EZcall implementation_guide

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Enterprise Powerful Integration....Made Easy

An implementation guide designed for: contractors IT professionals designers consultants engineers

Revision 1.2 – January 12, 2011 Quick Business Software Solutions

Table of Contents Introduction Part 1. EZcall Layout & Architecture Part 2. EZcall Software/Programs Part 3. Applications & Solutions Part 4. System Requirements

An implementation guide designed for: contractors, IT professionals, designers, consultants, and engineers

Enterprise + Powerful Integration....Made Easy

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About QBsoft Solutions QBsoft stands for Quick Business Software Solutions. QBsoft Solutions is a Canadian software manufacturer that specializes in on-demand custom interfaces for healthcare. QBsoft Solutions consists of a small-dedicated team of software developers in Western Canada who work collaboratively to create the best-of-breed software-hardware interfaces. For the past 15 years, QBsoft Solutions has been providing integration software for care homes and hospitals throughout British Columbia and Alberta. QBsoft’ flagship platform; EZcall is a full suite of software applications designed to operate together to provide any healthcare facility a powerful yet easy to operate interface and integration platform to share and log alarm information across various different alarm and communications systems. Our Mission To provide reliable, customizable, on-demand solutions to improve workflow and help care facilities provide better, more efficient care and a better quality of life for patients & residents. We strive to provide the best solution with the best support at the best price on time. Our Values � Efficiency � Integrity � Innovation � Customer Focus

Introduction


EZcall is an integration platform made of several software applications. EZcall Enterprise is an expanded version of EZcall with added functionality to provide control over several sites or buildings from a central location. EZcall Enterprise allows each facility or site to operate independently while having a central location for all maintenance and archiving.

This guide is provided to describe the components and architecture of an EZcall implementation. This guide will describe how EZcall is used and what it is used for. This document will make you familiar with all of the different components of the EZcall software suite.

This guide also describes several applications and solutions that may be done by implementing an EZcall installation. The applications described within this document are only a sampling of the numerous applications that may be provided. You should consult your installing contractor for a customized list of applications that may be useful for your facility or installation.

EZcall was designed to be the main central integration platform for an entire facility. EZcall provides the flexibility of monitoring event and alarm activity from all alarm and communications systems found within your facility. By implementing an EZcall installation, you will also benefit from never having to be forced into a particular product or manufacturer’ solution. With EZcall you can mix several different types and brands of products to all function together, and you may also change from one system

to a competing product without needing to completely redesign or replace the integration platform and interfaces.

This guide is provided to describe the structure of an EZcall Enterprise system and is in not way intended to be used as a replacement for EZcall classroom training.

EZcall is a pre-designed software suite. If you find an application or interface that is nor readily provided by an EZcall client or server program, feel free to consult with your QBsoft Solutions sales representative for a customized solution. Please also be aware that we are always improving and growing the EZcall client programs, and new versions are always available with new interfaces and solutions. Always refer to your EZcall sales representative for the latest release.

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EZcall is a non-proprietary,

open-architecture integration platform. Using EZcall does not ‘lock’ a facility into using any particular product or system. EZcall provides the freedom to choose or change the hardware platform & even mix different brands of systems together.

part 1. EZcall Layout & Architecture

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1. Enterprise + Powerful Integration....Made Easy

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Overview

Reliable Client-Server Architecture

EZcall uses dedicated client applications for mission-critical components such as alarm system input monitoring, communication system interfaces and dedicated alarm displays.

Several client programs may be used on a single PC to help reduce hardware & support requirements.

Some client programs act as both servers (or sub-servers) as well as clients, to reduce overall system traffic and complexity.

The core EZcall server application is the DCS (Display Control Server), which centrally manages all alerts, databases and message dispatching & display outputs.

Client application connections may be setup as connectionless or fully supervised for added security.

Includes dedicated client applications as well as web-client support.

All client connections are fully supervised.

