Exclusion Schemes: reducing high street crime and anti-social behaviour Welcome.

Exclusion Schemes: reducing high street crime and anti-social

behaviour

Welcome


behaviourGabi StirlingEditor, CRP News

Overview and introduction to the day; What is an Exclusion Scheme? What is its legal basis – and what are the legal obligations of its members? The benefits to business crime reduction partnerships; Good Practice; the Future

Session 1: 10.00 to 10.30

Keynote Presentation

What is an Exclusion Scheme?

• Members, Offenders and Exclusions

• DIY Justice system• Punishment • Benefits of Exclusion Schemes• ‘Localism’ in action

Legal basis of Exclusion

• Common Law Right of Exclusion• Equalities Act• Role of police• Human Rights Act • Data Protection Act• Best Practice

How do Exclusion Schemes work in practice?

• Rules• Functions• Administration

Partnerships and Exclusion Schemes

• Exclusion Schemes = ‘clubs’• Involvement with non-Members =

Partnerships• Police• Court system• Local government• Now more than ever

Funding

• All but the smallest Schemes need money

• Radio systems• Third-party sources• Own revenue-stream• Continuing role for ‘seed’ funding

Localism and Interworking

• Exclusion Schemes are local• What is ‘local’?• Non-urban, rural areas?• Displacement• Importance of inter-working

The Future

• New technology, private security, internet

• Spending cuts• Police and Crime Commissioners• New government judicial

strategies • Restorative Justice


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Session 2: 10.30 to 11.00

Local crime reduction partnerships in practice

Bill MossTown Centre Manager, Maidstone

Real life: practical experience of running a successful exclusion scheme; working with police and other partners; extending the remit; delivering member benefits

Partnerships in Practice

Bill Moss

Town Centre Manager

Maidstone


• 70,000 Homes• 150,000 Residents• 2.4% Current unemployment rate• 10,000 Target for new jobs by 2026


• Biggest shopping town in Kent

• Biggest shopping town spend in Kent

• Biggest night economy in Kent

• TCM represents more than 75% of retail floorspace


• 650 face to face businesses• 50% National – 50% Independent• 10% Empty units• 1,500 people employed in night economy• 20,000 clubbers each weekend• £65m pa night economy spend• 3,500 meals served on a typical Saturday

Partnerships in Practice• TCM lead the town centre crime reduction partnership• Manage and finance Maidstone Shopmobility• Manage and finance Urban Blue• Active member of the Fair Trade Group• Active members of special project groups e.g. Battle of

Maidstone Re-enactment; St George’s Day• Aim to be first on the list of invitees to join new groups –

become invaluable


• BCRP ‘MaidSafe’• 150 members – 165 radios• £90k per annum revenue - £10 per week membership• Employs full time Intelligence Manager• TCM and PA charge % of salary to MaidSafe• All relevant costs charged separately to MaidSafe• Separate accounts kept under the umbrella of TCM


Managing the Night Economy• Many licensed premises ‘condition of license’ to join

MaidSafe• Safer Socialising Awards• Section 27 Notices• Exclusion Notice Scheme• Saturday night Police briefing• TCM Night Economy Forum• Purple Flag application


Managing the Night Economy• Street Pastors• Police ‘ownership’ of areas• Taxi Marshals – huge struggle to finance - £10k pa• Portable urinals• Street litter policy after 10pm


Urban Blue

Community Bus


Urban Blue Community Bus• History – how it happened• Costs – approximately £30k pa – eg servicing• Volunteers – expenses only• Medical supplies – Boots – Prime Minister• Lessons learned – awning, location, power• First stop for door staff via MaidSafe radios

Urban Blue Statistics397 ambulance call outs saved in the past

twelve months

Many would have resulted in A & E admissions thus saving the NHS many thousands of

pounds



Breathalysing clubbers as they arrive in town

• 46% of those tested over 10mg/ml• 20% of those tested over 35mg/ml• Most prevalent in 18-22 age group• Mobile phone and water


Bottled Water Campaign funded by Baroness Newlove’s Safer Communities Fund

10,000 bottles of Urban Blue Water with three relevant messages on the label



Day Time Economy• Exclusion notices• Sharing of photographs• Members meetings• Full time Intelligence Manager• Never underestimate the power of a cup of tea

and a chocolate biscuit


Day Time Economy• Annual members awards• County wide meetings at Police Headquarters• Build a strong relationship with local media -

(don’t be afraid of them)• Host visits from other towns/countries• Produce a member’s brochure

http://www.maidstonetowncentre.com/gallery/main.php?g2_itemId=1519&g2_imageViewsIndex=1


• Exclusion Notice Scheme

• Financial challenges

• Maximising engagement


Why is Maidstone successful?


