Systems Analysis Study on Systems Analysis Study on the Telemarketing System the Telemarketing System of Extra Ordinaire of Extra Ordinaire Janitorial and Manpower Janitorial and Manpower Services Services Basnillo, Ruth Ann Buce, Marjorie Capilitan, Maria Lourdes Lim, Ma. Louise
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Extra Ordinaire Janitorial and Manpower Services (Sytems Analysis and Design)
This is a presentation of our final project in Systems analysis and design wherein we were assigned to propose a new system for the company of our choice. Here, we chose a janitorial and manpower services company and studied their marketing system. After some interviews with their marketing manager, we learned that they had this telemarketing system to acquire prospective clients. From then, we proposed a system which is a web-based marketing system for them.
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Systems Analysis Study on Systems Analysis Study on the Telemarketing System of the Telemarketing System of Extra Ordinaire Janitorial and Extra Ordinaire Janitorial and Manpower ServicesManpower Services
Basnillo, Ruth Ann
Buce, Marjorie
Capilitan, Maria Lourdes
Lim, Ma. Louise
Extra Ordinaire Janitorial Extra Ordinaire Janitorial and Manpower Servicesand Manpower Services
Line of Business: Janitorial Services Manpower Services
Number of Customers: 21
Number of Transactions: approximately 50 per day
Mission:
to deliver an extra ordinary performance to meet customers satisfaction
through service excellence
Vision:to operate in other parts of the country
Overview of Existing SystemTelemarketing System
Marketing Manager searches prospective clients through the telephone directory
After that, he stores the information acquired in the company database which is Excel
He then contacts them and asks the prospective clients for permission to submit proposal
He would then create the company proposal and submit it to the prospective client after some follow ups
Statement of the Problem
General Problem:
only a few numbers of proposals are approved among the numerous proposals the company passed.
Objectives of the System:
General Objective:to open new markets and increase sales
opportunities for the company by creating a marketing system that’s web-based
Specific Objectivesto increase the flexibility of the company by
improving its ability to respond and adapt to the technological changes in the environment
to improve asset utilization by introducing them the functions and benefits of the computers they use
to increase the speed of time by reducing the long process cycle time of the company’s marketing system
Significance of the Study
means of increasing the number of approved proposals
provide means of enhancing the marketing system of the company
means of letting the company gain more clients
increase company’s ability to adapt to technological changes