real Estate, and cov-ers waste management, pest control and recycling services for Al Reef Villas.

“We are pleased to associate with Census and Manazel on this high-profi le project. Imdaad sees this as a great opportunity

Issuer: Kuwait Central Tenders CommitteeTender No: MEW/63/2009/2010Description: Maintenance service for A/C in Shouiba South IWPP.Closes: May 4Fees: KD170Contact: Central Tenders Committee- Ministry of Electricity and Water

Issuer: Kuwait Central Tenders CommitteeTender No: KPA/30/2009Description: Operation and mainte-nance work of all fi re alarm and fi re fi ghting services in storage areas.Closes: May 4Fees: KD30Contact: Central Tenders Committee – Kuwait Port Authority

Issuer: Oman Public Authority for Electricity and WaterTender No: 88/2010Description: Operation and maintenance of Nizwa water supply system in Oman.Closes: May 3Fees: OR225Contact: www.tenderboard.gov.om

Issuer: Oman Ministry of EducationTender No: 118/2010Description: Supply of daily cleaning services for the Ministry of Education.Closes: May 24Fees: OR150Contact: www.tenderboard.gov.om

Issuer: Royal Commission for Jubail and YanbuTender No: POM J-2563Description: Operation and maintenance for the Royal Commission Medical Centre at Yanbu Industrial City.Closes: June 27Fees: SR12,500Contact: Director, Purchasing and Warehousing Department, PO Box 30031

FIRE SAFETY //A fi re fi ghting training course for the staff on The World Cruise Ship has been complet-ed in Dubai.

The one-day programme, conducted by Emirates Inter-national Maritime Academy (EIMA) covered extinguishing different types of fi re, search and rescue, familiarisation with fi re fi ghting equipment, crowed management, and the use of breathing apparatus.

“We are increasing our efforts in developing training

MAINTENANCE AND SERVICES //Master developer Tamouh has outlined the scope of its new facilities management arm at Cityscape Abu Dhabi.

Three60, launched last year, has now begun its operations and offers services from inves-tor relations management, strata and master community manage-ment and lifecycle costing to general services, such as main-tenance of common facilities.

“The key component in our planning stages is a study we

Imdaad bags fi rst Abu Dhabi project

EIMA completes fi re training on The World

Tamouh launches FM subsidiary at Cityscape Abu Dhabi

to prove credentials as a world class FM solutions provider in the rapidly developing Abu Dhabi market. We are confi -dent that our environmentally friendly operations will support Al Reef’s focus on quality and elegance,” said Imdaad CEO Jamal Abdulla Lootah.

Imdaad will cover the fi rst 244 villas which have been handed over to home owners in the Arabian Village sector of Al Reef, and will expand its services to the rest of the villas

activities for different types of marine craft operators in the region. These courses provide basic training as well as update and refresh the expertise, skills and knowledge in light of new developments in boating

carried out to understand the needs and expectations of the home-owners, which we aim to meet and add further value to. As an illustration of the breadth of services we provide, the team at Three60 has identifi ed part-ners and suppliers that deliver specialised amenities,” Three60 head of estates, properties and facilities-senior management Wilson Lee.

“We will continue to identify these opportunities and provide Tamouh with intelligent solu-

as they are handed over.This is the fi rst planned com-

munity in the UAE for middle-income investors and includes a total of almost 2400 villas.

tions to create real value for home-owners.”

Three60 also oversees the management of Tamouh’s proj-ects, including Marina Square.

Imdaad has recently installed waste

management systems within Jumeirah

and Business Bay communities.

TENDERS

technology and know-how,” said EIMA director Jaafar Bin Sidin.

“With the massive infrastruc-ture projects and maritime facili-ties being developed in the UAE and across the Gulf, it’s impor-tant that we provide an initiative that will enhance the practical and theoretical know-how of the entire boating community, par-ticularly on aspects concerning safety and the environment.”

The World is a ship, which slowly travels the globe, serving as a home for residents from around 40 countries.

INTERVIEW


Heating UpAriston Thermo Middle East marketing manager Emanuele Stano on the progress of the water-heating market

ARISTON \\What is Ariston Thermo’s history in the Middle East?The Ariston Thermo Group, formerly the Merloni Ter-moSanitari Group, has been op-erating in the Middle East from more than 30 years, together with our partner Paul Weil Company LLC, which oper-ates in some of the countries of the region. We entered the market with our historical core business product, electric storage water heaters, and have sold several million of them in our long presence in the market. Nowadays Ariston has a unique recognition in the market thanks to the proven quality shown over three long decades. In the last fi ve to six years we have also launched new product lines such as gas boilers and solar systems.

How important is the MENA region to the global group?We have launched our dif-ferent product lines in the 13 countries that we are managing from our Dubai offi ces. These do not include North Africa; but from Dubai we also cover the Levant countries, GCC, Iran and Afghanistan. The Ariston Thermo Group has a total turnover of above US $1.8 bil-lion, with a global sales network which distributes in more than 150 countries. It is the most international player in its sector, with almost 50% of sales coming from extra EU countries.

What products and services do you offer here?In our product portfolio for the Middle East region we offer different models of electric storage water heaters with capacities from 10 to 3000 litres.

water heater of the same capac-ity. Specifi cally, a special water inlet pipe guarantees 10% more hot water output. It is based on improved mixing effi ciency: during a water draft, normally the cold inlet water ‘disturbs’ the hot water inside the tank, so that the outlet water tempera-ture will go below the comfort value of 40°C. The special inlet

pipe keeps the cold and hot water layers well-separated, so that the water draft can last longer (the outlet hot water will reach later a temperature below 40°C).

Your affi liation with Europe obvi-ously means the latest trends and developments get introduced to the MENA region quite quickly?Exactly. With six million water heaters produced a year, and 19 factories all over the world, the group must always respect the latest and strictest regulations coming from any of the major markets. The Middle East market, being supplied from the same factories which manufac-ture goods for Europe, offer only CE-certifi ed model ranges, which comply with European regulations in terms of safety and performance.

Do your products have to be adapted at all for local conditions?Our product lines have been calibrated on the most extreme conditions to satisfy the market demands coming from any of the 150+ countries where we sell our goods. In our region, only KSA requires a special safety valve to respect the SASO regulation. Therefore we have a specifi c full line of products equipped with this accessory for our Saudi customers.

What are the main markets you serve in the region?We have dedicated sales teams for projects and retail. With the booming growth in the real estate market over the last decade, a big effort was placed on tender sales, and this guar-anteed us the biggest market share and premium recognition today. With our wide range of

The number of water heaters Ariston Thermo manufactures

globally per year

6MILLION

We are also commercialising instantaneous electric and gas water heaters, gas storage water heaters, gas boilers and solar systems. In 2010 we are launching a revolutionary range of sanitary water heat pumps, and as per the evolu-tion of our water heater range, in accordance with the latest European directives on energy saving, we are introducing a comprehensive new product range with new aesthetic and technical features.

