Example of Extended Payment Plan

Lending Club Professional Education:Patient-Friendly Plans & Policies

April 2015© 2015 Lending Club Patient Solutions products and services provided through Springstone Financial, LLC, a subsidiary of LendingClub Corporation.Payment plans made by issuing bank partners. | For distribution to Lending Club registered offices only.

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Plan ComparisonExtended Plans* True No-Interest Plans*

Length 24, 36, 48, 60, 72, or 84 months 6, 12, 18, or 24 month promotional periodDepends on which plans your office selects to offer

Rate 3.99%-19.99% APRDepends on the amount financed, term selected and borrowers credit history

0% APR during 6, 12, 18, or 24 months22.98% variable APR** accrues on any remaining balance at the end of the promotional period. There is no retroactive interest

Borrowing Amount

$2,000-$50,000 $499-$32,000Depends on the provider available terms, applicant’s credit history and income

Late Fee If the payment is not made by Day 10 following the Payment Due Date, the borrower is assessed a 5% late fee, or $5, whichever is less

If the borrower does not make at least the minimum payment by the Payment Due Date, the borrower is charged a late fee of $25, as long as the borrower incurred no late fees during the prior 6 billing periods. Otherwise, the late fee assessed is $35

Practice Fees

4.25%: $16,000-$50,000 plan amount4.75%: $8,000-$15,999 plan amount5.75%: $4,000-$7,999 plan amount6.00%: $2,000-$3,999 plan amount

5.9%: 6 months 8.9%: 12 months for plans $4,000-$32,0009.9%: 12 months for plans $1,000-$3,99913.5%: 18 month plan14.5%: 24 month plan

Funding Period

1-3 business days 1-3 business days

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*Extended Plans and True No-Interest Plans are offered by bank partners that are separate/non-affiliated.**22.98% is a variable rate (based on the Prime Rate) as of April 1, 2015.

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Borrower Extended Plan Details

Length: 24, 36, 48, 60, 72, or 84 months Fixed Annual Percentage Rates:

3.99%-19.99% fixed APR Available loan amount: $2,000-$50,000

Approved loan valid for 60 days Lending Club’s bank partner provides a coupon book to

pay and the borrower makes payments to the bank partner, or registers for auto debit to pay the bank partner

The first payment is due approximately 45 days from loan disbursement. Additional monthly payments should be made based on dates printed on the coupons

No pre-payment penalty Once the loan is paid off, the loan is closed If the payment is not made by Day 10 following the

Payment Due Date, the borrower is assessed a 5% late fee, or $5, whichever is less

To initiate funds from Lending Club:– Loan documents must be signed by the borrower and

faxed/emailed back to Lending Club – Office receives the transaction complete email from Lending

Club

Funds deposited electronically 1-3 business days after transaction complete email is sent

Plan terms are based onRequested amount Length of loan selected Applicant’s credit history

Funds disbursed calculated as:Loan amount less Practice Fee

After 60 days, the loan expires if the following does not happen:

1. Approved loan is accepted2. Signed loan documents are

faxed/emailed to Lending Club3. Lending Club sends the office a

transaction complete email

Once the loan expires, the applicant will need to reapply.

Plan Terms

Borrower Payments

Payment to Office

Details Key Points

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True No-Interest Plan Details

0% APR for 6, 12, 18, or 24 months Available credit line: $499 - $32,000Revolving credit limit

Borrower makes timely equal monthly payments to Lending Club’s bank partner

Statements are issued on approximately the 26th of each month, and payments are due the 19th of the following month

No pre-payment penalty 0% APR (no interest) accrues during the promotional period 22.98% variable APR* interest accrues on the outstanding

balance at the end of the promotional period Minimum payment is due on the Payment Due Date. If not

received, the borrower is charged a late fee of $25 (as long as the borrower incurred no late fees during the prior 6 billing periods). Otherwise, the late fee assessed is $35

To initiate funds from Lending Club Patient Solutions:– Lending Club sales receipt must be signed by the

borrower– Office receives the transaction complete email from

Lending Club

Funds deposited electronically 1-3 business days after transaction complete email is sent

Funds disbursed calculated as:Plan amount less Practice Fee

0% APR for 6, 12, 18, or 24 months

If there is an outstanding balance at the end of the promotional period 22.98% variable APR* will be assessed on the outstanding balanceNo retroactive interest

Plan terms are based on: Provider available terms Applicant’s credit history Applicant’s income

*22.98% is a variable rate (based on the Prime Rate) as of April 1, 2015.