EZcall Enterprise is an integration platform that supports various third-party alarm and communications systems. The EZcall software suite includes server-client based applications as well as versatile web browser-based applications to support the different systems and functions. EZcall monitors and logs events from virtually any alarm system and may be used to dispatch alarm messages to other alarm systems or communications devices such as wireless telephones or pocket pagers. EZcall also enhances building alarm systems by providing consolidated alarm management reporting for an entire site or multiple sites, as well as provides added functionality to systems like guard tours or dementia monitoring and asset management.


Fault-Tolerant High Availability Redundant Server

Multiple DCS servers may be implemented in a nested master-slave-slave configuration to provide hot-standby functionality.

All connected clients will automatically redirect to the slave server if they lose communications with the master DCS server. This configuration allows backup (slave) servers to be implemented on different physical locations on the LAN/WAN for added protection.

Slave DCS servers may also host a slave server. This allows a single EZcall Enterprise installation to support as many redundant DCS servers as desired.

All master-slave DCS server databases as synchronized to ensure that no data is lots even during device or network failures. This ensures continued operation with little or no downtime.

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Enterprise Grade Communications

EZcall includes built-in databases with integrated database management, as well as provides redundant database synchronization to external MS SQL databases or clusters.

EZcall is structured to support multiple systems, floors, buildings, sites and users. Information may be shared across the entire system or protected to provide privacy for sensitive shared information.

Client and server data information exchange is secure and encrypted to prevent data snooping and provide real-time data protection.

There are virtually no limitations to the quantity of operators, clients or systems that may reside on a single EZcall Enterprise network.

Reduce maintenance, support, upgrade and implementation costs by sharing a centralized server.

Normal State; Slave Server waiting on standby Slave database is synchronized with the Master Server’ database

Failover State; Operates normally using the Slave Server

Slave database operates normallyClients automatically reconnect to the Slave

1. + Enterprise Powerful Integration....Made Easy

Versatile Browser-Based Applications

EZcall also includes a web browser server that may be used to support user applications over standard web-browsers to prevent the need of installing and supporting dedicated client programs installed on numerous PC’s.

Most mobile browsers are supported to allow wireless mobile devices to have the same functionality as desktop workstations. All mainstream web browsers are fully supported. Includes full reverse compatibility with older legacy web browsers using HTTP 1.0

Embedded web server is not susceptible to viruses, Trojans, or other malware.

Browser-based applications allow EZcall to be operated on virtually any operating system including; Mac-OS, Windows, Unix and Linux. Facilities remain free to use any brand of workstation while still maintaining all functions on the EZcall network across multiple brands and types of workstations.

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Supported Systems EZcall has an ever-growing list of alarm and communication systems that are supported and have previously been integrated to. Please refer to the most recent list of supported systems for each client application for a detailed list of the most up-to-date version.

Among the different hardware and software systems supported by EZcall, the following systems are supported by off-the-shelf EZcall applications. Please note that not all systems are shown here and the following list does notinclude custom interfaces that may have been created for specific products or applications;

� Nurse Call Systems � Pocket Paging Systems � Intercom Systems � Telephone Systems

� Paging/Sound Systems � Wireless Telephone Systems � Fire Alarm Systems � Message Boards � Intrusion Alarm Systems � Admit/Discharge/Transfer Systems � Wireless Duress Systems � Voice Badging Systems

� Wander Prevention Systems � Access Control Systems � Infant Protection Systems � CCTV/NVMS Camera Systems � RTLS/RFID Systems � Monitoring Stations

� Medical Alarm Systems � Energy Management Systems � Synchronized Clock Systems � Staff Scheduling Systems � Building Automation/HVAC Systems � Fence Detection Systems � PLC’s (Programmable Logic Controllers) � Asset Tracking Systems

� Building Entry-Phone Systems � Media Retrieval Systems � Bed Management Systems � Telemetry � Asset Tracking/Locating Systems � Electronic Medical Records � Temperature Monitoring � Elevators

EZcall Enterprise provides

a reliable, feature-rich integration platform suitable for small, large or multi-site facilities. By using the mobile web-browser engine, virtually any device or any operating system may operate on an EZcall network.

part 2. EZcall Software/Programs

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Server Programs EZcall Enterprise consists of a series of different software applications. This section briefly describes each different application and it’s uses within the EZcall suite. Some of the applications are servers, some are clients, and some are both. The DCS (Display Control Server) is the core server program that all other programs report to or receive messages from in one way or another. The EZcall programs are sometimes separated into one of three groups; input programs, output programs, and display/control programs. Input programs receive alarm messages from various hardware systems, output programs send text messages to hardware systems such as wireless telephone or pocket paging hardware, and display/control programs are used on PC’s for management & alarm display.