Can you tell us a bit more about your Nanomix innovation?This provides more hot water in comparison with a traditional

Stano: Ariston must respect the latest and strictest regulations coming from major markets.

INTERVIEW


LATEST TECHNOLOGY

The Ariston Thermo Group has launched a new range of electric storage water heaters (50 to 100 litre capacity) in the Middle East. Anticipating continuous tech-nological innovation, and in respect of the latest European standards on energy effi ciency, the Ariston worldwide product offering has been updated. Commerciali-sation of the updated range in the Middle East began in January 2010.

Technical specifi cations such as the heating element power rate, voltage, tank working pressure and external dimensions have not been changed at all. However, building on the strong foundation of the renowned quality of Ariston products, certain improvements have been introduced to all models in the range.

These include Nanomix technology, which guarantees improved performance due to new internal components, a new unbreakable external thermometer, new fi nishing technology for the external casing, new Italian-designed aes-thetics and more resistant carton boxes.

The new PRO ECO model, thanks to electronic control, presents features, including the BEST control system, the ECO function for energy-saving, a front LED control panel with a ‘smart’ thermometer, an ABS safety package that includes active electric safety, an anti-overheating system, an anti-dry heating function, an auto diagnosis function and an anti-bacterial function. Titanium Plus glass-lined is offered on the PRO ECO model.

The existing Ti Tronic and Ti Tronic BEST ranges will be replaced by the new PRO ECO range, the SG R range will be replaced by the new PRO R range and the existing SGHP range will be replaced by the new BLU R range.

The Ariston Thermo Group has a leading position in three key sectors: water heating, central heating and air-con, and components. Its range includes wall-hung and fl oor-standing boilers, water heaters, solar systems, heat pumps and air-con.

“In the water-heater sector, Ariston is the major player in the UAE market

today, with internal marketing estimations giving us a market share

about three times larger than our nearest competitor.”

– Emanuele Stano

The new Pro R water heater from Ariston.

products, we can answer the demands for any hot-water requirement, from domestic use to industrial. Nowadays, the opportunities are coming from the ‘green’ technology approach in new buildings, but also from neighbouring regions such as Eastern Africa and Central Asia.

What gives you the edge in such a highly competitive market?Thanks to our presence over the last 30 years and the recog-nised quality of the products, Ariston continuously increased its presence in this market, with several competitors ap-pearing and disappearing in

terms of the competitive sce-nario. In the water heater sec-tor, Ariston is today the major player in the UAE market, with internal marketing estimations giving us a market share about three times larger than our nearest competitor.

What are some of the major trends impacting on the market here? Are green building and sustainability major drivers?As a group, yes, this is a focus, with big investment in solar systems, heat pumps and energy-saving appliances. In the Middle East we are in the start-ing phase, with a lot of interest being expressed in solar. It

will still take some years to reach a mature market level in this regard. Sensi-tivity to energy effi ciency has still not matured here. I am sure this will happen in the next few years. The low cost of electricity is not pushing users to save on energy consumption. However, the government is putting much effort into this new green trend, and the results will soon become apparent, with solar systems becoming more and more popular in both domestic and commercial buildings.

How has the economic downturn affected business regionally and globally?Of course, the second

half of 2008 and the whole of 2009 presented us all with a challenging scenario. From this

altered economic perspective, new opportunities emerged, and if markets such as Dubai showed a slowdown, others such as Abu Dhabi, Qatar and KSA kept on at high levels, guaranteeing an overall good performance for the area. Emerging markets are still showing strong growth. Glob-ally, this has been the occasion to revise some procedures in order to consolidate the growth of previous years and to be even more competitive as soon as the markets again start pulling in the sales.

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What is your company’s outlook for the year ahead?In our sector we probably still have to face the impact of the stopping of many real-estate projects in the region. Few new construction projects have com-menced in the last 18 months, and this will mean little demand for water-heating appliances during 2010 and 2011. However, as stated, this will be compen-sated by new markets that we are exploring, along with new opportunities arising from the new product lines that we are now launching.

fmME AWARDS


AWARDSfmME AWARDSfmME AWARDS


A year in reviewIt’s the end of another fi nancial year and, quite fi ttingly, Facilities Management Middle East is about to recognise those industry players who came out on top. This year, its not only been about survival of the fi ttest, but the survival of the most innovative, the most respondent to change within the market and the most infl uential. And, as celebrations commence, last year’s winners look back on their experiences over the last 12 months and explain how they have progressed since their victories this time last year. James Day from Smashing Cleaning Services tells us how the awards helped his company grow;

Mace Macro’s Bill Heath talks about the projects his company has been involved in since it won the FM Consultant of the year award and health and safety manager Simon Horner discusses the lessons Drydocks World has learned after winning a gong last May. Meanwhile, 2009’s Unsung Hero of the year Heide Peralta talks about her ambitions and Nehme Moujaess, managing director for Terraverde, tells us about his hopes for this year’s awards, which will be held on May 19 at the Park Hyatt, Dubai.

fmME AWARDS


FM CONSULTANT OF THE YEAR:Mace Macro International managing director Bill HeathWe have progressed well and although it has been a tough year, we are close to meeting our business plan projections.

HEALTH, SAFETY AND SECU-RITY INITIATIVE AWARD:Drydocks World outgoing health and safety manager Simon HornerThe organisation always strives to improve in all matters relating to

health, safety and environmental man-agement. Due to the dynamic hazardous nature of the ship repair industry and the diversity of the staff it employs, it is imperative that worksites are proactively monitored and systems developed to ensure all risks are prioritized and suit-ably controlled. To support this, DDW, Dubai has invested signifi cantly in its HSE resource, bringing in a series of new HSE professionals throughout all levels of the organisational structure.

CLEANING SERVICE PROVIDER OF THE YEAR:Smashing cleaning services general manager James DayAs a result of the awards we were able to make some very good contacts, which in turn lead to contracts for professional cleaning services so we were very pleased with the outcome of the awards, not only winning an award but also that it generated business opportunities for us.

LANDSCAPING CONTRACTOR OF THE YEAR:Terraverde managing director Nehme MoujaessTerraVerde will continue to progress as we always strive to fi nd better ways to operate and achieve our continuous goal of enhanc-ing the environment. A recent development has been the launch of our new showroom located on Al Wasl road, where anyone can come in to ask our resident experts for ad-vice on creating the garden they envision. At the new garden centre clients will fi nd a collection of ideas to inspire and brighten their interior and exterior living spaces.

How has your company progressed since last year’s FmME awards?

