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F-u1. Home-u1. Objective. In this unit, you will learn different expressions to: 1. make a phone call 2. leave and take a message. Basic Patterns. Basic Patterns. Part I- Questions. Are you a “telephone person”? Answer “Yes”, “No”, or “Sometimes” to these questions: - PowerPoint PPT Presentation
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Page 1: F-u1

F-u1

Page 2: F-u1

Part IIICulture Notes Part V

After-class Activities

Part IVPronunciation

and Intonation

Part IStarting Out

Part IIIn-class Activities

Unit 8 Making a Phone Call

Home-u1

Page 3: F-u1

Unit 8 Making a Phone Call

In this unit, you will learn different expressions to:

1. make a phone call

2. leave and take a message

Objective

Page 4: F-u1

Unit 8 Making a Phone Call

Basic Patterns

Starter Response

Hi, (Cathy) speaking. 你好,我是(凯西)。 Hi, this is (Michael) speaking. Can I talk to (David)? 你好,我是(迈克尔)。可以叫(大卫)听电话吗?

He’s not in at the moment. Can I take a message? 他不在,您有口信需要转告吗?

Can I take a message for you? 您要留口信吗?

Can I leave a message? 我可以留个口信吗?

Yes, thanks. 好的,谢谢。Well, I’ll call again later. Thanks.

嗯,我稍后再打吧。谢谢!Sure. 当然可以。

Thank you for calling (ABC company). May I help you? 感谢您致电( ABC 公司)。有什么我可以帮忙的吗?

Yes, I’d like to talk to (Mr. Brown). 有的,我想找(布朗先生)。

Could I speak to (Jenny)? 我能和(珍妮)通话吗?

Page 5: F-u1

Starting Out

Unit 8 Making a Phone Call

Part I- Questions

Are you a “telephone person”?

Answer “Yes”, “No”, or “Sometimes” to these questions:• Do you prefer to phone rather than write or send E-mails?• Do you feel worried when you think you might have

missed some important calls?• Do you talk to your friend for a long time over the phone?• Do you rush to answer the phone when it rings?• Do you often call your friend just for a chat?• Do you want to make a call when you feel lonely?• Do you spend more than two hours every day on the

phone?• Do you keep dialing when you get a busy signal?

Page 6: F-u1

In-class Activities

Unit 8 Making a Phone Call

Part II-SA-main

I. Listening Activities

New Words and Expressions

Exercise A

Exercise B

Section A II. Speaking Activities

New Words and Expressions

Exercise A

Exercise B

Exercise C

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In-class Activities

Unit 8 Making a Phone Call

v. to say that an event that was planned will

not happen 取消

Part II-SA-words

Section A: Calling to Cancel an Appointment

I. Listening ActivitiesNew Words and Expressions

cancel

business n. the activity of making money by producing

or buying and selling goods, or providing

services 生意,商务

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In-class Activities

Unit 8 Making a Phone Call

Part II-SA-words

E

C

to cancel his appointment with the doctor

取消与医生的约见

Notes

E

C

May I take a message?

你可以留个短信吗?

E

C

because I’m going on a three-week business trip tomorrow

因为明天我有个为期三周的出差任务;明天起我要出差三周

E

C

I can be reached at 7439 8210 anytime before noon在中午以前打 7439 8210这个电话可以找到我

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In-class Activities

Unit 8 Making a Phone Call

1. It is a conversation between a nurse and a patient.

2. Dr. Black has not arrived at the clinic yet.

3. The man’s appointment with the doctor was set on Friday

morning.

4. The man asks the woman to call back.

I. Listening Activities A Listen to a short dialogue between a man and a woman, then decide whether the

following statements are true (T) or false (F).

Script

T___

F___

T___

The man’s appointment with the doctor was set on Friday afternoon.

F___

The man asks the woman to tell Dr. Black to call back.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SA-IB1

I. Listening Activities B Listen to the dialogue again, and fill in the blanks with the caller’s information.

Script

Message

From

Message

Phone number

Time to call

Michael White_________________________________________

Cancel the appointment on Friday afternoon and call him back__________________________________________________________________________________

7439 8210_________________________________________

Anytime before noon or between 2 and 5 this afternoon__________________________________________________________________________________

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In-class Activities

Unit 8 Making a Phone Call

Part II-II. Speaking Activities

n. 史蒂夫(男子名)

Section A: Calling to Cancel an Appointment

II. Speaking ActivitiesNew Words and Expressions

Steve

n. 哈珀斯(餐馆名)Harpers

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In-class Activities

Unit 8 Making a Phone Call

Part II-SA-IIA1

II. Speaking Activities A Read and practice the following dialogue with your partner, paying close attention

to the highlighted expressions.

(Mr. Steve Brown has just returned from his business trip to China and is calling Mr. Johnson.)

Secretary: General Manager’s Office. May I help you?

Brown: Yes, I’d like to speak to Mr. Johnson, please.

Secretary: Hold on a second, please … Hello, I’m sorry Mr. Johnson is not in his office right now. Would you like to leave a message?

