Exceptional Leadership Exceptional Leadership Exceptional Leadership Exceptional Leadership Be the Uncommon Leader! Be the Uncommon Leader! K h Ti h Keshav T ripathy
Jan 19, 2015
Exceptional LeadershipExceptional LeadershipExceptional LeadershipExceptional LeadershipBe the Uncommon Leader!Be the Uncommon Leader!
K h T i hKeshav Tripathy
AgendaAgenda
Are you a Boss or a Leader?Laws of Leadership and MentoringLaws of Leadership and MentoringUncommon Leader TraitsSet your goals now - Build the TeamHistorical AgesSummarySu a y
P t ti G l /N G lPresentation Goals/Non-Goals
Audience Knowledge Management ExperienceManagement Experience
GoalsExamine Key Areas of NecessaryExamine Key Areas of Necessary KnowledgeGet Attendees to Reflect on these AreasGet Attendees to Reflect on these AreasProvide Some General Reminders
Non GoalsNon-GoalsCovering Technical Information
The BLUR in our IndustryThe BLUR in our Industry
One more product to learn…On more language to learn…g gOne more interface to figure out…One more error to figure out…
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Are you a Boss or a Leader?
“You can’t move people to action until you move them with
5emotion. The heart comes before the head.”
Boss or Leader ???Boss or Leader ???Easier to be a Boss Easier to be a Leader
StressBurnout
Vision/PerspectiveBalance
Crisis ManagementPutting out Fires
DisciplineControlPutting out Fires Control Few Crises
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L f L d hiLaws of LeadershipR lt f Ti iResults of Timing
Wrong action / wrong time = DisasterRight action / wrong time = ResistanceWrong action / right time = MistakeWrong action / right time MistakeRight action / right time = Success
“One of the costs of leadership are your own rights. As responsibility grows,
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own rights. As responsibility grows, you lose the right to think about yourself.”
How they became Leaders
Natural Gifting 10%Crisis 5%Crisis 5%Influenced by a Leader 85%
“A leader is the one who climbs the tallest tree, surveys the entire situation, and yells, ‘Wrong Jungle!”’
8Stephen Covey
fA Mentor’s InfluenceInfluence a child influence a lifeInfluence a child - influence a lifeInfluence a parent - influence a familyInfluence an employee - influence a companyInfluence an employee - influence a companyInfluence a leader - influence all that they lead
Take 5 years and mentor 12 people who mentor 12 people who mentor 12 who mentor 12 who p pmentor 12 who mentor 12 and you have influenced 3 Million people!
9Mentor 120 in this manner and you will affect 3
trillion!
Your ideal Mentor - FYIYour ideal Mentor FYI
Honest with youHonest with youA model for youCommitted to youCommitted to youOpen and transparentA teacherBelieves in your potentialWill help you define your dream & turn it to realityp y y ySuccessful in your eyesOpen to learn from you as well as teach you
10Willing to stay on YOUR agenda not theirs
Ideal Protégé - FYI
Easy to believe inNatural to like & spend time withpEasy to keep helping - Like familyTeachable & Self-MotivatedRespects/Admires youComfortable with and to youComfortable with and to youKnows their mentor is not perfectSomeone who will or won’t make it without
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Someone who will or won t make it without you
Uncommon Leader Traits: How to Really SucceedHow to Really Succeed
Knowledge
Moral Courage
Knowledge
Unselfishness
Tact
Integrity
Initiative
RespectEnthusiasm
L l
Integrity
Fortitude Self Control
LoyaltyHumility
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Physical Courage
How to Really SucceedHow to Really Succeed
Physical Courage Moral CourageKnowledge TactgIntegrity UnselfishnessLoyalty Respect y y pSelf Control Humility Enthusiasm InitiativeFortitudeAsk Yourself: “What would person_xyz do in
thi it ti ?”13
this situation?”
Integrity
“Oil d t th b d t t th f“Oil and truth are bound to come to the surface at any time.”
Honesty that stands the test of time A lifetime to gain and a moment to loseA lifetime to gain and a moment to loseBusiness accepted or honestA short term gain for a long term lossA short term gain for a long term lossIntegrity is weighed heavier than other attributes.
