Excellent Patient Care in World …...3 Whiston and St Helens hospitals have been named as the BEST hospitalsin England for patient experience. The award from CHKS Top Hospitals recognises

St Helens and Knowsley Teaching HospitalsNHS Trust

www.sthk.nhs.ukwww.facebook.com/sthknhs @sthknhs

Excellent Patient Care in World Class HospitalsIssue 48 July 2015

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March 2015DebbieLawrensonHealthcare Assistant,Maternity Unit

Nominated by: Mr and Mrs Evans, parents whosadly lost their baby prematurely

Debbie has worked at the Trust for over 21 yearsand was nominated by a family who experiencedthe devastating loss of their baby two monthsprematurely. In the nomination, Mum Louise particularly wantedto acknowledge the impact Debbie had on her atsuch a traumatic time. On receiving her award, Debbie said: “I amoverwhelmed to be nominated by the family,especially after suffering the loss of a baby. Forthem to even think about me during their very sadtime is really touching.”

April 2015JonathanMortonAssociate Specialist, Burns and Plastic Surgery

Nominated by: Tracey Walker, Directorate Manager,Burns and Plastic SurgeryJonathan has been with the Trust for 28 years. Hespecialises in facial skin cancer surgery with a specialinterest in ocular plastic surgery. In her nomination, Tracey said: “Jonathan alwaysgreets you with a lovely smile, has great rapport withboth the nursing and medical teams and is thesubject of many thank you letters received due to thekindness and empathy he shows to all of hispatients.” On accepting his award he said: “I am genuinelysurprised and feel very honoured. My job is made agreat deal easier by the brilliant team I work with.”

If you would like to nominate a member of staff for Employee of the Month, you can download a nomination form from the Staff Matters section on the intranet, call Kath Richardson, Executive PA, on ext: 1175 or email: [email protected]

Employee of the Month

What would you do if you saw a colleague treating apatient without cleaning their hands first? Or you knew a doctor was about tooperate on the wrong patient? Would you speak up?The Little Big Conversation held at Whiston Hospital on Monday June 22nd looked at how tohelp every member of staff to ‘Speak out Safely’. Staff from across the hospital discussedscenarios they may encounter and looked at the case from several different viewpoints – frompatient to doctor, nurse to visitor, domestic to matron.

Speak out Safely is a national initiative supported by the Trust to give a voice to staff who have agenuine concern about patient or staff safety. The workshop included the chance to shareexperiences and an opportunity to suggest ways in which the Speak out Safely Campaign canwork most effectively across the Trust. The Trust is also committed to supporting staff who raise aconcern, ensuring feedback explaining any actions that have been taken to resolve the issue theyhave raised.

The workshop was a great success and those who attended felt able to go back to theirdepartment and speak to others about the importance of speaking up if they had a concern, nomatter how small. Sandra Holloway, Domestic, Ward 4C, said: “I absolutely loved it. I was a bitnervous about what to expect but the activities really made you think about what to do if youwere in that situation.”

See the centrefold (pages 6 and 7) for more information on how to ‘Speak out Safely’.

Little Big Conversations:Speak out Safely

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Whiston and St Helens hospitals have been named as the BEST hospitalsin England for patient experience. The award from CHKS Top Hospitals recognises the consistently high standards of care provided topatients at the Trust.

The Trust achieved the highest scores, following an analysis of performance data in five areas:

• Care Quality Commission (CQC) inpatient survey

• CQC Accident and Emergency Department, outpatients and maternity surveys

• National Friends and Family Test (FFT) scores

• Patient Led Assessment of the Care Environment (PLACE) in which the Trust has also been named BEST in the NHS

• Patient Reported Outcome Measures (PROMs)

The result underlines the hard work of all staff who continue to strive for excellence and reflects the Trust’snumber one priority – 5 star patient care.

The Trust actively engages with patients through a number of key initiatives:

• Patient Power Forums looking at service areas across the Trust and ways to further improve care andthe environment

• Patient representatives on key action groups focusing on the 6c nursing standards: communication,care, courage, compassion, commitment and competence

• The Patient Experience Manager’s ‘5 a day’. Meeting with 5 patients/families a day and hearing oftheir experience, listening and learning

• Patients attending Trust Board to discuss both experiences that were positive and those we can learn from to make services better, no matter how small the change

• Learning from patient stories and sharing ‘lessons learned’ with staff across the Trust

Ann Marr, Chief Executive said: “Our staff show exceptionalprofessionalism and work incredibly hard throughout thehospitals to provide high standards of care to each and everypatient. This award is testament to that hard work and I wouldlike to thank all of our staff for their continued support. It isfantastic news that our patients recognise their commitment andfeel they are receiving the very best care at our hospitals.”