UNSUNG HERO OF THE YEAR:Mace Macro facilities coordinator Heide PeraltaMy career history to date as facilities coor-dinator has been both interesting and var-ied. I have been given numerous chances to undertake training and development and I have been encouraged to contribute to developing and improving working prac-tices. Also, I’m very happy though as I’m working for the best manager I’ve ever had (Phil Terzza). He’s really motivational and helpful. I want be come very good facilities manager someday. Last year’s champions have improved on last years efforts.

fmME AWARDS

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What challenges have you faced over the last 12 months and how have you overcome these challenges?Moujaess: Companies have adapted their approaches towards generating business due to the economical downturn. Clients are looking for more value for their money, and want companies willing to give more personal attention than before. We have always treated each client as a priority, pay meticulous attention to detail, and continue to exhibit and promote our services.

Heath: Although the market has become easier in terms of availability of resources, the main challenge is to fi nd the good people who fi t within our business culture and ethic. What lessons have you learned?Horner: The summer months are always challenging and we did see the numbers of heat related illness rise in 2009. To combat this, we have now introduced additional ‘cool rooms’ throughout the site, which give workers the opportunity to reduce their body temperature at the early signs of heat effect. The Heat Management Programme is also supported by Heat Awareness Training; the issue of oral rehy-dration salts and forced ventilation and air conditioning units put into confi ned spaces and tanks.

Day: To verify the work with all parties concerned and also to reduce our credit risk. We have had problems securing pay-ments. The diffi cult thing about cleaning is that it is not a product that you deliver, it’s a service and you can take back the work you did. I have one customer who hasn’t paid me for the Dubai Metro, but am I likely to go back and start spreading dust everywhere? Of course not.

Peralta: I believe that you just need to be smart, innovative, through and customer-focused in order to enjoy the job. What projects have you worked on since winning your award?Heath: We have not only renewed some of our existing contracts such as King Abdulla Economic City but also won commissions with major blue chip companies in UAE, who we cannot disclose due to confi dential-ity reasons. One signifi cant win though was to advise the Jordanian Government on their FM strategy.

Horner: The organisation concentrates its focus in three main areas of business; ship repair; ship conversion and new build-ing. Throughout 2009, the company has worked on a number of fl oating production, storage and offl oading (FPSO), and FSO conversion projects, with a unique fl oating storage and regasifi cation unit project now currently underway.

Do you think you stand a good chance of winning an FmME award this year?Moujaess: We will be nominating our-selves again this year as we continue to hold ourselves responsible for pioneering for better landscaping practices that use sustainability in their main approach. We believe we stand a good chance at winning as we have continued to grow and achieve progress in our journey. Winning the award pushes us to work harder to prove why we deserve recognition for our efforts.

Day: The requirement for entry was to have one project where we have excelled and we were very fortunate to have worked on the Formula One project before the fi rst race in November and we got a fantastic referral letter from Aldar, which proved that we ticked all the right boxes for them. It was a great project and we completed the work in 21 days. Because of this, I think we do stand a good chance of winning again.

Heath: Hopefully we stand a reasonable chance of winning because we believe the nature of our facilities management commissions demonstrates we are at the forefront of the development of FM within the region. We will certainly be nominating ourselves again.

FmME award nominees and winners celebrated their achievements at the Westin Hotel, Dubai this time last year.

H&S and Security Initiative 2009 winners: Drydocks World-Dubai

Mace Macro hope to win another FmME award this year.

EXPO UPDATE


Opportunity isn’t a word many people would associate with the economic downturn.

However, it seems that profes-sionals in the facilities manage-ment industry have a promising future ahead of them, as the FM Expo 2010 is about to highlight.

The event, to be held from May 18-20, will give exhibi-

tors a chance to showcase their services to delegates, but also to discuss ideas and the current trends in the market place with other businesses. And, one view that appears to be shared by expected attendees is that the roles of FM suppliers and providers are becoming increasingly important.

ShowtimeAs the fi fth consecutive FM Expo approaches, speakers and exhibitors discuss what their expectations are for the big event

EXPO UPDATE

The fi nancial crisis has certainly stopped many con-struction heavyweights in their tracks, but while the develop-ment of new projects has been quite slow over the last year or two, these industry players have had time to pause and think about maintaining their existing buildings, by way of outsourcing facilities manage-

MARKET GENERATED REVENUES OF

OUTSOURCED FACILITIES MANAGEMENT IN 2009

US $3.8

EXPO UPDATE


ment services to specialised companies.

In fact, the market earned revenues of over US $3.5 million in 2008 and the overall facili-ties management sector in the GCC is expected to grow at a compound annual growth rate of 18% by 2013, according to a white paper, prepared by Frost and Sullivan especially for this year’s FM Expo.

“The demand for facilities management services is grow-ing strongly and moving in the right direction with the need for professional maintenance evidently increasing. Builders and facility owners in the region are becoming aware of the com-mercial and environmental ad-vantages of involving a facilities management fi rm to address their maintenance needs,” the report says.

“It’s an amazing market real-ly,” adds David Wilson, product development director for DMG World Media, the organiser of the FM Expo.

“If you look at it from a GCC perspective – it gets an enor-mous amount of turnover and the industry is predicting that FM will overtake construction

in terms of billions of dirham that will

be spent.”Wilson

also predicts that facilities management companies will become

more involved in a project, which

is in the

“We want to promote Techem to existing and potential customers. We want to create awareness of the presence of the company in the Middle East and increase our clientele,” says Techem Energy Services region-al manager Hans Altmann.

Techem is an international service provider which helps the property industry and private landlords to save on water and power consumption.

This year, the company will be showcasing cold meters with Radio Frequency technology to visitors and delegates.

“The cold meter is specially designed for installation in cool-ing circuits. Recording the fl ow according to the multiple jet principle guarantees high measurement accuracy and the measurement stability. The im-peller wheel rotation is recorded with a contact free and magnet free sensory mechanism which enables recognition of the fl ow direction,” explains Altmann.

“The counter has 18 display functions including cold energy status on reference day, current fl ow, fl ow temperature and return temperature, temperature difference, performance, etc.”

Altmann will also be speaking at the FM Expo conference on how to cope up with the present market challenges by capitalis-ing on Techem’s global experi-ence and reducing energy cost of the property by up to 25%.

Saving energy is set to be a central theme at this year’s expo as the need to effi ciently man-age lifecycle costs increases.

“Cost saving solutions is a wide issue; most of the cost is in-curred due to the high usage of energy which is getting scarcer. The solutions on how to mini-

“In the former times the FM industry was the weakest link in the industry cycle, but with the current market conditions

FM would surely be in the driver’s seat.”

EXHIBITORS WILL PRESENT THEIR SERVICES AND

PRODUCTS AT THE FM EXPO 2010

40

Techem will showcase its range of meters.

Exhibitors are hoping to increase their clientele during this year’s FM Expo.

conference will be the offi cial launch of the Middle East Facilities Management As-sociation (MEFMA) and its new agreement with RERA, which will ratify the industry body as an association recognised by the government.

MEFMA is set to imple-ment regulation, legislation, benchmarking, transparency, accredited training courses, networking opportunities to sup-port professionals, product and service suppliers and end-users in the real estate sector.