Because we talk to each other


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11.00 to 11.15

Refreshments


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Session 3: 11.15 to 11.45

Creating a new partnership

Tony MernaghChief Executive of Brighton & Hove Business Forum

The first steps in setting up a newpartnership are the most important…

Tony Mernagh 5th July 2012

Brighton & Hove BCRP

19919988440440

1. The first thing you need The first thing you need . . . .

. . . a problem looking for a solution

Some places don’t need oneSome places don’t need one

2. Interested parties2. Interested parties

Does something already exist?

6,000 fewer

6,000 fewer

Unincorporated associationSimple & cheapSimple & cheap

Not a separate legal Not a separate legal entityentityLiability of the Liability of the membersmembersLimits to activityLimits to activity

UnregulatedUnregulated

Limited by shares

guarantee£50 & not £50 & not

complicatedcomplicatedLiability limited Liability limited to £1to £1Legal entity = Legal entity = empoweringempoweringRegulated by HMRC and Regulated by HMRC and Companies HouseCompanies House

A business with A business with primarily social primarily social objectivesobjectivesRespectedRespected

Slight additional Slight additional reporting liabilityreporting liability

Equipment

InsuranceSomeone

Communication

Revenue

Revenue

generatio

n

generatio

n

Upfront c

ost

Upfront c

ost

Operating a radio netOperating a radio netBuying or renting the kitBuying or renting the kit

£2k to £200k£2k to £200kHolding an Ofcom licenceHolding an Ofcom licence

£100 to £500£100 to £500Distribution to membersDistribution to membersInvoicing and money Invoicing and money collectioncollection

500 handsets£160,000£260,000

Growing the scheme

1 staff

2 staff

4 staff

mem

ber

s

Equipment

InsuranceSomeone

CCTV Control Room

Data integrit

y

Data integrit

y

agreement

agreement

Incident Incident reportsreports

Exclusio

n Notic

e

Exclusio

n Notic

e

scheme

scheme

2 cards = 2 cards = 6565

1 card 1 card =1000 =1000

5,000 5,000 p.a.p.a.

Getting paidGetting paid

Be organised/ be firmBe organised/ be firm

SpreadsheetAccounting packageBook-keeperFinancial controllerCredit control

Bad debt £256

Bad debt £256


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Session 4: 11.45 to 12.15

Setting up a radio network

Roy Smith Metropolitan PoliceService

A review of latest radio systems; selecting, implementing and administrating a network; financing the system; inter-linking with police

Partnerships Against Crime South East Regional Conference 2012

BCRP Radio Networks

Roy Smith, Business Crime & Partnerships Manager, New Scotland Yard

Date Arial 14ptTOTAL POLICING

http://www.partnershipsagainstcrime.com/

Disclaimer!

"The MPS cannot endorse any single supplier or product. Any reference to suppliers, manufacturers or products in this presentation does not necessarily indicate they are endorsed or approved for use by the MPS"

Date Arial 14ptTOTAL POLICING

It's really simple!

TOTAL POLICING

Technical Jargon

TOTAL POLICING

• 5 Tone Selcall

• Stun / Revive / Kill

• IP Site Connect

• FDMA / TDMA

• 12.5Khz channel spacing

• PTT ID

• Lithium Iron / NiMh / NiCAD

Objective of this presentation?

TOTAL POLICING

Isn't radio out of date / old fashioned?

TOTAL POLICING

Why radio?

TOTAL POLICING

• Instant one-to-many communication

• Real time intelligence sharing

• Direct links to police / CCTV

• Easy to use even with minimal training

• Visible deterrent

• Easy to maintain, simple to operate

• Tried and trusted technology

Brand New?

TOTAL POLICING

Time for an upgrade?

First steps?

TOTAL POLICING

• Police / Council / CCTV Support

• MUST be a partnership

• Clear business benefits

• Selling the concept / Demonstrating results

• Think BUSINESS!!!!!!

Is now a good time?

TOTAL POLICING

Before you choose a supplier?

TOTAL POLICING

• How are you going to fund the system?

