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Evidence Requirements for Disputing Vendor Chargebacks
Contents Evidence Requirements for Disputing Vendor Chargebacks
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PO on-time non-compliance
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No carton content label
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Backordered without Ship/Delivery Date
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Unfilled by cancel date
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ASN on-time non-compliance
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Late acknowledgment
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Confirmation change
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Unconfirmed PO units
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Overage PO units
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Invalid or missing information in ASN
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PO on-time non-compliance
Please provide the dispute evidence based on the shipment type
(Prepaid LTL/TL, Prepaid small parcel,
Collect)
Prepaid TL/LTL shipments
An appointment request indicating a Carrier Requested Delivery
Date within the delivery window.
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Prepaid small parcel shipments
A proof of delivery receipt that includes a tracking number, PO,
and delivery date within the assigned delivery window.
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Collect shipments
A carrier request indicating a Freight Ready Date within the
ship window.
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No carton content label
Provide the dispute evidence based on the notes provided with
the chargeback.
Note Type: We were unable to recognize any Carton Content Labels
on your carton. Supply an example of the type of carton content
label that you are using on your cartons (packages). SSCC
Example:
AMZNCC Example:
2D Barcode Packing Slip Example:
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Note Type: The LP label that you used does not appear in any
ASN. Supply the ASN (either EDI or Vendor Central) that contains
the LP barcode (either SSCC or AMZNCC). SSCC Example with EDI
856:
AMZNCC Example with Vendor Central ASN:
Note Type: A GTIN-14 was recognized on your carton, but does not
have a usable mapping. Supply the GTIN-14 mapping that was sent to
the [email protected] alias as well as the email confirmation
that the GTIN-14 was approved. GTIN-14 Mapping:
GTIN14 Vendor Code ASIN Qty
10XXXXXXXXXX84 AMZN B00VJKTFS7 6
Email:
mailto:[email protected]
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Backordered without Ship/Delivery Date
Provide dispute evidence based on the whether the order was
confirmed via Vendor central or EDI.
Vendor Central
If you confirmed via Vendor Central, provide a screenshot of the
Vendor Central confirmation page that shows that ESD/EDD was
provided with the PO confirmation.
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EDI
If you confirmed via EDI, provide the EDI feed submitted for the
line item in question that includes the backorder acknowledgment
and ESD/EDD.
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Unfilled by cancel date
Provide dispute evidence based on whether the freight type was
prepaid or collect.
Collect
Proof of Shipment Routing (this is an email confirmation
containing Amazon Reference Number) that contains an email date
stamp and the Amazon Reference Number, and a complete list of ASINs
shipped on the PO that includes total shipping weight.
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Prepaid
A Proof of Delivery (PRO, BOL, or small parcel tracking number)
that contains a delivery date, indicates that the products shipped,
and is signed/stamped by Amazon, and a complete list of ASINs
shipped on the PO that includes total shipping weight
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ASN on-time non-compliance
Provide dispute evidence based on the whether the ASN was
submitted via Vendor central or EDI.
Vendor Central
A screenshot of the ASN in Vendor Central.
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EDI
A text copy/XML of the EDI 856 transmission that shows that the
ASN was submitted prior to the shipment being received.
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Late acknowledgment
Provide dispute evidence based on the whether the order was
confirmed via Vendor Central or EDI.
Vendor Central
Provide an explanation of the system error that would not allow
you to confirm the PO on time and the case number of the Contact Us
that you submitted about the error.
EDI
Provide the EDI feed submitted for the line item in question
that includes the PO acknowledgment submission date, showing that
the acknowledgment was submitted within one (1) day of the order
date.
Confirmation change
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Include one of the following with your dispute:
An explanation of the system error that caused you to change
your confirmation data after the confirmation deadline.
The case number for the Contact Us that you submitted about the
error.
Unconfirmed PO units
Provide dispute evidence based on the whether the order was
confirmed via Vendor Central or EDI.
Vendor Central
A screenshot of Vendor Central or the text copy/XML of the EDI
855 transmission, showing that the ASIN was confirmed on the PO in
question.
EDI
A screenshot or copy of the EDIFACT DESADV for the ASN(s) sent
to confirm the PO/ASIN combination.
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Overage PO units
Provide dispute evidence based on the whether the order was
confirmed via Vendor Central or EDI
Vendor Central/EDI
A screenshot of Vendor Central or copy of the EDI FACT
DESADV/EDI856 transmission that shows that
the correct quantity of the ASIN (as confirmed in the PO) was
shipped.
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A screenshot of Vendor Central or copy of the EDIFACT
ORDRSP/EDI855 showing that the correct quantity of the ASIN was
confirmed in the PO.
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Invalid or missing information in ASN
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Provide dispute evidence based on the whether the ASN was
submitted via Vendor Central or EDI.
Vendor Central
A screenshot of the ASN in Vendor Central.
EDI
A text copy/XML of the EDI 856 transmission, showing that the
ASN was submitted prior to the shipment being received.
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