Brown: OK. Would you please tell him to call Steve Brown anytime before 5 p.m. today? The number is 205-7466.

Secretary: Excuse me, your number again?

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In-class Activities

Unit 8 Making a Phone Call

Part II-SA-IIA2

Brown: It’s 205-7466.

Secretary: Thanks, Mr. Brown. En, wait a minute, Mr. Brown. Mr. Johnson has just come in … Mr. Johnson, Mr. Brown on the phone.

Johnson: Thank you, Jenny. Hello, Mr. Brown. How are you?

Brown: I’m fine, thank you, Mr. Johnson. I’ve just returned from my trip to China. And I’ve got some exciting news to share with you. Are you free this evening? Shall we have dinner together?

Johnson: Sounds great. Where and when?

Brown: How about at Harpers at 7:00 o’clock?

Johnson: OK. See you then.

Brown: Great, see you then.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SA-IIA2

E

C

Mr. Steve Brown has just returned from his business trip to China.

史蒂夫 ·布朗先生刚从中国出差回来。business trip“ ”出差 ,如:He went on a business trip to the U.S.A. last month. 他上个月去美国出差。

Notes

E

C

General Manager’s Office. May I help you?

总经理办公室。我能为你效劳吗?

E

C

Would you like to leave a message?

您可以留个口信吗?

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In-class Activities

Unit 8 Making a Phone Call

Part II-SA-IIA2

E

C

How about at Harpers at 7:00 o’clock?

今晚 7点在哈珀斯(餐馆)如何?

E

C

Mr. Brown on the phone. = Mr. Brown is on the phone.

布朗先生正打电话找您。“正在打电话”可以说 (He’s/She’s) on the phone 。

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In-class Activities

Unit 8 Making a Phone Call

Part II-SA-IIB1

II. Speaking Activities B Practice the following patterns with your partner, using information of your own

wherever necessary.

Starter Response

(ABC) Company/ (General Manager’s) Office. May I help you?

Yes, I’d like to talk/speak to (Mr. Brown), please.

Hello, (Mr. Brown’s) office. May I help you?

Hello, may I speak to (Mr. Brown)?

Hold on/Hold a second. (I’m) sorry, (Mr. Brown) is not in at the moment.

Could you leave a message?

OK./Yes.

Could you tell (him) to call me back at this number (anytime before 5 o’clock) today?

(Mr. Brown) is on the phone.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SA-IIB2

II. Speaking Activities C Role play.

You are calling somebody working in the ABC Company, who happens to be out at the moment. Leave a message, telling him/her to call you back any time before 4:30.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SB-main

I. Listening Activities

Exercise A

Exercise B

Section B II. Speaking Activities

New Words and Expressions

Exercise A

Exercise B

Exercise C

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In-class Activities

Unit 8 Making a Phone Call

1. The man wanted to speak to Yang Lin.

2. Yang Lin did not know when Li Ting would come back.

3. Yang Lin and Li Ting were roommates.

4. Probably Michael was going to have a dinner with his girl

friend that evening

I. Listening Activities A Listen to a short dialogue between a man and a woman, then decide whether the

following statements are true (T) or false (F).

Script

He wanted to speak to Li Ting.

T___

F___

F___

Probably they would see a movie at Star Cinema.

T___

Section B: Leaving a Message

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In-class Activities

Unit 8 Making a Phone Call

1. Whom does the man want to speak to? A. Li Ting. B. Yang Lin. C. Michael.

2. Does the woman know the caller? A. Yes. B. No. C. Not clear.

Script

I. Listening Activities B Listen to the dialogue again, and choose the best answer.

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In-class Activities

Unit 8 Making a Phone Call

3. Which message does the man leave? A. Asking his girl friend to go out that night. B. Asking his girl friend to eat out that night. C. Asking his girl friend to meet him somewhere that evening.

4. What time are they going to meet each other? A. 7:00. B. 8:00. C. 9:00.

Script

I. Listening Activities B Listen to the dialogue again, and choose the best answer.

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In-class Activities

Unit 8 Making a Phone Call

Part II- II. Speaking Activities

v. to give someone a particular job or make

them responsible for a particular person or

thing 布置

Section B: Leaving a Message

II. Speaking ActivitiesNew Words and Expressions

assign

n. a date or time by which you have to do or

complete something 最后期限

deadline

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In-class Activities

Unit 8 Making a Phone Call

Part II-SB-IIA1

II. Speaking Activities A Read and practice the following dialogue with your partner, paying close attention

to the highlighted expressions.

(David calls Li Ting to invite her out for dinner, because he wants to ask her some questions about the paper.)

Li Ting: Hello. Li Ting speaking.

David: Hello, Li Ting. This is David here.

Li Ting: Hello, David. How are you?

David: Fine, thanks. Well, have you finished the paper assigned by Mr. White?

Li Ting: Oh, I’m working on it now. What about you?

David: Haven’t started yet. To tell the truth, I have no idea at all as to how to write it.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SB-IIA1

Li Ting: Oh, that’s too bad. This Friday will be the deadline.