And, as the FM industry becomes more mature and complex, clients and develop-ers are seeing that they don’t necessarily have the expertise

and technological resources to meet current end-user require-ments, which leaves a gap for FM experts to step in.

Techem Energy Services is one company that is hoping to get noticed by these clients at this year’s expo.

early stages of development. “FM needs to be integrated

right at the beginning of the devel-opment – even at the architectural stage – rather than coming in as a secondary service,” he says.

Another exciting addition to the exhibition and supporting

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FM will overtake constructionin terms of billions of

dirham that will be spent.”

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EXPO UPDATE


VISITORS ARE EXPECTED TO ATTEND THE FM

EXPO 2010

6000

mise the energy costs must be implemented,” adds Altmann.

Honeywell, which is mostly known for its aerospace technology, construction safety equipment and transportation systems in this region, also wants to highlight its energy saving automation and control systems, which have proved popular internationally, at this year’s expo.

“Nearly 50% of Honeywell’s product portfolio company-wide is linked to energy effi ciency and renewable energy. Sim-ply by using the Honeywell technologies available in the marketplace today, the energy consumption could be reduced by 15 to 20% and play a key role in curbing and reducing global greenhouse gas emissions” ex-plains Honeywell business devel-opment director Kyle Bashy.

“The key to driving energy cost down is awareness and individual willingness to adapt to slightly different life style. Hon-

eywell recognise that the Middle East is committed to change and it is committed to help.”

Farnek Avireal, a facilities management consultancy, which offers maintenance, security and general cleaning to develop-ments, also wishes to showcase its energy management services at the event.

“We have been introducing sustainable products for quite some time, but we have new products now like water saving devices and energy saving modules, which we introduced just six months ago and our car-bon footprint consultancy was launched three months ago,” says Farnek Avireal general manager Markus Oberlin.

“We are experiencing increas-ing levels of interest for energy management services and car-bon footprint services.”

But, the FM Expo 2010 won’t be entirely focused on energy management. Other FM tech-nologies services that add years to a building’s lifespan will also be presented.

The UAE’s Kendah Pest Control, for example, will be ex-hibiting its latest solutions such as rodent, fl y and bird control.

“One of the new systems that we are introducing is the Three Zone Protection Plan. Zone 1: locate and eliminate pest nest-ing and harborage sites on the property grounds; Zone 2: stops pests from entering the home by sealing the building; and Zone 3: eliminates any interior pest nesting sites with minimal use of pest control products and is usually accomplished by using mere grams of pest baiting mate-rial,” Kendah branch manager Warren Gabule.

So, the FM event will high-light the growing need for good facilities management services, the need to cut lifecycle costs and implement energy saving solutions to extend and the

Last year’s FM Expo was a success. SPEAKER’S CORNER: KUMAR RAMESHFrost and Sullivan programme manager for Environment and Building Technologies Practice in South Asia and the MENA region Kumar Ramesh discusses the topics he will be touching upon at this year’s FM Expo conference.

What issues will you raise during your presentation at the conference?During the presentation I will talk about the current trends in the market, throw light on the opportunities in the sector and touch upon the factors for industry success.

Frost and Sullivan will present a new white paper at the expo, what will this reveal?We want to give an outlook for the future of the Facilities Management market in the Middle East. I will talk about managing buildings, the needs of the end-users and the challenges faced by facility managers.

What are the current trends in the FM market?Over the last two years, the construction sector, especially in the commercial segment, has spread across the GCC - countries like Saudi Arabia and Qatar have gained a lot of importance. It’s all about being adaptable. There are some smart marketing efforts being taken by companies established in markets like the UAE and these companies are seeing huge potential for growth. But, we can’t throw away the opportunities in the UAE because an FM market is constant and never ending. So, it shouldn’t be just about growth or a market that provides revenue for one year and another the next year – it’s about providing a service to a building, it’s a continuous market.

What does it take for an FM company to be successful in this market?Success will revolve around how the market moves forward and companies should look at how end-users can benefi t from building management. Also, before the downturn, a lot of companies were focusing on the UAE market, but services need to be spread across the region and not concentrated in one area.

How will the 2010 expo compare to previous years?Last year people were worried about where revenues are going to come from, but this year companies have witnessed activity in many of the GCC countries so the comfort levels of participants will be higher. And, they will be keen to know which markets are going to open up opportunities for them and what partners will be going to expo.

importance of adopting new technologies.

But, will the show make a difference to exhibitors’ FM providers’ businesses? And, will the demand for FM services increase after the expo?

“We foresee an increase in demand of our services considering that all participants and visitors will gain the full knowledge of our products and services being offered and how

important our pest management solutions are in attaining a better standard of living,” Gab-ule responds.

And, Altmann agrees: “The demand for FM services is huge, and is surely growing. In the former times the facilities management industry was the weakest link in the industry cycle, but with the current mar-ket conditions FM would surely be in the driver’s seat.”

FM Expo is the essential event to fulfil your complete property and facilities management needs. See the latest technologies and get expert advice on how to more effectively manage and maintain your built environment from the biggest names in the business.

18 - 20 May 201011am - 7pm dailyHall 8, Dubai World Trade CentreDubai, United Arab Emirates

Our fantastic conference and workshop programme features speakers from the region’s leading FM and training consultants. Simply not to be missed, view the full programme at fm-expo.com

Register online now for FREE fast track entry www.fm-expo.com

Energy Savings PartnerCo-located with

SECTOR ANALYSIS


Change is afoot in the Middle East construction industry. The combination of the ongoing global economic crisis and sudden intense focus on sustain-able design has provoked a dramatic shift away from the desire to complete buildings as quickly as possible - as witnessed during the boom period - to a

focus on their long-term operational effi ciency.

hange is afoot in the Middle East construction industry. The combination

How can your choice of maintenance strategy affect the long-term operation of key building plant? Facilities Management Middle East investigates

How can your choice of maintenance strategy affect the long-term operation of key building plant?

Maintaining operations

SECTOR ANALYSIS



SUSTAINABILITY

Extending the life cycle of both the buildings and their major plant, while reducing the operational costs are becoming pre-requisites for major proj-ects. And core to the success of making this desire a reality is the maintenance strategy that is undertaken. But what exactly is an effective maintenance programme and how can its implementation affect an MEP system and building operation in the short- and long-term?

Effective maintenanceThe benefi ts cited for an effective preventative mainte-nance policy are numerous: lower operating costs; higher energy effi ciency; reduced plant

breakdowns and associated downtime; extended lifecycle of plant; and improved indoor and outdoor environmental quality. Achieving some or all of these benefi ts is essential to all building projects today, with the primary need for cost-effectiveness.

“The lack of an effective maintenance programme would not only shorten the lifecycle of equipment, it would also lead to lower performance in compari-son with the intended design, higher energy bills derived from the loss of effi ciencies, unhappy tenants, and an indirect impact on a business due to disruptions or major repairs,” stresses Be-mco AirCare division manager Michel Farah.

