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Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 1

Tuesday 7th April 2015

Today’s issue of TDTravel Daily today has nine

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Evergreen EuropeEVERGREEN Tours is spruiking

the launch of its full Europe river cruise and touring program, out now with firm prices and dates.

The Australian-owned company has bolstered its choice of combo river and ocean cruise itineraries, with new options with Princess Cruises to the Mediterranean & Baltic Sea, and an Arctic Circle cruise with Poseidon Adventures.

For more details on the program, see the cover page & page four.

SWISS promotional fare extended until 30 April.

Economy $750Business $4700Plus taxes and charges

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Crowne vs Crown battleINTERCONTINENTAL Hotels

Group has launched legal action against James Packer’s Crown Resorts, claiming its Crowne Plaza customers could be misled by its association to the casino group.

Crown rebranded from Crown Limited to Crown Resorts in 2013 in a move to better position itself as a luxury tourism operator, the Courier Mail reported.

UK-based IHG’s suite of brands include InterContinental Hotels, Hotel Indigo, Holiday Inn, Holiday Inn Express, EVEN Hotels and Crowne Plaza Hotels & Resorts.

IHG vice president Carolyn

Dinberg said the Crowne Plaza brand “is very important to us and therefore we take the steps we believe necessary to protect those brands & avoid any potential customers confusion”.

“One of the reasons guests book our hotels is because they know and trust our brand names, which provide reassurance and security around the brand experience they can expect.”

Crown said it would “vigorously defend” the opposition.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 2

Tuesday 7th April 2015

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AirAsia X to HonoluluMALAYSIAN carrier AirAsia X

has sought clearance from the US Government to begin mooted flights to Hawaii (TD 02 Dec).

Papers filed with the US Dept of Transportation overnight confirm the budget carrier plans to debut services between Kuala Lumpur and Honolulu “effective the last quarter of 2015”, offering the only direct flights between the cities.

According to the document, the Malaysian Ministry of Transport has approved AirAsia X to operate seven weekly services on the route via Osaka in Japan, due to aircraft range limitations.

In seeking its foreign air carrier permit from the US transport regulator, AirAsia X stated it plans to inaugurate flights to Hawaii from 01 Nov, initially on a four weekly basis using Airbus A330s.

“AirAsia X’s new service will benefit travellers in Malaysia and the United States, as well as the broader Southeast Asia region,” the airline said.

Dubai’s “Ultimate Famil”DUBAI Tourism will once again

host over 300 Australian and NZ travel agents to experience the destination this year, with the fourth Dubai Mega Famil to be billed as “The Ultimate Emirates Dubai Famil 2015”.

Last year, Emirates’ senior divisional vice president Barry Brown quipped that the annual showcase should be called a “Giga Famil” because of its sheer size, and although his suggested name hasn’t been formally adopted, the famil is certainly a whopping undertaking.

“This will be the biggest group we’ve ever brought to Dubai and we are incredibly excited that we

are going to take agents to see first hand what a growing number of Australian and NZ travellers are experiencing when exploring our ever changing hub city,” said EK divisional vice president Australasia Rob Gurney.

Top selling Dubai agents from Australia will visit the city 13-19 May, while Kiwi agents will travel 10-17 May, and at the conclusion fourteen premium sellers of both Dubai and Emirates will undertake an exclusive four day luxury program - including stays at Al Maha Desert Resort & Spa and the iconic Burj Al Arab hotel.

Agents in the main groups will enjoy five nights individual accom in luxury hotels and experience many facets of Dubai through a range of “exciting and competitive components.

“This allows them to see Dubai through the eyes of their customers,” said Julie King, Dubai Tourism director Asia-Pacific.

Consolidated EK pushCONSOLIDATED Travel is

offering shopping vouchers for agents who book and ticket Emirates flights for travel in Apr - for details see page eleven.

KE Prestige to AusKOREAN Air has begun flying

some of its Southeast Asian routes - which include Sydney and Brisbane, with brand new fuel-efficient Airbus A330-300 aircraft.

The first services took off from Seoul Incheon over the weekend.

Aircraft now flying to Australia are fitted with the recently revamped Prestige Class (Business) seat (TD 06 Feb), each of which features a personal ottoman and privacy panels.

All seats in the new aircraft are also fitted with faster audio and video-on-demand systems, mood lights and LED reading lamps.

Daydream Is shuffleDAYDREAM Island Resort &

Spa has promoted Emma Scarrott to the position of regional sales manager, responsible for building relationships with key industry partners.

