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Event Management Self study material for customers
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Event Management - Green Cargo in English

Nov 29, 2021

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Page 1: Event Management - Green Cargo in English

Event Management

Self study material for customers

Page 2: Event Management - Green Cargo in English

Self study material for external users of Event Management

Chapters

Log on

Searching for data*

System limitations

Search results and own settings*

Show details for shippment*

Description of hierarchy view *

Report unloaded wagon*

For more information

*It is recommended that you access Event Management to

test the function in the system after each section

Page 3: Event Management - Green Cargo in English

Log on

Page 4: Event Management - Green Cargo in English

How to log on

1. Open your web browser

2. Enter our home page:

www.greencargo.com

3. Enter the userid and

password you have

recieved from Green Cargo.

Select language in the

”Språk” menu.

If you lost your password please contact your ordinary Green Cargo Customer Service

contact. At your first log in you will be asked to change password.

Page 5: Event Management - Green Cargo in English

Searching for data

Page 6: Event Management - Green Cargo in English

How to search in Event Management

1. Select the view you want to see.

Order, Wagon or Unit load

If you select Sales Order you will search for all orders that matches your search chriteria

If you select Wagon you will search for all wagons that matches your search chriteria,

and so on.

You will find the most detailed information in the Wagon search, where you can also see

detailed information on events for the transport.

Page 7: Event Management - Green Cargo in English

The following search parameters exists 1. Sales order no: Green Cargos Sales order number: (according to order confirmation)

You can search for an intervall of orders, full order numbers, or parts of it.

2. Agreement no: The customer’s agreement number. You can search for full agreement numbers, or

parts of it.

3. Customer order no: The customer’s order number. If you have given your own reference at call

(booking) that has been registered at the time of order. You can search for full or parts of the

number/text, and intervall. The field is selectable in the order view

4. Wagon no: Wagon number. You can search for full number, or parts of number.

5. Consignment note no: Green Cargo consignment note number: You can search for intervall, full

number, or part of number

6. Departure station: Departure station (for railroad)

You can search for whole or part of of station name/-signature/-number

7. Arrival station: Arrival station (for railroad). You can search for whole or part of of station name/-

signature/-number

8. Departure date: Departure date (for trains). You can search for a specific date, or for an interval.

Find calendar function through button or ”F4”.

9. Arrival date: Arrival date (for trains). You can search for a specific date, or for an interval. Find

calendar function through button or ”F4”.

Page 8: Event Management - Green Cargo in English

The following search parameters exists

10. Status: You can search for the order/wagon/unit load current status, the following selections are

available:

- Order created = Order registered by Green Cargo (selectable for order, wagon, unit load)

- Order confirmed = Order confirmed (selectable for order, wagon, unit load)

- Empty wagon = Shown order with a recived green Cargo-wagon (select for order) *

- Consignment Note = Consignment Note registered (selectable for order, wagon, unit load)

- Ready to pull = Transport ready to depart (selectable for order, wagon, unit load)

- On-Time = Transport has departed and is on time (selectable for order, wagon, unit load)

- Change = Transport rebooked for another arrival time (selectable for order, wagon, unit load) *

- Cancelled = Transport cancelled, not ready to depart on time (selectable for order, wagon, unit load)

- Change/cancelled = Transport fully or partly rebooked or cancelled (selectable for order) *

- Order canselled by customer = Selectable for order

- Cancelled by customer = Selectable for wagon, unit load

- Order cancelled by Green Cargo = Selectable for order

- Cancelled by Green Cargo = Selectable for waggon, unit load

- Order cancelled – No wagons = Selectable for order

- Cancelled – No wagons = Selectable for wagon, unit load

- Delivered = Transport delivered on time

- Delivered with errors = Transport delivered but not on time (selectable for order, wagon, unit load)

- Wagon with change = Selectable for wagon *

* Launched at 2012

Page 9: Event Management - Green Cargo in English

The following search parameters exists

11. Customer ref no: The customers reference number registered on the consignment note.

You can search for all or parts of the number/text, including interval. The field is selectable on

wagon and unit load view.

12: B/L: According to consignment note

13. Unit load no: Unit load number

you can search for all or parts of the unit load number.