1. Existing cash reserves (Purchase) / Bank Loan

2. Hire

3. Long term lease

4. Total managed service

TOTAL POLICING

Purchase?

• Most cost effective

• Long term revenue stream

• High initial outlay

Hire?

• No cash required upfront

• Maintenance included

• Profits to the radio supplier

Lease?

• Lower monthly cost

• Maintenance included? Maybe!

• End of term lump sum?

Managed Service?

• Maintenance / Invoicing / Sales

included

• Very little work required

• Very Expensive

Comparethemeerkat.com

TOTAL POLICING

Things to think about?

TOTAL POLICING

• Reputation?

• Ask for references (preferably other schemes)

• Go and see their product in action

• Trust / relationship

• Are they "Authorised" dealers (Not re-sellers)

• Maintenance / Support

• Geographical location? (IMPORTANT!!!!)

Technology?

TOTAL POLICING

• Don’t buy analogue (even if it is really cheap!)

• Don’t be mis-sold radios with "Selcall" "Digital Signalling" are NOT necessarily digital

• (E.g. Motorola GP340 / GP344 / Icom ICF3GS)

The future is DIGITAL!

TOTAL POLICING

• Not all Digital is the same.

• This is where it gets a little bit complicated . . . .

TDMA vs FDMA

• Reality is Motorola / HYT / Vertex vs Icom / Kenwood

TOTAL POLICING

TDMA

• 2 for the price of 1

• Infrastructure cost is less

• Future proof for expansion

• Separate Shopwatch / Pubwatch

FDMA

• Channels are "narrow" so in

THEORY easier to licence

• Better analogue / digital migration

• Higher infrastructure costs (you

need 2 of everything)

Features? Will you actually use them?

TOTAL POLICING

Essential?

• Stun / Revive / Kill• Caller ID• Emergency button

Nice to Have?

• Text messaging• Private calling• GPS

Infrastructure

TOTAL POLICING

• Where will your base station / repeater (s) be located?

• Planning permission?• Site-survey / coverage (better with digital)• Who will "control" your radio channels?• Does it work from basements / CCTV rooms?

• Options? (Mobiles with PSU & Magmount)• Multiple base stations (IP Site Connect)• Site roaming• Connection via IP / Microwave / BT Redcare

Command & Control?

TOTAL POLICING

• This might not make me popular!

• Do NOT buy products sold by single suppliers

• Consider "open source" software (TRBONet good example)

• Voice recording / reports (Good to demonstrate value and deal with complaints)

Practical pointers?

TOTAL POLICING

• Make sure you give the police / CCTV radios

• Establish an SLA with the BOCU Commander (use ACPO contacts)

• Remember its NOT 999 and police / CCTV have lots of radio traffic – focus on DEMAND REDUCTION

• Don't use call signs! Who is Charlie Tango 22 Foxtrot Bravo Zula 1 Alpha?

• Effective training – repeat it (Staff churn)

• Visit regularly (make sure they don't sit on desks!)

Conclusion?

TOTAL POLICING

• Go Digital

• Purchase if possible – but hire / managed service can have its benefits

• Police support

• Sell the business benefit (Demand reduction for police and profit protection / staff safety for business)

Questions? (Tea, 1 Sugar, Digestives)

TOTAL POLICING

Roy Smith

Mobile: 07827 356141 Email: [email protected]

mailto:[email protected]

Freedom of Information Act

NOT PROTECTIVELY MARKED Publication Scheme Y/N: Y

Title: Partnerships Against Crime Presentation (Radio Networks) 2012

Summary: As Above

Branch / OCU: TP Capability & Business Support

Date created: 22/10/12 Review date: N/A Version: 1.0

Author: Roy Smith (231047)

TOTAL POLICING


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12.15 to 12.45

Lunch


behaviourCharlie NewmanDirector, Littoralis Ltd

Exclusion Schemes are Admin-intensive. In theory online Administration is more efficient, effective and compliant. But what is the practical, real-life reality?

Session 5: 13.15 to 13.45

Online vs paper-based administration

Paper-based vs online partnerships

Online systems are more efficient, effective and compliant. But are they

practical?

Charlie Newman, Littoralis Limited

Online vs Paper

• Lower cost?• More efficient?• More accurate?• Easier to replicate and ‘publish’?• Easier to access?• Integrated?• More systematic?