DCS – Display Control Server

The DCS server is the main central hub for any EZcall installation. All input, output and display/control client programs connect to the DCS application. Each DCS may have a slave server associated to it to function as a failover hot-standby server. The DCS application manages all database activity for an EZcall implementation providing a central point for system management and archiving. Only one output client may be networked to a DCS server, while any number of input or display/control client programs may network to the DCS.

MDS – Message Dispatch Server

The MDS is a subset of the DCS and may be used to enhance a DCS. Only one MDS may be used with each DCS application. The MDS allows multiple output client applications to be networked to a single DCS, and handles all output messaging traffic to keep the DCS free for alarm processing. The MDS also adds output group capabilities to a DCS server. When an MDS is used, it is typically installed on the same server computer as the DCS application. The MDS also adds email & message centre output capabilities to a DCS server.

EMS – EZtext Messaging Server

Similar to EZcall, EZtext is a suite of applications dedicated to PC-to-PC text messaging. An EZtext server handles all communications from numerous EZtext personal messaging clients, or LOGINout clients. EZtext personal messaging clients are used on desktop PC’s to allow users to text instant messages to other similar clients as well as view and display current status. LOGINout clients provide staff in/out and messaging capabilities. An EZtext server acts as a client display/control application when networked with a DCS application. When used with a DCS server, EZtext messaging clients have the ability of also sending unified text messages to any EZcall output device. The EMS server also has a built-in web-server that allows the messaging and staff in/out capabilities to function and be accessed using any networked web browser.

WAC – Web Access Client

The WAC is a display/control client to a DCS server that acts as a web browser server to provide browser capabilities for; alarm & graphical alarm display, history reporting, instant messaging, and call assignments.


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Input Client Programs EZcall input clients are used to interface 3rd party alarm systems or other components to relay all alarm events and messages to the DCS server for logging and processing/messaging. Any number of these client programs may be networked to a single DCS server, allowing numerous systems and sites to all communicate to a centralized server. Some input client interface also include bi-directional communications capabilities with their interfaced system to allow the DCS to also be used to control outputs on the hardware platforms.

AIC – Alarm Input Client

AIC clients include parsing algorithms able to interface a very large number of different alarm systems from nurse call & intercom systems to fire alarm & access control systems. The AIC also includes interfaces to several other products including PLC’s and industrial i/o boards. An ever-growing list of interfaced systems is always being added to the AIC’s list of supported systems The AIC links directly with the interfaced hardware system by a serial, IP, or other proprietary method to receive alarm messages from the 3rd party system. All monitored alarm messages are immediately forwarded to the DCS for handling. The AIC provides a method of supervising every system interface to ensure continued operation. Should a system or product stop responding, a related supervision alarm will be triggered on the DCS. The AIC networks directly to a DCS server using a supervised TCP/IP communications link. Any number of local or remotely networked AIC clients may be interfaced directly with a single EZcall DCS.

VKC – Virtual Keypad Client

The EZcall Virtual Keypad client provides an input and output interface to most commonly used intrusion alarm systems and panels. Using the appropriate hardware interface, an intrusion alarm system may be controlled and monitored by the VKC client to allow all alarm events to be monitored by the DCS. The VKC also includes an on-screen virtual keypad that fully emulates the interfaced intrusion system allowing full control over the intrusion alarm panel as if used directly on a hardware keypad. Any number of VKC clients may be networked directly to a central DCS server, allowing up to 9999 intrusion alarm systems to interface with a single EZcall system.