“On average, if maintenance is kept up every six months on both indoor and outdoor [air conditioning] units it will easily give more than 50% energy effi ciency savings,” adds Panasonic Middle East product head Abby Thomas. “This in-

at 21/22 ºC but you will never get these temperatures if there is no maintenance of the outdoor units.”

Maintenance in practiceIn order for any maintenance policy to be effective a number of factors should be considered, including staff, programming and individual equipment needs.

“A good maintenance programme involves proper planning, effi cient scheduling and staff with the right combina-tion of technical and manage-rial skills,” states MAF Dalkia energy and sustainable develop-ment manager Francisco Ramal-heira. “With the most advanced diagnosis techniques, the life cycle of equipment can be sub-stantially improved,” he reports. “The aim of a good maintenance programme is to reduce the gap between the current state of the system and its original design parameters to give its optimal ca-pacity and power consumption,” adds Farah. If poor maintenance procedures are undertaken then this can be almost as ineffective as providing no maintenance at all.

Any programme applied must consider each piece of equip-ment individually in addition to the overall system operation and its interaction with the build-ing schedule. The frequency at which individual components should be maintained and the procedures that should be undertaken will vary. “The manufacturer’s operating and maintenance manuals are the reference for conducting peri-odic preventive maintenance on each piece of equipment,” advises Farah. “As for the plant overall, it is good practice to track different system indicators to anticipate problem areas be-fore they reach crisis situation.”

A detailed maintenance schedule including all the

PREVENTATIVE MAINTENANCE: THE BENEFITS• Lower operating costs• Increased revenue due to low downtime• Improved energy performance• Extended equipment life cycle• Improved indoor and outdoor environmental quality• Flexibility to adjust maintenance downtime around client operating needs• Reduced plant failures• Preventative maintenance gives an estimated 12-18% cost savings compared with reactive maintenance programmes

“The lack of an effective maintenance programme would not only shorten the lifecycle of equipment, it would also

lead to lower performance in comparison with the intended design”

Michel Farah

High energy savings can be achieved through proper maintenance services, experts say.

creased effi ciency is mainly due to improved heat transfer in the system. Any dirt clogging fi l-ters, for example, will act as an insulator meaning more power is needed to achieve the cooling loads. “Without maintenance the performance of the equip-ment goes down but it uses the same power, so it may give 60T [of cooling] but consumes the same energy as 100T, so the client is losing money,” explains UTS Carrier business unit man-ager for service Sajid Tungekar. “If properly maintained, this would not happen.”

In the worst case scenario the desired indoor temperature may not be achievable, which can also have health implica-tions. “You can set a thermostat


SUSTAINABILITY

OVER A PERIOD OF 20 YEARS A WELL

MAINTAINED PIECE OF EQUIPMENT WOULD HAVE A 50% LOWER

COST THAN THE SAME UNIT WITHOUT

MAINTENANCE

50%

equipment on site should be created and kept up to date in order to coordinate the different inspections, calibration and maintenance works. This must done in liaison with the facili-ties manager to avoid service disruptions.

For fi re life safety systems, the need for effective mainte-nance procedures is even more important to ensure the systems will function in an emergency. “[The maintenance programme] should involve reliable centered maintenance (RCM) to ensure that the system is reliable and available when required,” stress-es Swetank Jain, Sales Manager Tyco Middle East Abu Dhabi branch. “It should include a good assessment of the sched-uled and unscheduled service; task profi cient personnel; a pro-vision of the anticipated spares and transport; and, importantly, train the onsite personnel to avail the system to maximum capability,” adds Jain.

The cost factorWith price one of the primary factors considered by fi rms when selecting a maintenance policy, how benefi cial can it be to operational and life cycle costs to spend in advance on preventative maintenance?

“The cost of preventive maintenance compared to operational cost and energy is negligible when the lifetime cost of the system is taken into consideration,” states Jain. “From experience, a properly maintained system’s shelf life if 25% to 50% more than a non-maintained system under the same environment. The cost of replacement of a system is far greater compared to getting the same system maintained properly,” he reports.

“Preventive maintenance is a good investment by all means,” adds Farah. “For example, assuming a unit of plant that is worth $100,000 has a lifecycle of 10 years, a lack of maintenance in certain conditions could shorten its life by 50% result-ing in an early replacement. Over a period of 20 years a well maintained piece of equipment would have a 50% lower cost than the same unit without maintenance.”

Those considering their proj-ects as short-term investments should be aware that failure of systems due to poor mainte-nance is not simply a long-term consideration. “If you avoid two to three years of maintenance then by the fi fth year you will have parts failure,” states Thomas. “If, for example, the compressor fails, this is worth 80% of the product value, and with this gone [the unit must be replaced]. Plus, when the effi ciency of a unit is low then automatically electricity bills will increase,” he adds.

Any argument that regional differences in terms of lower costs of power and water mean preventative maintenance is not viable when looking at lifecycle costs have also been proven invalid. “It is defi nitely more cost-effi cient to employ proper preventive maintenance, even in this region where labour and

DISADVANTAGES OF A POORLY APPLIED MAINTENANCE POLICY• Increased costs due to unplanned downtime of equipment • Reduced life of plant and system• Increases labour costs, especially if overtime is needed for untimely repairs or replacement • More breakdowns• Potential increased costs associated with repair or replacement of equipment • Possible secondary equipment or process damage from equipment failures • Ineffi cient use of staff resources

utilities prices are averagely low-er than the rest of the world,” stresses Ramalheira. “The best example for this is the replace-ment of air fi lters: replacing an F-class fi lter (EN779) at two-thirds of the recommended end of life is on average 20% cheaper when all costs are considered,” he reports.

Building operational costs should also be considered when evaluating the cost-effectiveness of a maintenance programme. “A 20% saving on running costs is possible if you do proper maintenance on indoor [air conditioning] units,” reports Tungekar. This is due to the ineffi cient heat transfer that will occur due to dirt on fi lters for example. “When you don’t clean the fi lters regularly they get clogged with dirt and this affects the motor which must work harder and will eventu-ally break. [Replacement of the

motor] may cost AED400-500, but for the whole year fi lter maintenance may cost less than AED100,” stresses Tungekar. “It’s a small cost for preventative maintenance, but if you don’t do it will cost you high as the equipment is out of operation.”

Overall, the cost of mainte-nance programmes has fallen signifi cantly over the past few years, making their application even more cost-effective. “The annual maintenance costs can be as low as 10% of the total cost of a unit, so over a 20-year period you break even; if you don’t spend this money then the unit won’t last that long,” stresses Thomas.

“The effi ciency of the main-tenance techniques could be measured by comparing the preventive maintenance cost to the corrective cost or repair. A good ratio is 70% for the former and 30% for the latter,” advises Farah. “Should the repair cost passes that level, the mainte-nance programme needs to be reviewed to identify the causes of the imbalance and reduce the need to repair,” he recommends.