David: I know. That’s why I called. So, are you free this evening? I’d like to invite you to dinner. I want to ask you about the paper.

Li Ting: OK. When shall we meet?

David: Let me see. What about six o’clock at KFC?

Li Ting: Fine. I’ll see you there.

David: Good. See you.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SB-IIA1

E

C

What about you?

你呢?

Notes

E

C

I have no idea at all as to how to write it.

我一点也不知道该怎么写。

E

C

What about six o’clock at KFC?

六点钟肯德基见怎么样?

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In-class Activities

Unit 8 Making a Phone Call

Part II-SB-IIB1

II. Speaking Activities B Practice the following patterns with your partner, using information of your own.

Starter Response

Hello, this is (David) speaking.

Who’s that speaking?

Hello, (David) speaking.

Hello, (David) here.

Hello.

Hello, this is (Mary).

Hello, (Mary) speaking.

Hello, (Mary) here.

Hello, this is (Mary) here. May I speak to…

Can I speak to (David), please?

he’s not in.

he’s out.

I’m sorry, he has just stepped out.

he’s in a meeting.

he’s on another phone.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SB-IIB1

II. Speaking Activities B Practice the following patterns with your partner, using information of your own.

Starter Response

Can I take a message for you?

Would you like to leave a message?Yes, thank you.

Can I leave a message?

Would you please take a message for me?Yes, of course.

(David), telephone.

(David), the phone is for you.

(David), you’re wanted on the phone.

(David), your father’s on the phone.

(David), someone wants you on the phone.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SB-IIC1

II. Speaking Activities C Role play.

Make a dialogue with your partner, calling him/her to make an appointment.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-main

I. Listening Activities

New Words and Expressions

Exercise A

Exercise B

Section C II. Speaking Activities

Exercise A

Exercise B

Exercise C

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-words

Section C: A Wrong Telephone Number

I. Listening ActivitiesNew Words and Expressions

n. report in newspapers, on radio or television

新闻,消息

press

新闻处press office

v. to press the buttons or turn the dial on a

telephone in order to make a telephone call 拨号

dial

used to ask or tell someone to wait 稍等hang on

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-words

n. one of many telephone lines connected to a

central system in a large building, which all

have different numbers 分机

extension

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-words

E

C

Press Office: the office of an organization or government department which gives information to newspapers, radio or TV

新闻处press officer 新闻发布官,新闻发言人

Notes

E

C

There is none of that name here.

没人叫这个名字。

E

C

Can I check the number?

我可以对一下号码吗?

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-words

E

C

put you through

帮你转接(电话)如果说“帮你转到某人处”,则可以说“ put you through to sb.”。

E

C

direct number

直接拨号(无需再从总机转)

E

C

hang on a second

稍等

E

C

hang up the phone

挂断电话

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In-class Activities

Unit 8 Making a Phone Call

1. In the first phone conversation, the woman called to

check a number.

2. The woman works in the Press Office.

3. Paul Roberts in the second call does not work in the

Press Office.

4. The man in the Press Office helped the woman to speak

to Paul.

Part II-SC-IA

I. Listening Activities A Listen to a short dialogue, then decide whether the following statements are true (T)

or false (F).

Script

The man works in the Press Office.

F___

T___Yes, he does work in the Press Office, but not in the same room.

F___

She dialed the wrong number.

F___

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In-class Activities

Unit 8 Making a Phone Call

I. Listening Activities B Listen to the dialogue again, then choose the best answer.

1. Which of the following is the number the woman should dial to reach Richard Wilson? A. 5587 8901 B. 5588 7901 C. 5588 7601

2. The man working in the Press Office _______. A. knows the woman B. knows Richard Wilson C. knows Paul RobertsScript

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In-class Activities

Unit 8 Making a Phone Call

3. The number the second woman dialed is _______. A. 5588 6701 B. 5587 6701 C. 5588 7601

4. Paul Roberts can be reached by _______. A. a direct number B. an extension number C. a dialing number

Script

I. Listening Activities B Listen to the dialogue again, then choose the best answer.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-IIA2

II. Speaking Activities A Read and practice the following dialogues with your partner, paying close attention

to the highlighted expressions.

(David wants to call Yang Lin, but he is not sure about her telephone number. He

only remembers it’s 7893 67..., It might be – 36 or 63. So he first dials 7893 6736.)

Recorded Voice: Sorry, the number you dialed does not exist.

(David wants to dial 7893 6763, but he makes a mistake when dialing the number.)

An old man: Hello?

David: Hello, may I speak to Yang Lin, please?

An old man: There’s no Yang Lin here. You must have dialed the wrong number.

David: Oh, I’m sorry. But is that 7893 6763?

An old man: No, this is 7893 6463.

David: I’m sorry. Good-bye.

An old man: That’s all right. Bye.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-IIA2

(David dials 7893 6763.)

Yang Lin: Hello, Yang Lin speaking.