NWC – Network Watchdog Client

The NWC is a client application that may be used by IT professionals to monitor the status of virtually any network device using SNMP traps, ping, or ARP calls. Each NWC supervises network devices and reports missing devices or other alarms directly to the DCS server.

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Enhanced Input Client Programs

SAS – SpiderAlert Server

The SpideAlert Server fully controls and manages a Visonic SpiderAlert wireless duress system. The SAS can communicate directly with several SLC’s (SpiderAlert Loop Controllers), completely eliminating the need for using the Eiris software to manage a SpideAlert network and transmitters. Any quantity of WWC (Wireless Wizard Client) programs may also report to the SAS to distribute and simplify the alarm display and wireless tag management on the associated SpiderAlert system. Each SAS also has a built-in web server that allows any PC with a standard web browser to login to the proper URL to view; active alarm, alarm maps, alarm history, and to manage wireless devices.

EEW – EZcall Ekahau Wrapper

The EEW provides a direct link between an EZcall DCS server and an Ekahau EPE or RTLS server. The EEW receives all alarm messages from the interfaced Ekahau server and relays them instantly to the EZcall DCS. This program may also be used to accept outputs from the DCS to activate Ekahau outputs or send text messages to Ekahau badge tags.

The input client programs listed on this page act as bi-directional clients. These programs provide alarm monitoring of their hardware systems as well as the capability of sending output messages or controlling output devices on the related hardware platforms. These programs all act as input & output clients for their hardware platforms, able to fully control the hardware and devices. The following client programs (SAS and IWS) may also act as server applications to host any number of WWC clients. WWC (Wireless Wizard Clients) provide alarm display and management capabilities to simplify the addition, editing and removal of wireless devices on the SpiderAlert or Inovonics systems. These two-way clients provide full control of their interfaced systems.

IWS – Inovonics Wireless Server

The Inovonics Wireless Server fully controls and manages an Inovonics wireless duress system. The IWS can communicate directly with several FA or EchoStream Serial Receivers, completely eliminating the need for using the other software to manage an Inovonics network and transmitters. Any quantity of WWC (Wireless Wizard Client) programs may also report to the IWS to distribute and simplify the alarm display and wireless tag management on the associated Inovonics system. Each IWS also has a built-in web server that allows any PC with a standard web browser to login to the proper URL to view; active alarm, alarm maps, alarm history, and to manage wireless devices.

EGW – EZcall GuardRFID Wrapper

The EGW provides a direct link between an EZcall DCS server and a GuardRFID Argus server. The EGW receives all alarm messages from the interfaced Argus server and relays them instantly to the EZcall DCS. The EGW extracts all tags, user and hardware information form the Argus server when connected. EGW supports bi-directional data.


Output Client Programs EZcall output clients are the interface to allow an EZcall system to send text messages to other 3rd party systems or devices. Only one output client may be used directly with a DCS server, or an MDS server may be implemented to support up to 9999 of each type of output client into a single centralized EZcall network.

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CAC – Command Argument Client

The Command Argument Client is a simple and versatile program that allows output messages to trigger any command-line argument. This client may be used by IT professionals to trigger applications, or control older legacy software or software-controlled products or systems. A single CAC may interface to a DCS server, or up to 9999 CAC clients may all remotely network into a single MDS server to provide multi-site support.

TPC - Telephone Paging Client

Telephone Paging Clients are the primary text-messaging interface between an EZcall system as a telephone or wireless telephone system. The TPC includes interfaces to most popular wireless telephone systems such as Spectralink, Cisco, Vocera, and Ascom. The TPC interfaces directly with a DCS, or multiple TPC clients may all network to a central MDS server to allow for multiple different telephone systems to be integrated into a single EZcall system. The TPC also includes support for other non-conventional telephone systems such as older analog systems and SIP integration into newer VoIP telephone systems.

SPC – Serial Paging Client

The SPC allows various on or off-site pocket paging or messaging systems & services to interface with an EZcall system. Up to 9999 SPC clients may all network into a single MDS server to support multiple systems and multiple sites on a single EZcall network. Various brands and types of proprietary and industry-standard protocols are support by the SPC client including TAP (Telocator Alphanumeric Protocol) for on and off-site paging system interfacing.

