European ICT integration inEuropean ICT integration in the ...

European ICT integration inEuropean ICT integration in the financial sector

Carl Tilkin-Franssens

Senior General Manager KBC Group ICT

Beltug - 16 April 2008

The scene in 2008Fast globalizing world

The scene in 2008

… even faster in Europe

Technolog con ergence people di ergenceTechnology convergence people divergence

Scale matters“Since more than 20 years in ICTAnd … too small to movewe spent a lot of time and energy

to build everything for reuseShort-term investment appetite low

Short-term management expectations high

to build everything for reuse,but we never reused anything.”Short term management expectations high

Sorry not built for tomorrow’s dreams

but we never reused anything.

A KBC architect

2

A KBC architect

CCM early eightiesCCM early eighties

3

Mainframe MIPS evolution 1982-2006Mainframe MIPS evolution 1982 20061982 = 16 Mips 1992 = 830 Mips

1996 2008 Mi 2006 14165 Mi

16000

1996 = 2008 Mips 2006 = 14165 Mips

120001400016000

A C l

80001000012000 A Complex

C ComplexD t li d

40006000

DecentralizedCCM2CCM1

02000

CCM1

4

1982 1987 1992 1997 2002

Business merger programme 1998Business merger programme 1998

+ Y2K+ Y2K+ EURO+ EURO+ EURO+ EURO

5

Critical success factorsCritical success factorsProject organization

Hierarchical organizationg

SegmentBank entitiesBank entities

IT

ProjectProject

6

IT

Critical success factorsCritical success factors

Preliminary phasey pyInformation analysisgFunctional design

T h i l d igTechnical designg gDevelopment - program testing

gFunctional & end-to-end testingImplementation

yWarrantyMaintenance

7

Maintenance

Critical success factorsCritical success factors

Functional TestsFunctional TestsFunctional TestsFunctional TestsEnd End TestsEnd-to-End Tests

Prod. Acc. TestsProd. Acc. TestsPP

IA IMPL

WARVERIFICATION VALIDATION

ProductionFD

TD

FET

TD

D-TD-T

ChangeChangemanagement

8

StyxStyx

S l h f i lStyle changes for survival

KBC ICT architectureKBC ICT architecture

Portal X Portal Y Portal Z

NC Compartment

Product factory 1 Product factory 2 Product factory 3 BSPProduct factory N

Compartment

EAI

EAI

EAI

ASPPackage

Package

EAI EAI

EAI

EAI

EAI

Company management

10

The long road towards excellenceThe long road towards excellence

Work in Governance Serviceprojects 2001 catalogue

Efficiency EffectivenessCommercialization

+Gl b li i99

8

Globalization19

11

Budget evolution – Long termBudget evolution Long term

Evolution total ICT expenditure

520546600

in m. €

-37 %418

520

380360380390430

509301622.717

400

500

344353342

300

400

New activities

100

200New activitiesBudget LT planningConsumption

0

12

Up to 300 FTE by 1/4/2008

3 major technologies:3 major technologies:RAD/EGL (MF) JAVA (Open Systems) .NET (Windows)

Partnerships with:BTROrdina… more… moreto come

Double

13

our scale

InfrastructureInfrastructureLeverage KBC solutions and scaleand scale

Partners:BISBT

Customers:OrbayOrbayFamily

Turnover 20 m. euro

14

MultiYear Plan for CEMultiYear Plan for CEDomain Distribution

Channel/ CZCZ SKSK PLPL HUHU CZCZ SKSK CZCZ SKSK CZCZ SKSKPLPL PLPL PLPL PLPL HUHUHUHU HUHUBranches Agents/Brokers ELB ATM Contact Centre

Disclosure CRM Commissioning Pricing ClusteringService

Network

CZCZ SKSK PLPL HUHU CZCZ SKSK CZCZ SKSK CZCZ SKSKCZCZ SKSKPLPL PLPL PLPLHUHU

CZCZSKSK SKSK

CZCZSKSKCZCZ CZCZ

SKSK

PLPL PLPLPLPL

HUHU

HUHU

Domain

HUHUHUHU HUHU

ERP Niche Trade Lease Credits Save Markets SecuritAssetMgt

NonLife Life Reins. Audit ICT

Cards PaymentsCZCZ SKSK PLPL HUHU

16

Accounting

Parties Output Content Mgt Application Infra

Risk MgtCZCZ PLPL

CZCZ SKSK PLPL

MultiYear Plan CE + budget 2008MultiYear Plan CE budget 2008Channel/ CZCZ SKSK PLPL HUHU CZCZ SKSK CZCZ SKSK CZCZ SKSKPLPL PLPL PLPL PLPL HUHUHUHU HUHU