Scarrott was most recently the resort’s regional sales executive.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 3

Tuesday 7th April 2015

FOR THE HOTTEST EXECUTIVE ROLES CONTACT OUR DEDICATED EXECUTIVES DIVISION ON

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THANK YOU FOR NOMINATING US IN THE 2015 AFTA AWARDS.We are delighted to receive nominations for:Category 18: Best Domestic AirlineCategory 19: Best Airline International – OnlineCategory 31: Best Sales Executive – Industry Supplier

Kirstie Egan Matt Endycott

VOTE NOW at afta.com.au

Help us turn the nominations into wins:Vote Amadeus in Category 30 Vote Erin Hickey in Category 31

Together we shape the future of travel

Thank you to our travel industry partners for nominating us in the 2015 NTIAs.

Aus walking trips showcasedTOURISM Australia has begun

a campaign in Europe to promote Australia’s walking experiences in Victoria, South Australia, the Northern Territory, Queensland and Western Australia.

Through a partnership with outdoor sports brand SALEWA, the ‘Get Vertical’ campaign will entice locals in Germany, Italy, France, Switzerland and Austria to explore the nations network of trails by giving away a seven-day walking holiday.

A micro-site showcasing the range of walking experiences on offer has been rolled out, spanning rainforests, national parks, deserts, beaches & coasts.

The two month campaign features a multilingual website with a virtual walking experience and competition, three-page advertorials and a 24-page walking content piece and point-of-sale activity in SALEWA stores.

The campaign is being run

in partnership with Tourism Australia, Tourism Victoria, South Australian Tourism Commission, Tourism NT, Tourism & Events Queensland and Tourism WA.

Airfares are promoted with Cathay Pacific Airways.

QR recruiting FijiansQATAR Airways has announced

it will be holding a recruitment drive in locations around the globe including Suva, Fiji.

The oneworld airline is seeking female cabin crew willing to relocate to Doha to take up the full-time permanent positions.

Shortlisted candidates will need to attend an assessment process at the Grand Pacific Hotel in Suva on 19 Apr between 9am-5pm.

Applications close on 18 Apr - CLICK HERE for more details.

Air Canada payoutPASSENGERS on Air Canada

flight AC624 which crash landed at Halifax Airport last week (TD Mon) will receive CAD$5,000 compensation, the carrier said.

The payout does not replace funds that could be awarded in an expected class-action lawsuit.

DiCaprio private isleHOLLYWOOD heart-throb

Leonardo DiCaprio has unveiled plans for a multimillion dollar eco-tourism project in Belize; slated to open in 2018.

Located on Blackadore Caye - a private island owned by the actor off the coast of the Central American nation - the luxury property will feature 68 villas and will have its own secluded beach.

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IT’S TIME TO CELEBRATE THE BRIGHTEST STARS OF THE INDUSTRYAt Qantas we’re thrilled to be nominated for five categories this year, including:

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Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 4

Tuesday 7th Apr 2015

AIRBNB has teamed with the Sydney Swans AFL team to list the world’s biggest property on the popular online home renting community.

An overnight stay at the SCG is on offer for four mates at “the ultimate Sydney Swans apartment” within the Victor Trumper Stand, overlooking the stadium, behind the goal posts.

The unit features a queen bed, bunk beds, a lounge and dining area, flat screen TVs and a huge balcony, and is available to book for the Swans’ clash with the GWS Giants on Sat 18 Apr.

A competition to win the prize requires fans to state why they deserve to win the once-in-a-lifetime experience, which also includes dinner in the exclusive Members Dining Pavilion with Swans legends Jude Bolton and Nick Davis.

CLICK HERE for all the details.

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Evergreen Tours up river/ocean cruise combosEVERGREEN Tours has

partnered with Princess Cruises and Poseidon Adventures to increase its suite of European river and ocean cruise combos in 2016.

General manager Angus Crichton & product manager Andrew Kelleher talked Travel Daily through the 2016 Europe Deluxe River Cruising and Tours brochure on Thu.

Last year’s program featured Evergreen’s first dabble into combination cruises.

Crichton said interest and a spate of bookings for its 22-day back-to-back trip through Europe from Budapest to Amsterdam on Emerald ‘Star Ships’ coupled with Hurtigruten’s Norwegian Fjords cruise “warranted further development”.

For 2016, Evergreen has matched its Emerald ‘Star Ship’ Amsterdam to Budapest cruise product with two Princess Cruises sailings of the Mediterranean between Rome and Athens.

