RETAIL SERVICES DRIVING SUCCESS IN A GLOBAL, DIGITAL MARKETPLACE North American retailer of premium beauty products US retailer of luxury home goods Global retailer of luxury home goods Set-up of scalable offshore finance shared services Offshore delivery of controllership activities Offshore delivery and transformation of Procurement and Supply Chain Sustainable, Long-Term Growth Analytics Operations Management Increased Profitability Deliver fast, safe, top-quality, omni-channel customer experiences Use millions of relevant data points to create personalized digital experiences Leverage hi-tech innovations to deliver new and unforgettable buying experiences Retain customers, grow wallet-share and differentiate in a highly competitive market Be agile and responsive to growing socio-political disruptions Deliver data-driven, intelligent operations supported by effective operations risk management Control operating costs that impact scalability and profitability Increase efficiency across pricing, assortment, SCM, logistics, CX and corporate shared services RETAIL STRATEGIC PRIORITIES NOW WE ARE BUILT TO PRODUCE IMPROVED RETAIL OUTCOMES Data-Driven Insights Ultra-Customer- Centricity Best-in-Class Operations Nimble and Agile Operating Model EXL helps retail companies drive sustained growth and profitability by generating data-driven business insights and delivering world-class intelligent operations IMPROVED BUSINESS OUTCOMES - Growth - Profitability = OPERATIONS MANAGEMENT Experts in the art and science of designing and managing intelligent operations with a global footprint Redesigned Finance, Procurement, SCM, Merchandise and HR Ops Nimble and Agile Processes Focused on Operational Effectiveness Effective Operations Risk Management Flexible and scalable operating model to reduce operating cost Improve customer, vendor and employee experiences Free working capital (DPO, DIO, DSO) Leverage EXL PAS (Process Assurance Standards) Manage vendor and Supply Chain risk ANALYTICS Experts in transforming enterprise-wide decision-making through data-driven insights Predictive and Prescriptive Advanced Analytics CoE Delivering intelligent insights across: Sourcing and Procurement Merchandise Supply Chain Customer Service Marketing/Customer Loyalty Store Location Strategy Finance and Accounting Human Resources + Optimized operating cost to enable investments in new products and services (~50% cost savings) Improve financial metrics to achieve best-in-class finance Proactively manage and mitigate risks to enable growth Improved customer journey through personalization Better product and pricing offers HERE IS THE PROOF: EXL CASE EXAMPLES Global operations management to reduce operating costs, drive scale and standardization PROVIDING END-TO-END SUPPORT TO RETAILERS Sourcing and Procurement Merchandise Planning Store Setup and Operations Support Supply Chain Management Inventory Planning Logistics Management Retail Operations 1,000+ Employees Accounts Payable/T&E Cash Balancing and Sales Reporting General Ledger Accounting Consolidations and Reporting Sales and Use Tax Financial Planning and Analysis Finance & Accounting 8,000+ Employees Serving over 30 global retail clients, from high-end luxury to mass-market department stores, across Retail Operations, Contact Center, Procurement, Supply Chain, Marketing, Finance and Accounting, and Human Resources Customer Inquiry Management Product Information and Promotions Order Booking and Entry Order Status/Cancellations Web, Chat, Email, Social Media, Mobility and Conversional IVR Support Contact Center Services 9,000+ Employees Customer Journey Analytics Channel Analytics Marketing Analytics Supply Chain Analytics Spend Analytics CFO Dashboards Advanced Analytics 4,400+ Employees Leading department store chain US-based apparel and fashion retailer US-based fashion retailer Multi-touch attribution and media-mix models Machine learning for display offer optimization Loyalty management framework SAMPLE HEADING: EXL CASE EXAMPLES Advanced analytics to generate intelligent insights and drive ultra-customer-centricity 60% $5M+ $10M 97% 50% 11% Return on Outsourcing (Last 5 Years) Cash Flow Impact to the Client Eligible Discounts Captured Reduction in Paper Invoices SCM Cost Reduction Through Vendor Chargebacks Increase in Touchless Payments in Cash Application ................................................................................................................................................................... ................................................................................................................................................................... ................................................................................................................................................................... Contact us Rishabh Jain [email protected] Vice President & Client Partner - Retail, CPG, Manufacturing For more information go to www.exlservice.com/legal-disclaimer