Details Key Points

Plan Terms

Borrower Payments

Payment to Office

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Here’s an example: David decides to apply for a procedure that is expected to cost $6,000. He completes a brief online application and is then provided with several available options to select from.

When Applying, David Has Options

See your payment plan options with Dr. Susan Smith

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David selects the Extended Plan

David prefers a low monthly payment and selects the Extended Plan at a rate of 9.99% APR, making his monthly payment $128 per month over 60 months.

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David selects a True No-Interest Plan

David then realizes he would prefer to pay no interest over a shorter period of time. He selects a 12-month credit account with a True No-Interest Plan. If approved, he should make 12 timely equal monthly payments of $500 to pay off his $6,000 purchase within the promotional period.

Change plan for patient David Murphy

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What Happens: David Pays Timely Equal Monthly Payments

Here’s What HappensEach month David makes 12 equal monthly payments of $500 by the payment due date.

12-Month Promotional Period: Timely Equal Monthly Payments Promotional Period End

1 2 3 4 5 6 7 8 9 10 11 12 Balance Late FeeInterest22.98% APR*

$500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $0 $0 $0

No Interest AccruingNo Outstanding Balance and

No Interest Paid

David makes 12 timely equal monthly payments to pay off his $6,000 purchase by the end of the 12-month promotional period.

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End of Promotional Period: David Has a Balance

Here’s What Happens Months 1-11: Pays the timely equal $500 payments Month 12: Does not make the final $500 payment on-time Month 13: 22.98% variable APR* will be applied to the

$500 balance + $25 late fee $25 late fee is assessed for not making at least the

equal monthly payment by the payment due date David will now receive billing statements requiring a

minimum payment of 4% of the outstanding monthly balance


12-Month Promotional Period: 11 Timely Equal Monthly Payments & One Missed Payment Promotional Period Ends Post Promotional

Period Until Pay Off

1 2 3 4 5 6 7 8 9 10 11 12 Balance$500

Late Fee $25

Interest22.98% APR* Outstanding Balance

$500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 $0 Outstanding Balance =($500 + $25 late fee) at 22.98% APR

Daily interest compounds and is

added each day to the outstanding balanceNo Interest Accruing Interest Starts Being Assessed

At the end of the 12-month promotional period, David did not completely pay off his $6,000 purchase and has a remaining balance of $500. As a result, his outstanding balance now begins accruing interest.

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Submitting an Application: Helpful Information

18+ years of age A U.S. resident living in the U.S. Have a U.S. Social Security # Have a valid government issued photo ID Annual income (differs by plan)

Extended Plan: Defined as: Gross Yearly Annual Income Income + Gross Yearly Additional Income* >= $17,500

Credit Account with a True No-Interest Plan:Defined as: Total Gross Annual Income*

To submit an application, an applicant needs to meet the following criteria:

Important Point:Alimony, child support, or separate maintenance income need not be included if the applicant does not wish to have it considered as a basis for repaying the Extended Plan or True No-Interest Plan.

Acceptable forms of ID Driver’s License Passport Military ID

*Potential forms of income include:

Rental property Child support Second job Social security Spousal/Partner Income(Extended Plans only)

Annuity Retirement/pension Alimony Disability

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Providing DisclosuresIf an office submits an application on the applicant’s behalf, the office must provide the applicant with the following disclosures:

No-Interest Disclosures Required for Credit Accounts with a True No-Interest Plan

WHERE TO FIND THEM?