David: Hello, Yang Lin. This is David. How are you?

Yang Lin: I’m sorry, but I can’t hear you. Please speak louder.

David: OK. This is David here. Can you hear me?

Yang Lin: Yes, I can. Hello, David.

David: Hello. I called to ask you some questions about our research.

Yang Lin: OK, but I’m sorry. I can’t talk to you right now. I’m on another phone. I’ll call you back later.

David: Fine. Speak to you soon.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-IIB1

E

C

Sorry, the number you dialed does not exist.

您拨打的电话号码不存在。

Notes

E

C

There’s no Yang Lin here.

这里没有叫杨林的人。

E

C

You must have dialed the wrong number.

您一定打错电话了。

E

C

I’m on another phone.

我正在接听另一个电话。

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-IIC

II. Speaking Activities B Practice the following patterns with your partners, using information of your own.

Situations Response

Wrong number:I’m sorry. You have the wrong number. There’s no one by

that name here.

I’m afraid you’ve dialed the wrong number.

Unclear call:I’m sorry. I can’t hear you clearly. Could you please speak

louder?

Busy line:Busy signal.

Sorry, the number you dialed is busy now.

Nonexistent call:

Sorry, the number you dialed does not exist.

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In-class Activities

Unit 8 Making a Phone Call

Part II-SC-IIC

II. Speaking Activities C Role play.

1. Call your partner, as if you have dialed the wrong number or can’t hear each other clearly.

2. You call your teacher because you can’t go to class tomorrow. She happens to be out. As she uses voice mail, leave a message to her.

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In-class Activities

Unit 8 Making a Phone Call

Listening Script(Michael is calling Dr. Black’s office to cancel his appointment with the doctor.)W: Good morning, Mr. Black’s office.M: Hello, I’d like to speak to Mr. Black, please.W: Who’s speaking please?M: Oh, this is Michael White.W: I’m sorry, Mr. White, Dr. Black’s not in at the moment. May I take a message?M: Yes. I have an appointment with Dr. Black this coming Friday afternoon. But

I’m afraid I won’t be able to make it, because I’m going on a three-week business trip tomorrow. Would you please tell Dr. Black that I feel terribly sorry to cancel my appointment and ask him to call me back? I can be reached at 7439 8210 anytime before noon or between 2 and 5 this afternoon.

W: OK. I’ll make sure he gets the message when he comes to work.M: Thank you so much.W: You’re welcome.M: Good-bye.W: Bye-bye.

Part II-SA-IA_ script1

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In-class Activities

Unit 8 Making a Phone Call

Listening Script(Michael is calling Dr. Black’s office to cancel his appointment with the doctor.)W: Good morning, Mr. Black’s office.M: Hello, I’d like to speak to Mr. Black, please.W: Who’s speaking please?M: Oh, this is Michael White.W: I’m sorry, Mr. White, Dr. Black’s not in at the moment. May I take a message?M: Yes. I have an appointment with Dr. Black this coming Friday afternoon. But

I’m afraid I won’t be able to make it, because I’m going on a three-week business trip tomorrow. Would you please tell Dr. Black that I feel terribly sorry to cancel my appointment and ask him to call me back? I can be reached at 7439 8210 anytime before noon or between 2 and 5 this afternoon.

W: OK. I’ll make sure he gets the message when he comes to work.M: Thank you so much.W: You’re welcome.M: Good-bye.W: Bye-bye.

Part II-SA-IA_ script2

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In-class Activities

Unit 8 Making a Phone Call

Listening Script

(Michael is calling Li Ting in her dorm. Yang Lin answers the call.)

W: Hello, Yang Lin speaking.M: Hello, Yang Lin. Is Li Ting in please?W: No, I’m afraid she’s out.M: En, do you know what time she’ll be back?W: Oh, she didn’t say. Excuse me, could I know who’s calling?M: Well, this is Michael here. Can you give her a message, please?W: Yes, of course, Michael.M: Could you ask her to meet me at eight o’clock outside Star Cinema this

evening?W: Star Cinema?M: Yeah, I think she knows where it is.W: Fine.M: Thank you very much.W: You’re welcome. Bye.M: Bye.

Part II-SB-IA_ script Q1

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In-class Activities

Unit 8 Making a Phone Call

Listening Script

(Michael is calling Li Ting in her dorm. Yang Lin answers the call.)

W: Hello, Yang Lin speaking.M: Hello, Yang Lin. Is Li Ting in please?W: No, I’m afraid she’s out.M: En, do you know what time she’ll be back?W: Oh, she didn’t say. Excuse me, could I know who’s calling?M: Well, this is Michael here. Can you give her a message, please?W: Yes, of course, Michael.M: Could you ask her to meet me at eight o’clock outside Star Cinema this

evening?W: Star Cinema?M: Yeah, I think she knows where it is.W: Fine.M: Thank you very much.W: You’re welcome. Bye.M: Bye.

Part II-SB-IA_ script Q2

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In-class Activities

Unit 8 Making a Phone Call

Listening Script

(Michael is calling Li Ting in her dorm. Yang Lin answers the call.)