OCC – Output Control Client

The OCC application interfaces several different output systems such as CCTV & two-way radio systems and other messaging systems from a DCS or MDS server. Any quantity of OCC clients may be networked to a single MDS server.

TTC – Text Talker Client

The TTC client incorporates several high-end text-to-speech engines that are used to link an EZcall network with an external paging or intercom system. Alarm messages may be automatically broadcast from a DCS server anywhere on the network.

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Display/Control Client Programs Display and Control programs are used on an EZcall network to provide alarm display and management of an EZcall installation. Display clients include various different PC alarm display programs that are used to display on-screen alarm and event messages in real-time. Management clients provide management reporting and call assignment control of alarm messages to output devices on an EZcall network. All of these applications network directly to the EZcall Display Control Server and may be on a LAN, WAN or through the internet.

. EDC – Event Display Client

Up to 9999 EDC clients may be locally or remotely networked to a single DCS server. The EDC is used to display textual alarm messages and/or events on a PC display screen. The EDC is typically used to be displayed on large-format display screens for an at-a-glance view of system alarms and events. Multiple EDC clients may be setup on a single PC allowing different alarm types, different locations or a combination to be separated and displayed simultaneously on a PC display. The EDC is generally used an a workstation alarm display screen, or for central monitoring of alarms such as central fire alarm and code blue monitoring of multiple sites at facility switchboards.

TDC – Target Display Client

The TDC is a unique program that allows facility and department managers to view at-a-glance the responsiveness of their healthcare workers. A TDC is installed on a PC and setup to a dedicated ward or multiple wards. The manager then sets target alarm response times and any patients calls left longer than the target time are instantly reported on-screen and on a large overtime counter.

PDC – Popup Display Client

PDC clients may be installed on computers anywhere on an EZcall network to provided window popup messages of alarms and text messages.

FCC – Facility Control Client

The Facility Control Client is a combination of several clients packaged together for use as a dedicated EZcall alarm display and control workstation. The FCC client provides the ability for CCTV camera display & control, alarm display in real-time, instant text-messaging, call assignment, alarm history viewing, and many more workstation related applications.

RMC – Remote Management Client

The RMC is a powerful management and programming tool that allows EZcall call points and output devices to be managed remotely from the DCS server. The RMC also provides an easy-to-use call assignment management tool that managers may use to alter the instant alarm dispatching of alarm messages to output devices.

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Instant-Messaging Client Programs EZcall Enterprise includes several different programs that allow instant text messages to be sent to any output device(s) on the EZcall network. The FCC (Facility Control Client) client and WAC (Web Access Client) also provide instant-messaging functions in addition to the other features offered by those programs. The following control clients provide a dedicated instant-messaging interface to desktop PC users. LOGINout and the EZtext Personal Messenger programs function using an EZtext server, which may operate as a stand-alone server program or as a client to a DCS server to allow for messaging to EZcall output devices. If EZtext remains as a stand-alone server, LOGINout and EZtext Personal Messenger will only be able to send text messages to other similar client programs.

TMC – Text Messaging Client

When networked to a DCS the TMC program allows the operator to view a list of the output devices and groups on the network and send instant or scheduled text messages to any or all output devices. The TMC can send messages to any output device from pagers & phones to email and LED message centers. Up to 9999 TMC clients may be networked to a single DCS server. Each TMC also provides full control of LED message centers on the EZcall network. Operators can select a message center to view current messages being displayed as well as add or delete messages as needed.

VAC – Virtual Alarm Client

The VAC client is a customizable user interface that can be used to display alarm events as well as create virtual on-screen call buttons. Virtual call buttons may be setup as window buttons or images to provide a fully customizable operator interface. VAC clients interface directly to the DCS.

