161 DAFTAR PUSTAKA Agiela N., Raharjo S. T., Resnawati R. (2018). Implementasi Program Corporate Social Responsibility (CSR) El-Corps. SHARE: Social Work Jurnal, 211- 218. Barber, N., Taylor, C. & Strick, S. (2009), Wine consumers environmental knowledge and attitudes: influence on willingness to purchase. International Journal of Wine Research, 1(1), 59-72. Bernarto, I., Patricia (2017). Pengaruh Perceived Value, Customer Satisfaction dan Trust terhadap Customer Loyalty Restoran XYZ di Tangerang. Boohene, R., Agyapong, G.K. and Gonu, E. (2013), Factors influencing the retention of customers of Ghana Commercial Bank within the Agona Swedru Municipality, International Journal of Marketing Studies, Vol. 5 No. 4, pp. 82-95. Cannie, J.K.(1994),Turning Lost Customers into Gold:and the Art of Achieving Zero Defections, Amacom, New York, NY. CaNon, T. and Wong, A. (2014), The influences of corporate social responsibility to customer repurchases intentions, customer word-of-mouth intentions and customer perceived food quality of fast-food restaurants in Hong Kong and the mediating effects of corporate reputation, British Journal of Economics, Management and Trade, Vol. 4 No. 11, pp. 1655-1678. Çevik, S., Şimşek, H., & Mittal, H. (2016). Social & Economic Dynamics of Development: Case Studies. United Kingdom: IJOPEC Publication. Cheung, R., Lam, A. Y. C., & Lau, M. M. (2015). Drivers of green product adoption: the role of green perceived value, green trust and perceived quality. Journal of Global Scholars of Marketing Science, 25(3), 232–245. Dunne, Patrick M and Robert F. Lusch. 2016. Retailing 8th Edition. USA: Thomson Corporation. Esu, B.B. and Anyadighibe, J.A. (2014), Social media micromarketing and customers’ satisfaction of domestic airlines in Nigeria, American Journal of Tourism Research, Vol. 3 No. 1, pp. 9-21. Fosterr, B. (2008). Manajemen Ritel. Bandung: Alfabeta. Fuciu, Mircea. (2018). From Marketing 1.0 To Marketing 4.0– The Evolution of the Marketing Concept in the Context of the 21ST Century. Ferdinand. (2002). Metode Penelitian Manajemen : Pedoman penelitian untuk Skripsi, Tesis, dan Desertasi Ilmu Manajemen. Semarang: Badan Penerbit Universitas Diponegoro.
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161
DAFTAR PUSTAKA
Agiela N., Raharjo S. T., Resnawati R. (2018). Implementasi Program Corporate
Social Responsibility (CSR) El-Corps. SHARE: Social Work Jurnal, 211-
218.
Barber, N., Taylor, C. & Strick, S. (2009), Wine consumers environmental
knowledge and attitudes: influence on willingness to purchase. International
Journal of Wine Research, 1(1), 59-72. Bernarto, I., Patricia (2017). Pengaruh Perceived Value, Customer Satisfaction dan
Trust terhadap Customer Loyalty Restoran XYZ di Tangerang.
Boohene, R., Agyapong, G.K. and Gonu, E. (2013), Factors influencing the
retention of customers of Ghana Commercial Bank within the Agona
Swedru Municipality, International Journal of Marketing Studies, Vol. 5 No.
4, pp. 82-95.
Cannie, J.K.(1994),Turning Lost Customers into Gold:and the Art of Achieving
Zero Defections, Amacom, New York, NY.
CaNon, T. and Wong, A. (2014), The influences of corporate social responsibility
to customer repurchases intentions, customer word-of-mouth intentions and
customer perceived food quality of fast-food restaurants in Hong Kong and
the mediating effects of corporate reputation, British Journal of Economics,
Management and Trade, Vol. 4 No. 11, pp. 1655-1678.
Çevik, S., Şimşek, H., & Mittal, H. (2016). Social & Economic Dynamics of
Development: Case Studies. United Kingdom: IJOPEC Publication.
Cheung, R., Lam, A. Y. C., & Lau, M. M. (2015). Drivers of green product
adoption: the role of green perceived value, green trust and perceived
quality. Journal of Global Scholars of Marketing Science, 25(3), 232–245.
Dunne, Patrick M and Robert F. Lusch. 2016. Retailing 8th Edition. USA: Thomson
Corporation.
Esu, B.B. and Anyadighibe, J.A. (2014), Social media micromarketing and
customers’ satisfaction of domestic airlines in Nigeria, American Journal of
Tourism Research, Vol. 3 No. 1, pp. 9-21.
Fosterr, B. (2008). Manajemen Ritel. Bandung: Alfabeta.
Fuciu, Mircea. (2018). From Marketing 1.0 To Marketing 4.0– The Evolution of the
Marketing Concept in the Context of the 21ST Century.
Ferdinand. (2002). Metode Penelitian Manajemen : Pedoman penelitian untuk
Skripsi, Tesis, dan Desertasi Ilmu Manajemen. Semarang: Badan Penerbit
Universitas Diponegoro.
162
Ferdinand. (2006). Metode Penelitian Manajemen: Pedoman Penelitian untuk
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