The 22-day itinerary will depart on 30 Apr and 09 Jul and is priced from $9,280ppts.

Crichton said the Mediterranean cruise was what agents have been telling Evergreen they want, and saves consultants the hassle

of doing the ground work to link river cruise and Med cruises.

For guests wanting to explore the Baltic, there’s a new 26-day journey that is a combination of a Budapest to Amsterdam voyage and an 11 night round-trip cruise with Princess Cruises of the Baltic Sea, departing on 11 Jun and 16 Aug, leading in at $11,285.

For the Adventure seeker, there is a new 29 day Best of the Arctic Adventure trip, featuring 13-nts on Poseidon Adventures’ Sea Spirit which takes in Iceland, Greenland & Spitsbergen, famous for icebergs, polar bears & fjords.

Kelleher told TD the Poseidon product was “very well matched” with Evergreen’s offering.

Each new combo includes the services of an Evergreen River cruise director.

On the touring front, a new itinerary through Switzerland has been developed, tying in with a seven-night ‘Star Ship’ Amsterdam to Basel cruise.

Over nine nights, the trip explores Geneva, Montreux, Interlaken, Lucerne & Zurich, with a day trip to Zermatt to see the Matterhorn and a rail journey on the Golden Pass through Swiss alpine countryside and mountains.

A new “adventurous” component dubbed ‘Emerald

Active’ has also been developed, offering guests a range of outdoor activities such as guided bike rides, hikes & walking tours.

Crichton told TD being first to market with firm dates and pricing was highly important.

“Agents want to know what’s new for 2016 & with our brochure out now, they know all the details - there is no smoke and mirrors.”

Program pricing has remained relatively flat, with prices up no more than 2 or 3 percent and in some instances “we have been able to nudge it down slightly”.

Crichton (above left) is pictured with Kelleher displaying the new Europe brochure, available now.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 5

Tuesday 7th Apr 2015

Outrigger Oceania sales mission

A DELEGATION of 21 reps from Outrigger Resorts from Hawaii, Mauritius, Fiji and Thailand joined Australian counterparts for the Outrigger Resorts Global Showcase late last month.

Led by vice president corporate communications Bitsy Kelley and vice president of sales and marketing for Asia Pacific Mark Simmons, the roadshow visited Brisbane, Sydney and Melbourne, making connections with almost 700 travel industry professionals.

The Outrigger team used the event to stress the company’s deep commitment to the region

as evidenced by the appointment of a new Australian sales and marketing team and Sydney sales office.

Front line agents, wholesalers, PCOs, airlines & tourism partners were provided updates on some of Outrigger Resorts newest properties, including the 52-villa Konotta Maldives Resort.

Guests also heard about the firm’s plans for future expansion into Vietnam and China, along with other premier beach locations worldwide.

Pictured are Outrigger Resorts global sales & marketing team.

Ryanair oust alcoholPASSENGERS flying between

Glasgow, Scotland and the party island of Ibiza in Spain on Ryanair will no longer be permitted to drink alcohol on the flight, the no frills carrier has announced.

The move aims to stymie alcohol induced rowdy behaviour by customers on the route.

Ryanair advised passengers of the rule via an email blast, saying alcohol must be stored in checked luggage stored in the aircraft hold.

“Customers will not be allowed to carry alcohol on board and all cabin baggage will be searched at boarding gates.

“Any alcohol purchased in airport shops or elsewhere must be packed in a suitable item of baggage, which will be tagged and placed in the aircraft hold free of charge. Customers attempting to conceal alcohol will be denied travel without refund or compensation,” Ryanair said.

NYC EDITION soldMARRIOTT International has

completed the sale of The New York EDITION hotel for US$343m.

Located adjacent to Madison Square Park, the property is set to launch later this year and is the last in a series of three sales of Marriott-owned EDITION assets in London and Miami Beach.

Kirra NZ brox releaseMORE than 140 guaranteed

departures feature in Kirra Tours just released New Zealand Coach Holidays brochure for 2015/16, ranging in length from 5-23 days.

AFL Rd 1 Winner

CONGRATULATIONSNicole Henry

from Scenic ToursNicole is the top point scorer for Round 1 of Travel Daily’s

AFL industry footy tipping competition and has won

a $100 hamper, courtesy of Trafalgar Tours.

