facilitation_101

FACILITATION 101

R O C K YO U R N E X T G R O U P FA C I L I TAT I O N !

POINTS TO PONDER

• Lessons learned

• Facilitator role & techniques

• Group development stages

• Behaviors and solutions

• Let’s go!

O O P S , I D I D I T A G A I N !L E A R N I N G F R O M O U R M I S TA K E S

L E S S O N S

L E A R N E D

Recognize mistakes

Observe what works

Document what works

Share what works

S O , Y O U WA N T T O B E A FA C I L I TAT O R !

“TO MAKE EASY”

RESPONSIBILITY CHALLENGES AHEAD

FAC I L I TAT I O N

T E C H N I Q U E S

Ground rules

Set the scene

Icebreaker

Energy

Listen, Engage, Include

Monitor

Summarize

Open environment

Guidelines

Acknowledge

Create transitions

F S N PAA K A F O R M I N G , S TO R M I N G , N O R M I N G ,

P E R F O R M I N G , A N D A D J O U R N I N G

TUCKMAN STAGES OF TEAM DEVELOPMENT

POSITIVE TEAM ROLES

TASK ORIENTED

• Initiator

• Information seeker/giver

• Clarifier

• Summarizer

• Consensus Testing

MAINTENANCE ORIENTED

• Encourager

• Harmonizer

• Expressing group feelings

• Gatekeeper

• Compromiser

• Standard setter

B E H AV I O R S &

S O L U T I O N SDominating

Withdrawing

Degrading

Uncooperative

Distracting

Deflect

Engage

Reinforce

Refocus

Check-In

W H AT ’ S N E X T ?