Evolving Corporate Overview

Evolving Outsourcing Corporate Overview

Are you looking to...

Reduce costs? Grow revenue? Enhance your customers' experience?

www.evolvingoutsourcing.com

We provide outsourced professional services on behalf of our Clients

Evolving Outsourcing founded in 2009

‘Sister’ HR company founded in 2004

Irish-owned & Poland-based

Delivery Locations – Krakow & Luban

Sales Locations – London, Warsaw, Cork

Private Equity-backed & Owner-managed

Employees – c.120

Evolving at a Glance...

Management Team

Name Position Location Remarks

Trevor Coyne CEO Poland Ex investment banking

Gabriela Ziolkowska HR Director Poland 10+ yrs HR experience

Brian O’Brien Biz Dev Director Ireland 10 yrs in Sales & Marketing

Jakub Zawadzki Sales Director Poland Ex largest Call Centre in Poland

Ronan O’Brien Relationship Director London 13 years with Accenture

Michal Karzel Operations Director Poland Ex Microsoft

Ewelina Grobla HR Lead Poland Ex Cap Gemini

Marcin Gniadek Operations Lead Poland Ex Netia (leading Polish Telco)

Stephen Casey CFO Ireland Director at Lagan Capital PLC

Inbound:Customer Support | Technical Support | Marketing Response lines |

Out-of -Hours call answering | Reservation lines |

Outbound:Customer Acquisition | Customer Retention | Appointment Setting |

Lead Generation | Market & Data Research| Debt Recovery solutions |

We are also happy to discuss bespoke requirements with Clients.

Our Solutions - Full Contact Centre Lifecycle

Multilingual Capabilities

Owner-managed

Price Point

Multilingual

Technology

Deep Sales Expertise

In-house HR Company

Established

Multiple Sites

Management Team

Private Equity Partner

Educational Level

‘Family’ Culture

Evolving - Differentiators

Why Poland?

1. No.1 Outsourcing Location in Europe*

2. Highest Percentage of Graduates in EU (38%)

3. Multilingual capabilities;Krakow is ranked 5th in the world for multilingual skills*

4. Cultural Affinity

5. Proximity

6. We are in good company....

7. Cost Efficiencies

* Source: Tholons Global Services: Top 50 Emerging Cities for Global Outsourcing 2009

At Evolving, our focus is on developingWin/Win/Win relationships with Customer Contact decision-makers...

Our Focus

Our 'Project Success Framework‘ is built on the following eight key areas:

Recruitment > Training > Delivery

Operational Excellence > People >

Quality Assurance > Technology > Client

Relationship Building > Poland Inc.

Technology

At Evolving Outsourcing, we recognized very early on that the only way to offer our Clients market-leading technology was for us to partner with world-classtechnology companies. So this is what we did...

Evolving Group Client Successes

International

Securities

Services

“Culture is a distinction but only if you live it”

Our Special Culture

Highest Quality with a Razor Focus on Cost

Sample Credentials Overview

Project/ Client Service Short Description

Telco CustomerAcquisition and Retention

We are calling prospective customers & existing customers with a view to acquiring and retaining these people, respectively.

Global Telco CustomerAcquisition

We are calling prospective customers & selling residential, commercial & mobile packages.

Global Electrical & Electronics Distributor

Marketing/Sales Support

We are calling SMEs in Poland, Germany, Czech Republic & Hungary and firstly generating awareness of the Client’s products. Secondly, our people endeavor to convince the company being called to agree to receive a product catalogue from the Client. The third contact involves our people selling from the catalogue.

Sample Credentials Overview

Project/ Client Service Short Description

Life Advice Inbound Sales We are receiving calls from our Client’s customers in the UK. Our Agents are tasked with deciding how best to direct the incoming call based on the nature of the particular customer query as well as selling on behalf of our Client.

Financial Services Publication

Lead Generation

This campaign involves Lead Generation activity for a UK-based financial services publication. Our people are contacting the Client’s target advertising market and generating leads for the Managing Director of the Client company to pursue.

Data Marketing Company

Lead Generation

This campaign involves Lead Generation activity for a UK-based data marketing company on behalf of Clients in the home insulation & utility sectors. Our people are calling households in the UK and seeking to qualify them as leads for the Client.

Sample Credentials Overview

Project/ Client Service Short Description

Technology Customer Support

We are providing technical product support in a variety of languages for the customers of this client.

Financial Services Credit Management

We are providing a suite of credit management services into Ireland for this Financial Services client.

Global Insurance AppointmentSetting

We are providing a lead generation and appointment setting service for this Insurance client

Online Customer Support

We are providing customer support and technical product support for this Client.

Ronan O’BrienClient Relationship DirectorT: +44 77 47 111 621E: [email protected]

Brian O’BrienBusiness Development DirectorT: +353 86 173 9551E: [email protected]

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