Advances in technology have simplifi ed preventative mainte-nance procedures, with many units now including built-in indi-cators that alert facilities manag-ers when parts are becoming less effective or items such as air conditioning gas needs refi lling. This has also contrib-

Bemco AirCare division manager Michel Farah.

SECTOR ANALYSIS


uted to the falling maintenance costs. “To maintain a ducted unit fi ve years ago it cost around AED1000, today this would cost around AED500; this is due to advances in technology: the unit will tell if fi lters are bad, gas is needed, what parts are about to fail etc,” reports Thomas.

Industry inputBoth manufacturers and service providers offer a number of ways in which to maximise the benefi ts of preventative main-tenance to clients. These range from ensuring maintenance is carried out by fully qualifi ed staff to providing scheduled breakdown of maintenance for each specifi c part of a unit, such as fi lters or coils.

Within its annual mainte-nance policies, Panasonic includes the fi rst year of service free of changes, which includes two free services and fi n cleaning.

To achieve optimal levels of indoor air quality Bemco Aircare recommends annual maintenance of all air systems components, including all fi lters, fresh air intakes, fan coils and air handling units, drain pans, ducts, plenums, supply and return grilles. “[We] put a special emphasis on maintaining and renovating the HVAC air systems to improve the indoor

air quality in buildings by following ASHRAE guidelines and the NADCA procedures,” reports Farah.

UTS Carrier’s procedures include both a dedicated main-tenance phone line and staff training. A monitoring system applied to Carrier equipment checks the operational parame-ters against set-points in order to predict potential problems before they occur and prevent breakdowns. Using such equipment however needs special skills if benefi ts are to be achieved. “The quality of the people doing the mainte-nance is essential,” stresses Tungekar. “Technicians need to diagnose the problem, fi nd the root cause and sort it so there is no need to return; a good technician wont have to repair the same fault twice,” he adds. The fi rm assesses all its technicians annually and provides additional training if needed, key performance indicators (KPI) are also used

throughout the year to assess their success rate.

FM specialist MAF Dalkia undertakes several procedures to ensure good maintenance results, reports Ramalheira. The fi rm has set up an ISO-certifi ed internal quality management system that is continually audited both internally and externally. This details all the fi rm’s activities in processes and procedures that are tailored to meet the individual needs of each job site managed.

“Our on site team is respon-sible for both the implementa-tion and monitoring of all site activities which are carefully managed and monitored us-ing state-of-the-art Computer Aided Facilities Management (CAFM) software,” reports Ramalheira. “Internal checking mechanisms and tools allow us

to check for deviations in the normal operating conditions of our sites,” he adds. In addition, the fi rm has a 24/7 call centre for clients to report any abnor-mal operating conditions.

Technical developmentsWith maintenance a key factor in maximising the potential life of plant, manufacturers have been taking steps to further ensure its effectiveness. New product developments include elements that reduce the

overall maintenance needed; plus technology that eases the process by accurately monitor-ing, predicting and reporting in advance when parts need repairing or replacing, enabling forward proactive action.

In 2010 Panasonic added motion detector automatic air temperature control to models in its deluxe range, ensuring reduced operational costs and lower energy use. The units detect when there is no-one in an area and automatically increase the running tempera-ture from, for example 21 to 23˚C, cutting the cooling loads. In addition, the fi rm offers models with built-in air puri-fi ers, removing the need for additional plant, while ensur-ing high indoor air quality.

UTS Carrier recently intro-duced to the region its ultra-violet C-band germicidal lamp technology. Proven to improve heat transfer, reduce the built-up of viruses and dirt on fi lters and provide health benefi ts, the air conditioning units have an ultra-violet lamp installed next to the coil and are particularly suited to applications with cold, damp conditions that may encourage viruses to breed, or in areas where cleaner air is needed, such as healthcare facilities. Maintenance costs of units with the lamps are also reduced as the coils remain cleaner for longer.

With fi rms continuing to ease the burden on facilities manag-ers and clients set to increase demand for longer plant life in the future, maintenance is one area that is set to become more important yet with time. “Any equipment if not main-tained will break down and this will have an effect on business. The question to ask is what will you be losing if you don’t maintain your plant?” warns Tungekar.

Panasonic ME product head Abby Thomas.

“When you don’t clean the fi lters regularly they get clogged with dirt and this affects

the motor which must work harder and will eventually break.”

Sajid Tungekar

AVOIDING MAINTENANCE IN THIS PERIOD COULD

LEAD TO THE FAILURE OF EQUIPMENT

2-3 YEARS

‘Getting ahead of the curve: Managing the challenges of FM growth in the Middle East’

18 - 20 May 2010Dubai World Trade Centre

Dubai, United Arab Emirates

Energy Savings Partner Co-located with

For full conference details and delegate prices, visit: www.fm-expo.comFor delegate enquiries, please contact David Wilson: +971 (0)4 438 0355

Day 1 Highlights

Juma Al Muhairy, MEFMA - Where is FM at on a government level and what is MEFMA’s remit?

Scott Peterson, marketing director, Honeywell - What do remote building technologies offer FMs and end-users?

Ron Edwards, head global FM, Royal Dutch Shell - The multi-national’s journey to achieving award winning FM status

Q & A panel session with senior industry experts and MEFMA board members

Day 2 Highlights

Colin Arthur, business consultant, wasl DREC - Building regulations. What’s new in Dubai and the Middle East

Nigel Hambly, Modus - Reducing supply chain costs through management innovation and technology

Ulysses Papadopolous / Nick Bennett, CitySpace -Sustaining a productive workforce in a safe and efficient working environment

Mohamed Habbal, senior manager operability, Nakheel - Integrating FM from concept

Attend exclusive Master Classes!

Topic: Sustainable development makes business sense – financially, environmentally and socially.· Sougata Nandi, B.Tech, M Tech, LEED AP, PMP; director sustainable development, Tecom Investments, Sustainable Energy and Environment Division (SEED) and Enpark

Topic: Transparent cost modelling, flexible contracts and input vs. output specification· Nigel Lucker, divisional director, London & South West NB Entrust

Visit www.fm-expo.com now for full programme and pricing

... AND EVEN MORE !

Don’t miss out on a fantastic tour of the world’s tallest hotel building The Rose Rayhaan Rotana.

Learn how the experts overcame some of the most challenging FM requirements and continue to successfully manage this record-breaking project.

22 Conference FMME.inddC f FMME i ddMMF ddMMMMMMMMFF 22M Conference FMME.indd 2FM d 2 MMPP 2121/30/10 3:27:230/10 3 27 23/3/33// 22333/30/10 3:27:3/3 :2 MMMMMMMMPP11 PM1 PM

SECTOR ANALYSIS


The use of smart meters and sub-me-tering systems is rocketing worldwide, with the technology

expected to become virtually a standard feature in buildings within the near future. As governments aim to raise their coun-try’s green credentials and utilities fi rms seek to reduce consumption and optimise the use of available power and water sup-plies, the application of such automatic smart metering and sub-metering systems are being seen as ideal solutions.

