United Nations Economic and Social Commission for Western Asia April 2017 Expert Group Meeting on Open Government ESCWA – April 2017
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
United Nations Economic and Social Commission for Western Asia
April 2017
Expert Group Meeting on Open GovernmentESCWA – April 2017
Maritime Transport Airways Transport Railways Transport Road Transport Urban Transport
Dam. Airport
Alp. Airport
Kameshli. Airport
…………….
………….
……...
Latakia port
Tartous port
Banias port
………
………….
Syrian Railways
Hijaz Rialways
Road Infrastructure
Road Transport Offices
Passengers Road Transport
Cargo Road Transport
Urban Transport Company
Transport directorate
Governorate Governorate
Human ResourcesRevenues and
ExpendituresStorage Projects
Agreements &
Agreements
Evaluations
Transport Indicators
Operation StructureInfrastructure
Consider a new focus for the Service Provider – Client Relationship
Service Provider
Service Recipient
Us
Government
Them
Citizens
From this ….
Service Provider
Service Recipient
to this ..
WE
A Community Approach
To Public Service
the WE approach
clients are choiceless citizens who do not have another service provider
Crowdsourcing Platform
Re
qu
est
ers
Cro
wd
wo
rke
rs1
Submit Task
2
Selected Task
Submit Results
3
Return Results
4
Reward
Roles and operations in crowd sourcing process
Crowdsourcing Platform
Knowledge about the
process
Knowledge derived
from the process
Current physical and logical processLegal BackgroundOrganization structureICT SystemStrategyVision…
Open dataStatistics Feedback or Thoughts
As is
Organization structure
New ICT System
Cultural & Behavioral
Change
Process Redesign
To be
Source: MISA Ontario - Annual Conference
Citizen Engage.
Open Data
Collaboration
Innovation
Open Gov
Attract people to get involved
Data flow
Platforms
Tools
سجل صناعي جدبد
Dashboard as a Service
eHosting
IaaS
DRaaS
Storage as a service
Backup as a Serive
Providing every resident in Dubai with scalable, elastic & localsecure compute resources…
In addition to assuring online access to the status of residentsservices in each building, apartment, office, street & vehicle, inorder to increase the people proactivity, smart of the city &transparency between government & people living in Dubai.
Crowdsourcing Platform
Req
ues
ters
Cro
wd
wo
rker
s
Reward
eParticipation Platform
ADMIN
Create / Edit an issueTurn the issue into publicComment on an issueMessage the participantsChange issue statusAdd /edit all related information:
Open dataRelated documentsFlow of dataInstitution StructureLegal BackgroundResources
Give priorities to issuesComment on all issuesGrant privilegeRevoke privilegeConfirm that issue is solved based on solution votingClose the issue
Create an initiativeAdd an opinionAdd a solution
Add commentAdd questionAdd imageAdd mapAdd revisionsAdd issues integration
Vote for a solutionVote for an opinionTag a userTag a groupAmbassador's hat
The Services’ Ambassadors
Real time data GIS based data
Data flow AS IS Process
Available resources
Organization structure
Power people decision
Reward
Crowdsource Platform
Big data analysis eParticipation
Protocol
Legal background
The second phase is in getting decision-making power out.
The first phase is delivering quality and comprehensive data
to crowd and getting better information from the crowd into
the center.
Two general phases of the crowd sourcing BPR
Related Documents