14“Discipline yourself, and others won't need to.”
CMoral Courage “A well beaten path may not lead in the rightA well beaten path may not lead in the right
direction.”
Standing up for what is right when it is uncomfortable to do so. Can cross friendship linesUsual indicates a failure to understandUsual indicates a failure to understand the differing feelings of another.
“In the end we will not remember the words of15
In the end, we will not remember the words of our enemies, but the silence of our friends” –ML King Jr.
CPhysical Courage
“Success usually comes to those that are too busy to be looking for it.” - Henry David ThoreauThoreau
Tenacity of mind and body through adversityTenacity of mind and body through adversityTechnology moving at a blistering paceA lack of supply in the IT industryA lack of supply in the IT industryThe survivors gain more than success.
“If you are going through hell keep going” - Churchill16
If you are going through hell, keep going - Churchill
S f CSelf Control“When a person burns with anger orWhen a person burns with anger or
frustration; It is their cue to be silent.”
The workload increases / the days are longerA h b b h b l fi ld hAs the web becomes the battlefield, the stress will only increase.The team with self control will make theThe team with self control will make the upcoming bend in the road.
“If everything seems under control you’re just not going fast17
“If everything seems under control, you’re just not going fast enough.” - Mario Andretti
Self Control -Withdrawals or DepositsSelf Control Withdrawals or Deposits
Withdrawal DepositDisrespect/Discourteous KindDisrespect/Discourteous KindNever saying you’re sorry ApologizingC iti i i /H ili ti L l t thCriticizing/Humiliating Loyal to those
not presentNot keeping commitments Follo ingNot keeping commitments Following
throughHold gr dges Forgi ing
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Hold grudges Forgiving
Enthusiasm“One person with Enthusiasm makes theOne person with Enthusiasm makes the
majority.”
Often the difference between the successOften the difference between the success and failure of a team.Paint a picture that the team desperately p p ydesires to achieve.Leaders understand what motivates each i di id l f hindividual of the team.
“I think there is a world market for maybe 5
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computers.” - Thomas Watson, IBM Chairman ‘43
Enthusiastic Meetings: Key is to Refine MeetingsKey is to Refine Meetings
Invite only the people necessary for theInvite only the people necessary for the meetingPurpose / AgendaPreparation Remain Focused on GoalsClarify Actions(Who/When)Clarify Actions(Who/When)
Timeliness (Start/End on Time)Timeliness (Start/End on Time)Time LimitsSchedule meetings at convenient timesSchedule meetings with enough lead timeSomeone responsible for meetingSleep
Refine Meetings - KeysRefine Meetings Keys
StatisticsAverage 7-10 meetings per weekMany do not know why attending50% unproductive25% do not apply to attendees
Determine the cost of your meetingsWhat is the cost?Are you getting the return expected?
Tact
“If you haven’t any enemies to forgive, pardon a few of your friends.”
A professional mannerNo longer a over-supply of people to abuseLess tactful leaders generally lose people in g y p pa tight market
“Some cause happiness wherever they go; others whenever they go ”22
Some cause happiness wherever they go; others, whenever they go. - Oscar Wilde
Tact - Traits to put on
Heart of Compassion - Selfless caringKindness - Treating everyone as importantg y pHumility - Putting your interests secondGentleness - Tenderness based on real strengthPatience - Endure tough times joyfullyF b E d i i & kiForbearance - Enduring misuse & making allowancesForgiveness Dropping others’ offenses
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Forgiveness - Dropping others offensesThankfulness - Appreciation
Knowledge
We are heading into the Knowledge AgeTraining of personnel becomes crucial to g psurvival.Time/Budget must be allocated forTime/Budget must be allocated for education.