DISCODomain Distribution

Branches Agents/Brokers ELB ATM Contact Centre


Network


CZCZSKSK SKSK

CZCZSKSKCZCZ CZCZ

SKSK

PLPL PLPLPLPL

HUHU

HUHU

HUHUCZCZ

I t

CZCZSKSKPLPLHUHU

HUHU CZCZSKSKPLPLHUHU

Domain

HUHU HUHUEKIP HUHUPLPLI-net

CZCZSKSKPLPLHUHU

Fin-Force

HUHUData centre

ERP Niche Trade Lease Credits Save Markets SecuritAssetMgt


Sinsys

SISSAP CoRe

HUHU

HUHUCards Payments

CZCZ SKSK PLPLSinsys

Credit Risk/QCRSIS

17

Accounting

Parties Output Content Mgt Application Infra

Risk MgtCZCZ PLPL

CZCZ SKSK PLPL

CZCZ SKSK PLPL HUHU

MultiYear Plan CE + budget 2008 +600 m EUR600 m. EUR

Channel/ CZCZ SKSK PLPL HUHU CZCZ SKSK PLPL PLPLHUHU

DISCO

CZCZ SKSK PLPL HUHUDISCO

CZCZ SKSK PLPL HUHU

Domain Distribution

Branches Agents/Brokers ATM


Network


ELBDISCO Contact Centre

CZCZSKSK

PLPL

CZCZSKSK

SKSKCZCZ CZCZ

SKSKPLPL

HUHUCZCZ

HUHU

I t

CZCZSKSKPLPLHUHU

CZCZSKSK

PLPL

CZCZSKSK

PLPL SKSKCZCZ SKSK

CZCZ

HUHU

CZCZSKSKPLPLHUHUSME

PLPLPLPLHUHU

Domain

HUHU HUHUEKIP HUHUFin-Force

PLPLI-net

CZCZSKSKPLPLHUHU

GlobalTrade

HUHU

CZCZ SKSK PLPL HUHU

MDS/MUREX

HUHU PLPLHUHUData centre

SME

CZCZPLPL

Cons.Finance

NSP

ERP Niche Trade Lease Credits Save SecuritAssetMgt


Sinsys

SISSAP CoRe

HUHU

TSSMarkets

CZCZ SKSK PLPL HUHU ILIAS

SEPA

CardsCZCZ SKSK PLPL

Sinsys

Credit Risk/QCRGlobal Accounting Global Finance

HUHUSEPA

CZCZ SKSK PLPL HUHUPayments

18Application Infra

Risk MgtCZCZ SKSK PLPL HUHU

CZCZ SKSK PLPL HUHU CZCZ SKSK PLPL HUHU CZCZ SKSK PLPL HUHUParties Output Content MgtDISCO

CZCZ SKSK PLPL HUHU CZCZ SKSK PLPL HUHUg

19

20

The dimensionsON LINE BRANCH BANK

AGENCYINSUR

BROKERCONTACTCENTER

DISTRIBSUPPORT

CZECHIA PF BACKOFFICE

INSURAGENCYON LINE BRANCH BANK

AGENCYINSUR

BROKERCONTACTCENTER

DISTRIBSUPPORT

CZECHIA PF BACKOFFICE

INSURAGENCY

The dimensions

PAYMENTS

LIFE INSUR

PAYMENTS

LIFE INSURPAYMENTS

ON LINE BRANCH BANKAGENCY

INSURBROKER

CONTACTCENTER

DISTRIBSUPPORT

POLAND PF BACKOFFICE

INSURAGENCY

PAYMENTS


INSURBROKER

CONTACTCENTER

DISTRIBSUPPORT

POLAND PF BACKOFFICE

INSURAGENCY


INSURBROKER

CONTACTCENTER

DISTRIBSUPPORT

HUNGARY PF BACKOFFICE


AGENCYINSUR

BROKERCONTACTCENTER

DISTRIBSUPPORT

HUNGARY PF BACKOFFICE

INSURAGENCY

BANK INSUR CONTACT DISTRIBSLOVAKIA PF BACKINSURBANK INSUR CONTACT DISTRIBSLOVAKIA PF BACKINSURLIFE INSUR

NON LIFE

LIFE INSUR

NON LIFELIFE INSURLIFE INSUR

PAYMENTS

LIFE INSUR

PAYMENTS

LIFE INSURPAYMENTS


INSURBROKER

CONTACTCENTER

DISTRIBSUPPORT

SLOVAKIA PF BACK OFFICE

INSURAGENCY

PAYMENTS


INSURBROKER

CONTACTCENTER

DISTRIBSUPPORT

SLOVAKIA PF BACK OFFICE

INSURAGENCY


INSURBROKER

CONTACTCENTER

DISTRIBSUPPORT

BELGIUM PF BACKOFFICE


AGENCYINSUR

BROKERCONTACTCENTER

DISTRIBSUPPORT

BELGIUM PF BACKOFFICE

INSURAGENCY

LOANS

SAVINGS

LOANS

SAVINGS

NON LIFE

LOANS

NON LIFE

LOANS

LIFE INSUR

NON LIFE

LIFE INSUR

NON LIFELIFE INSUR

NON LIFE

LIFE INSUR

NON LIFE

PAYMENTS

LIFE INSUR

PAYMENTS

LIFE INSUR

6 global product factories

6 local or global distributors (also Merchant Banking)

SECURITIESSECURITIESSAVINGS

SECURITIES

SAVINGS

SECURITIES

LOANS

SAVINGS

LOANS

SAVINGS

NON LIFE

LOANS

NON LIFE

LOANSNON LIFE

LOANS

NON LIFE

LOANS

Merchant Banking)

2 brands on average per distributing country (e.g. KBC, CBC, Centea,…)

SECURITIESSECURITIESSAVINGS

SECURITIES

SAVINGS

SECURITIES

LOANS

SAVINGS

LOANS

SAVINGS6 possible channels

Theoretically about 66 distribution workplaces

21

SECURITIESSECURITIES and 1 for PF back-office !