Official – Our hospitalsprovide the BESTpatient experiencein the NHS

AW

AR

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I NN

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Patient ExperienceAward 2015

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St Helens and Knowsley Teaching HospitalsNHS Trust

The Trust has won a national award for

excellence in patient experience at the

CHKS Top Hospitals Awards.

Thank you to all staff for your

continued commitment to provide

the best possible care for your patients.

Congratulations on your award!

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Where did those 10 years go?Back in 2005, the winter edition of News n Viewscontained an article “Spotlight on Pay & Staff Services – A Year in Payroll!”Well, 10 years on and what has changed? How was 2014/15, comparedto 2004/05?

In that time, the department has seen the implementation of Agenda forChange (AfC), Electronic Staff Record (ESR), multiple changes to the NHSPensions scheme, and the Trust became single lead employer for the MerseyDoctors in Training Scheme.

This year has been particularly busy as the team also successfully obtained newcontracts to provide payroll services to other neighbouring NHS trusts.

2014/15 at a glance……

This has increased activity by some 14,000 payslips per month and the team are now responsible for approximately25,500 payslips per month (306,000 per annum) – quite a sobering thought come pay day!

In total, 20 NHS organisations now receive services from the Whiston Hospital based offices:

April 2014 May June July Aug Sept

New Payroll Clients - Royal Liverpool & y pBroadgreen UH NHST & The Walton Centre NHS FT I P60' I P11D'

Holidays??? -

Total Reward Statements Issued / Single Lead E l A l I t k

New Payroll Clients - Liverpool Community H lth NHSTFT Issue P60's Issue P11D's Yippee!! Employer - Annual Intake ea

Oct Nov Dec Jan Feb Mar

Review New Client

New Payroll Clients - Liverpool Heart & Chest

Implementa on - now Early Payroll & NHS

Hospital NHS FT & Liverpool Womens Hospital NHS FT

processing c25,000 payslips per month

Expenses Closedown for Christmas

Pensions - Choice2 Exercise

April 2015 NHS Pension Scheme Awareness Sessions

April 2015 NHS Pension Scheme Awareness Sessions

• St Helens and Knowsley Teaching Hospitals NHSTrust

• Mersey Deanery – Doctors in Training Programme• Medirest • 5 Boroughs Partnership NHS Trust• Royal Liverpool & Broadgreen University

Hospitals NHS Trust• The Walton Centre NHS FT

• Liverpool Community Health NHS FT• Liverpool Heart & Chest Hospital NHS FT• The Liverpool Women’s Hospital NHS FT• Liverpool, Knowsley, St Helens, Halton,

Warrington, Vale Royal, Sefton, South Cheshire,East Cheshire, West Cheshire CCGs

• Hospice of the Good Shepherd

Deputy Chief Executive and Director of Human Resources,Anne-Marie Stretch said: “Pay and Staff Services has seen manychanges over the past 10 years and has managed to make thesechanges whilst continuing to develop payroll, pensions andexpenses service delivery. As an NHS shared service provider weare very mindful of the importance payroll has in supportingour expanded clients to focus on their core activities.“

Pay and Staff Services Team

News n Views, winter edition, 2004/05

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Are you a ?The Trust is launching a new initiative to support its cost improvementprogramme. From July we are asking staff to share their super ideas onhow to make cost savings and efficiencies over the coming year.

John Hampton, Turnaround Director, explains: “We’re on the lookout for ways to reduce costs that won’taffect the great care we provide – some ideas could actually enhance what we do. The Trustrecognises the strongest and most effective ideas about how to do this come from those peopleworking at the heart of the organisation. I am setting this challenge because I know there are manypeople out there with some really excellent ideas about how we can improve what we do and worksmarter. We really want to hear from staff with great ideas and will do all we can to make them areality.”It doesn’t need to be a big idea sometimes it is the small ideas that make the biggest impact. It can bean idea you have thought of on your own or with others. There are plenty of examples of super saversacross the Trust but we want to hear more of them.It’s easy to share your idea - there is a template ideas form on the intranet, along with otherinformation, which you can complete electronically or download. Submit this either through yourmanager or send it directly to our dedicated email address: [email protected] Each idea will be reviewed by John and a supersaver panel of Trust staff. The best ideas will receive avoucher for £100 and feature in News ‘n’ Views.

