Everyone has their own way of travelling. · information about wheelchairs on the bus, please visit sl.se/tillganglighet or call the Accessibility Hotline on 020 120 20 22. Space

Everyonehas theirown way oftravelling.

About accessibilityin the SL network

We public transport

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Public transport in Stockholm County is intended foreveryone. But not everyone thinks it is easy to use.This leaflet describes examples of features that make SL journeys more accessible for everyone.

Specially trained staff at SL's Accessibility Hotline on020 120 20 22 respond quickly 24/7. They can helpyou order passenger assistance for your entire SL journey or answer questions about accessibility features.

You can also text the Accessibility Hotline. Just writeyour message and send it to 070 256 46 81.Or you can email to [email protected].

If the lift is out of order or other accessibility featuressuch as announcements or the ramp service are notworking, you can use the accessibility guarantee.The accessibility guarantee ensures that people withfunctional impairments receive help in continuingtheir journeys if something unexpected happens.

All the information in this leaflet is also available at sl.se/tillganglighet and as an audio file.

Information systemwith audio

I the Metro

High contrastwhite edging on

platforms

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Tactile paving toguide you to the lift

and escalator

Lift

Escalator

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Low floors.If you need a ramp, please

call the ramp service on08 600 10 00

For assistance,please call 020 120 20 22

at least 30 minutesin advance

When you are at the station, it should be easy to tellwhich direction the next train is heading. This is whya female voice announces trains heading north,while a male voice announces trains heading south.

Handrails and grab rails are bright yellow so thatpassenger with visual impairments can see themmore easily and find their way round the carriage.

Bright yellowhandrails and

grab rails

Welcome to the Metro

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Priorityseating


Space forrollator

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The floors of commuter trains are at the same levelas the platform but wheelchair passengers need touse the ramp service due to the gap. You can orderthe service in advance or get on-the-spot assistance.

For more information, please call the AccessibilityHotline on 020 120 20 22 or visit sl.se/tillganglighet.

I commuter rail

For help with the ramp servicefrom the conductor, please stand by this

sign. Call 020 120 20 22 for moreinformation about how it works


Lift and escalator

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Tactile paving toguide you to the lift

and escalator

Button toopen door


platforms

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To order passenger assistance,please call 020 120 20 22. You should call atleast one hour before travelling on weekdays

between 06.45 and 19.00, or between 10.00 and18.00 at the weekend . If you travel at a different

time, you should order assistance at leasttwo hours before your journey

Priority seating is primarily for passengersthat need to sit during the journey.

On the newest commuter trains there isalso space for a rollator by the priority seat.

Priorityseating

Welcome aboard thecommuter train

Button toopen door

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grab rails

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Light rail is a collective name for Lidingöbanan, Nockeby-banan, Roslagsbanan, Saltsjöbanan, Tvärbanan and Spårväg City.

The middle carriage on Roslagsbanan is fully accessibleand features automatic ramps.

I light rail

Tactile paving on

most stations


platforms

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For passenger assistance, please call020 120 20 22 at least 1 hour in advance

during the daytime before 18.00 from Mondayto Friday. Passengers travelling at other times

should order assistance at least2 hours in advance

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Many tram stops and stationsdo not have an information

system with audio

Most light rail vehicles featurelow floors. For more info rmation

about ramps on Spårväg City,please call 020 120 20 22

Passengers travelling with wheelchairs and rollatorson Tvärbanan and Spårväg City should board the firstcarriage, where the floor is level with the platform atall stops.

Space forwheelchair


Welcome to light rail


grab rails

Stop buttons

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Priority seating witharm supports andspace for rollator

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All our buses have low floors. The driver must lower the bus if a passenger needs it. Please tell the driver if you need to sit down before the driver starts driving.

If you need information about passenger assistance whenchanging buses, please call our Accessibility Hotline on020 120 20 22.

min14

I the bus

Digital displaythat shows when thenext bus is coming

Button to alert thedriver that you wish to

board at the middledoor

Low floors.If you need the ramp,

the driver must help you

Button foraudio informationabout the next bus

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Tactile pavingthat indicates where

the bus will stop

Announcementsthat say where the

bus is going

Digital display

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If you need a ramp, the driver must help you. For information about wheelchairs on the bus, please visit sl.se/tillganglighet or call the Accessibility Hotline on 020 120 20 22.

Space forwheelchairs, rollators

or prams


grab rails

On the bus

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Priorityseating

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Blue button toalert the driver thatextra time is needed

to exit the bus

The local transport service is specially adapted for elderly passengers and passengers with functional impairments. Anyone with a valid SL ticket or a mobility service card can use the service. You will often have the same driver because drivers tend to operate the same route.

For information about timetables and routes, please visitsl.se/nartrafiken or call the Accessibility Hotline on020 120 20 22.

I the local

Smaller buseswith 15 to 20

seats

Stops withtimetables

Floor level with thepavement. If you need

the ramp, the driverwill assist you

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Space forwheelchair

Plenty of time toget on and off the bus.The driver will gladly

assist you

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transport service

I to orderlocal transport

Smaller buseswith about five

seats

Please visitsl.se/nartrafik

for information onhow to order. Or call

020 120 20 22

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In some areas there are buses that you can order. The buses are small and have no fixed stops. Where possible, the driver will take you all the way to your door. Please visit sl.se/nartrafik for information about ordering. Or call 020 120 20 22.

Floor at thesame level as the

pavement

Space forwheelchair

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All SL tickets are valid on board our commuterferries. The crew will always help you when youtravel with SL.

If you would like to travel with the archipelagoferry services, please visit waxholmsbolaget.se.

I the commuter ferry

Digital displays

The Djurgården Ferry,Line 82, has wide, stable

gangways

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The crew is happyto assist you

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Accessibility varies between different commuter ferries.For more information about accessibility on your journey,please call the Accessibility Hotline on 020 120 20 22.You can also read more at sl.se/pendelbatar.

Space forwheelchair or

rollator

Welcome aboard

Digital displaysand announcements


grab rails

Button to signaldisembarkation

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Priorityseating

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Information about accessibilityin the SL network is availablevia the following channels:

Telephone, round the clock020-120 20 22

Text message, round the clock070-256 46 81

E-mail, round the [email protected]

SL's website, round the clocksl.se/tillganglighet

For general informationabout SL services, pleasecall SL Customer Serviceson 08-600 10 00

All the information in this leaflet is also available at SL's website and as an audio file.

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You are very welcome to contact usvia the PTS video telephony service.

Everyone has their own way of travelling. · information about wheelchairs on the bus, please visit sl.se/tillganglighet or call the Accessibility Hotline on 020 120 20 22. Space

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