KBC Bank & InsuranceKBC Bank & InsuranceRanking

One of the top 2 banks in BelgiumOne of the top 2 banks in BelgiumOne of the top 3 insurers in BelgiumOne of the top 20 banks in EuropeL di fi i l i C t l ELeading financial group in Central Europe

Market share in BelgiumMarket share in BelgiumBanking: 20-25%Insurance: 9% (non-life), 22% (life)

Head office in Brussels

>50 000 employees

22

13 000 000 clients

KBC’s current presence in Central Europe

Poland (banking) Ranking: 8thMarket share: 5%

in Central EuropePoland(non-life/life insur.) R ki 2 d / 8thMarket share: 5%

Clients: 0.9 m.Branches: 349

Czech Republic (banking) Ranking: 2nd

Ranking: 2nd / 8thMarket share: 12% / 3%Clients (est.): 1.8 m.Czech Republic

Ranking: 2nd Market share: 21%Clients: 3.0 m.Branches: 208(+ 3 400 points of sale-PO)

(non-life/life insur.)Ranking: 6th / 4thMarket share: 4% / 9%Clients: 0.7 m.

(+ 3 400 points of sale PO)Slovakia (banking) Ranking: 4thMarket share: 6%Clients: 0 2 m

Slovakia(non-life/life insur.) Ranking: 6th / 8thMarket share: 4% / 4%Clients: 0.2 m.

Branches: 81Hungary (banking) Ranking: 2ndMarket share: 11%

Clients: 0.2 m.Hungary (non-life/life insur.) Ranking: 6th / 6thMarket share: 11%

Clients: 0.8 m.Branches: 160

Slovenia (banking) Ranking: 1st

Slovenia(non-life/life insur.)

Ranking: 6th / 6thMarket share: 4% / 4%Clients: 0.4 m.

23

Ranking: 1stMarket share: 42%Clients: 2.0 m.Branches: 245

Market share is average of share in customer credits and in customer deposits

(non life/life insur.)Ranking: - / 4thMarket share: - / 8%Clients: 0.1m

Unique multi-channel distribution platform in BelgiumBelgium

KBC Group

Leasing/Traditional R t il/SME

KBC Group

P d t Merchant CapitalM k t

Asset Mgt. / P i t

Insurance/R StockLeasing/

FactoringRetail/SMEBanking

Products

25 private

MerchantBanking Markets

/ Trading/ PrivateBanking

Re-insurance

StockBrokerage

892 retailbranches

29 corporatebranches

25 privatebanking

branches

84 i dDistribution 584 tied insurance

agentsInternet / electronic

723Centea bank

agents

electronicchannels

2 700 000 retail clients

24

dd.31-12-200513 500 corporate clients

800 multinationals19 000 private banking clients

Clients

KBC NEXT: 16 December 2005KBC NEXT: 16 December 2005ICT as ‘shared service’

25

KBC Group ICT – raw materialKBC Group ICT raw materialBelgium - KBCICT FTE: 1 850T t l ICT b d t 360 €

Poland - WARTAICT FTE: 180Total ICT budget: 25 m €Total ICT budget: 360 m. €

Czech Republic – ČSOB

Poland - KBICT FTE: 275Total ICT budget: 34 m. €

Total ICT budget: 25 m. €

Czech Republic – ČSOB Poj

Czech Republic – ČSOB ICT FTE: 360Total ICT budget: 70 m. €

g

Slovakia – ČSOB / ČSOB PojICT FTE: 68Total ICT budget: 13 m. €p j

ICT FTE: 87Total ICT budget: 9 m. €

Total ICT budget: 13 m. €

Hungary – K&HHungary K&HICT FTE: 324Total ICT budget: 79 m. €

Enormous differencesDifferent corporate cultureLack of business alignment and common goalsLack of business alignment and common goalsFlexible, used to mergersICT is not treated as a business Adding up to over

26

Good technical and functional skillsLanguage

3 600 FTE and 650 m. euro

What changes when going global?

ICT as is:

What changes when going global?

ICT to be:C as sFocused on one customerClose to the customer

ICT to be:Make once, use many timesMore generic constructions needed

Maximal usage of resources Manage a customer group

Customer

MonoMono MultiMultiLanguageCountry

CultureICT

Work out a complete service model

y

Optimizing the corporate pictureShort-time oriented with little deltas

pfor standardized servicesMore proactive investments, more infrastructure

27

deltasMore commercialBigger investments

ICT: what mattersICT: what matters

Go ernanceGovernance& Finance

People &Architecture

28

pProcesses& Technology

Governance?Governance?

29

Business – ICT governanceBusiness ICT governance

“The structure, principles and processes in order to provide the ‘right’ applications to your business partners.

This means taking care of cost, local market i t lit d ll KBC t t ”circumstances, quality and overall KBC strategy.”

• guaranteeing full control• making your ICT cost transparentmaking your ICT cost transparent

30

Creating an optimal strategic fit

ASC RPB Belgium ASC Merchant Banking ASC group functions

Investment budgetat Group level

Creating an optimal strategic fit

SC e g u ASC Merchant BankingASC Banc-assurance Hungary

ASC BA Poland

ASC group functions

ASC BA Czech

ASC BA Slovakia

ASC Ass.Man.