EPM – EZtext Personal Messenger

EZtext Personal Messenger is a desktop computer application that is used to instant-messaging from PC to PC. Any number of EPM clients may be networked to a single EZtext server. When networked with a DCS server, EPM clients will have visibility to and be able to also send instant-messages to EZcall output devices. EPM clients also let users set their current status (online, offline, away, temporarily unavailable) for other EPM users to see their status. EZtext is an enterprise-class instant messaging system designed for businesses and office messaging & collaboration.

LOC – LOGINout Client

The EZtext LOGINout client is a unique program designed to provide visibility of other co-workers /out status. Using LOGINout with an EZtext server provides a desktop application where operators can select their status from in, out, away sick, on vacation, in meeting, or at lunch. LOGINout users may also view their co-workers status at a glance or send instant messages to other users or groups.


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Other Support Programs The EZcall Enterprise suite of applications also includes several other programs that may be used to help test and troubleshoot a new installation. The following support programs are not needed for an EZcall installation to function, but are included with the EZcall setup package to provided additional tools and utilities that simplify certain interfaces and maintenance.

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EZstart Application Launcher

EZstart is an on-screen menu program that can be used to manually select & run other programs. EZstart also allows programs to be automatically started when Windows starts, and allows automatically started programs to be staggered to ensure server programs are running prior to client programs trying to connect. EZstart includes drivers to be able to run ant EZcall program as a supervised or unsupervised Windows service.

EZcall Reporting Application

The reporting application is a simple-to-use tool for viewing, sorting and printing alarm history reports and call response reports on an EZcall network. The reporting tool can view current and archived database logs to allow managers and administrators to view trends and staff response times to alarms.

Server Watchdog Client

The watchdog clients may be used to supervise server programs and restart them or reboot PC’s if a server stops responding or does not automatically start. This program is generally used when the programs are not run as Windows services.

iPocket232 Setup Utility

The iPocket232 Setup Utility is a tool that helps simplify the setup of Precidia iPocket232 serial-to-IP adapters for use with EZcall programs.

Virtual Null-Modem Cable

This program creates a pair of virtual serial ports on the PC where it is installed to allow programs that require serial ports to communicate to one another without physical serial ports. This program includes a virtual serial port driver that creates com ports on the PC that are seen by other programs as standard serial ports.

Virtual COM Port to IP-Link

Like the virtual null-modem cable, this program creates a virtual serial port on a PC and links it directly with an incoming or outgoing TCP/IP connection. This program allows hardware serial-to-IP adapters on the network to be associated with a virtual serial port where this program is installed.


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PCrenew

PCrenew is a small stand-alone program that allows you to created schedules to shutdown or reboot a PC. PCrenew also lets you as trigger command-line events or launch applications on one-time or repeating schedules.

PEEPS

PEEPS (Paging Encoder Emulator Pager Simulator) is a program that fully emulates a pocket paging encoder/transmitter and provides an on-screen pager simulator. PEEPS is a useful tool for troubleshooting pocket SPC connections prior to actually connecting to a paging transmitter. PEEPS is also helpful when providing EZcall system demonstrations. The on-screen virtual pager operates exactly as a real pocket pager would.

Ascom OAP Emulator

The OAP emulator is a utility that simulates an Ascom wireless telephone system OAP interface. This program also includes a virtual on-screen Ascom IP phone to simulate the exact response when interfaced to EZcall.

RSC – Remote Serial Client

The RSC program is used with the SAS SpiderAlert Server to allow connection of one or more remote SpiderAlert SLC-5 controllers to the SAS server. Serial-to-IP adapters such as Precidia iPocket232 or Digi SP-One modules may also be used.

WWC – Wireless Wizard Client

Wireless Wizard Clients may be networked to a SAS (SpiderAlert Server) and/or IWS (Inovonics Wireless Server) for wireless transmitter administration or to view active alarms. Up to 9999 WWC clients may be networked to a single SAS or IWS server. The WWC provides administrators with a simple interface to add/remove/edit wireless transmitters on the system.

TSC – Time Sync Client

The Time Sync Client allows a PC to be synchronized to an external timeserver either on a LAN, WAN, or to Internet time servers. This time synchronization client provides an alternate to using the windows internal synchronization tools on PC’s where the Windows synchronization will to function properly on LAN-connected timeservers.