Meet our FIRST Super SaverJackie OwenClinical Procurement Specialist Jackie introduced a trial for a new disposable bed bathing system usingpre-impregnated washcloths. Four wards across the Trust trialled the Oasis™ disposable bed bathingsystem; Stroke, Maternity, Care of the Elderly and General Surgery. Areas assessed during the trial included the time spent on the bed bath,cost, and clinician and patient satisfaction. Staff education and trainingsessions took place and then data was collected over a two week period using specially designedforms. The results were incredibly positive, not only did the Trust make substantial cost savings per bed bath,staff reported a time saving of over ten minutes per bed bath too and 95.5% of patients said they werehappier with the new system.The trial will now be widened out across the Trust with a view to introducing this new system for allpatients in the near future.

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ChampionsSpeak out SafelyThe Trust is proud to support the national Speak Out Safelycampaign.

This means we want every member of staff to feel able toraise concerns about unsafe or poor practice or conductwhen they see it, and feel confident that their concerns willbe addressed in a responsive and effective manner.

We promise that where staff identify a genuine patientsafety concern, we will immediately support them, fullyinvestigate and, if appropriate, act on their concern. We willalso give them feedback detailing actions taken to resolvethe issue they have raised.

We will commit to ensuring that lessons learned throughsafety reporting are shared, and that organisation widelearning is a key priority for the Trust.

Whether you are a permanent employee, an agency ortemporary staff member, or a volunteer, please speak upwhen you feel something is wrong.

How to ‘Speak Out Safely’• Contact your line manager who is a Speak Up

Safely champion

• Contact a Speak Up Safely Guardian

• Contact the Human Resources Department

• Call the Trust’s confidential raising concerns hotline:

0151 430 1777More information can be found in the Trust’s RaisingConcerns Policy and Procedure on the staff intranet. Thepolicy aims to enable all staff to raise a concern safely to theappropriate person, at an early stage.

The safety of our patients and staff is paramount. No matterhow small your concern may be, please speak out and helpus to maintain high standards of care.

‘Protecting bothpatients and staff

from harm’

Your Gu

A Freedom to Speak Up Guarindependently and impartiallythe safety issue that has bee

properly investigated and addrwho can ensure that there a

person who drew

Reducing Harm Richard FraserChairmanExt­1242

Neal JonesAssistant Director ofSafety & GovernanceExt­5171

Bill HobNon­Executive

Ext­147

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s and GuardiansThe championsEach and every line manager employed by the Trust is aspeak out safely champion.

This ensures that no matter what time of night or day youidentify a concern, there will always be support available toyou.

Champions trainingA video guide to being a champion will be launched in Julyto let each champion know exactly what to do should aconcern be raised.

The video will hosted on the Trust’s intranet and will allowyou to refer back to the guidance at any time to clarify themost appropriate actions to take.

Throughout July there will be a series of speak up safelychampions drop in sessions, to allow you to clarify any aspectof the role and discuss any concerns with a speak out safelyguardian.

Drop in sessions will take place on:

Date Time Wednesday 22nd July 12:30 - 13:30

Tuesday 28th July 13.00 - 14.00

Nightingale House, Whiston Hospital

uardians

rdian is someone who will actly; ensure that the focus is onen raised, make sure that it isressed if found to be true; andare no repercussions for thew attention to it.

You can email all your guardians on:Richard Fraser: [email protected]

Ann Marr: [email protected]

Dr Francis Andrews: [email protected]

Bill Hobden: [email protected]

Neal Jones: [email protected]

Improving CareAnn Marr

Chief ExecutiveExt­1242

Dr Francis AndrewsAssistant Medical DirectorConsultant in Critical Care

& Emergency MedicineExt­1175

bdene Director77

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A massive thank you to Halton Cricket League,who have kindly donated £800 to the MaternityUnit, your support is truly appreciated.

Thank You!

