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Expect the Best!
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Expect the Best!. Industry Statistics 85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis. 75%

Jan 18, 2016

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Lillian Wiggins
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Page 1: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Expect the Best!

Page 2: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Industry Statistics 85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.

75% of Executives surveyed feel IT leaders/partners should be more involved in strategic business discussions.

There are thousands of cloud voice solutions in the market. How do you pick the right one? Should you move to the cloud or keep things onsite?

Page 3: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Brief Company History Founded in 1972

Certified Woman-Owned Small Business

Offer Premise-Based and Managed Hosted Cloud Phone Systems from Mitel, Avaya, Toshiba and Star2Star.

Assist Clients in Procurement of carrier services including local & long distance, internet access, WAN infrastructure, etc.

Mitel/Inter-Tel Partner since 1993 / Avaya Partner since 2012

In-House Certified Engineers that service the entire Northeast Market

Mitel Gold Dealer of the Year – North America

Page 4: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

McEnroe Voice & Data’s Reach

-2 Locations Strategically Positioned to Serve You

Corporate Headquarters (Baltimore) 10955 Golden West Dr. Hunt Valley, MD 21031

DC/Northern Virginia Office (Tyson’s Corner) 7700 Leesburg Pike, Suite 117 Falls Church, VA 22043

Page 5: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Vertical Markets Served

Non-ProfitGreenpeaceAmer. Inst. for Cancer ResearchLiving LegacyBlind IndustriesARC of Baltimore

Hospitality and RetailBuffalo Wild WingsGreene TurtleRadcliffe Jewelers

MedicalRemedi Senior CareINOVA Health Care

AccountingDeLeon & StangKlausner & Bendler + Associates, PCBarkanic & Ames, LLC

EducationBoys’ Latin SchoolThe Odyssey SchoolThe Primary Day School

AssociationsAssoc. Advancement of Med. Inst.Futures Industry Assoc.Intl. Sleep Products Assoc.AACOM

Government (State/Local)Nuclear Regulatory CommissionPublic Safety

Page 6: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Products & Services

Business Telephone Systems & Applications

Managed Hosted Telephone Systems &Applications

Carrier Audits & Procurement

Video Conferencing & Collaboration

Video Surveillance & Structured Cabling

Digital Recording (Audio & Video)

Healthcare Solutions

Page 7: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Telecommunications

Digital, VoIP, & Hosted Solutions

• Multi-Site Networking

• Unified Messaging (VM to Email)

• Unified Communications (UC)

• Auto Attendant

• Mobility & “Twinning”

• Remote Teleworker Solutions

• Virtualization with VMWare

Page 8: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Telecommunications

Call Center Applications

• Call Logging & Accounting

• Call Recording

• Computer Telephony Integration (CTI)

• Interactive Voice Response (IVR)

• CRM Integration, Screen Pops Complete Carrier Audits and Assessments• T1 – PRIs – SIP – Internet Access

Video Conferencing & Collaboration

Page 9: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Digital Recording Systems

Call Recording• Workforce Management• Quality Control, and Liability Protection• Complete Screen Capture

MVD records MD State Police and 911 Dispatch Centers

Video and Audio Recording

• Public Safety Interview Rooms

• Child Advocacy Centers

Page 10: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Design & Planning

Value Added Sales

Application Engineering

Installation

Training, Support, Service

A Complete In-House Solution

Page 11: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Customer Service• 5-Year Parts Warranty with all new telecom systems

• 5-Year Software Assurance with all new telecom systems

• Most extensive warranty offered in our industry

• 24 x 7 x 365 Service Provided

• 2 Hour Guaranteed Emergency Response Times

• 24 Hour Non-Emergency Response Times

• Complete Project Management on all aspects of project by McEnroe Voice &

Data trained Project Coordinator

• TotalCare – Full Managed Service Offering

Page 12: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

What is Driving the Industry

Convergence & Unified Communications

Mobility

Cloud Services

Managed Services

Lower Cost of Ownership

Page 13: Expect the Best!. Industry Statistics  85% of SMB customers are over trunked and have no idea what their true utilization is on a monthly basis.  75%

Why Choose McEnroe Voice & Data? Diverse and Comprehensive product offering

• Allows us to design the proper solution to fit the business environment

Project Management Team• Data collection & programming• Project Management software • In-House pre-testing • Live, on-site user and admin training

Personnel Expertise• Account Management• Sr. Engineers• Remote help desk support