Exhibit Professionalism Characteristics of Health Professionals
Dec 24, 2015
Exhibit Professionalism
Characteristics of Health Professionals
Professional
• What is a professional?
Professional
• A person who engages in a pursuit or activity professionally.
• Is extremely competent in a job.
• Skilled at the occupation.
Paraprofessional
• What is a paraprofessional?
Paraprofessional
• A person who is trained to assist a professional
• A representative of the profession.
Professionalism
• Why is professionalism important?
Professionalism
• Improves the confidence of the patients
• Improves relationships with the patients
• Improves relationships with co-workers
Professionalism
• What are the traits expected of a
professional?
Positive Traits
• All need to be practiced and learned
• Some take more time to develop than others
• Improving on these makes us better professionals, employees and co-workers
Empathy
• Ability to identify with and understand others feelings, situations and motives
• Requires sincere interest in working with people
• Need to care about others
Patience
• Be tolerant and understanding
• Control your temper
• Deal with frustration and overcome obstacles
Tact
• Saying the kindness or most fitting for the situation
• Demonstrates consideration for others
• Requires practice
Co-operation
• Allow others choices whenever possible
• Cooperate with schedules, wants and routines
Sensitivity
• Aware of people’s needs
• Aware of feelings and emotions
Respect
• Treat others with consideration
• Kind and courteous
Honesty/Credibility
• Truthfulness and integrity
• Others must be able to trust you
• Admit mistakes so that they can be corrected
• Keep promises
Dependability
• Accept the responsibility of the position
• Report to work on time
• Maintain attendance• Perform tasks on time• Be reliable
Responsibility
• Willing to be accountable for your actions
• Others can rely on you and know you will meet your obligations
Willingness to Learn
• Learn and adapt to changes
• Health care changes frequently
• May need to learn new techniques
• Continuing education required to remain competent
Acceptance of Feedback
• Some criticism will be constructive
• Don’t be resentful of negative feedback. Instead learn and improve
Enthusiasm
• Enjoy your work and display positive attitude
• Can be contagious
• Concentrate on the positive
Self Motivation
• The ability to begin and follow through
• Continue the task without constant direction
Adaptability
• Adjust or change to meet the patient needs
• New technologies, new treatments
Competence
• Qualified and capable
• Follow instructions, use approved procedures and strive for accuracy
AVOID Negative Traits
• Belittling
• Using
• Ignoring others
• Condescending
• Sarcasm
Personal Hygiene/Grooming
• List ways that healthcare personnel can project a professional image in their appearance.
Personal Hygiene/Grooming
• Portrays a professional image– clean hands
– scents
– makeup
– hair
– oral hygiene
– dress
Teamwork
• Health care professionals working as a team = quality care and service
Teamwork
• Quality health care is dependent on all doing their part.
• It is the team work of all health care workers that provides the service to the patient
•
What is a Team?
• A group with a specific goal • Each person has expertise• Each responsible for own actions and decisions • Members pool knowledge and ideas• Each works toward common goal• Members make plans, take action and reevaluate
future plans
Qualities of Team Members
• Respect for others
• Willingness to share knowledge
• Ability to make decisions
• Ability to agree, disagree, handle conflict and deal with differences
• Ability to stand and act alone when necessary
Conflict
• Conflict is part of human interaction
Conflict Management
• Ineffective Means of Handling Conflict:
– Erupting
– Withholding
Conflict Management
• Effective Means of Handling Conflict:
– Confronting
Conflict Management Skills
Define the conflict
View the conflict as a joint problem
State the problem
Conflict Management Skills
Check perceptions
Conflict Management Skills
Generate possible solutions
Reach a mutually acceptable solution
Implement the solution
Evaluate the solution