ASC Payments &Trade Finance

“ASC” Other Business Units

31

ICT budget pyramidICT budget pyramid

Create Production

Overhead• Managed by governance

C t ll d b B i

• Managed & controlled by ICT

Standing organization

(M t S t i I iti ti )


( t t i i iti ti )

• Controlled by Business• Transparent to Business• Create decisions on ASCs

• Transparent to Business• Made variable by service

catalogue• Globalizing agenda

Internal activitiesCreate ICT

(Management, Secretaries, Initiation)

Create ICT(management, secretaries, initiation) Globalizing agenda

Business change

Standstill

Create Business

ProductionCreate Business

Production

32

Budget and planning cycle

Prioritize based on business cases

Budget and planning cycle

Prioritize based on business casesStrict budget control

yearly-quarterly

Quarterly cycleat ASC level

PSR 4Q2002Planning corrections for 2Q and 3Q2003 Screening of new investment filesat ASC level ASC

March

ASCJuneASC

Sept.

Screening of new investment files and discussion at ExCo level

ASC Dec.

PSR 1Q2003Planning corrections for 3Q and 4Q2003Preparation ExCo July

PSR 3Q2003Planning corrections for 1Q2004 and 2Q2004Screening of new

PSR 2Q2003Planning corrections for 4Q2003 and 1Q2004Approval 2004 year plan (incl. corrections ExCo July)

ginvestment files and preparing the discussion at ExCo level

33

Business-ICT charter rolesBusiness ICT charter roles

Business ICTSteering

ness

Business

Businesshit t

ICT

WP manager /ICT hit t

Stee gCommittees

Bus

iin

architect

B i

ICT architect

Dom

ai Process manager Businessanalyst

rodu

ct/

syst

em Application manager

Productmanager Project leader System

manager

P spo

rt

Support Support

34

Sup

p

roles roles

Organizing the moneyOrganizing the money

Create ICT

Create


(management, secretaries, initiation)

P d ti

Create ICT

Create



P d tiCreate Business


Production

Create ICT

Create Business



Production

Create ICT

Create Business



Production

Create ICT

Create Business



Production

Create ICT

Create Business



Production

BusinessBusiness





Create ICT

Create



P d ti

Create ICT

Create



P d ti

Create ICT

Create Business

Production

Create ICT

Create Business

Production

35

Create Business


Production

An internal service companyAn internal service company

Buying SideBuying SideBuying SideBuying Side

InvoicingInvoicingInvoicingInvoicing

Standing i ti

Standing i ti

Create ICT

Create

organization(management, secretaries, initiation)

P d ti

Create ICT

Create

organization(management, secretaries, initiation)

P d ti

36

Create Business


Production

The extended architectureThe extended architectureCE Lokale

PortalCE LokaleCE l l

KBC LokalePortalKBC LokaleCentrale Portal

C t l P t lPortal

NC

PortalCE localportal

PortalPortalKBC local

portalCentrale PortalCentral portal

(iASP)

CE LokaleProductfabriek

Centrale Productfabriek(ASP)

Centrale Productfabriek(BSP)

KBC LokaleProductfabriek

NC

CE LokaleProductfabriek

CE localproduct factory

Centrale Productfabriek(BSP)

Central product factoryeASP - eBSP

Centrale Productfabriek(ASP)

Central product factoryiASP - iBSP

KBC LokaleProductfabriek

KBC localproduct factory

BSPBSP

EA

I

EA

I

EA

I

EA

I

eASP

Package

EA

I

EA

I eASP

Package

EA

I

eBSPeBSP

EA

I

Shared Service C t

CE local corporate management KBC local corporate management

EAI Centre

Central corporate management

CE local corporate management KBC local corporate management

37

Central corporate management(iASP - iBSP)