EZcall Enterprise provides high availability operation through the use of hot-standby nested master-slave servers. This unique architecture allows multiple failover servers to be utilized at various network locations for added redundancy.

Applications & Solutions part 3.

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E.R. Patient Throughput Optimization – decrease wait times, and improve care. Management reports provide tools to assess times when more staff are required. Optimize equipment utilization by automatically locating needed devices. O.R. Throughput – Improve workflow by automatically notifying PARR of surgery’s nearing completion. Instantly request an anesthesiologist from a single button to eliminate time wasted searching or calling for assistance. Check surgery status from message boards to prevent needing to locate & walk to the O.R. Bed Status Management – reduce bed turnover times and monitor housekeeping staff efficiency. Faster bed turnover equates to higher revenue & fewer wasted resources. Automated message dispatching saves time and eliminates human error. Predict which beds will soon be ready or should be ready to help improve bed turnover. Automatic Alarm Messaging – Improve response times by automatically alerting staff of patient calls on mobile devices. This helps reduce wait times, and frees staff to attend to more duties. Automatic messaging allows staff to perform other duties while still efficiently responding to patients needs. Management reports allow decision makers to continually re-evaluate staffing, allowing for more staff only when required. Passive Dementia Monitoring – automatic dementia patient profiling and monitoring alerts staff of abnormal behaviors. Help prevent agitated dementia sufferers by attending to their needs before their irritation escalates. Monitor more dementia patients more closely with fewer patient interruptions. Transport Management – instantly dispatch the nearest available porter, track detours, and automatically end requests. Staff Rounds – Manage and monitor staff to ensure their rounds are being performed without being there. The staff rounds feature allows managers to view a previous shift, day, week or month’s rounding by monitoring staff presence and staff location. Quality improvement and management reports assist in scheduling more staff when required and fewer during slower periods. Staff Time & Attendance – automate clock in and out, track attendance and verify rounds automatically. Guard Tour – ensure patient safety by automatically monitoring guard tours.

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Enhanced Security – Monitor contractor locations, track visitors, and help control access by integrating with asset tracking and interfacing patient wander & infant protection alarms with access control systems. Assist security personnel in locating and confining dangerous situations. Increase Patient Satisfaction – reduce overall noise in the facility by discreetly alerting staff of alarms and alerts on mobile devices. Less noise throughout the facility reduces stress and improves the overall quality of care. Temperature Monitoring – automatically be notified of high or low temperature conditions while logging all temperature activity on fridges, server rooms and other critical equipment. Fire Alarm Dispatch – immediately send fire alarm messages to keep the early responders informed as soon as a fire emergency is triggered. During an emergency, every second counts. Receiving instant messages of fire alarm and code events aids in responding quicker to emergency situations. Hand Wash Station – ensure compliance with infection control requirements. Staff-Patient Interaction Monitoring – keeps logs of interaction times for billing. Wander Prevention – know when potential wanderers are about to escape. Infant protection – track & supervise all infants to ensure safety for newborns. Asset Pilfering Prevention – EZcall keeps track of your assts to help prevent wards from hoarding/hiding equipment to keep handy. This helps reduce equipment cost by allowing all existing hardware to be tracked, protected & located when needed. Asset Locating – find your equipment anywhere on site when it is needed. Asset Theft Prevention – create virtual geo-fences to prevent equipment from leaving an area or building. Keep tabs on where your valuable hardware is at all times. Staff Duress – wireless duress available anywhere in your facilities. EZcall lets all alarms be send to the right people at the right time. Patient Emergency Call

If you cannot find he solution you need, ask a QBsoft customer service representative for assistance. There is a good chance that your application has already been created for other customer sites, or we can easily customize a solution that will fit your specifications & needs.

part 4. System Requirements

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PC & OS Requirements The following pages describe the IT resources necessary for an EZcall installation. The requirements shown here are only suggested minimum requirements. By improving on these requirements, system performance may be enhanced. Several EZcall applications may reside on the same PC without affecting proper operation. As a general rule; server programs should be installed on a dedicated server PC, and no more than 8 clients on a PC.