14. Order for empty wagons and unit loads: Transport of empty wagon or unit.

By clicking ”yes” you will search only for empty wagons/unit loads. Blank = empty and loaded.

15. Order created at: Date the order was registered by Green Cargo

You can search for specific dates or an interval. Find calendar function through button or ”F4”.

16. Not reported unloaded: Wagons not reported as unloaded.

By specifying ”Not reported (Free for disposition)” you will search for wagons that has not been

reported as unloaded. Selectable in wagon view.

Page 10: Event Management - Green Cargo in English

Limitations

Page 11: Event Management - Green Cargo in English

Limitations

1. Your order must be registered in the Green Cargo order system SAP. This means you can not

access orders when there is a system error, or international orders. You can start following your

order as soon as it is registered in our system. Some detailed information will however not be

shown until the consignment note information is registered. The reason is that some information

can not be tied to the specific wagon that will be loaded.

2. As a customer you will only be able to access your own contracts. If you wish to have access to

other customers’ information, that customer must first give permission. This means that no

unauthorized person will be able to access your transport information. When you apply for

access to Event Management you also have to specify which contracts each users can access.

3. In case of special cargo (oversized transports) no planned time for order confirmation will be

shown. The reason is that Green Cargo first must await permission from the Trafikverket

(Transport Administration) before it can be booked on a train. The actual time will be shown as

soon as the transport is confirmed.

Page 12: Event Management - Green Cargo in English

Limitations

4. If you have dangerous goods, it will only show as dangerous goods (RID), not what

type (UN-number). To see if dangerous goods is on your transport your order must

have reached ”Order confirmed” status, usually within 2-3 minutes after registered

order.

5. Only orders transported by Green Cargo rail is currently included in Event

management. That means if you transport unit loads with Green Cargo railyou can

only see transport information for the rail part. If you start the transport with another

train operator you will not see the status ”Left origin”, although all other events will

show.

6. Searching in the order view will show the net weight reported at time of booking.

When the consignment note is registered the view will show net weight according

to the consignment note for each wagon/unit load. Although the total order weight

is always the booked weigh.

Page 13: Event Management - Green Cargo in English

Search results and own settings

Page 14: Event Management - Green Cargo in English

Search results • When you have selected your search parameters and clicked the button, your matching

objects (orders, wagons, unit loads) will be presented below.

• Every line represents an order, wagon or unit load depending on what view (tracking scenario)

you selected for the search.

Page 15: Event Management - Green Cargo in English

Search results

Click on a line to select it

Scroll up/down to see more hits

Scroll right/left to see more information

Page 16: Event Management - Green Cargo in English

Own settings – Find Settings

1. Scroll as far to the right as you can in the search result window

2. Click the ”Settings” button

Page 17: Event Management - Green Cargo in English

Own settings

1. Select column

Change column

display sequence

Hide/show column

Click this tab to, for

example, show more

lines

Page 18: Event Management - Green Cargo in English

Own settings

Number of lines to be displayed

Number of columns to

be displayed

When you are done

with your settings click

”Save as”, name your

settings and check the

box if you want to use

them as default.

Page 19: Event Management - Green Cargo in English

Show details for a transport

Page 20: Event Management - Green Cargo in English

Detailed information – How to find it!

Select the desired line and click display details

Observe! Details differ depending on what view (”tracking scenario”) you are in

Page 21: Event Management - Green Cargo in English

In the ”details” view you will

Find the following information

Actual time an

event happened

Sceduled time for

an event(might be

changed)

Original time for

an event (will not

be changed)

Any comments, for

example deviation

reports Planned and unplanned events (varies

depending on selected view, in this example

wagon.)