Don Flanagan, Widnes Cricket Club, presents a cheque to stafffrom the Maternity Unit, Whiston Hospital

Each year, the Children and Young People'sDiabetes Team take patients on an annualresidential activity holiday to the LakeDistrict for a weekend of fun filled actionand education. This year’s trip saw 18 young people between the agesof 8-13 years old travel to Newlands Adventure Centrefor a break funded by the local parents support groupand the children’s families. All of the young people areinsulin dependent and four of them also managecoeliac disease.During the weekend, the young people developedimportant self-caring skills, under the guidance of theteam, whilst challenging themselves with a range ofoutward bound activities such as canoeing, climbingand orienteering. The trip is a chance for the youngsters to become moreconfident about managing their diabetes themselves,whether that is checking their blood sugars, self-injecting their insulin or using insulin pump therapy, which reflects theincreasing use of technology by patients within the clinic. Helen Thornton, Clinical Nurse Specialist for Children and Young People with Diabetes, said: “These skills andexperiences can be transferred into the daily routine of our children and young people at home, and help create apositive relationship with the team. One of the biggest outcomes from the holiday is the confidence that young peoplegain to then successfully participate in school trips in the future.“For many of our patients, a school residential trip will be the first time away from home, so being able to self-injectpromotes confidence and a positive, enjoyable experience.

Congratulations to Gary Barker, Specialty Lead Nurse, SexualHealth, who has been named the Gilead Sciences HIV Nurse ofthe Year at the National HIV Nurses Association’s (NHIVNA) 17thAnnual Conference. Gary has worked at the Trust since 2001, starting as a Healthcare Assistantbefore qualifying as a nurse in 2004. He has worked for the Sexual HealthDepartment for over 10 years.The HIV service is based at St Helens Hospital and has an experienced team ofdoctors and nurses who offer management, monitoring and care of patientswith a HIV positive diagnosis. This is a real accolade to both Gary and the HIV service. Congratulations!

Holiday boosts kids confidence

Gary is named HIVNurse of the Year

Fun filled activities for patients and staff at the annual NewlandAdventure Centre trip.

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St Helens and Knowsley Teaching HospitalsNHS Trust

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Connect and follow us on Social MediaNext Issue: August 2015Many thanks to everyone who has beeninvolved in producing this edition, if you

would like to contribute to future editionsplease contact:

[email protected] deadline for submissions for the next

News ‘n’ Views is 17th July 2015.

● Did you know each time you see afull moon you always see the sameside

● Did you know the longest possibleeclipse of the sun is 7.31 minutes

● Did you know Halley's comet passesthe Earth every 76 years (the nexttime it will return will be 2062)

● Did you know there is no sound inspace

● Did you know Mars appears redbecause it's covered in rust

● Did you know Earth is the onlyplanet not named after a god

● Did you know if your DNA wasstretched out it would reach to themoon 6,000 times

Space - didyou know?

www.facebook.com/sthknhs

@sthknhswww.linkedin.comSt Helens & Knowsley Teaching Hospitals NHS Trust

www.youtube.com/sthknhs1

April winners:Katherine McBride Ward Clerk, Surgical Care GroupJulie Dagnall Ward Manager, Ward 2CLynn Warbrick Medical Secretary, DermatologySharon Dealing Stroke Research Nurse, Research & Development

May winners:Catherine Umbers Nurse Manager, Medical Care GroupKaren Edwards Staff Nurse, Outpatients Department Julie Smith Medical Secretaries, OphthalmologyClaire Inwood Midwife, Maternity Services

June winners:Maria Tighe Pharmacy DepartmentClaire Hill Staff Nurse, Ward 2CMax Charlesworth Contracts and FacilitiesGillian Eddleston Pharmacy DepartmentJane Vedmore Phlebotomist

To be in with a chance of winning the 'Staff Lottery', search 'Lottery' onthe staff intranet and download an application form. The draw takesplace each Monday, and the lucky winner is announced via global email.

It could be you!!

WhistonHospitalACCIDENT AND EMERGENCYACUTE MEDICAL UNITCORONARY CARE UNITCRITICAL CARE UNITGENERAL MEDICINEGENERAL SURGERYGYNAECOLOGYHOLBROOK UNITINPATIENTMATERNITYMERSEY BURNS AND PLASTICSNIGHTINGALE HOUSEOUTPATIENTSRADIOLOGYSPECIAL CARE BABY UNITSTROKE UNIT

*This is not an exhaustive list of departments / services at WhistonHospital, just those that fit into a word search!