Work preparation frameworkWork preparation framework

areasareas

SpecificSpecificarchitecturearchitecture

CONTEXTUAL

SECURITY

CONTEXTUAL

areasareas

InformationN N R

E

SERVICE MANAGEMENT

USI

NES

S

OR

MAT

ION

OR

MAT

ION

YSTE

MS

CH

NIC

AL

STR

UC

TUR

LOGICAL

CONCEPTUALCONCEPTUAL

LOGICAL

BU

INFO

INFO SY

TEC

INFR

AS

PHYSICALPHYSICAL

38

Major architecture areasMajor architecture areas

Work preparation / Work executionWork preparation Work execution

Work preparation / Work execution

Domain CouncilProgram

Management Mgt Mgt

p p

Prestudy

Steering Group

MaximalPrestudyManagement

Group

DHWM

Program Management Group PM

Maximalstructure

PrestudySteeringGroup

Program Steering GroupWM PM

To bedecided

depending onGroup

Prestudy Project GroupVL PL

necessity

39

yGroup Project GroupVL PL

Portfolio managementPortfolio management

Multiyear PlanAs is situation Multiyear PlanMultiyear PlanFirst draft

Multiyear PlanAdjusted

over entities

As is situationGlobal business-

ICT

Multiyear PlanAdjustedper entity

commerciality

IL

VISIONP ro d u ct A d m i n is tr a t io n

R e l a t i o n s h i p M a n a g e m e n t

M a n a g e m e nt a n d C o nt ro l

Ser

vice

De

liver

y

Information

Delive

ry

N a v i g a t o r

I n t e g ra t or

D i s t ri -b ut orD ri v e r

Agreement

Some-thing P erson

Task

Account

S ub-account Entry

Action

Arrange-ment

BIM GSA NC

port

al

3 ROLEMODEL

ILIL

IOM

EAFPrinciplesGuidelinesRules

MULTICOMPANY

commerciality

IL

VISIONP ro d u ct A d m i n is tr a t io n

R e l a t i o n s h i p M a n a g e m e n t

M a n a g e m e nt a n d C o nt ro l

Ser

vice

De

liver

y

Information

Delive

ry

N a v i g a t o r

I n t e g ra t or

D i s t ri -b ut orD ri v e r

Agreement

Some-thing P erson

Task

Account

S ub-account Entry

Action

Arrange-ment

BIM GSA NC

port

al

3 ROLEMODEL

ILIL

IOM

EAFPrinciplesGuidelinesRules

MULTICOMPANY

DISCO 2007 – 2009+DISCO 2007 – 2009+

SIS

200

9-20

11S

IS 2

009-

2011

Ilias

201

0-20

12Ili

as 2

010-

2012

SM

E 2

009

SM

E 2

009

Global accounting >= 2008Global accounting >= 2008

BE

trad

e+

flexi

ms

2010

BE

trad

e+

flexi

ms

2010

Eki

p20

09E

kip

2009

Gro

upIC

T 20

06 -

2009

Gro

upIC

T 20

06 -

2009

Mar

ketD

ata

Ser

vice

s 20

09M

arke

tDat

a S

ervi

ces

2009

FinF

orce

2007

-200

8Fi

nFor

ce20

07-2

008

SE

PA

200

9S

EP

A 2

009

SA

P H

R 2

007

Lo20

08S

AP

HR

200

7 Lo

2008

Rei

nsur

ance

2010

-201

2R

eins

uran

ce20

10-2

012

New

sec

uriti

espl

atfo

rm 2

009

New

sec

uriti

espl

atfo

rm 2

009

DISCO 2007 – 2009+DISCO 2007 – 2009+

SIS

200

9-20

11S

IS 2

009-

2011

Ilias

201

0-20

12Ili

as 2

010-

2012

SM

E 2

009

SM

E 2

009

Global accounting >= 2008Global accounting >= 2008

BE

trad

e+

flexi

ms

2010

BE

trad

e+

flexi

ms

2010

Eki

p20

09E

kip

2009

Gro

upIC

T 20

06 -

2009

Gro

upIC

T 20

06 -

2009

Mar

ketD

ata

Ser

vice

s 20

09M

arke

tDat

a S

ervi

ces

2009

FinF

orce

2007

-200

8Fi

nFor

ce20

07-2

008

SE

PA

200

9S

EP

A 2

009

SA

P H

R 2

007

Lo20

08S

AP

HR

200

7 Lo

2008

Rei

nsur

ance

2010

-201

2R

eins

uran

ce20

10-2

012

New

sec

uriti

espl

atfo

rm 2

009

New

sec

uriti

espl

atfo

rm 2

009

PROFILE – IBS (retail)

Edifact 24

InternetBanking 24

Linka 24

Mobil 24

Multicash 24

ELBELB - TBS

MUREX

IBIS (corporate)

CAMS

ClientOverview

CM Contact Mngt

CMS

DUHA

ISPS

MAGIX

Matrix

PEK

PosTerm PS Poměrová statistika- chyby/obratyPS Reklamace

PS Stoplist

PS Workflow

SCube HUBE

SCube Inv.Funds

SEK

UniCard

WEB

BLESK

Bankinsurance Q_life

ADS

Electronic StatementsGSM Banking

Distribution

Katalogškolení

k ů

PyramidaRCWin

Tovek

TRFAdvisor

TradeTutor


Edifact 24

InternetBanking 24

Linka 24

Mobil 24

Multicash 24

ELBELB - TBS

MUREX

IBIS (corporate)

CAMS

ClientOverview

CM Contact Mngt

CMS

DUHA

ISPS

MAGIX

Matrix

PEK

PosTerm PS Poměrová statistika- chyby/obratyPS Reklamace

PS Stoplist

PS Workflow

SCube HUBE

SCube Inv.Funds

SEK

UniCard

WEB

BLESK

Bankinsurance Q_life

ADS

Electronic StatementsGSM Banking

Distribution

Katalogškolení

k ů

PyramidaRCWin

Tovek

TRFAdvisor

TradeTutor

Accounting, risk mngt, …

Productfactory 2Productfactory 1

IL IL

ILCOMPART-

MENTS

prod

uctfa

ctor

yC

ompa

nym

anag

emen

t

EAINDMDOMAIN

ARCHITECTURE

ILIL

I LI L ILIL

ILIL

Accounting, risk mngt, …Accounting, risk mngt, …

Productfactory 2Productfactory 2Productfactory 1

IL IL

ILCOMPART-

MENTS

prod

uctfa

ctor

yC

ompa

nym

anag

emen

t

EAINDMDOMAIN

ARCHITECTURE

ILIL

I LI L ILIL

ILIL

CE LocalProduct factoryPackage

eASP

eBSP

CentralProduct factoryeASp - eBSP


eASP

eBSP

CentralProduct factory

iASP - iBSP

KBC Corporate Accounting

EAI

CELokalePortal

CentralPortal(iASP)

CELocalPortal

KBCLocalPortal

CE Local Corporate Accounting

Distribution Infrastructure

NC

EAI


eASP

eBSP

CE LocalProduct factory


eASP

eBSP




eASP

eBSP

CE LocalProduct factory


eASP

eBSP


iASP - iBSP


iASP - iBSP

KBC Corporate Accounting

EAI

CELokalePortal

CentralPortal(iASP)