W: Hello, Yang Lin speaking.M: Hello, Yang Lin. Is Li Ting in please?W: No, I’m afraid she’s out.M: En, do you know what time she’ll be back?W: Oh, she didn’t say. Excuse me, could I know who’s calling?M: Well, this is Michael here. Can you give her a message, please?W: Yes, of course, Michael.M: Could you ask her to meet me at eight o’clock outside Star Cinema this

evening?W: Star Cinema?M: Yeah, I think she knows where it is.W: Fine.M: Thank you very much.W: You’re welcome. Bye.M: Bye.

Part II-SB-IA_ script Q2

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In-class Activities

Unit 8 Making a Phone Call

Listening Script

(Telephone ringing…)

M: Hello, this is Press Office.W: Richard Wilson, please.M: I’m sorry, you must have dialed the wrong number. There is none of

that name here.W: Oh, can I check the number, please? Is that 5588 7901?M: No, it’s 5587 8901.W: Oh, I’m sorry about that. I must have dialed the wrong number.M: No problem, bye. (hanging up the phone)

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In-class Activities

Unit 8 Making a Phone Call

(Telephone ringing again…)

M: Hello, Press Office. Can I help you?W: Hello, Paul Roberts, please.M: I’m sorry, you’ve got the wrong number, but he does work here. I’ll try

to put you through. And his direct number is 5588 7601.W: Did I not dial that?M: No, you rang 5588 6701W: Oh, sorry to trouble you.M: No problem. Now hang on a second. I’ll put you through to Paul’s

extension.W: Thanks.

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In-class Activities

Unit 8 Making a Phone Call

Listening Script

(Telephone ringing…)

M: Hello, this is Press Office.W: Richard Wilson, please.M: I’m sorry, you must have dialed the wrong number. There is none of

that name here.W: Oh, can I check the number, please? Is that 5588 7901?M: No, it’s 5587 8901.W: Oh, I’m sorry about that. I must have dialed the wrong number.M: No problem, bye. (hanging up the phone)

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In-class Activities

Unit 8 Making a Phone Call

(Telephone ringing again…)

M: Hello, Press Office. Can I help you?W: Hello, Paul Roberts, please.M: I’m sorry, you’ve got the wrong number, but he does work here. I’ll try

to put you through. And his direct number is 5588 7601.W: Did I not dial that?M: No, you rang 5588 6701W: Oh, sorry to trouble you.M: No problem. Now hang on a second. I’ll put you through to Paul’s

extension.W: Thanks.

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In-class Activities

Unit 8 Making a Phone Call

Listening Script

(Telephone ringing…)

M: Hello, this is Press Office.W: Richard Wilson, please.M: I’m sorry, you must have dialed the wrong number. There is none of

that name here.W: Oh, can I check the number, please? Is that 5588 7901?M: No, it’s 5587 8901.W: Oh, I’m sorry about that. I must have dialed the wrong number.M: No problem, bye. (hanging up the phone)

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In-class Activities

Unit 8 Making a Phone Call

(Telephone ringing again…)

M: Hello, Press Office. Can I help you?W: Hello, Paul Roberts, please.M: I’m sorry, you’ve got the wrong number, but he does work here. I’ll try

to put you through. And his direct number is 5588 7601.W: Did I not dial that?M: No, you rang 5588 6701W: Oh, sorry to trouble you.M: No problem. Now hang on a second. I’ll put you through to Paul’s

extension.W: Thanks.

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Culture Notes

Unit 8 Making a Phone Call

1. 中国人打电话时总是说“我是 XXX” ,“请问你是……”,但是用英文打电话时很少会说到 I am …, Are you … ,而是应该说 This is …, Is that … 。若是问对方 Who are you? 则会显得非常无礼貌。英语中较常见的表达方式是 Who’s calling/speaking, please? (请问您是哪一位?)

2. 中国人打电话时一般都由打电话方先报姓名,而在英语国家则不然。一般来说,他们拿起话筒会先打招呼,说 Hello ,然后再自报姓名,或是报出自己的电话号码,不会让对方去猜。如: Hello, this is Dan speaking.(你好,我是丹。) Hello, 3401-4255. (你好,这里是 3401-4255 。)

3. 通话时,如果接电话的人恰巧是要找的人,一般会说 Speaking 或 This is Mark speaking. (我就是马克。)如果要找的人碰巧不在,接电话的人也常会主动提出 May I take a message for you? (我能帮你捎个口信吗?)

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4. 接听商务电话时,接线员或是秘书拿起话筒后说的第一句话一般是自报公司或者上司、经理等办公室的名称,然后自报姓名,接下来再说 May/Can I help you? 如: Good morning, ABC Company. This is Janet speaking. Can I help you? (早上好!这里是 ABC 公司。我是 Janet 。能为您效劳吗?)又如: Hello, General Manager’s office. May I help you? (您好!总经理办公室。可为您效劳吗?)

