Expert Webinar Series: Make Members Feel They Matter by Allison Fine (March 18, 2015)

Matterness

ALLISON FINE

MARCH 18, 2015

Making Members Matter

A Webinar for Wild Apricot

Allison Fine

Matterness

Members Don’t Feel Like

they Matter

“I’ve

Been a

Member

for Years!”“Why

Don’t You

Talk to Me

Like a

Person?”

“You

Keep

Misspellin

g My

Name.”

“I Never

Got a

Thank

You.”

Question

When Have You Felt

Like You

Don’t Matter?

Outsized Fears Create Fortresses

People are Mean and

Greedy

Social Media Are Making

Us Less Civil

The World is Uncontrollable

The Churn

Fearfulness is a Choice

Question

When Has an Org or

Person Made You Feel

Like You Matter?

People Are Smart, Generous &

Kind & Waiting to Help

People (& Their Stories) Matter

Public Problem Solving

Being in Conversation

Working With People,

Not At People

Have Fun

Measure What You Value

Do We Send Too Many Emails?

Why Didn’t You Come?

Do You Matter to Us?

Gaining Matterness

Identify Your Default Settings:

Are We More Open or Closed?

More Afraid than Fearless?

Make People Known or Unknown

Use Scenarios to Create Conversation Starters Not Stoppers

Try 3 New and Fun Ways to Thank People This Year

Enable People to Tell Their Stories

Be Different & Do Different

Twitter: @affine

[email protected]

www.allisonfine.com

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