CentralPortal(iASP)

CELocalPortal

KBCLocalPortal

KBCLocalPortal

CE Local Corporate Accounting

Distribution Infrastructure

NC

EAIEAI

INVEST

CAPITOL

Accounting

Risk Management

PROFILE - FMS

BusinessBanking 24 Online

BusinessBanking 24 Offline

Homebanking 24

MUREX

TMPS

Bancware

BloombergAssetMngt Markets

BloombergPricelist

BlueEffect

1, 2 & 3

ERP

CDS & CDS-REXCDB

CreditsCDS Hypo

CERV

CMDB

Corona

Secu-rities

TradeFinance

Corona

CRIF

CRISPCRU

Go&Deal

DB CustodyDecalog

Fire

Flexims FMA Admin

FMA

Frango Cognos

IRES

ISEZ

ISPS

ITIM ISTS

J-Trader

KSRM24

MBRM

MIS Reporting

Savings LeasingNiche

ProductsNon-Life

InsuranceLife

InsuranceRe-

Insurance

MLC Reporty

ModelovaHypoteka

Newton

NRKI

NSS

Optitruban

Opticash

PFT

PenzijnìFondy

PořizovacíProgramŠekových

Poukázek s výplatou v ČR

PRMPředvydané karty KK ČMHB a ČMSS ČSOB

PS Archivace odes-laných výbav účtů

PS Baarcode

PS Crypt

PS Došla PoštaPS Derby

PS Evidence a archi-vace vrácených VKPS Hledání výbav

účtů (šekovky)

PS Informace o poš-tách, databáze pošt

PS Kontrolasouborůsloženek

PS Kontrolasouborůšek. pouk

PS Matrika VK

PS Odesílání výbav

PS Evidence a archi-vace vrácených VK

PS Optický archivČeské pošty

PS Došla Pošta

PS Registr mikrofilmu

PS S_Admin_MIP

PS Pořizovánídobírkových

složenek

PS S_Control_MIP

PS Postagon

PS Zakládání aVýpůjčky ze zakla-

dačů Lean Lift

PS Seznamzůstatků VK

PS Šekovépoukázky naSlovensko

PS Výpůjčky

desek

PS Zákazy výplat

PS Zpra-covánívýkonů

Q-Postal

Fermat

QCR výpočty

Reuters3000

Reuters MDSReutersTreas

Risk Mngt DB

RICOS

Sales Reporting

S+

SAP R/3

SKD

SofiStar

SPSS

Špinavéúčty VK

TZP

TOMAS MIS (SAS)

Topas

TradingPosition

TwinSafe

VEMAVYK Výkaznictví pro ČNB

Interest RatesPost Saving

Books

Cheques accounting for SR

W1SE

Templ.for agreements

Watchdog

VISA NationalNet Settlemnt

Print PS book docs

WinSCP

Zprávyz banky

Corp. Action

Inv.Fund Qp

IVR

Infrastructure

ADesk/AComp

Albertina

APostLibASPI

AthenA

AsorsAuthentic.

Server

Authoriz.Server

BankBase

Base24

BES (Com-Tech) KM

CardFipok

CBCB

CDE

Clavius

CPS

CommonStatic

Tables (CST II)

DailyNews

Donations to ATM

Statement Reprints

Dun&BradStr

EGrates

E-Msg

EMCS

EntrustSolo

EurogiroLoc.Sys.

FI Holidays

FTPMailer

Billex

Analysis CMReco gui

CCIS onlineClearing CNB

CPPDotace FastPayments Payments

Fast CNBPayments

E-Toll

EuropayChargeback

EuroRewardPlus

Evid. Proces-sed Cheques

FCC

Glory

Chase Paym.

Konsolidovanýúčet - dotace

Recostar

Travel Insur.

Evid.Act.Contr

Evid.Int.RegPSBooks

FEIS_AM_SR

LED-LEDWMetalink

Bursa RM

Rekonciliacedepozitáře

Syndtrak

Bankscope

Bankscore

Bankstat

CAD – calc.creditrisk of tradingbook

CAD XLS

Edisec2

Gerlach

Group Risk View

KL_Down

Klientské operaceČSOB PFP

Kontrola média pro Bulk Load

MagnusMarketline

MarketwindMasterCardMember req

MBCA/MFCAMetnet-ZPU

Monex

Neartime monitoring

PMG Server

PSČ

Registrační autorita

Rozpad Electr.

Rozpad Souburu

SBCB

POS Banis

SwiftAlliance

OA-Optical ArchAmoa,Oboa,Cpp

WinPakICT

Audit&Compliance

EvidenceDebt Collec.