Page 22: Event Management - Green Cargo in English

Following an order in EM From start to finish

1. Your order has been registered by Green Cargo

The following information will then be displayed in EM

Page 23: Event Management - Green Cargo in English

Order created

Planned dispatch

time for order

confirmation

Page 24: Event Management - Green Cargo in English

2. You will recieve a transport plan

Following an order in EM From start to finish

Page 25: Event Management - Green Cargo in English

Planned arrival time

of empty wagon

Last time for registration

of consignment note

Planned departure

time

Arrival notification

sent from

Green Cargo latest

Estimated time of

arrival

Page 26: Event Management - Green Cargo in English

3. Your order is confirmed by Green Cargo

Following an order in EM From start to finish

Page 27: Event Management - Green Cargo in English

Order confirmation sent

Page 28: Event Management - Green Cargo in English

4. You send the consignment note that for registation

belonging to the order

Following an order in EM From start to finish

Page 29: Event Management - Green Cargo in English

Consignment

note registered

Transport ready to

pull

Page 30: Event Management - Green Cargo in English

5. Arrival Notification sent by Green Cargo

Following an order in EM From start to finish

Page 31: Event Management - Green Cargo in English

Arrival notification

for wagon

Last time to report

wagon unloaded

Page 32: Event Management - Green Cargo in English

6. Start of transport reported by Green Cargo

Following an order in EM From start to finish

Page 33: Event Management - Green Cargo in English

Wagon left origin

at time

Page 34: Event Management - Green Cargo in English

7. If anything unpredicted happens to your order

Following an order in EM From start to finish

Page 35: Event Management - Green Cargo in English

Status delayed

Time for

dispatch of

changed

transport plan

Reason for changed

transport plan

Original delivery

time according

to order

confirmation

New planned

arrival time

Unpredicted

event reported

Page 36: Event Management - Green Cargo in English

8. Wagon arrives at customer

Following an order in EM From start to finish

Page 37: Event Management - Green Cargo in English

Wagon delivered to

customer Observe! If you have a deviation

notification the planned

unloading time may change

Page 38: Event Management - Green Cargo in English

9. Recipient reports the wagon unloaded, through EM or to

[email protected]

Following an order in EM From start to finish

Page 39: Event Management - Green Cargo in English

Wagon reported

unloaded

Page 40: Event Management - Green Cargo in English

10. In the order view you can also find information on

when the invoicing process is initiated

Following an order in EM From start to finish

Page 41: Event Management - Green Cargo in English

Invoice initiated!

Does not mean sent

Page 42: Event Management - Green Cargo in English

Description of hierarchical viewing

Page 43: Event Management - Green Cargo in English

Hierarchy – How to find it

1. Select the object you are interested in

2. Click Display Current Hierarchy

Page 44: Event Management - Green Cargo in English

Hierarchy – Order created

When the order is created the related objects are shown, the units are not yet connected to a wagon

”Selected objects” are the objects you have selected (in this case order)

”Lower level object” are the objects belonging to your selected object (here four wagons

and four objects)

Page 45: Event Management - Green Cargo in English

Hierarchy – Consignment note created

When the consignment note is created the objects are tied together

Selected objects in the object you have selected (in this case order)

Lower level object are the objects belonging to your selected object (here wagons)

Page 46: Event Management - Green Cargo in English

Report wagon free for disposition

Page 47: Event Management - Green Cargo in English

Search for wagons not free for disposition

1. Select wagon view

2. Select ”Not reported ”Free for disposition”

3. Press ”Apply”

Page 48: Event Management - Green Cargo in English

Select desired wagons

1. Select the wagon you want to report as free for disposition (Press SHIFT to

select more than one)

2. Click ”Send Event Messages” and

Wagon Unloaded

Do you want to report several wagons free for disposition at the same time? Select several wagons by

holding the SHIFT-key when you click. Unselect a wagon by holding SHIFT and clicking it.

Page 49: Event Management - Green Cargo in English

….Alternativley through detailed view(wagon)

Check the box Wagon unloaded, click Apply.

Page 50: Event Management - Green Cargo in English

Report

2. Click Send

1. Select the correct date and

time

The wagon must be reported free for disposition after actual unloading. Green Cargo might

pick up the wagon as soon as it has been reported free for disposition. It is therefore

important to give correct time and date

The wagon must be reported ”delivered”

Wagons can not be reported free for disposition back in time.

Page 51: Event Management - Green Cargo in English

For more information

Page 52: Event Management - Green Cargo in English

Here you will find more information

• Users guide – Will be sent to you in connection to our

discussion. It is also availible after logging in through the

”Help” button.

•The Users guide, this self study material, and the FAQ are

available at our web page www.greencargo.com under the

tab Kundservice/ Tåg & Intermodal/ Spåra & Följ