Extreme Information - 8 Charts That Tell You Everything You Need to Know

8 Charts That Tell You Everything You Need to Know Abut

the Future of Information

Management

We are in uncharted waters.

Era

Years

Typical thing

managed

Best known company

Content mgmt focus

1960-1975

A batch trans

IBM

Microfilm

1975-1992

A dept process

Digital Equipment

Image Mgmt

1992-2001

A document

Microsoft

Document Mgmt

Internet

2001-2009

A web page

Google

Content Mgmt

Social and Cloud

2010-2015

An interaction

Facebook

Social Business Systems

Systems  of  Record  

Systems  of  Engagement  

Consideration Systems of Record Systems of Engagement

Focus Transactions Interactions

Governance Command & Control Collaboration

Core Elements Facts & Commitments Ideas & Nuances

Value Single Source of Truth Discovery & Dialog

Standard Accurate & Complete Immediate & Accessible

Content Authored Communal

Primary Record Type Documents Conversations

Searchability Easy Hard

Usability User is trained User “knows”

Accessibility Regulated & Contained Ad Hoc & Open

Retention Permanent Transient

Policy Focus Security (Protect Assets) Privacy (Protect Users)

Source: Gallup, Customer Engagement | What’s Your Engagement Ratio?

Conclusion #1: ENGAGEMENT will differentiate who survives – and who doesn’t.

Source: http://www.oceantomo.com/system/files/SPIntangibles_Chart2010.pdf

Conclusion #2: INFORMATION is to our age what OIL was to the last.

Source: Mary Meeker, Internet Trends, D10 Conference

Conclusion #3: Consumer technologies are collapsing the “breathing room” we have between

generations of technology.

Source: Mary Meeker, Internet Trends, D10 Conference

Conclusion #4: If you don’t have a mobile strategy, you don’t have a strategy.

Source: Geoffrey Moore, Escape Velocity

Conclusion #5: The ECM industry is diverging into two kinds of solutions – with different sets of

winners.

Source: McKinsey & Company

Conclusion #6: EXTREME INFORMATION is the new normal.

Source: BRICs: The changing faces of global power, By Alan Beattie, Financial Times, January 17 2010

Conclusion #7: Technology is driving a massive realignment of the world itself.

Source: http://letshavetheconversation.blogspot.com/2011/11/moores-law-economics-of-abundance.html

Conclusion #8: We are approaching the second half of the chessboard and it doesn’t look like

anywhere we’ve been before.

Who are all these people?

Info

rma

tion

Pr

ofe

ssio

na

ls

Risk/Liability Focus

IT Legal professional

Records Manager

Digital Archivist

Value Focus

Business Process Owners

Business Analyst

Knowledge Manager

Information/Data Scientist

Governance Focus

Ent Information Manager

Info/Data Stewards

Ent Information Architect

Social Focus Information Curators

Community Managers

Most roles from Deb Logan and Regina Casonata, Gartner

23

Blind Men and the Elephant, John Godfrey Saxe

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John F. Mancini President, AIIM @jmancini77

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