EvidenceTrials

SK ASPI

SKLENDA

Soudy

AML

AISLP

Archibus

CTKNews

TimeSheet

KšilhavýMails

EvidenceDamages

FCP

Global

Gamasoft

GTFacil

HRA

InfoservSME/Ret

Intranetová

Intranet

iPoditelna

KartotékaPladitel

a kurzů

KBCGuide

AlfaCD

KreditKZAMR

LMSTutor

ModrýEfekt

OB…

Ques-tionary

TeamServices

INVEST

CAPITOL

Accounting

Risk Management

PROFILE - FMS



Homebanking 24

MUREX

TMPS

Bancware

BloombergAssetMngt Markets

BloombergPricelist

BlueEffect

1, 2 & 3

ERP

CDS & CDS-REXCDB

CreditsCDS Hypo

CERV

CMDB

Corona

Secu-rities

TradeFinance

CoronaCorona

CRIF

CRISPCRU

Go&DealGo&Deal

DB CustodyDecalog

Fire

Flexims FMA Admin

FMAFMA

Frango Cognos

IRES

ISEZ

ISPS

ITIM ISTS

J-Trader

KSRKSRM24

MBRM

MIS Reporting


ProductsNon-Life

InsuranceLife

InsuranceRe-

Insurance

MLC Reporty

ModelovaHypoteka

Newton

NRKI

NSS

Optitruban

Opticash

PFT

PenzijnìFondy

PořizovacíProgramŠekových


PRMPředvydané karty KK ČMHB a ČMSS ČSOB


PS Baarcode

PS Crypt



účtů (šekovky)


PS Kontrolasouborůsloženek

PS Kontrolasouborůšek. pouk

PS Matrika VK

PS Odesílání výbav

PS Evidence a archi-vace vrácených VK

PS Optický archivČeské pošty

PS Došla Pošta

PS Registr mikrofilmu

PS S_Admin_MIP

PS Pořizovánídobírkových

složenek

PS S_Control_MIP

PS Postagon


dačů Lean Lift



PS Výpůjčky

desek

PS Zákazy výplat


Q-Postal

Fermat

QCR výpočty

Reuters3000


Risk Mngt DB

RICOS

Sales Reporting

S+

SAP R/3

SAP R/3

SKD

SofiStar

SPSS

Špinavéúčty VK

TZP

TOMAS MIS (SAS)

Topas

TradingPosition

TwinSafe

VEMAVYK Výkaznictví pro ČNB

Interest RatesPost Saving

Books

Cheques accounting for SRCheques accounting for SR

W1SE

Templ.for agreements

Watchdog


Print PS book docs

WinSCP

Zprávyz banky

Corp. Action

Inv.Fund QpInv.Fund Qp

IVRIVR

Infrastructure

ADesk/AComp

Albertina

APostLibASPI

AthenA

AsorsAuthentic.

Server

Authoriz.Server

BankBase

Base24

BES (Com-Tech) KM

CardFipok

CBCB

CDE

Clavius

CPS

CommonStatic

Tables (CST II)

DailyNews

Donations to ATM

Statement Reprints

Dun&BradStr

EGrates

E-Msg

EMCS

EntrustSolo

EurogiroLoc.Sys.

FI Holidays

FTPMailer

Billex

Analysis CMReco gui

CCIS onlineClearing CNB

CPPDotace FastPayments Payments

Fast CNBPayments

E-Toll

EuropayChargeback

EuroRewardPlus

Evid. Proces-sed Cheques

FCCFCC

Glory

Chase Paym.

Konsolidovanýúčet - dotace

Recostar

Travel Insur.

Evid.Act.Contr

Evid.Int.RegPSBooks

FEIS_AM_SR

LED-LEDWMetalink

Bursa RM

Rekonciliacedepozitáře

Syndtrak

Bankscope

Bankscore

Bankstat

CAD – calc.creditrisk of tradingbook

CAD XLS

Edisec2

GerlachGerlach

Group Risk View

KL_Down

Klientské operaceČSOB PFP

Kontrola média pro Bulk Load

MagnusMarketline

MarketwindMasterCardMember req

MBCA/MFCAMetnet-ZPU

Monex

Neartime monitoring

PMG Server

PSČ

Registrační autorita

Rozpad Electr.

Rozpad Souburu

SBCB

POS Banis

SwiftAlliance

OA-Optical ArchAmoa,Oboa,Cpp

WinPakICT

Audit&Compliance

EvidenceDebt Collec.

EvidenceTrials

SK ASPI

SKLENDA

Soudy

AML

AISLP

Archibus

CTKNews

TimeSheet

KšilhavýMails

EvidenceDamages

FCP

Global

Gamasoft

GTFacil

HRA

InfoservSME/Ret

Intranetová

Intranet

iPoditelna

KartotékaPladitel

a kurzů

KBCGuide

AlfaCD

KreditKZAMR

LMSTutor

ModrýEfekt

OB…

Ques-tionary

TeamServices

Central Corporate Accounting (iASP – iBSP)

Central Corporate Accounting (iASP – iBSP)

KBC roadmap ICT

40

C oad ap C

DistributionEdifact 24

InternetBanking 24

Linka 24

Mobil 24Multicash 24

CAMS

ClientOverview

CM Contact Mngt

CMS

DUHA

MAGIX

Matrix

PosTerm PS Poměrová statistika - chyby/obratyPS Reklamace

PS Stoplist

UniCard

BLESK

ADS

PEKPS Workflow

SCube HUBE

SCube Inv.FundsSEK

WEBBankopojištění

Elektronické výpisyGSM Banking

Map As Is - To Be(ex. CSOB B)

INVEST

CAPITOL



ELBELB - TBS

MUREX

IBIS (corporate)

Go&Deal

ISPS

W1SE


Homebanking 24

TMPS

CoronaFMA

KSR

M24

NSSPFT

PS Zákazy výplatS+

SAP R/3

SPSS

Vyúčtování šekových poukázek ze SR

Zprávy

Inv.Fund Qp

IVR

com

plia

nce

CDS & CDS-REXCDB

ISEZ

MIS Reporting

MLC Reporty

ModelovaHypoteka

Newton

PS Výpůjčky

desek


Reuters3000


Sales Reporting

SofiStar Š i é

TOMAS MIS (SAS)