5. 替别人写电话留言时一般可以说 Can I take a message (for him/her)? (我可以记下您给他 / 她的留言吗?)或者 Would you like to leave him a message please? (您要给他留言吗?)

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Unit 8 Making a Phone Call

1. B. three2. A. thank 3. A. race 4. B. sheet5. A. slow 6. A. rent 7. B. year8. A. save

Part 4- Pronunciation

Section A: Sound Discrimination

Listen to eight sentences and choose the word you have heard in each sentence.

Script

A. freeB. sankB. raise

A. seatB. snowB. lend

A. earB. safe

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Part 4 words

Section B: Tongue Twisters /f/

New Words and Expressions

fry v. to cook something in hot fat or oil, or to be

cooked in hot fat or oil 油炸

fire-fighter n. people whose job is to put out fires 消防员

Finnish adj. 芬兰的

fissure n. a deep crack, especially in rock or earth 裂缝

flea n. a very small jumping insect which feeds on

the blood of animals and humans 跳蚤

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Part 4 words

flue n. a metal pipe or tube that lets smoke or heat

from a fire out of a building 烟道

flee v. to leave somewhere very quickly, in order to

escape from danger 逃跑( 过去式 fled)

flaw n. a crack or fault in sth. that makes it less

attractive or valuable 裂纹

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Part 4 words

Please read the following sentences aloud.

E

C

Finally fifty fire-fighters finished fire-fighting in a fur factory.最后五十个消防队员结束了在裘皮厂的灭火任务。

E

C

Frank’s father fried some French fries for his five fat friends.弗兰克的父亲为他的五个胖朋友炸薯条。

E

C

A Finnish fisherman named Fisher failed to fish any fish on Friday afternoon.Only when he finally finished fishing did he find a big fissure in his fishing net.

一个名叫费希尔的芬兰渔民在星期五的下午未能捕捉到任何鱼。他直到结束捕鱼才发现渔网上有一个大裂口。

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Part 4 words

E

C

A fly and a flea flew up in a flue. “Let us fly!” said the fly. “Okay, let us flee!” said the flea. So the flea clung to the fly and the fly flew. Finally they flew through a flaw in the flue and fled away.一只跳蚤和一只苍蝇飞进烟道里。苍蝇说:“让我们飞吧 !”跳蚤说:“让我们逃吧!”于是跳蚤紧紧抓住苍蝇,苍蝇飞了起来。最终它们从烟道的一条裂缝飞出逃生。

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Part 4- Pronunciation

Script

1. They are always free during the weekend.2. The ship sank and many passengers died.3. Please raise your hand if you know the answer.4. Welcome to the meeting. Please take your seat.5. I’m late because of the snow.6. Excuse me, but can you lend me your car?7. I can’t hear clearly with my right ear.8. The boy is safe in the police station.

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Part 5- A1After-class Activities

Section A Exercise

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1. A. You are welcome. 2. B. Hello, 778 5030.3. A. Hello, is Mr. Brown in?

4. B. Can I leave a message?5. A. You are welcome. 6. B. That’s all right.7. B. I’m Mr. Smith.8. A. I’m sorry to hear that. .

Part 5- A1After-class Activities

Listen to eight sentences and choose the correct response to each sentence.

Script

Section A: Functional English

B. I’d like to talk to Mr. Anderson.A. Hello, may I speak to Tim?

B. Hello, this is David Smith. May I speak to Mr. Brown?

A. OK. Thank you.B. OK. Get it.

A. Yes, thank you.A. Yes, speaking.

B. OK. Talk to you later.

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Part IV- B1

Notes

Section B Exercise A

Exercise B

Exercise C

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Part IV- B1

Section B: Listening Comprehension

Notes

E

C

I’ll put you through.

我帮你接通。

E

C

I was wondering if I could drop in for a few minutes today.

我想今天来看你一下,就几分钟。

E

C

Can you come right away?

你能马上就来吗?

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Part IV- B1

E

C

I think I can make it in ten minutes or so.

我想大概十分钟后就能到。

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Part IV- B3

Script

A Listen to two short dialogues, then decide whether the following statements are true (T) or false (F).

1. Michael works in the ABC Company.

2. When he calls the Marketing Department, Peter Lee is not

in.

3. Lee wants Michael to go to his office at once.

4. Michael tells Lee that he will be there in a few minutes.

Peter works in the ABC Company.

T___

F___

F___

Peter is in and he answers the phone.

T___

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Part IV- B4

Script

B Listen to the dialogues again, and answer the following questions.

1. Where does Peter Lee work?

2. What does the woman do when Michael calls?

3. Why does Michael call Peter?

4. How long will it take Michael to get to Lee’s office?

He works in the Marketing Department of ABC Company.

She puts him through.

He wants to drop in for a few minutes today.

Ten minutes or so.

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1. Cathy and Michael _______. A. have not seen each other for a long time B. are working together overseas C. are getting along well

2. Cathy comes back to _______. A. have a get-together party B. visit her fellow students C. spend her holiday in China

Part IV- B4

Script

C Listen to a short dialogue between a man and a woman, then choose the best answer.