Major Prize:Two return Economy Class

airfares to Dubai with Emirates

Sponsored by:

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 6

New Opportunities within the APT Sales Team

(SA & QLD)Would you like to become part of the ongoing success of APT, now is your opportunity. APT is currently seeking two Business Development Managers, one in South Australia and one in Queensland to join our National Sales Team.If you are highly organised, self motivated, have a passion for sales and enjoy dealing with people this could be the role for you.To learn more about these exciting opportunities with APT and to apply please check out our careers page: aptouring.applynow.net.au. Applications close Thu 9 April.

1800 624 268 beachcomber.com.au

Mauritius Mauritius One Exotic Island,

Eight Exceptional

Resorts

Le Mauricia • Le Canonnier • Le Victoria • Shandrani • Trou aux Biches • Paradis • Dinarobin • Royal PalmLe Victoria Hotel, Pointe aux Piments

Tuesday 7th Apr 2015

Infinity Holidays - Tasmania 2015/16Like all brochures in the range, specialist Tasmania content from Infinity Holidays is categorised under particular themes, with the ‘Something Special’ page detailing some of the idyllic luxury products available such as Saffire Freycinet. Six new hotels have also been added to the range, with the day tour selection also bolstered. Guests can spend a long weekend on Bruny Island, tour National Parks and canyon at Cradle

Mountain, or enjoy a variety of options to highlights all across the state.

Travelmarvel - New Zealand 2015/16The high-value APT Group brand has continued to boost its New Zealand program, with further upgrades and exciting additions in place this year. In total, four itineraries ranging from 8-15 days are in place, with the most popular being the 15-day journey from Auckland to Christchurch. Pax are able to immerse themselves in Maori culture with a variety of traditional experiences delivered, with plenty of unique sights visited as well

Agents can book with ease knowing more tours are guaranteed to depart.

Insider Journeys - Vietnam, Laos & Cambodia 2015Small group journey operator and FIT wholesaler Insider Journeys continues to receive strong feedback on its tour range following its rebrand from Travel Indochina. The second of its new range of brochures covers one of its heartlands in Vietnam, Cambodia and Laos. Backed by evocative imagery, the guide details a wide range of small group departures designed to showcase the region and all its cultural highlights.

Guests stay in high quality hotels, junk boats and trains as each feature.

WELCOME to Brochures of the Week, Travel Daily’s Monday feature.If your firm is releasing a new brochure you’d like to make the industry aware of, send a brief description summarising its features and itineraries, including a PDF of the front cover, and contact details to [email protected].

BrochuresAlipay now on Delta

DELTA Air Lines has converted its 20-minute checked luggage guarantee trial into a permanent policy following positive customer feedback.

Under the policy, members of the carrier’s SkyMiles frequent flyer scheme will be compensated with 2,500 bonus points if their standard checked bag doesn’t reach the carousel within 20 minutes of landing (TD 04 Mar).

MEANWHILE, Chinese pax flying on Delta now have the option of paying for their tickets using Alipay, the popular online payment service widely used within the country.

FURTHER, the US carrier has expanded the route map from its Atlanta hub, launching new direct flights to the Colombian ports of Medellin and Cartagena.

Effective 19 Dec, Medellin will be served daily, while Cartagena will operate three-times weekly.

ALSO, Delta has developed a tracking service for pax to monitor how their pets are travelling while separated from them during a flight.

The real-time system is available for US$50 per flight from 10 US airports and offers information for owners including surrounding temperature and how their pet is sitting inside its enclosure.

Etihad Darwin stakeSWITZERLAND’S Federal Office

of Civil Aviation has approved the 33.3% investment by Etihad Airways in small European regional carrier Darwin Airline.

The carrier continues to operate as Etihad Regional under a brand partnership with EY, in which it offers connections from Zurich.

Etihad says the approval will enable it to fully leverage the benefits of the pact network-wide.

Thai Martial law liftedTHAILAND’S military junta has

lifted the state of martial law across the country, imposed after the armed forces took control of the country in May last year.

The move was formally ratified by Thailand King Bhumibol Adulyadej, however a number of military figures remain in charge.

Local DMC Destination Asia says no demonstrations have flared up among locals, with the road to democracy “moving ahead”.

Changes to 1 HotelsENVIRONMENTALLY friendly

Starwood start-up 1 Hotels & Resorts will increase its expansion rate, with branded properties to open in France as well as the US.

Paris will become the first city outside of the US to receive a 1-branded property, and will also be the first non-newbuild, with a historic property to be renovated.

The eco-friendly brand is aiming to have 15 branded 1 properties in the pipeline within 24 months.

