Euworld Services 2011

European Service and Delivery Capabilities

2011/2012

Euworld solutions provides end to end IT services across 40+ countries to provide services on a unified scale

By working together we offer a modern IT solution which promotes growth in the current climate.

We have multiple partners in country who have a comprehensive variety of IT skills.

Our core services are Deployment, Support, Maintenance and Project works across our covered regions and markets.

What we do

We wrap our services by providing dedicated logistics and stock management services across Europe, USA and Canada

A centralised helpdesk which links to the local countries services to provide a seamless and end to end service

Our customers

Euworld Solutions

Accredited Partner

Network

End to end

Service Delivery

Essintial

Structured services

Managed workforce

How we work

Require IT services, or support in EMEA Countries

Solution Services, Contract and Network management

Active Logistics and Global FSL locations

•

In Country Service and managed workforce

Global FSL and Logistics

Capabilities

Unified management

Effective cost and improved supply management

EMEA Delivery Structure

Client

• A model which works with the

end suppliers of service in country.

• Reduction of layers of margin and improvement in communications and service delivery.

• A driven focus to deliver unified global services with service providers

• Dedicated to the methodology and implementation of end to end services, closed loop service

Service capabilities

• Dedicated In country Account management • A constantly expanding Network active in over 40 countries • Clients single point of entry to global service market • Fully managed contracts, with a variety of SLA

arrangements • Per event services • Long term end to end service management services

• IMAC and Desk side support Services

• Break fix and Managed workforce Services

• Configuration and build facilities

• Global Logistics Network with FSL locations worldwide

• A developing Integrated System for reporting and real time reporting

• We Provide services in multiple markets (i.e. retail, commercial, banking)

• Single point of entry for our all of our clients for services

• 24/7/365 Helpdesk supported by local country helpdesks for direct in country support

• Unified Project Teams

Service management

Service Delivery Capability - Europe

• United Kingdom • Southern Ireland • France • Spain • Portugal • Germany • Benelux • Denmark • Italy • Austria • Czech Republic • Poland • Switzerland • Sweden • Norway • Finland • Belarus • Ukraine • Slovakia • Serbia

Estonia Lithuania Latvia Moldova Romania Turkey Greece Iceland Western Russia Bulgaria Croatia Bosnia

Established Services

Established Relationships

Partner HQ location

Logistics Capability - Europe

• Provides end to end services

• Dedicated European Logistics Capability

• Supports Service Activity

• Links into managed workforce

• Dedicated teams across the UK/EMEA

• A growing and expanding network

• Local logistics provided globally

• Partner locations in addition

Key Main Depot

Key FSL Locations

Unified Call and Service management…..

Supported by unified Logistics and spares management

• We are able to deliver retail support in over 15 European countries, the USA, Canada and Australia.

• Strategic partnerships to deliver best in breed services

• Known, qualified and experienced engineers used throughout the network

• Project management services and logistics provisions for end to end services

• Experienced team of project managers and engineers with a working history in the retail sector.

• EPOS and ATM driven skill sets to ensure a quality of service

• A History with involvement in retail and ATM based projects and support requirements

• Projects and deployments • Support and Maintenance

contracts • Break fix Support Service • Refresh and upgrade

programmes • 24/7 helpdesk supported • Go Live Support • Managed workforce • Managed Systems • Parts and Spares management • Tech courier Services

Services Capability Retail environments

Current EMEA service examples

• Server support for retail customer active in 6 countries

• Annual support for retail customer based UK, France, Germany

• Break fix support for Tier 1 Client for Retail (20+ engineers over last 3 months)

• Refresh of 100+ stores in the UK, Germany, France,

Holland Spain and Austria for clothing retail customer.

• Support of a nationwide retail customer for ATM’s in the UK

• Installation of Digital signage and ANPR systems for Retail end clients UK

• Several installation of EPOS for large UK and European clients

• In depth knowledge of the EMEA marketplace

• Pricing linked to costs relative to country, actively monitored to ensure value and competitiveness

• Established relationships with companies dedicated to working as a unified network

• A honest and open approach which celebrates the members of the network

• Our Customers really can work in multiple countries with one overall provider for the first time.