TradingPosition

VEMA

Výpočet úroků pro Vkladní

listyWatchdog

WinSCP

Zprávy z banky

Corp. Action

Aud

it &

c

P

ICTBloombergAsset

Mngt Markets

BloombergPricelist

BlueEffect

1, 2 & 3ERP Credits

CDS HypoCERV

Secu-rities

TradeFinance

CRIFCRISPCRU

DB CustodyDecalog FleximsFMA Admin

IRESISEZ

J-Trader

MBRM


ProductsNon-Life

InsuranceLife

InsuranceRe-

InsuranceNRKI

Opticash

PenzijnìFondy

PořizovacíProgram

PS Kontrola souborů

PS Matrika VK

PS Pořizování dobírkových

PS Postagon


SKD

SofiStar Špinavé účty VKTopas

TwinSafe

Číselníky (CST II)

DenníTisk

Dotace ATM

EGrates

Accounting

Payments

PROFILE - FMSBancware

Corona

Fire

Frango Cognos

Optitruban ProgramŠekových


složenekPS Kontrola

souborů šek. pouk

ýsloženek


Fermat Risk Mngt DB

TZP

VYK Výkaznictví pro ČNB


Clavius

Dun&BradStr

239

41

Risk Management

CMDB ITIM ISTSPRMPředvydané karty KK ČMHB a ČMSS ČSOB


PS Baarcode

PS Crypt



účtů (šekovky)


PS Odesílání výbavPS Evidence a archi-vace vrácených VKPS Optický archiv

České poštyPS Došla Pošta

PS Registr mikrofilmuPS S_Admin_MIPPS S_Control_MIP


dačů Lean Lift

Q-Postal

QCR výpočty RICOS

Vzory Smluv a Podáni

Tvorba průvodky

Infrastructure

ADesk/AComp

Albertina

APostLibASPI

AthenA

AsorsAuthentic.

Server

Authoriz.Server

BankBase

Base24

BES (Com-Tech) KM

CardFipok

CBCB

CDE

Clavius

CPS

Dotisky výpisů z účtu

E-MsgEMCS

EntrustSolo

EurogiroLoc.Sys.

FI Holidays

FTPMailer

ICT processesICT processes

A i i t d i ti h i t f ith llA service-oriented organization has interfaces with all processes

ICT Change Management• ICT Request for Change Management• ICT Change Control• ICT Release Management

ICT Systems Development

ICT Planning & Organization• ICT Strategic Planning & Governance• ICT Communication of Objectives

• ICT Release Management• ICT Change Implementation

• ICT Project Management• ICT Preliminary Study• ICT Systems Design• ICT Systems Build

ICT S t T t ICT Process Management

• ICT Architecture Management• ICT Organization Management• ICT Human Resource Management• ICT Risk Management

• ICT Systems Test

ICT Operations Service Management• ICT Physical Security ICT Operations Service Planning

ICT Process Management• ICT Process Performance Management• ICT Internal Control Adequacy Assessment

• ICT Quality Management

• ICT Physical Security• ICT Operations Management• ICT Call & Incident Management• ICT Problem Management• ICT Configuration Management

p g• ICT Availability Management• ICT Capacity & Performance Management• ICT Security Management• ICT Continuity and Disaster Recovery Management

42

ICT Configuration Management• ICT Account and Service Level Management• ICT Sourcing and Procurement Management• ICT Budgeting and Charging Management

Testing: KBC ‘V’-modelTesting: KBC V model

VTVERIFICATIONS

GARVALIDATIONS

User requirements

VT

IATest prep. System tests IMPL

GAR

User requirementsIA

System tests

Prod. acceptance testsy IMPL

SpecificationsFO Test prep.

Functional testsEnd-to-end tests

System tests

FET

System testsDesign

TOTest prep.

Code

Program tests

B-TB-T

Test prep.

43

Release managementRelease management

44

Organizing the jobOrganizing the job

ServiceService Centres DeliveryDelivery

Organization

45 45

Service catalogue

Installation

catalogue

A service

guide

Support desk

Architecture

46

An example of a service centre

47

The result of the delivery organization

Promoting Global Service CentresPromoting Global Service CentresGroup ICT

Local delivery Global Service Centre

48

Telecom Service Centre (example)

Governance (example)

Service/delivery schemeService/delivery scheme

Location LocationLocationLocation

Client A

Delivery A

Client B

Delivery B

Client C

Delivery C

Client D

Delivery DLocaldelivery Delivery A Delivery B Delivery C Delivery Ddelivery

Service 1

Service 2

Service 3

Service 4 Service 6

Service 7

Service 8Global services

Service 5Service 7services

49

In a nutshellIn a nutshellGroup ICT chooses synergy

We want to do this in a component-based way

O r components fit into o r corporate architect reOur components fit into our corporate architecture

The new challenge for builders is to make reusable components (>99.99%?)

The new challenge for delivery is reusing what othersThe new challenge for delivery is reusing what others have made

This is a paradigm shift for ICTThis is a paradigm shift for ICT, … so a big challenge to all of us

50

Our ‘Next’ missionOur Next mission

Towards a single global European ICT g g pservice provider

51

European ICT integration inEuropean ICT integration in the ...

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