LH anniversary axedLUFTHANSA has cancelled its

60th anniversary celebrations scheduled for 15 Apr as a mark of respect for those killed onboard Germanwings flight 4U9525.

In its place, the carrier will offer employees a live broadcast of an official memorial service for the victims at the Cologne Cathedral.

OTA moving its HQEXPEDIA has announced it will

relocate its head office to a newly acquired multi-tower waterfront site in Seattle by the year 2018, purchased for US$228.9 million.

The 40-acre site offers views of downtown Seattle, onsite dining and multiple recreational areas.

PTMs record monthHOME-BASED agent network

TravelManagers has recorded a 9% year-on-year sales increase for the month of Feb, its 15th consecutive month of growth.

The month also saw the firm post its best ever single week of sales, with 16-22 Feb closing with growth of 27% on the year prior.

QR A350 SIN launchQATAR Airways has brought

forward the planned launch date of its A350 services from its Doha hub to Singapore to 11 May from its original start of 16 Jun.

The carrier’s new A350-900XWB aircraft will operate the route on a daily basis, with a second daily flight on the same aircraft set to begin from 16 Jul.

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 7

Tuesday 7th Apr 2015

Princess Cruises is the third largest cruise ship operator in the world and part of the world’s leading cruise holiday company, Carnival Corporation (represented in the Asia Pacific region by Carnival Australia). Known as the Destination Experts, Princess Cruises visits over 350 ports around the world. Locally, Princess Cruises has operated cruises for more than 10 years and has five ships departing from Sydney, Brisbane, Melbourne, Fremantle and Auckland. Princess Cruises is a multi-award winning cruise line having won AFTA’s Best Cruise Operator for four years running from 2009 to 2012.

Our Cruise Consultants are the voice of Princess Cruises, taking inbound calls from direct customers and travel agents wishing to book a cruise holiday or with questions regarding an existing booking. Our cruise consultants are responsible for driving cruise sales, encouraging customer loyalty and ensuring all pre-cruise booking enquiries are answered in an efficient and courteous manner.

We are presently recruiting several full time and part time opportunities (20, 22 and 25 hours per week) to commence on 11 May.

We seek applications from people with a strong desire to work within the travel and tourism industry who bring:

• recent experience within a customer service position, either face to face or phone based

• a commitment to providing a high level of customer service / sales through service

• excellent verbal and written communication skills

• strong interpersonal and relationship building skills

• strong PC literacy and good keyboard skills

• self motivation and a strong team orientation

All applicants need to have the lexibility to be rostered to work between 7am to 7pm Monday to Friday and 8am to 4pm Saturday (Saturdays and Mondays are crucial).

For further information and to apply online, please visit our careers website: careers.carnivalaustralia.com Job Reference CAR/1155067 (part time) and CAR/1155069 (full time)

Cruise Consultant sPrinCes s Cruises ®

Egypt FIT visa changePLANS to introduce a visa for

independent travellers to Egypt have been shelved, with the Egyptian Tourist Authority saying the move will be postponed until the country’s Ministry of Foreign Affairs creates an electronic visa application system.

Concerns about the new policy were raised when it was first announced, because it removed the ability to obtain a visa on arrival and required travellers to provide their passport and photos for processing at an Egyptian consulate.

The change did not apply to travellers on group tours who can still obtain tourist visas upon arrival in the country.

ACTE live streamingTHE Association of Corporate

Travel Executives is claiming an industry first with the live online webcast of two sessions from its upcoming Global Corporate Travel Conference in Atlanta.

Participants will be able to watch the sessions live and ask questions in real-time.

The two sessions take place on Mon 13 and Tue 14 Apr - for more information or to register to participate, CLICK HERE.

Air India emergencyAN AIR India flight departing

from Newark Airport in the USA was forced to make an emergency landing after the pilot detected “violent vibrations” in the engine of the 777-300ER.

The incident occurred about two hours after departure, and reports state that upon landing it was discovered that “one of the aircraft’s wings was fractured due to stress,” causing the vibrations.

Rd 8 Winner

Major Prize:Two return Economy Class

airfares to Dubai with Emirates

Sponsored by:

CONGRATULATIONSAaron Glaskin

from FCm Travel SolutionsAaron is the top point scorer for Round 8 of Travel Daily’s

Super 15 Rugby industry footy tipping competition. Aaron has won a gift pack

from Emirates.

Hop on your bike to see Hanoi

city tour & a great way for visitors to meet locals and expats.

The ride is conducted with local charity Bike4aFuture, which works to raise climate charge awareness and provides the bikes to rent.