In fact, the technology is seen to be so benefi cial that several countries have intro-

duced legislation covering their applica-tion. Smart meters were introduced as a standard in the UK in 2008 by First Utility for customers in the Midlands. In Decem-ber 2008 the UK Department of Energy and Climate Change announced a plan to install the meters in all homes by 2020. The Republic of Ireland’s Green Party Minister for Communications, Energy and Natural Resources has also pledged to introduce smart meters in every home

in the country by 2012 and a European Parliament

mandate require EU member states to have in place smart meters with 80% coverage by 2020. Many other countries worldwide have taken similar pledges, with the USA and Scandinavian countries being among the biggest drivers of the technology.

In the Middle East, the recent focus on energy effi ciency and sustainable build-ings is making these systems increasingly popular. In addition, the risk of insuf-fi cient utilities services being available to meet demand in the fast developing

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SECTOR ANALYSIS


POWER AND WATER

Smart metering in operationIn general, smart metering involves the use of advanced meters that have a number of additional functions to traditional versions, such as real-time sensors, power outage notifi cation, and power quality monitor-ing. These functions enable the meters to accurately read consumption in real time, measure consumption over set time periods and can include the calculation of fl exible energy tariffs. This data collected is then communicated automatically via a network to a central location for monitoring and billing.

Rather than a single meter being installed for an entire building and the bill for usage being divided equally or accord-ing to the space used, individual meters are installed for every space or user and

bills made according to actual consump-tion. “If no meters are used the only way to share the cooling energy bill is to use square meter based billing,” stresses Heikkinen. This is of particular issue for building users that are not permanently based in their offi ce or apartment and can cause signifi cant knock-on effects for both developers and utilities consumption.

“If, for instance, a tenant is living in their apartment for two months per year they still have to pay for cooling [they have not consumed when a single-metered system is in installed],” explains Heikkinen. ”This does not encourage the tenant to switch off the cooling, neither is it fair for them. At the end this will increase living costs in the building and the owner of the building will fi nd it more and more diffi cult to fi nd

There is a clear difference in the consumption of water in measured and non-measured cases, experts say.

region means solutions are being sought to reduce consumption. Sub-metering has been implemented in a large number of projects across a wide range of sectors and the technology being applied is becoming more sophisticated.

One of the biggest benefi ts of the sys-tems in this region is the ability to provide more accurate billing to individual users, with high-rise, multi-tenanted buildings the norm. In addition to ensuring that tenants are only charged for their actual consump-

tion, this has been proven to provide both fi nancial and operational cost savings to the building owners due to a drop in consumption.

“There is a clear difference in the consumption of energy as well as water in measured and non-measured cases,” reports Jarmo Heikkinen, general man-ager, Kamstrup Middle East. “At least 20% energy savings can be achieved as standard after meter installation according to European experience,” adds Heikkinen. “Defi nitely once the [metering] display is in a residence and monitored by the con-sumer they will see how they can minimise their usage and this will help the utilities,” agrees Bobby Krishnan, sales manager, Elster Metering. “A 30% reduction in use is possible,” Krishnan adds. In some cases up to 40% energy savings have been achieved by the installation of individual tenant meters.

ENERGY SAVINGS CAN BE ACHIEVED AFTER METER INSTALLATION

20%

“The meter data collected can be used for analysing the whole

cooling system”Jarmo Heikkinen

SECTOR ANALYSIS


new tenants after awareness of the matter spreads in the tenant market.”

A typical smart metering system includes the installation of cooling energy (BTU) meters in the chilled water circula-tion pipe lines. A data collection module is included inside the meters and wired M-Bus or wireless radio hard wire system installed in the building; plus data collec-tion software installed in a PC at a central location either within the building’s facili-ties management control centre or off site.

“The overall operation of a system depends on whether [the operator] wants the features built-in or externally; the most important features are the software, communications system used and the me-ter itself,” explains Krishnan. “The type of communications system used depends on the type of building system installed, some have good infrastructures so PLC can be used, whereas others need to use GPRS technology,” Krishnan adds.

Automatic Meter Reading (AMR) sys-tems operate without manual intervention and typically collect the consumption val-

ues every night. “The meter data [collect-ed] can be used for analysing the operation of meters and the whole cooling system; it is very, very valuable information,” stresses Heikkinen. An AMR exports the data into the billing system on a regular basis, with invoices thus produced for tenants.

The pros and consA number of disadvantages associated with smart metering system have impeded its larger take-up to date, however a growing knowledge of the systems’ operation and technology advances, plus external factors such as pressure on utilities resources and the drive for energy effi ciency are helping to overcome these issues.

Capital costs; the dissemination of the data collected; and future-proofi ng of systems are among those factors cited as disadvantages of the technology. In ad-dition, privacy issues have recently been questioned in some countries such as The Netherlands.

The advantages offered by the systems far outweigh any potential disadvantages. In addition to fair billing for tenants and reduced energy and water consumption due to user awareness of consumption, lower maintenance costs are possible. Heikkinen explains: “[The systems en-able] a survey of operation of the meters, which indicates to the operator possible meter failures and enables a quick reac-tion and no need for energy use evalu-ation for non-operation time,” explains Heikkinen. ”A survey of operation of the cooling system gives information of block-ages, bottle necks, unbalance etc of the network,” he adds.

Lower impacts on the mains utilities services is also possible as is optimis-ing of usable supply. This is a particu-larly important factor in a region where the demand for utilities due to the fast construction of new buildings has been seen to outstrip the available supply in some areas. “[Smart metering systems] mean building owners can plan for future upgrades and can have a demand response feature, which allows them to

shed load to other areas of the building [with greater demand] when needed,” explains Krishnan.

Product developments The technology for smart metering con-tinues to advance, with some of the latest developments including new survey possi-bilities and wireless data collection. Power Line Carrier (PLC) communication is one of the latest features to reach the Middle East, reports Krishnan. Already used in other areas of the world this involves us-ing the existing copper cable to transmit the information from the meters and is cheaper than some alternative methods. “No-one has used here yet but there are two projects in the pipeline, so we should see results in one year,” reports Krishnan.

A number of products are offered by manufacturers for use in smart metering systems. Kamstrup’s portfolio includes the Multical 601 advanced calculator and Ultrafl ow 14 fl ow sensors. Ultrafl ow 14 is a static fl ow sensor based on the ultrasonic measuring principle for use in cooling installations that have water as the heat transfer medium. Multical 601 receives volume pulses from the connected Ultrafl ow 14 and calculates the energy for every pre-determined water volume. The energy calculation includes temperature measurements in fl ow and return as well as correction for density and heat content according to EN 1434.