Online application Website Footer Multiple locations

Lending Club Terms & Conditions1. Lending Club

Privacy Policy2. 3.

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Where To Find: Credit Account Disclosures for True No-Interest PlansIf the office is submitting a credit application for a No-Interest Plan on behalf of an applicant, the office must provide the applicant with the credit account disclosures.For the office’s convenience and to ensure delivery of the required disclosures to the applicant, disclosures can be found in three places:

Paper versions: In your Welcome Package or order more on the REQUEST MATERIALS tab1.

Practice Tools tab on Lending Club Patient Solutions Portal2. Credit Account Application3.

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Privacy

Lending Club’s request to offices: To explain the capture and use of certain information, please refer applicants/patients to where they can access information on the relevant Privacy Policies and the Terms & Conditions.

Lending ClubApplication

Extended Plans

Credit Account withTrue No-Interest Plans

Lending Club Privacy Policy link provided to applicant at time of application.

Privacy Policy sent with Welcome Letter from Lending Club’s bank partner. Annual notice sent directly to the borrower from the bank partner.

Initial Privacy Policy included in the required disclosures provided to applicant at the time of application for the True No-Interest Plan. Annual Notice sent directly to the account holder from Lending Club’s bank partner.

Where can applicants/patients find the privacy policies?

The applicant/patient’s privacy and the protection of their sensitive personal information is important to us.

1. 2. 3.

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Lending Equality

Act FairlyCredit must be offered to all patients/applicants consistently and equally.

Be ImpartialPatients/applicants should not be discouraged from applying for credit due to their race, color, religion, national origin, sex, age, marital status, receipt of public assistance income and exercise of consumer rights.

It’s Not Only Important, It’s the LawDon’t invite allegations of discrimination by violating state or federal fair lending laws. It will affect your reputation and possibly cause litigation.

Make sure everyone has EQUAL CREDIT OPPORTUNITY.

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Lending Equality

Laws exist to shield folks from unfair, deceptive and abusive acts and practices, which can cause them financial harm.

Be unfair – Don’t cause substantial injury, monetary or otherwise, to the patient/applicant. Any benefit derived is not outweighed by the cost to the patient/applicant.

Be deceptive – Don’t intentionally omit or mislead the patient/applicant regarding a product or service.

Be abusive – Don’t interfere with the ability of the patient/applicant to understand a term or condition of a consumer financial product or service. And never take unreasonable advantage of any individual.

Let’s not: Be sure to:Fully inform –Patients/applicants should be given all the information before making a product decision.

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Patient-Friendly Policies

Our patient-friendly approach means that we provide your office with payment plans that you're proud to offer your patients. With that patient focus in mind, Lending Club Patient Solutions has patient-friendly policies related to transactions.

Policies What This Means

3-Day Consideration Period

3-Day Consideration Period is triggered when the office submits an application on behalf of an applicant for an amount over $1000, and the provider-placed application is funded during the 3 business days following. If the borrower requests a refund, he/she has the right to receive a full refund from the office.

30-Day Start Requirement

Treatment must start within 30 calendar days of initiating funding.

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How it works:

Summary3-Day Consideration Period is triggered when the office submits an application on behalf of an applicant for an amount over $1000, and the provider-placed application is funded during the 3 business days following. If the borrower requests a refund, he/she has the right to receive a full refund from the office.

BusinessDay 0

BusinessDay 1

BusinessDay 2

BusinessDay 3

BusinessDay 4

Provider Application Placed for

$1000+

If the application is funded, the borrower can request full refund

3-Day Consideration

Period No Longer Valid

Business days are defined as Monday through Friday

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Patient Needs Treatment Quickly? NO PROBLEMThere are situations where patients need treatment same day, or even with a few days after the application. It’s easy to get the patient the treatment they need and their transaction processed.