Participation costs $2 to hire the bike for the 15km ride around the city’s Westlake, and $5 for brunch at Daluva Restaurant at the end.

To register for a future ride, email [email protected].

Exotic Voyages is also planning on running the event in Sydney & Melbourne in coming months.

Sharrock-Melrose is pictured above taking part in a recent ride with Ole Dross, Exotic Voyages; Simon Nelson & Kim Nguyen, Bike4aFuture; holidaymakers from London, Singapore and Melbourne, locals and expats.

NY aims for 10m moreNEW York Mayor Bill de Blasio

has unveiled the ‘Road to 10 Million More Visitors’, a campaign to push the city to lure 67 million visitors annually by the year 2021.

The city welcomed 56.4 million visitors last year (TD 04 Feb), reaching the tally one year ahead of its projected 2015 target.

Approx 58.1 million travellers are forecast to visit this year.

TOUR operator Exotic Voyages is rolling out the welcome mat for agents and clients visiting Hanoi to take part in a leisurely bicycle tour around the city.

Participants do not need to be travelling with the organisation in order to take part, with the ride occurring monthly and departing at 9am from Daluva Restaurant on the first Saturday each month.

Exotic Voyages’ Australia-based BDM Joy Sharrock-Melrose told TD the ride is effectively a free

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 8

Tuesday 7th Apr 2015

Category #25: Best TOUR OPERATOR – INTERNATIONALCategory #31: Best SALES EXECUTIVE – INDUSTRY supplier

MY COACH RULES

We’re pleased to be nominated for these 2015 NTIA Awards: VOTENOW

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Fiji seasonal workersTHE Federal Govt has signed a

Memorandum of Understanding with Fiji that is set to see the Pacific Island become the 10th country to join Australia’s Seasonal Worker Program.

The move enables Fijian citizens the chance to secure short-term employment in Australia within the horticulture industry, as well as trials in the accommodation industry and other sectors.

The trial concludes on 30 Jun.For employers seeking more

information, CLICK HERE.

Scenic Tours defendsSCENIC Tours and sister firm

Evergreen Tours are facing a class action led by a disgruntled guest whose European river cruise was disrupted by floods in 2013.

Somerville Legal has initiated the class action, inviting guests on 16 departures between 10 May - 14 Jun to join the case in which it is reported by the Sydney Morning Herald that a “luxury river cruise turned into a cheap, second-rate bus tour”.

Plantiffs are seeking compensation for inconvenience, distress and disappointment and the lost opportunity to cancel.

In response, Scenic Tours chief operating officer Damien Thomas commented: “Unfortunately we have no control over the weather. These were extreme circumstances with this level of flooding only occurring every 100 years.

“We do however always respond as best we can in these challenging circumstances, and aim to provide the highest quality service and travel experience at all times including when a change to an itinerary is necessary due to prevailing weather or river conditions,” Thomas explained.

“The quality of the guest experience is always our top priority and we always do our utmost to limit the impact on their holiday,” he added.

Egyptian bargainsTEMPO Holidays has released

a 2-for-1 offer on its 11-day Wonders of Egypt cruise and land package when booked by 30 Jun.

The trip includes a four night cruise on MY Mirage & is currently priced at $4,518 per couple.

For pax with less time, Tempo’s Glories of Egypt, Taste of Egypt and Taste of Cairo packages are also available at a 50% discount for the second passenger, for travel through to 28 Sep.

April travelBulletin out nowTRAVELBULLETIN

subscribers will have just received the latest edition of TD’s sister magazine, which this month includes a special cruising feature with a full wrap-up of the recent CLIA Cruise3Sixty Australasia conference.

Editor Louise Wallace lifts the lid on the fast growing river cruising sector, while there are also fascinating features on southern hemisphere skiing, adventure travel, China and Thailand.

The issue features contributions from our regular columnists including editor at large Ian McMahon and industry commentator Steve Jones, and there’s also exclusive analysis of issues such as the big change in Helloworld’s share registry, Genting’s purchase of Crystal Cruises and the current restrictions placed on the tourism and hospitality industry in Australia by the national workplace relations regime.

A bumper careers section with lots of helpful advice for people

building their future in the industry is also included, along with lots of picture action from the CLIA cruise industry awards.travelBulletin is available for

just $50 per year, with hundreds across the industry signing up to keep in touch with the latest at travelbulletin.com.au/shop.