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Part IV- B4

Script

3. Michael agrees to _______. A. go with Cathy B. join them C. call Cathy back

4. He will probably go to the party _______. A. at five B. at five thirty C. at six

C Listen to a short dialogue between a man and a woman, then choose the best answer.

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New Words and Expressions

Section C

Exercise

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Section C: Watch and Learn Phil’s Making a Phone Call

New Words and Expressions

seduce v. to make someone want to do something by

making it seem very attractive or interesting

to them 诱惑

pretty adv. very 非常

equip v. to provide a person or place with the things

that are needed for a particular kind of

activity or work 配备

destroy v. to damage something so badly that it no

longer exists or cannot be used 毁灭

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order n. to ask for food or a drink in a restaurant; the

food or drink you ask for in a restaurant 点餐;点的餐

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E

C

Do you know a Jack, by any chance?

你也许认识一个叫杰克的人?

Notes

E

C

Let me try to explain myself without it seeming crazy.

让我介绍一下自己,不让这看上去像是疯了。

E

C

He’s a dying man.

他快死了。

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1. The man and the woman in the first clip are probably _______. A. strangers B. friends C. husband and wife

2. The man calls Seduce and Destroy because _______. A. he wants to order something B. he feels lonely C. he is looking for someone

Part IV- C1

Script

Watch two video clips of a man making phone calls, then choose the best answer.

1 2

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3. The man in the two movie clips is _______. A. Phil Parma B. Earl Partridge C. Frank Mackey

4. Phil Parma is _______. A. a doctor B. a nurse C. a patient

Part IV- C1

Script

Watch two video clips of a man making phone calls, then choose the best answer.

1 2

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5. Earl Partridge is _______. A. very sick B. in good health C. dead

6. The man in the two movie clips is looking for _______. A. Phil Parma B. Earl Partridge C. Frank Mackey

Part IV- C1

Script

Watch two video clips of a man making phone calls, then choose the best answer.

1 2

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Part IV-A1_ script

Script

1. Thank you for calling ABC Company. Can I help you?2. Hello, 557 2340.3. Hello, Mr. Brown’s office.4. Hold on please. I’ll put you through.5. Cathy, you are wanted on the phone.6. I’m sorry. Mr. Brown is out. Can I take a message?7. May I speak to Mr. Smith?8. I’m afraid I have to hang up now.

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Listening Script(Michael calls his former colleague Peter who works in ABC Company.)W: Thank you for calling ABC Company. May I help you?M1: Yes. I’d like to speak to Peter Lee in Marketing Department.

W: Hold on please. I’ll put you through.M1: Okay, thanks.

(Recorded voice: Your call is being put through. Please wait.)M2: Marketing Department.

M1: Is Peter in?

M2: Speaking.

M1: Oh, hello, Peter. This is Michael speaking. How are you?

M2: Just fine, thanks. And you?

M1: Great. Well, I was wondering if I could drop in for a few minutes today.

M2: We’re a little busy today. Can you come right away?

M1: I think I can make it in ten minutes or so.

M2: Fine. I’ll be expecting you.

M1: Great. See you in a few minutes.

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Listening Script(Michael calls his former colleague Peter who works in ABC Company.)W: Thank you for calling ABC Company. May I help you?M1: Yes. I’d like to speak to Peter Lee in Marketing Department.

W: Hold on please. I’ll put you through.M1: Okay, thanks.

(Recorded voice: Your call is being put through. Please wait.)M2: Marketing Department.

M1: Is Peter in?

M2: Speaking.

M1: Oh, hello, Peter. This is Michael speaking. How are you?

M2: Just fine, thanks. And you?

M1: Great. Well, I was wondering if I could drop in for a few minutes today.

M2: We’re a little busy today. Can you come right away?

M1: I think I can make it in ten minutes or so.

M2: Fine. I’ll be expecting you.

M1: Great. See you in a few minutes.

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Listening Script

(Cathy calls her friend Michael to invite him to a party.)

M: Hello, 3401-4255.W: Hello, is Michael in?M: Speaking.W: Hi, Michael. This is Cathy. I could hardly recognize your voice.M: Yeah, it’s been a long time since we last met. How are you getting

on? I’m told you’re studying overseas.W: Oh, yeah, I’m doing fine. I came back to China to spend my vacation

here. Hey, Michael, I’m calling to ask you if you would like to join us in a get-together party, just some old fellow students.

M: Sounds great. Sure, I’d like to come over. When and where is the party?

W: This coming Saturday evening at my home.

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M: What time?W: Five o’clock.M: It seems a bit too early.W: Then what about six?M: That would be fine.W: OK. I’m looking forward to seeing you then.M: Me too. Good-bye.W: Bye.

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Listening Script

(Cathy calls her friend Michael to invite him to a party.)