“C k i h lf i h f C“C makes it easy to shoot yourself in the foot; C++ makes it harder, but when you do, you blow away your whole leg ” Bjarne Stroustrup
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your whole leg. Bjarne Stroustrup
Knowledge & Learningg g
Retention Statistics10% of what we read20% of what we hear30% of what we see50% of what we hear and see70% of what we say90% of what we say and do90% of what we say and do
I hear and I forgetI see and I rememberI see and I rememberI do and I understand
Initiative“When is the last time you tried to punch a holeWhen is the last time you tried to punch a hole
in the sky?”
Taking the lead means making sacrifices that don’t pay off as well.S lik b d i ti iSeems like nobody is noticingThen one day someone notices…P ti R tiPro-active vs. Re-active
“It’s kind of fun to do the impossible.” - Walt Di
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Disney
Respect“Talk is cheap but like other cheap things it isTalk is cheap but like other cheap things it is
liable to prove expensive in the end”
R t h ld b t tiRespect should be automaticRespect for authority is earned over timeThere are an infinite amount of personalitiesThere are an infinite amount of personalities that are different from our own. Those differences are the pieces of theThose differences are the pieces of the puzzle that make a perfect team.
“Th l t f ti i t l t th i ht thi t th i ht27
“The real art of conversation is not only to say the right thing at the right time, but also to leave unsaid the wrong thing at the tempting moment.”
fTypes of Listening
Empathic Listening - Feel what the speaker feels. Really get inside the person.Attentive Listening Selective ListeningPretend ListeningIgnoringInterruptions prolong a conversationRemember that you can’t learn what you can’t
28hear.
Refine Your Communication MethodRefine Your Communication Method
Communication is two wayEffective listening is critical to communicationFace to Face Communication
The words that are spoken (7%)How the words are spoken (38%)Body Language (55%)y g g ( )
2 ears, 2 eyes, 1 mouth
Affliction & the EffectAffliction & the EffectAffliction = Intense Pressure (Greek)( )The causes and results of stress are Stress and life changing units (LCU) canStress and life changing units (LCU) can determine your stress levelA score of 100 in a year is a major stress levely jA score of 200 - 299 in a year causes your probability of suffering illness in the next 2 p y gyears to be 50%. A score of over 300 increase it to 80%
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Life Changing Units FYILife Changing Units - FYIEvent LCUEvent LCUDeath of spouse 100Divorce 73M it l ti 65Marital separation 65Detention in jail or other 63Death of close family friend 63Major injury or illness 53Marriage 50Being Fired 47Being Fired 47Marital reconciliation 45Retirement 45H lth/b h i h f il 44
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Health/behavior change - family 44Pregnancy 40
Life Changing Units - FYILife Changing Units FYIEvent LCUGaining new family member 39Death of close friend 37Child l i h 29Child leaving home 29In-law troubles 29Boss troubles 23Boss troubles 23Change in working hours/conditions 20Change in residence 20Change in residence 20Change to new school 20Vacation 13
32Christmas 12Minor traffic violations 11
Loyalty“Loyalty is working toward something you y y g g y
believe in”Loyalty vs. “Show me the Money”Shorter average length at a job means greater costs for re-training.Re-awaken through a common person and by exercising unselfishness
“A real friend is one who walks in when the rest of the world walks out ”
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the world walks out.
fUnselfishness“Life is only worth living if you live it for others ”Life is only worth living if you live it for others.
- Albert Einstein
C i h b t th dCaring enough about those around you enough to share the praise …Blue chip companies are implementing stockBlue chip companies are implementing stock option plans more often lately.You will usually be pushed to success by y p ythose around you.
“Wh t k i lif di ith h t34
“What you keep in life dies with you…what you give away lives forever”
Humility“We do it because we love you Sir”We do it because we love you Sir
Rated #1 among all Fortune 500 CEOsTake a dose … it’s not as bad as you thinkRespect will follow...Change will follow… don’t want anotherChange will follow… don t want another dose
“Don’t be so humble you are not that great”35
Don t be so humble, you are not that great - Golda Meir
Fortitude“Strength of mind that allows you to endure St e gt o d t at a o s you to e du e
pain or adversity with courage and character”
Probably the best measure of our progression in life.p gOnly a few opportunities a year to measureOften a painful reminder of how difficult it is to attain.