Why so much Admin?

• Reporting to many Members

• Members are customers

• Data Protection Act.

Admin vs The Rest

• Communicating with Members

• Attracting new Members

• Liaising with Partners• Building relationships

with new Partners• New innovative projects• Representing the

business community.

Admin tasks

• Constitution• Data Sharing

Agreement• Rules of Membership• Radio Protocol• Incident Report forms• Warning cards

Documentation

Admin tasks



Documentation

Admin tasks



Documentation

Admin tasks



Documentation

Admin tasks



Documentation

Admin tasks


Agreement• Rules of Membership• Radio Protocol• Incident Report forms• Warning cards.

Documentation

Admin tasks

• Signing in and signing out

• Printing and distributing Galleries

• Collecting Galleries before expiry

• Processing Incident Reports

Mugshot Management

Admin tasks





Mugshot Management

Admin tasks





Mugshot Management

Admin tasks





Mugshot Management

Admin tasks




• Processing Incident Reports.

Mugshot Management

Admin tasks

• Exclusion Monitoring• Maintaining and

distribution of Exclusion lists

• Exclusion extensions

ExclusionManagement

Admin tasks



• Exclusion extensions

ExclusionManagement

Admin tasks



• Exclusion extensions.

ExclusionManagement

Admin tasks

• Certification• Re-certification• Document revisions• Membership

monitoring.

Compliance

Admin tasks

• Key Performance Indicators

• Reporting to Board of Management

• Reporting to Members• Reporting to

‘stakeholders’.

Reporting

Admin tasks

• Reporting to Board and Members

• Monthly Membership meetings

• Communication to ALL Members

• Promoting scheme to new Members

• Communicating with other Schemes

Communications

Admin tasks

• Reporting to Board and Members

• Monthly Membership meetings

• Communication to ALL Members

• Promoting scheme to new Members

• Communicating with other Schemes.

Communications

Online solutions

Secure website

• Secure, Members-only website

Database

• Secure, Members-only website • Database of Offender and Incident data

Weekly eNewsletter


• eCommunications

Total integration


• eCommunications• …all integrated into one system

Documentation

• All in one place• Available 24/7

Documentation

• All in one place• Available 24/7

• Easily updated • Reference Library

• Immediately downloadable

• Any digital format

Mugshot Management

• No signing-in or signing-out

• Automatic expiry • Member-coded

Incident reporting



• Quick, complete ID-linked incident

reporting

Incident reporting

Information Management



• Quick, complete ID-linked incident

reporting• CCTV image uploading• CC’ed to Third Parties

Incident reporting



• Quick, complete ID-linked incident reporting

• CCTV image uploading• CC’ed to Third Parties

• Integrated with database

Offender Management

• Easily monitor Warnings, Cards &

Bans• Easily monitor

Incident outcomes• Automatic deletion of

personal data after inactivity

• Automatic updating of Exclusion Lists

Offender Management

• Easily monitor Warnings, Cards &

Bans• Easily monitor

Incident outcomes• Automatic deletion of

personal data after inactivity

• Automatic updating of Exclusion Lists

Compliance

• Self-certification• Member ID confirmation

Compliance


• Compliance with Must-Read Documents

• Downloadable from intranet

• No access without completion

Compliance


• Compliance with Must-Read Documents

• Downloadable from intranet

• No access without completion

• Access monitoring

Reporting

• 100% automated• By Offender, Incident,

Reporter, benchmark• Monthly and 5-years to

date• Analysis by location,

offence type and nature, drink and drugs,

weapons…

Communications

• 100% automated• Reaches ALL Members

• Builds Member participation

• Promotes Scheme’s successes and VFM

• News, Alerts, Events, Agendas, Minutes

Communications

• 100% automated• Reaches ALL Members

• Builds Member participation

• Promotes Scheme’s successes and VFM

• News, Alerts, Events, Agendas, Minutes

• Options for immediate or urgent communication

Admin vs The Rest

Less time on Admin means…more time on The Rest

•Communicating with Members•Attracting new Members•Liaising with Partners•Building relationships with new Partners•New innovative projects•Representing the business community

How much?