The latest issues of the magazine are also posted in electronic form on the travelBulletin website.

travelBulletin APRIL 2015 I

APRIL 2015

skiing down south

thailand awaits

adventure travel finds a new edge

china – best under heaven

SPECIAL CRUISING EDITION

HIGH WATER MARKFORRIVER CRUISING

Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 9

Travel Daily is Australia’s leading travel industry publication.Produced each weekday since 1994, the newsletter is first with the latest industry news and is available by paid subscription to people within the travel industry - sign up at www.traveldaily.com.au.Postal address: PO Box 1010, Epping, NSW 1710 AustraliaStreet address: 4/41 Rawson St, Epping NSW 2121 Australia P: 1300 799 220 (+61 2 8007 6760) F: 1300 799 221 (+61 2 8007 6769)

Publisher/Managing Editor: Bruce Piper Editor: Guy Dundas Assistant Editor: Matt Lennon Contributors: Louise Wallace, Jenny Piper, Sarah Piper Editorial email: [email protected] and Marketing: Sean Harrigan and Lisa Martin - [email protected] Manager: Jenny Piper - [email protected] of the Travel Daily group of publications.

business events newsTravel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation of

Travel Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.

Tuesday 7th Apr 2015

VOTE FOR VIKING

THE MOST AWARDED

VOTE NOW

Sail around the world on an APT small ship cruise with this month’s exciting Travel Daily competition, brought to you in partnership with Australia’s leading award-winning cruise operator APT.

Every day we’ll be taking you on an adventure, showcasing the many highlights and destinations available on an APT Luxury Small Ship cruise. The person with the most correct answers, and who wows us with the most creative answer to the final question, will win the following unforgettable prize: An all-inclusive ‘17-day Southeast Asia Adventure’ Expedition Small Ship cruise for two, departing 14 June 2016. Send your answers to: [email protected]

Terms & conditions

Q3. On each APT owned ‘Sky’ ship there are no more than 114 likeminded guests. How many suites are there on each APT ‘Sky’ ship?

Hint: CLICK HERE, see p26.

10 year NZ passports?NEW Zealanders may have

to renew their passports less frequently under proposals under consideration by the country’s Prime Minister and Minister for Tourism, John Key.

A review of the current five year validity period was handed down in Dec, and Key hinted yesterday that it was likely the system would move to renewals every ten years, as in other countries such as Australia, Britain & the US.

New Zealand shortened the passport renewal cycle to five years in 2005 as part of measures responding to heightened security concerns.

Carlson targets IndiaCARLSON Rezidor Hotel Group

has announced major expansion plans in India, with hopes to grow from the current 117 properties to over 170 hotels in India within the next five years.

The company plans to accelerate its growth in “emerging secondary and tertiary cities, with a particular focus on south and west India” as well as growing its presence in regional capitals.

Carlson Rezidor ceo South Asia, Raj Rana, said the company’s existing nationwide presence had been based on a deep understanding of India.

“We intend to have a hotel in every major city in India with landmark hotels in every state capital,” he said.

Organic growth will be complemented by new business models such as “selective franchising,” while the company will seek to forge new partnerships and work with existing strategic partners.

Vote for the green team Thank you for nominating Europcar for Best Car Rental Operator in the NTIA Awards. We appreciate you supporting us with your votes.

VOTE HERE

AA DFW to ShanghaiAMERICAN Airlines has

confirmed plans to operate Boeing 787 Dreamliner aircraft between Dallas/Fort Worth and Shanghai, with the new two-class aircraft replacing existing three class 777 services from 26 Jun 15, according to GDS displays.

Hoodoo Gurus selloutAUSSIE rock band the Hoodoo

Gurus have scheduled a second performance of its “Be My Guru” show during Vivid Sydney 2015.

The band’s first performance sold out in less than two weeks, with all eight former members to star in the musical retrospective.

Accor loves Mama’sDUAL hotelier and restaurant

brand Mama’s Shelter has been added to the bookable range of properties on Accorhotels.com.

The brand currently offers 633 rooms across five restaurant sites in Paris, Bordeaux, Marseille, Lyon & Istanbul, with Los Angeles scheduled to open soon.

Accor bought a 35% stake in the Mama’s Shelter brand last year.

Beyond into IcelandEUROPEAN niche wholesaler

Beyond Travel has expanded its Scandinavian destination range to include product in Iceland.

Aiming to cash in on the hysteria behind Game of Thrones, Beyond says Iceland will appeal to visitors seeking unique experiences in remote and isolated destinations.

The selection includes self-drive tours, hotels and a special five-day Game of Thrones adventure.

