Page 1 of 15 We’ve partnered with ZAVA to offer customers access to prescription only medicines from Asda Pharmacies via an online medical service. This SOP outlines the process of receiving, dispensing and getting these prescriptions ready for collection. Those individuals who have completed their validations and are considered competent can carry out tasks relevant to their role within this procedure. Validation is achieved through HeLO, which indicates whether a Pharmacy Colleague or Pharmacist has understood and agreed to follow this SOP. Agreement and understanding for Locum Pharmacists is achieved through a declaration on Venloc. 020 3514 1402 this phone number must not be shared with customers This is the ZAVA clinical queries telephone number specifically for queries from Asda Pharmacists. Customers should call the ZAVA customer services number which can be found on the website, https://onlinedoctor.asda.com/uk/ , or message ZAVA using their secure online account. Customers access the service via the Asda website, directly from https://onlinedoctor.asda.com/uk/ or by clicking on the ‘Online Dr’ in the navigation on ASDA.com For prescription services, customers complete an online questionnaire specific to that service, select a preferred treatment (if applicable) and make payment A ZAVA doctor will access the online questionnaire and, if appropriate, prescribe treatment. The customer can collect their medication from any Asda pharmacy (which they nominate) or have their medication delivered via Royal Mail If a customer selects home delivery, the prescription will be processed at a specific hub store (Trafford Park) and sent out, no other stores are required to arrange deliveries Overview F14 - Asda Online Doctor A3 August 2021 Who is this for? Zava Clinical Queries telephone number Background
15
Embed
F14 - Asda Asda Pharmacies via an online medical service ...
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1 of 15
We’ve partnered with ZAVA to offer customers
access to prescription only medicines from
Asda Pharmacies via an online medical service.
This SOP outlines the process of receiving,
dispensing and getting these prescriptions
ready for collection.
Those individuals who have completed their
validations and are considered competent can
carry out tasks relevant to their role within this procedure. Validation is achieved
through HeLO, which indicates whether a Pharmacy Colleague or Pharmacist has
understood and agreed to follow this SOP. Agreement and understanding for Locum
Pharmacists is achieved through a declaration on Venloc.
020 3514 1402 this phone number must not be shared with customers
This is the ZAVA clinical queries telephone number specifically for queries from
Asda Pharmacists.
Customers should call the ZAVA customer services number which can be found on the
website, https://onlinedoctor.asda.com/uk/ , or message ZAVA using their secure
online account.
Customers access the service via the Asda website, directly from
https://onlinedoctor.asda.com/uk/ or by clicking on the ‘Online Dr’ in the
navigation on ASDA.com
For prescription services, customers complete an online questionnaire specific to
that service, select a preferred treatment (if applicable) and make payment
A ZAVA doctor will access the online questionnaire and, if appropriate, prescribe
treatment. The customer can collect their medication from any Asda pharmacy
(which they nominate) or have their medication delivered via Royal Mail
If a customer selects home delivery, the prescription will be processed at a
specific hub store (Trafford Park) and sent out, no other stores are required to
All dispensing incidents must be handled in line with SOP D4 – Dispensing incidents
All dispensing incidents must be reported to the Zava clinical services team as soon
as you are made aware: 020 3514 140
Payment for all online orders will be taken via the website – stores will not be
required to take any payments from customers on collection
To ensure your Pharmacy receives the correct remuneration, the online payment
must be scanned at the end of each month through the till using the Online
Barcode and the Electronic Voucher Reconciliation (EVR) process
This step is very important to make sure that you receive the money for the
online prescriptions you have dispensed into your pharmacy P&L
If this is not completed
accurately and in a timely manner
each month, it will negatively
affect your pharmacy’s
profitability and colleague hours
allocation.
1. At the end of each month, the
value that needs to be scanned
by your store will be uploaded to
OneAsda – this value will only be
visible for five days, then will be
removed.
2. Access the OneAsda link
o OneAsda / work / retail / pharmacy / services /
3. Type in your store number to find out the value that needs to be scanned
4. Scan the value using the barcode to the right
5. Process using the EVR barcode
Dispensing incidents
Reconciling payments
Page 11 of 15
1) Click on the folder icon in the bottom left corner
2) In the new window, select “Documents”
3) Right click anywhere in the new folder, hover over “new” then select “folder”
Appendix - Creating a folder for Zava prescriptions on the dispensary PC
Page 12 of 15
4) Once this has been created, name your new folder “Zava”
5) Click into your new Zava folder, then follow step 3 above to create a new folder, name this folder 2021 (or appropriate year)
6) Click into your new month folder, follow step 3 above to create a new folder, name this folder with the current month 7) Click into your new month folder, follow step 3 above to create a new folder, name this folder with the appropriate date 8) Create a new folder for each day to save your prescriptions in
Page 13 of 15
When the pdf is opened, the adobe reader should demonstrate that the document
has been signed and that the signatures are valid.
1. Open the pdf document with adobe reader
2. If the document has been digitally signed, you should see a blue strip at the top
of the document which states “Signed and all signatures are valid”
3. If this bar exists, then you can be satisfied that the prescription has been digitally
signed.
4. To explore the details for the signature further and verify who signed it, you need
to open the signature panel.
Click Signature Panel on the left-hand bar
(This looks like a fountain pen)
Verifying digitally signed prescriptions
Page 14 of 15
5. This will open up a panel on the left, and this gives an overview of the document
signature properties.
6. Click the link “certificate details”
7. The viewer opens with the details of the signer, the details of the signature
authority.
These certificate details show the name of the doctor signing the prescription as
well as the time and date at which the document was digitally signed.
All this information should be readable and understandable. If any of the details
are missing on a prescription or if you do not believe that it is appropriately signed,
then please contact the Online Doctor Team.
Page 15 of 15
This SOP was written centrally by the Pharmacy Compliance team and will be reviewed
every two years.
The SOP should be reviewed by the Resident Pharmacists following a critical incident.
Following a store review, any proposed amendments to the SOP must be requested by