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“Your Character is Your Destiny”y
“N t thi th t b t d t d t“Not everything that can be counted counts, and not everything that counts can be counted.”
- Albert Einstein37
Albert Einstein
Set your Goals Now!“A goal is a dream with a deadline ”A goal is a dream with a deadline.
“Never underestimate your power to change yourself. Never overestimate your power to
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y y pchange others.”
S GSet your Goals Now!“If lit f h t t i t t“If a quality of character comes to seem so important that one identifies one’s self-respect with having it, one will get it ”will get it.
-- Brand Blanshard, 20th-century philosopher
Make it personalGreat thoughts --> Great opinion --> Great g paction --> Great HabitsWho would you emulate?
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Who would you emulate?
How to acquire
l d hileadership traits?a s
Then a miracle occurs...
Goals for Success & Happiness:
11. _________________________________2. _________________________________3. _________________________________4. _________________________________5. _________________________________66. _________________________________
“The indispensable first step to getting the things
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you want out of life is this - decide what you want.”
Steps to Reach those Goals:
11. _________________________________2. _________________________________3. _________________________________4. _________________________________5. _________________________________66. _________________________________
“People seldom see the halting and painful steps by 42
p g p p ywhich the most significant success is achieved.”
Qualities I need to Pursue Goals:Qualities I need to Pursue Goals:
1. _______________________________22. _______________________________3. _______________________________44. _______________________________5. _______________________________
“Good habits are as easy to form as bad ones.”
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Qualities I am Deficient in:Qualities I am Deficient in:
1. ______________________________22. _______________________________3. _______________________________44. _______________________________
“There is no recipe for success, but there are ingredients..”
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ingredients..
Embrace Change, it is
Change is scar e citing & re arding
ConstantChange is scary, exciting & rewardingChange is risky, evaluate the benefit vs. riskM k d t th hMake sure you educate others on changes
Reason for ChangeReason why changingDetail the short term and long term b fitbenefits
“Human history becomes more and more a race between education and disaster.” HG Wells
Build a Successful TeamBuild a Successful Team
M k h t b f l iblMake each team member feel responsible for the success of the project
M k h t b t blMake each team member accountableShare the Success with all team membersAttributes of a Successful TeamRespect Loyalty TrustCommon Goal Communication
FlexibilityH t U lfi h S tHonesty Unselfishness SupportUnderstanding Positive Attitude
Leadership
Build a Successful TeamBuild a Successful Team
Att ib t f S f l TAttributes of a Successful TeamRespectLoyaltyLoyaltyTrustCommon GoalCommunicationFlexibilityU lfi hUnselfishnessSupportUnderstandinggPositive AttitudeLeadership
Realizing your GoalsRealizing your Goals
Think positively about all things - especially p y g p yyou.Expect the best and do your best.Focus on goals and visually them happeningLook forward Tomorrow is goneLook forward - Tomorrow is gone.Pay the price to reach goalsBelieve in yourself Humans are built for theBelieve in yourself - Humans are built for the impossible!
48“FAILURE IS NOT AN OPTION!” - Gene Kranz
“Life is not measured by the number f b h k b b hof breaths we take, but by the
moments that take our breathmoments that take our breath away.”y
--George Carlin
fThe Traits of the Uncommon Leader; U.S. Marine Corps Manual
References p
60 Minute Manager - Joe Trezzo, TUSCUncommon Leaders; TUSC, 1989What’s next for IT?; Larry Geisel, Netscape; y , pThe Miracle of Motivation; George ShinnThe Fifth Discipline Fieldbook, Peter SengeGod’s little devotional book for leadersGod s little devotional book for leaders7 Habits of Highly Effective People; Steven CoveyOnce and Future King; T.H.WhiteTaking the Lead - Ron JensonTaking the Lead Ron JensonThe Laws of Leadership - John MaxwellMentoring - Bobb BiehlThe making of a leader - Frank DamazioThe making of a leader - Frank Damazio Bullet Proof Manager Seminars, Krestcom Productions, Inc.www.motivateus.com; www.cs.virginia.edu/~robins/quotes.html
ThanksThanks