Kamstrup has recently introduced a USB Meter Reader to the region, which

Energy bills can be pricey if sub-meters are not installed.

POWER AND WATER

“Once the [metering] display is in a residence

and monitored by the consumer they will see how they can minimise

their usage”Bobby Krishnan

• Fair billing for tenants, who pay for actual consumption • Encourages energy and water saving as users are more aware of consumption • Reduced impact on the utilities services due to reduced overall consumption• Advanced systems indicate potential meter failures, simplifying maintenance and reducing breakdowns• They can be used to survey the cooling system operation giving details on blockages, bottle- necks and unbalance, enabling corrections for effi ciency• Real-time consumption data available• Reduction in maintenance costs

SMART METERING SYSTEMS: THE BENEFITS

SECTOR ANALYSIS


Billing registers, interval data and power quality information can be read and stored, thus enabling valuable historical meter data analysis.

Smart metering and energy manage-ment solutions specialist Landis & Gyr

also offers a wide portfolio of products in the Middle East including meters for residential, commercial and industrial applications. Its scalable AMM software has open architecture for easy localisation and customisation. A fourth generation AMR system, it offers fl exible metering and billing.

The fi rm’s Imega software enables automatic meter reading via the internet, lowering communication costs and short-ening reading times. Imega is the interface between a meter and an automatic meter reading (AMR) system and can manage a list of dynamic IP addresses of internet-connected meters.

enables reading of electricity, heat, cooling and water readings in three to fi ve sec-onds; involves no complicated IT set-ups and offers a low cost solution for small systems. The fi rm has a number of further launches planned for 2010. The MC402 cooling energy meter range is scheduled for release in July. In the same month the fi rm plans to launch the M-Bus Master, which provides cost savings by enabling the integration of AMR and BMS in the same network.

Elster Metering products are available in the UAE from Al Tayer. The fi rm offers total enterprise automated meter reading (AMR) and advanced metering infrastructure (AMI) solutions that can be tailored to meet individual client metering system needs. Elster’s advanced energy information man-agement systems enable utilities, energy marketers and customers to monitor and manage electricity usage, power quality and reliability. It’s EnergyAxis smart metering solutions are engineered on open standards, allowing interfacing with a wide range of third-party technologies.

Elster’s Meridian enables users to automatically perform meter data acquisi-tion, analysis and reporting; streamlining processes, lowering costs, ensuring con-sistency, and improving productivity. Data from meters can be read and consolidated into reports or summaries for analysis and forwarding to others. Meters can be read remotely via telephone or locally via direct-wired connections. Automated scheduled meter readings can be set up for varying time periods according to client needs.

20151050 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000

MULTI-STOREY DWELLINGS: Energy consumption for heating and hot tap waterTopperne, Individual metering from 01.93 Banehegnet, Individual metering from 01.96Alberts Lund Nord, Individual metering from 02.96

Data collected using meters in Europe over a ten year period shows the amount of water and heating consumed in MWh/100m2.

One of the biggest benefi ts of the systems in this region is the ability to provide more accurate billing to individual users.

“A survey of operation of the cooling system gives information of blockages

etc. of the network”Jarmo Heikkinen

PROJECT TRACKER


PROJECT TITLE CLIENT CONSULTANT MAIN CONTRACTOR VALUE / VALUE RANGE (US$ MN)

PROJECT STATUS PROJECT TYPE

Al Jassimya Tower Sheikh Jassim Bin Khalifa EGEC Commodore Qatar Construction

31 - 100 project under construction Commercial Buildings

New Qatar National Museum Qatar Museum Authority / QP Jean Nouvel Not Appointed 31 - 100 project under design Recreational Facilities

Al Attiyah Office Building Sons. of Abdulla Bin Hamed Al Attiyah

Arab Engineering Bureau Construction & Reconstruction Company

27 project under construction Commercial Buildings

Al-Wakra Hospital Public Works Authority GHD Global Joannou & Paraskevaides Overseas

508 project under construction Hospital

New Arrival Terminal at DIA - Package 2

Qatar Airways GHD Global Arabian McNamara Contracting

16 - 30 project under construction Airport

Mesaieed Housing Development - Phase 2

QP/Qatar Real Estate Investment Company

Arab Engineering Bureau Not Appointed 2,000 project under design Residential Development

Al Emadi Twin Towers Mohammed Esmail Al Emadi Arab Consulting Engineers Not Appointed 101 - 250 project under design Commercial Buildings

Al Majid Residential Tower Ahmad Mahdi Ali Al Majid Arab Engineering Bureau Al Seal Contracting 57 project under construction Residential Buildings

Sidra Medical & Research Centre

Qatar Foundation Cesar Pelli & Associates/Ellerbe Becket

OHL/Contrack International

2400 project under construction Hospital

Library for Qatar University

Qatar University Arab Architects Group Tadmur Contracting & Trdg Est.

69 project under construction Educational Facilities

Residential Building in Fox Hills

Buzwair Real Estate/QDREIC Faim Design Not Appointed 2.5 - 15 project under design Residential Buildings

Apartment Building at Al Sadd

Mr. Nasser Abdul Aziz Nasser Al Nasser

Consulting Engineering Group

Not Appointed 16 - 30 award awaited for the main contract

Residential Buildings

Palm Towers Dar Investment & Development Co. M.Z. & Partners Al Seal Contracting 218 project under construction Mixed Use

Business Park & Hotel Facilities in Najma

Shk. Mohammed Bin Hamad Al Thani

Arab Engineering Bureau Redco Construction 101 - 250 project under construction Mixed Use

Labour Accommodation at Wakrah - Phase 2

Public Works Authority Al Aqsa Consulting & Engineers

Ramco Engineering 5 project under construction Residential Buildings

Samiriya Towers Ali Mohammed Al-Khayareen M.Z. & Partners Gulf East Trading & Contracting


Manarat Lusail Mohamed Abdel Ghani Al Mansouri

Architectural Consulting Group

Not Appointed 31 - 100 project under design Commercial Buildings

Doha High Rise Office Building

Sheikh Saoud Bin Mohd Bin Ali Al-Thani

Consulting Engineering Group

China State Construction Engineering Company


St. Regis Hotel & Residential Towers

Al Fardan Real Estate Dar Al Handasah Construction Development Company

412 project under construction Mixed Use

Tivoli Showroom & Office Building

Tivoli Furniture Gulf Design Concept Al Darwish Engineering 16 - 30 project under construction Commercial Buildings

Office/Residential Building at Najma

Abdul Jaleel Abdul Ghani Nasser Consulting Engineering Group

Not appointed 41 award awaited for the main contract

Mixed Use

QATAR PROJECTS DATABASE - BUILDING PROJECTS FOCUS

PROJECT FOCUS

Note : The above information is the sole property of Ventures Middle East LLC and cannot be published without the expressed permission of Ventures Middle East LLC, Abu Dhabi,

Facilities Management Middle East - May 2010

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