Implementation of a full system with all functionality:•£500 set-up and £50 a month

And finally

And finally

Littoralis01273 [email protected]

mailto:[email protected]


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Christine GrahamPrincipal, Christine Graham Consultancy

Police & Crime Commissioners, Community Trigger, Restorative Justice and the role of Partnerships

Session 6: 13.45 to 14.15

The future: partnerships, government and community

The Future: Partnerships, Government and

Community

Christine Graham

• Police and Crime Commissioners

• Anti-social Behaviour – new tools and powers

• Restorative Justice

Police and Crime Commissioners

Police and Crime Commissioners

•41 Police and Crime Commissioners will be elected •One for each force (except London)•Elections on 15th November 2012•Elected for a term of four years

Different roles of Police and Crime Commissioner

•Public engagement •Setting strategic direction

•Enabling delivery •Ensuring accountability

What will they do?

•Hold Chief Constable account for performance •Hire and fire Chief Constable

•Produce a Police and Crime Plan •Make Crime and Disorder Reduction Grants

Police and Crime Panels

•41 Police and Crime Panels •Between 12-20 members including a minimum of one

councillor from each local authority area and two co-opted members

•Critical friend to PCC, providing as much support as scrutiny

What do we know about potential PCCs?

•Nearly all (81%) have worked at some point in the private sector

•Nearly two-thirds (64%) have been councillors •Majority (78%) believe people will vote for a political party

What will their priorities be?

•69% - anti-social behaviour •50% - alcohol-related crime and disorder

If they were to make one change – what would it be?

•Neighbourhood policing/community-led solutions •Crime prevention and victim support

•Youth offending

How can you be preparing for PCC?

•Prepare a briefing about your area •Send to all the potential candidates

•Offer to meet with them to brief them •Be aware that funding you might have received in the past

from CSP may now have moved over to PCC •Opportunity to seek funding for initiatives

Putting Victims First:

More effective responses to anti-social behaviour

Aim of the changes

•Agencies identifying vulnerable and repeat victims earlier and responding at the first sign of trouble •A simpler toolkit with powers reduced from 19 to 6•Tough orders to deal with ASB that escalates into criminality •The community getting involved in tackling ASB •Agencies held to account locally by the Police and Crime Commissioner and victims through the Community Trigger

Community Trigger

•A trigger can be initiated by a third party (eg carer or family member) in the case of vulnerable victims

•Will be open to use by businesses as well as individuals •Currently being piloted in a number of areas

New Tools and Powers

•Criminal Behaviour Order •Crime Prevention Injunctions •Community Protection Notice •Community Protection Order (public places) •Community Protection Order (closures) •Police powers

A more detailed briefing is available at:

http://www.cgconsultancy.co.uk/briefing-sheets-1

http://www.cgconsultancy.co.uk/briefing-sheets-1

Restorative Justice

What is restorative justice?

•Brings those who are harmed through crime and those responsible for the harm together •Enables communication so that everyone affected by a particular incident can play a part in repairing the harm and finding a positive way forward•Gives victims the chance to tell the perpetrators the affect that the crime had on them •Gives perpetrators the chance to understand the impact and make amends

Best practice

•Those facilitating the restorative justice should be trained •Used by Youth Offending Teams as part of the Referral Order process

How much is it used?

•Recent report by HMIC – Facing Up To Offending: Use of Restorative Justice in the criminal justice system •12% of cases handled by officers in 2011 led to some form of informal resolution – compared with 0.5% in 2008•Rise corresponded with a fall in other out of court settlements such as cautions or on-the-spot fines

Views of those involved

•85% of victims were happy with the process •75% of victims said it had achieved reparation•91% of offenders said the process was fair •70% said the experience had affected their views on offending •61% said it had not been an easy option


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14.15 to 14.30

Refreshments


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Speakers and Delegates

‘Open Mike’ Q&A and discussion session exploring and expanding on issues raised in the conference

Session 7: 14.30 to 15.00

Plenary Session


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Further PAC conferences on ‘Exclusion Schemes: reducing high street crime and anti-social behaviour’

•North Regional Conference,Leeds, 6 December 2012

•Midlands Regional Conference,Birmingham, 28 February 2013

•Scotland National Conference,Glasgow, 23 May 2013

Full details at the PAC website: www.partnershipsagainstcrime.com

15.00 to 15.30

Networking

http://www.partnershipsagainstcrime.com/

Exclusion Schemes: reducing high street crime and anti-social behaviour Welcome.

Documents

best practice slide

action slide

invaluable slide

interworking exclusion

umbrella of tcm slide

practice tcm

seed funding slide

retail floorspace slide