Server Applications

Server programs such as the SAS, IWS, WAC, EMS, and DCS should each be installed on dedicated server-grade PC’s as shown below. The MDS should always reside on the same PC as it’s associated DCS, but it is not mandatory.

Server Operating Systems

All EZcall server programs are fully tested for use on any of the following; MS Windows XP Pro, XP Home, HP Media Centre Edition, Windows 2000, Server 2003, Server 2008, *Vista Business, *Vista Enterprise, or Windows 7. 32-bit or *64-bit.

All server applications are also approved for operation using virtual servers such as Citrix XenServer, VMware, or Pivot3 OS.

Server PC Minimum Requirements

RAM: 2Gb or more (>4Gb recommended) CPU: Dual or Quad Core w/1.8GHz or faster NET: 10/100/1G RJ45 (2 ports suggested) HD: 160Gb Minimum

Client Applications

Client programs may be run in duplicate on the same PC when using a 1.5Ghz or faster x86 PC or faster. Although not recommended, some client programs may be run on the same PC as a server program on smaller installations.

Client Operating Systems

All EZcall client programs are fully tested for use on any of the following; MS Windows XP Pro, XP Home, HP Media Centre Edition, Windows 2000, Server 2003, Server 2008, *Vista Business, *Vista Enterprise, or Windows 7. 32-bit or *64-bit.

All client applications are also approved for operation using virtual servers such as Citrix XenServer, VMware, or Pivot3 OS.

Client PC Minimum Requirements

RAM: 512Mb or more (>1Gb recommended) CPU: Intel Atom w/1.2GHz or faster NET: 10/100/1G RJ45 HD: 120Gb Minimum

* Running as Windows service and other functions will not function on 64-bit & Vista operating systems

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Security of Data & Encryption Compliance Comments Encryption of server data Yes Workstation data storage encryption N/A No data is stored on workstations Transmitted data encryption Yes Only personal data and passwords is encrypted Internet transmission encryption Yes Remote access security protection Yes Remote access is determined by the customer Encryption of wireless transmissions N/A Wireless communications is by others WEP/WAP Cisco LEAP/TKIP/PEAP support Yes Wireless security is determined by the facility Encryption of patient personal information Yes May depend on HL7 support of 3rd party program Protected & secured database Yes Can others access the database No Database outputs must be used for data sharing Shared database No Citrix compatible Yes Support for ZenServer Virtualization CCOW compliant No Windows service operation Yes Not supported on Windows Vista Thin-client support Yes VMware support Yes Not certified by VMware Configurable user access per user Yes Audit-trail for user interactions Yes Audit for dementia profiling changes only Configurable dementia profiling Yes Per access level Audit-trail of assignment changes Yes Per user access Audit-trail of report generation No Audit-trail of account activity No Maintenance Compliance Comments Security patch management policy Yes Security patches to be managed by the facility Anti-virus policy Yes Anti-virus policy to be managed by the facility Maintenance agreement Optional Maintenance agreements available upon request Mandatory maintenance contracts No Service/Support agreement Optional Service/Support agreements available upon request Service/Support maintenance contracts No Performance monitoring Yes Determined using reporting application Automatic Maintenance alerts by email Yes Output device (pager/phone) notification Yes Software failure notification Yes Per each individual application & instance Supervised Server programs Yes Using software and/or hardware watchdogs Automatic backup & recovery Yes Using built-in maintenance tools Disaster recovery plan Yes Backup and restore guidelines set by QBsoft Customer specific plans managed by the facility Remote access/control available Yes User and security determined by the facility Failover Hot-Standby Server Yes Multi-Building Support, Central Management Yes Unique individual login per user Yes Simplified general access login Yes Multiple user name format support Yes

Compliance Charts

With EZcall you can automate numerous business processes and dramatically improve workflow and patient care. EZcall will help reduce liability risks and waste and save you money by integrating all your building systems enterprise-wide.

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