EXL318. “The voice diagnostics feature is very popular. In general, having that kind of feedback shows that quality is better overall. I think feedback.

Monitoring Microsoft Lync 2010 Deployments

Jeffrey Reed & Arish AlrejaProgram Manager IIMicrosoft

EXL318

Lync™ 2010 – Expect the Best

“The voice diagnostics feature is very popular. In general, having that kind of feedback shows that quality is better overall. I think feedback helps to set people’s expectations, gives them a better perspective, and leaves a better impression.”

Andrew Hitchcock, Microsoft Unified Communications Practice Architect, CDW

“With Lync Server, improvements in the voice quality are important to companies we work with who have large mobile work forces.”

Reuben Honigwachs, Consultant, Glück & Kanja

“Microsoft Lync Server 2010 passed as aggressive SIP Load TortureTest without dropping any calls or reporting errors in the 4,000,000call attrition test. This sustained operation without error is the bestwe have seen to date for any Unified Communications / IP PBXproduct we have tested.”

Miercom (January 2011)

You have a lot on your plate!

Stephen Elop, former President of Microsoft Business Division

Steve Ballmer, CEO

We know … we’ve been in your shoes

Lync™ 2010 Charter – To identify and fix the issues which cause the most grief for end users … and the occasional executive.

In the real world… things happen.

A telephone provider starts returning errors.Another team pushes out firewall or IPSEC updates.Servers go up in smoke.

Lync™ tools prepare you for the worst

Lync™ 2010 Management Pack for System Center Operations Manager (SCOM).

Lync™ 2010 Monitoring Server Reports

Lync™ 2010 Management Pack for SCOMJeffrey ReedProgram Manager IIMicrosoft Lync™

You have a lot to do.

Introducing Prioritized Alerts

Alerts classified for your busy schedule.

High Priority Alerts – Synthetic Transactions

Alert Properties contain detailed knowledge

How painful is monitoring to manage?

Introducing Central Discovery

SCOM automatically detects what needs to be monitored from the Central Management Store (CMS).This allows the Lync™ Management Pack to render a deployment diagram; and stateful alert views for Sites, Pools and Servers

What issues are impacting your users?

Introducing Call Reliability Alerts

Periodic analysis of Call Detail Records (CDR) to identify widespread issues that are preventing users from joining audio calls or causing them to be dropped.

Investigate via Monitoring Server Reports

Reporting and Troubleshooting with the Lync 2010 Monitoring ServerArish AlrejaProgram Manager IIMicrosoft Lync™

Monitoring Server collects more data forDiagnostics, more Diagnostics, better Diagnostics….

For ALL SESSIONSFor Registration Failures

Wait…What? What does this mean?

Also, we’re measuring Usage Data for IP Phones…

And it continues to collect QoE data for

Media quality….Is the laptop too slow to do HD video?Is the device leaking echo?What is the frame rate of video?Was the audio being healed?Was it a good or poor quality call?

Jitter? What the &*!# does that mean?

Reporting

End-User TroubleshootingDashboard view of key deployment indicatorsReports for ROI analysis and asset managementReports for Operational Troubleshooting

demo

Lync™ 2010 Monitoring Server Reports

Arish AlrejaProgram Manager IIMicrosoft Lync™

Where’s the documentation?

Monitoring and Troubleshooting

Lync™ Management Pack for SCOMManagement Pack and Guide

Lync™ Monitoring Server and ReportsDeploying Monitoring Server and ReportsUsing Monitoring Server Reports

Developer ResourcesCall Detail Recording (CDR) SchemaQuality of Experience (QoE) Schema

Monitoring Documentation - Live Today!

VideosHelp Desk Troubleshooting: Lync Call Issues System-wide Troubleshooting: Lync Call Connectivity

Download CenterLync Server 2010 Monitoring Server Reports Documentation

DocumentationAn Introduction to Monitoring Lync Server 2010 by Using Monitoring Server ReportsThe Lync Server 2010 Monitoring Server Reports: An OverviewUsing Lync Server 2010 Monitoring Server ReportsQuality of Experience Alerting in Lync Server 2010

Lync™ Documentation

Lync™ Documentation PortalsTech Center home page First Run videos Visio Protocol Flow posterTech Center home page Technical LibraryLync Powershell blogNext Hop blog

Documentation Feedback? [email protected]

In Review: Session Takeaways

Lync™ Server 2010 Management Pack for SCOM 2007 R2

System level health monitoringCall reliability and media quality monitoring

Lync™ Server 2010 Monitoring server dashboard and reports

Managers: Return-on-investment (ROI) analysisIT Pros: Call reliability and media quality troubleshootingHelpdesk: end-user troubleshooting

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Related Content

Breakout SessionsEXL315 – Microsoft Lync 2010: Core Voice Planning and DeploymentEXL319 – Microsoft Lync 2010: Setup, Deployment, Upgrade, and Coexistence ScenariosEXL320 – Microsoft Lync 2010: High Availability and ResiliencyEXL325 – Troubleshooting Microsoft Lync Server 2010

Find Me Later At…EXL314 – Microsoft Lync 2010 and the Enterprise Network (Arish)EXL372INT - What Do You Want to Know about Management and Administration of Lync Server 2010? (Jeffrey)

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© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to

be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS

PRESENTATION.

demo

Reporting with the Monitoring Server in Lync™ Server 2010Arish AlrejaProgram ManagerMicrosoft Lync™

Monitoring server dashboard

Monitoring server homepage

Conference summary report

Conference usage trend

Peer to Peer activity reliability report

Failure distribution report

Peer to Peer reliability report - List

Location based Media quality

Location based Media quality – Drill down

Location based Media quality - Trends

Call list of poor quality calls

User Activity report

Call Detail report