Lex Mundi highqsolutions.com The Evolving Role of Knowledge Management’s Impact on the bottom Line: KM as a Tool for Business Development
Jan 13, 2015
Lex Mundi
highqsolutions.com
The Evolving Role of Knowledge Management’s Impact on the bottom Line: KM as a Tool for Business Development
Introduction
Ben Wightwick
Head of Consulting, HighQ
‣ Background in legal, technology and social
‣ HighQ is a leading provider of secure
enterprise collaboration and publishing
platforms to the legal, banking and
government sectors.
Photo by Ben Wightwick
HighQ
Global client base
‣ Offices in UK, Europe, US, Australia, India
‣ 70+ deployments worldwide
‣ Legal, financial, government sectors
‣ 17 of the top 20 UK law firms
Secure cloud-based solutions
‣ HighQ CollaborateUnique combination of secure document exchange and
enterprise social collaboration tools
‣ HighQ PublisherIntegrated marketing and publishing platform for
professional services organisations
‣ HighQ DataroomHigh performance ad-hoc data room service for legal,
financial, life sciences and other sectors
HighQ
highqsolutions.com
Some of our clients
highqsolutions.com
Vision
To provide an integrated tool set to
enable the conversion of expertise
and knowledge in to services and
products to improve client
engagement and internal sharing.
highqsolutions.com
“
”
The market has changed
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Profitability
‣ Rates
‣ Realisation
‣ Utilisation
‣ Leverage
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Opportunity knocks
Align your LKM efforts with your
firms pain points to add value.
Photo by Yvesen
What can you do?
‣ Educate
‣ Expose
‣ Manage
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Key trends
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‣ The changing client
‣ Cloud computing
‣ Social
Clients
highqsolutions.com
A client is a recipient of goods or
services in return for monetary
or other valuable considerations.“
”Wikipedia
Get to know your client
Photo by Marta Mela
Client Expectations
‣ More for less
‣ More control
‣ Transparency
‣ Reduce information & inbox overload
‣ Better UX
Photo by Ben Wightwick
Context
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Premium
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‣ Quality
‣ Quantity
‣ Price
‣ User experience
‣ Accessibility
Client control
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‣ Spamming clients is not cool
‣ Self service model
‣ Alert and site preferences
Consumerisation
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Today's highly mobile, social cloud
has set everyone's expectations
for how easy, powerful, and
simple IT can be. The genie will
never be put back into the bottle.
“
”Dion Hinchcliffe
Focusing on the client
Photo by Ben Wightwick
‣ Fosters engagement
‣ Builds trust
‣ Longer and stronger relationships
‣ Increase your competitive advantage
Cloud computing
Photo by The Planet
The use of computing resources
that are delivered as a service
over a network… and entrusts
remote services with a user's
data, software and computation.
“
”Wikipedia
highqsolutions.com
Cloud computing
Photo by The Planet
‣ Reduce costs & time to market
‣ Increase flexibility and scalability
‣ Glue for consumer web services
‣ Enables mobility and connectivity
Popular misconception
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The cloud is less secure than
an in-house solution hosted
in my own data centre.“”
Photo by Steven Shorrock
Public vs private cloud
‣ Don’t have to use consumer cloud
‣ Specialist private cloud providers
‣ Focused on the enterprise
‣ High-grade security & control
‣ Independently audited and tested
Social
highqsolutions.com
If what you are doing in IT or KM
doesn't have social in it then stop and
start again. It’s as simple as that.“
”Pete Williams, Deloitte
What “social” really means
Photo by Hans Põldoja
‣ Emphasising people and connections
‣ Create and share in the same system
‣ Convert work product into knowledge
‣ Gain a corporate peripheral vision
Accelerating adoption of social tools
‣ Increase workforce productivity
‣ Collaboration with colleagues & clients
‣ Project, matter & task management
‣ Share knowledge and best practice
‣ Break-down knowledge and data silos
‣ Reduce information & inbox overload
‣ Blur lines between intranet & extranet
Image by Gregory Williams
Other trends
Photo by Kevin Dooley
‣ UX
‣ Consumerisation
‣ Gamification
‣ Mobile / responsive design
‣ Shadow IT
Focus on the user experience
Image by Kevin Dooleyhighqsolutions.com
User experience
Photo by Phillip Klinger
User experience (UX) is not just
design. It’s the key to relevance,
innovation and growth.“
”Jesse James Garret
Combine consumer with enterprise
Image by Kevin Dooley
‣ Take best ideas from consumer tools
‣ Put them into the enterprise
‣ Add high-grade security and control
‣ The best of consumer and enterprise
highqsolutions.com
Gamification (lite)
‣ Connect
‣ Contribute
‣ Cultivate
Photo by Ben Cardy
Mobile
Photo by Robert Scoble
‣ Computers in our pockets
‣ We’re constantly connected
‣ We can communicate instantly
‣ The internet is at our finger tips
‣ Influences our habits & decisions
‣ Changes the way we live & work
Responsive web design
highqsolutions.com
‣ Web site that adapts to device
‣ Provides an optimal experience
on desktop, tablet and mobile
‣ Can reduce need for native apps
‣ Builds on “mobile first” strategy
Responsive web design
highqsolutions.com
Shadow IT
‣ Unsanctioned software
‣ Outside of IT's control
‣ An alternative IT underworld
‣ In the cloud or under a desk
‣ Bypass red tape & purchasing
‣ Security and compliance issues
Photo by Johan.V
“Freemium” tools cause headaches
highqsolutions.com
‣ Sign-up and use is free
‣ Premium services chargeable
‣ CIOs don’t control or like them
‣ Often blocked at the firewall
‣ Proves demand for better tools
Summary
Photo by Ben Wightwick
‣ KM is morphing
‣ Delivery methods are changing
‣ Value proposition is changing
‣ KM can make a difference
Demo