Evolution of Digital Government Services and trust services in the Basque
Evolution of digital government services and trust services in the basque government
Jan 25, 2017
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Evolution of Digital Government Services and trust services in the Basque Government
Digital Government services
The 2014-2016 Public Innovation Plan
1. Transparency and Sound Governance
2. Interaction with citizens3. Organizational adaptation4. Improved management5. e-Government6. Innovation from co-creation
Digital Government services
Public Innovation Plan - Strategy formulation
Digital Government services
Public Innovation Plan – Implementation strategy
Until today
Digital Government services
Electronic means of identification accepted
• Identification and signature based on electronic certificates• Complexity of Use• Need for installation of additional hardware (reader) • Additional Software for cards• Unable to be used in mobile devices• Important complexity of use (JAVA)
VERY LOW LEVEL OF USE
Services required for the implementation of electronic services SERVICE CERTIFICATION PROVIDERS
Digital Government services
Until today
Problems identified
• Complexity to admit the different identification and signature systems
• We rely on Service Certification Providers (both qualified signature & advanced signature)
• Every level of the Basque administration has implemented its own solution for identification and signature
• Limited interoperability.
Required Services
SERVICE CERTIFICATION PROVIDERS
Digital Government services
eIDAS Regulation
• Very important regulation that improves user convenience and on-line experience and stimulates the provisioning of new innovative services
• Defines and regulates a collection of 'trusted services' whose recognition as 'qualified' endows them with full legal guarantees.
Digital Government services
New eIDAS Regulation
HIGHQUALIFIED ELECTRONIC SIGNATURE
CLOUD ELECTRONIC SIGNATURE
LOWBÁSIC ELECTRONIC SIGNATUREBAK (USER AND PASSWORD)
SUBSTANTIALADVANCED ELECTRONIC SIGNATURE
GAME BOAT
Game boat
Certificates in software
Certificates in hardware
Egoitza
User/Password
Digital Government services
From certified services to trusted services
Required services TRUSTED SERVICE PROVIDERS
Digital Government services
Identification and signature system for all Basque administrations
• Main features:• Unique identification and signature system for all Basque
Administrations• Easy access to services for citizens and security guaranteed• Does not require installation of any ICT componets
• Supports all 3 levels included in eIDAS regulation• Multidivice and mobile• Aligned with cloud certificates• Includes identity federation with external identification systems
• Google, Linkedin, Facebook, …• Interoperability• Integration with other systems:
• Ease of use and validation of all recognized digital identities in the EU
• Integrated with Cl@ve (Spanish Government)
BOOST ACCESS OF CITIZENS TO ADMINISTRATION SERVICES
Digital Government services
e@
Cloud certificates
IDENTIFICATIONTOOLS
SIGNATURE
e@Cliente de firma
VA TSA
App
Timestamping Validation
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