M: Hello, 3401-4255.W: Hello, is Michael in?M: Speaking.W: Hi, Michael. This is Cathy. I could hardly recognize your voice.M: Yeah, it’s been a long time since we last met. How are you getting

on? I’m told you’re studying overseas.W: Oh, yeah, I’m doing fine. I came back to China to spend my vacation

here. Hey, Michael, I’m calling to ask you if you would like to join us in a get-together party, just some old fellow students.

M: Sounds great. Sure, I’d like to come over. When and where is the party?

W: This coming Saturday evening at my home.

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M: What time?W: Five o’clock.M: It seems a bit too early.W: Then what about six?M: That would be fine.W: OK. I’m looking forward to seeing you then.M: Me too. Good-bye.W: Bye.

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Video Script

Video Clip 1W: Hello.M: Hi, uh, is Frank there?W: No, you have the wrong number.M: Um…I’m sorry. I’m looking for a Frank Mackey.W: Yeah, no, there’s no Frank here.M: Is this, um, 818-775-3993?W: Yeah. No, you have the wrong number.M: Do you know a Jack, by any chance?

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Video Clip 2:M1: Is this Seduce and Destroy?

M2: Yes, it is. Can I have your phone number?

M1: Okay, I don’t want to order anything. Uh, you see…I have a

situation, uh, that’s just come up, that’s really pretty serious…and I don’t know who to talk to or what I should do…but maybe you could put me in touch with somebody if I explain myself?

M2: Uh, we’re really only equipped to take orders here, sir. I mean, it’s

just us with the phones, and that’s what we do, you know…M1: Okay, okay, okay. Could you connect me with somebody else, you

think?M2: Well, what’s the situation?

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M1: Okay, great, um…All right. Let me try to explain myself without it

seeming crazy. But here I go. I’m ...No. Uh, my name is Phil Parma…and I work for, uh, a man named Earl Partridge. Uh, Mr. Earl Partridge. I’m his nurse, and he’s a very sick man. He’s a dying man, and he’s sick…and he’s asked me to help him. To help him find his son. Hello? Are you there? Hello?

M2: No, I’m here. I’m listening.

M1: Okay. Um, you see…Frank T. J. Mackey is Earl Partridge’s son.

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Video Script

Video Clip 1W: Hello.M: Hi, uh, is Frank there?W: No, you have the wrong number.M: Um…I’m sorry. I’m looking for a Frank Mackey.W: Yeah, no, there’s no Frank here.M: Is this, um, 818-775-3993?W: Yeah. No, you have the wrong number.M: Do you know a Jack, by any chance?

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Video Clip 2:M1: Is this Seduce and Destroy?

M2: Yes, it is. Can I have your phone number?

M1: Okay, I don’t want to order anything. Uh, you see…I have a

situation, uh, that’s just come up, that’s really pretty serious…and I don’t know who to talk to or what I should do…but maybe you could put me in touch with somebody if I explain myself?

M2: Uh, we’re really only equipped to take orders here, sir. I mean, it’s

just us with the phones, and that’s what we do, you know…M1: Okay, okay, okay. Could you connect me with somebody else, you

think?M2: Well, what’s the situation?

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M1: Okay, great, um…All right. Let me try to explain myself without it

seeming crazy. But here I go. I’m ...No. Uh, my name is Phil Parma…and I work for, uh, a man named Earl Partridge. Uh, Mr. Earl Partridge. I’m his nurse, and he’s a very sick man. He’s a dying man, and he’s sick…and he’s asked me to help him. To help him find his son. Hello? Are you there? Hello?

M2: No, I’m here. I’m listening.

M1: Okay. Um, you see…Frank T. J. Mackey is Earl Partridge’s son.

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Video Script

Video Clip 1W: Hello.M: Hi, uh, is Frank there?W: No, you have the wrong number.M: Um…I’m sorry. I’m looking for a Frank Mackey.W: Yeah, no, there’s no Frank here.M: Is this, um, 818-775-3993?W: Yeah. No, you have the wrong number.M: Do you know a Jack, by any chance?

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Video Clip 2:M1: Is this Seduce and Destroy?

M2: Yes, it is. Can I have your phone number?

M1: Okay, I don’t want to order anything. Uh, you see…I have a

situation, uh, that’s just come up, that’s really pretty serious…and I don’t know who to talk to or what I should do…but maybe you could put me in touch with somebody if I explain myself?

M2: Uh, we’re really only equipped to take orders here, sir. I mean, it’s

just us with the phones, and that’s what we do, you know…M1: Okay, okay, okay. Could you connect me with somebody else, you

think?M2: Well, what’s the situation?

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M1: Okay, great, um…All right. Let me try to explain myself without it

seeming crazy. But here I go. I’m ...No. Uh, my name is Phil Parma…and I work for, uh, a man named Earl Partridge. Uh, Mr. Earl Partridge. I’m his nurse, and he’s a very sick man. He’s a dying man, and he’s sick…and he’s asked me to help him. To help him find his son. Hello? Are you there? Hello?

M2: No, I’m here. I’m listening.

M1: Okay. Um, you see…Frank T. J. Mackey is Earl Partridge’s son.

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Notation