Every topic is page one

• 1. Make every topic count in your online help system

2. What kind of program is this? Kitchen cabinet quoting software Used by kitchen designers 3. Who is the audience? New Alone Bothered Busy 4. Pushing the help button Using the search feature From a URL in an email From another page in the help system 5. Pushing the help button Using the search feature From a URL in an email From another page in the help system 6. Pushing the help button Using the search feature From a URL in an email From another page in the help system 7. Quick Start Windows Buttons Fields 8. Context sensitive Window topic Often the entry point into online help Anticipate the question(s) being asked What can I do here? Tasks: step by step with pictures Training tutorials: screens and audio What does this thing do? What does this thing mean? Buttons and fields and screen areas 9. This is an example of our old style online help. Task instruction buried in a wall of text. Functional notes given up front. Window graphic clicks generate popup interaction. Task instruction buried in a wall of text. Functional notes given up front. Window graphic clicks generate popup interaction. 10. New style online help. What can I do? Links above page fold. Tasks, video, FAQ right up front. Expanding text replaces paragraphs of explanation. Window graphic changed to Flash for hoverable interaction. What can I do? Links above page fold. Tasks, video, FAQ right up front. 11. New style online help. What can I do? Links above page fold. Tasks, video, FAQ right up front. Expanding text replaces paragraphs of explanation. Window graphic changed to Flash for hoverable interaction. Window graphic changed to Flash for hoverable interaction. 12. New style online help. What can I do? Links above page fold. Tasks, video, FAQ right up front. Expanding text replaces paragraphs of explanation. Window graphic changed to Flash for hoverable interaction. Expanding text replaces paragraphs of explanation. 13. Buttons: What does it do? What are the results? Where is it found? 14. Fields What is this field? How do I use it? Where is it updated? Where is it read- only? What are some examples? How does it relate to other fields? 15. Whats next? How do I know if Ive finished what I came here to accomplish? How do I fix any mistakes? Where do I go next? 16. Software Help button Window topic Task topic or Tutorial 17. Window topic Tutorial Search Field definition Tutorial 18. Busy, bothered users are needy Answer the burning question within a few clicks above the page fold searchably What about your experience As a writer? As a user? Do you have any questions? 19. Read the bio http://www.stcwdc.org/bios/dill_bio.shtml Email [email protected] @viqui_dill https://twitter.com/viqui_dill Linked In http://www.linkedin.com/pub/viqui-dill/15/79/7a5 Facebook https://www.facebook.com/viqui.dill