Exotel For Last Mile Logistics

RE-IMAGININGCOMMUNICATIONSFOR 3PLNIKHIL KUMAR, CHIEF EVANGELIST, EXOTEL

2011FOUNDED IN BANGALORE

90+TEAM SIZE

3M+

INDIA, SINGAPORE, MALAYSIA, INDONESIA

ONE OF SOUTHEAST ASIA'S LARGEST CLOUD TELEPHONY PLATFORMS

1000+BUSINESSES SERVED CALLS EVERYDAY

ORDER CREATIONUSING

MISSED CALLSFOR CUSTOMER MOBILE SERVICE

1

CONNECTCUSTOMERS

USING CALLS TO

VENDORS INSTANTLY

2

RESCHEDULEDELIVERIES USING

AUTOMATED IVRCALLS

3

DYNAMIC ETAALERTS

USING SMSFOR GROCERY

DELIVERIES

4

MASKEDCONVERSATIONSUSING A VIRTUALNUMBER BETWEENDRIVERS AND

RIDERS

5

PICKUPCONFIRMATIONUSING IVR BASEDINPUTS FOR

REVERSE LOGISTICS

6

NUVO EXCustomised Logistics Services

CUSTOMERFEEDBACK

USING SMS & MISSEDCALLS

7

SHOWCASE 1

WWW.EUSS.EDU

70%

Flipkart's Deliveries

3M

Shipments a month

4,000

Pincodes

One of the most

technically

advanced logistics

provider in India

SHOWCASE 2

WWW.EUSS.EDU

One of the largest privately

owned express logistics

provider, acquired

by DHL in 2004

Pincodes

20,000

Shipments a month

12M

Market Share

52%

CUSTOMER FOCUS -BETTER EXPERIENCE

& PRIVACY INTACT

IMPROVED EFFICIENCY -REDUCED DELIVERY FAILURES

& TRACKING INTACT

COST EFFECTIVE -LOWER CALL RATES WITH

NO MISUSE

EXOTEL POWERED LOGISTICS EVERYDAY*

TWITTER | @NIKHILKUMARKS

90% 50% 60% 75%

CAB

RIDES

ECOM

SHIPMENTSMEAL

DELIVERIES

LOCAL

SERVICES

*INDIA MARKET