Easiest Solution: Applicant applies themselves

Online: Apply at lendingclub.com/patients

Office computer

Home computer

Office or personal

tablet

Smartphone

Phone: Applicants call 800-630-1663

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Financing Coordinator, Susan, is helping her patient, Jane, get started on a $4,000 procedure. Prep work for the procedure can start today, and the office will need to process her financing paperwork in order to initiate funds.

Helping a Patient Start Treatment Quickly

What should Susan do? Encourage Jane to APPLY DIRECTLY for financing at

lendingclub.com/patients

How can Jane apply directly? Access the lendingclub.com/patients application which

is available via:– Computer (office or personal)– Tablet (office or personal)– Mobile phone

Call Lending Club Patient Solutions at 800-630-1663

Is the 3-day consideration period applicable? No, because Jane applied directly. After her application is approved,

funding can be initiated without the 3-day consideration period.

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Answers: 3-Day Consideration Period

Q: In what cases is the 3-day consideration period not applicable?

A: There are scenarios where the 3-day consideration period is not applicable: If the office applies on behalf of an applicant for an amount less than $1000. If the applicant completes the application on the lendingclub.com/patients

or applies by phone.

Q: What happens if our office applies on behalf of an applicant and initiates funding during the 3-day consideration period?

A: Should a borrower wish to be refunded for part or all of the treatment covered by the payment plan, the borrower has the right to a full refund from the office.

Q: What happens if a patient is in pain and needs financing and treatment immediately?

A: To help your patient receive the treatment they need, the applicant should apply via the lendingclub.com/patients or by phone, especially for requested amounts over $1000. If they are approved, the funding process can be initiated immediately.

You may have some of the same questions about the 3-Day Consideration Period. We have answers:

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Important Point:Start of treatment is defined as the start of lab or preparation work or the first visit (either a single visit or the first visit in a series of visits).

30-Day Start RequirementSummary: Treatment must start within 30 calendar days of initiating funding.

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1 2 3 4 5 6

7 8 9 10 11 12 13

14 15 16 17 18 19 20

21 22 23 24 25 26 27

28 29 30 31Last day for treatment

Funding Initiated

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What You Need to Know: Payment Plans

Two Payment Plans offered through Lending Club Patient Solutions:

Extended Plan: Interest-bearing longer-term loans Equal monthly payments during the life of the loan Often offers a much lower monthly payment compared to a credit account with a

True No-Interest Plan

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Credit Account with a True No-Interest Plan: Revolving credit limit 0% APR during the promotional period No retroactive interest Timely equal monthly payments, lead to a full payoff during the promotional period If the borrower has a balance left at the end of the promotional period, the borrower will

pay 22.98% variable APR* on the remaining balance

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What You Need to Know: Applying

Applicant must meet certain criteria to apply: 18+ years of age U.S. resident living in the U.S. Have a U.S. Social Security # Have a valid government-issued photo ID Annual income requirement for Extended Plans is greater than or equal to $17,500

Applicants must be provided with the following disclosures: Lending Club Terms & Conditions Lending Club Privacy Policy Credit Account Disclosures (True No-Interest Plan)

Help support patient/applicant privacy and lending equality: Inform patients where they can find all privacy policies Make sure everyone has equal credit opportunity

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2

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Know This: Patient-Friendly Policies

Policies What They Mean


3-Day Consideration Period is triggered when the office submits an application on behalf of an applicant for an amount over $1000, and the provider-placed application is funded during the 3 business days following. If the borrower requests a refund, he/she has the right to receive a full refund from the office.

30-Day Start Requirement

Treatment must start within 30 days of initiating funding.

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YOUAlways Lending Club Patient Solutions will continue to offer patient-friendly products and services, and the highest level customer care to help your patients and growing practice.

Call: 800-630-1663

Chat: lendingclub.com/providers

© 2015 Lending Club Patient Solutions products and services provided through Springstone Financial, LLC, a subsidiary of LendingClub Corporation.Payment plans made by issuing bank partners. | For distribution to Lending Club registered offices only.

Example of Extended Payment Plan

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