MEANWHILE, the company has appointed Tegan Hackett to the role of marketing coordinator to support its growing Sydney team.

THE OPPORTUNITIES ARE ENDLESS INTERNATIONAL & DOMESTIC CORPORATE CONSULTANT

PERTH (CBD) – SALARY PKG UP TO $60K + BENEFITS

This global TMC currently has multiple vacancies on offer for multi skilled corporate consultant looking to take the next

step in their career and retail consultants looking to step into the corporate world. Working in fun and social team

environments, you will be responsible for servicing domestic & international business travel requests. With fantastic career advancement opportunities on offer, you would be crazy to miss this! Join this corporate leader today & you could soon

be earning one of the highest salaries in the market.

FEELING UNINSPIRED? GROUP TRAVEL CONSULTANTS

GOLD COAST – TOP SALARY PACKAGE $50K - $55K OTE

This is your chance to move away from retail and into the world of groups and corporate! Why not try something

different? Our client is an agency located at the southern end of the Gold Coast and they are currently looking for

group travel consultants to join their team. Your role will see you booking all sorts of domestic and international group

travel arrangements for business clientele including meetings and conferences. Previous experience as a travel consultant

is essential along with strong GDS skills. Apply now!

This

This

MIX BUSINESS WITH PLEASURE CORPORATE TRAVEL CONSULTANTS

SYDNEY – SALARY PACKAGE UP TO $60K

Rare opportunity to join this boutique Corporate Travel Management, located in a modern Eastern suburbs office.

Work across a portfolio of VIP accounts, arranging their international corporate travel. Renowned for their

exceptional customer service, establish strong relations with your clients and industry suppliers. Upgrade your career,

work closer to home & enjoy high-end famils. You need min 3 years Corporate exp., strong GDS & customer service skills.

Apply now as this role won’t be round for long!

FOR ALL THE BEST VACANCIES VISIT www.aaappointments.com.au NSW & ACT - 02 9231 6377 - [email protected]

VIC, WA & SA - 03 9670 2577 - [email protected] QLD - 07 3229 9600 - [email protected]

A NEW DIRECTION IN YOUR TRAVEL CAREER TRAVEL RECRUITMENT CONSULTANT

SYDNEY & MELBOURNE

SALARY PACKAGE circa $70K + BONUSES

Due to the current demand, AA is expanding our Sydney and Melbourne offices. As a result we are in need of

talented travel professionals to service the recruitment needs of our exclusive client accounts. You will enjoy interviewing

candidates and assessing their career opportunities, short-listing talent, reference checking, account

management and business development.

You will be rewarded with an excellent salary plus bonus

structure, advanced on the job and professional training, opportunity to work with the best names in the industry and long term career prospects; as well as access to team perks

including shopping vouchers & time off.

Ideally you will come from a strong corporate or retail travel background, with excellent industry knowledge, strong communication and interpersonal skills and the ability to

work well in a team.

Interested? Apply now on [email protected]

Want to know more? Contact our MD today 02 9231 6377.

*NEW* GROUPS ROLE - FUN IN NUMBERS SPECIALIST GROUPS TRAVEL CONSULTANT

SE MELBOURNE – SALARY PACKAGE TO $60K+ (DOE)

Exciting NEW role for Melbourne just called in. This successful travel agency in Melbourne’s SE suburbs is now

searching for an experienced group’s consultant to join their growing special interest groups department. Working in this exciting role, you will be responsible for booking unique and exclusive travel for groups to worldwide destinations. Great

attention to detail and ability to work under pressure a must! You will work Monday – Friday hours with every third

Saturday only and be paid a high base salary of up to $60K

WANT TO ESCAPE UP NORTH? SENIOR RETAIL TRAVEL CONSULTANTS

TOWNSVILLE AND ROCKHAMPTON – TOP SALARY PKG

Are you looking to relocate or in need of a new and exciting challenge in retail travel? We have 2 rare opportunities in

Townsville and Rockhampton for these well-established and independent agencies. We are looking for strong and

experienced Senior Travel Consultants who have a passion for providing outstanding customer service and who enjoy

sharing their own personal travel experiences. Min 2 yrs experience in retail travel is a must along with excellent

product and destination knowledge. Is this you? Call us now!

FANCY A SEAT IN THIS NEW ROLE? PRODUCT & RESERVATIONS SUPPORT

SYDNEY – SALARY PACKAGE UP TO $55k & BONUSES

Today’s discerning traveller wants something more from their tour and this company provide just that! From all-

inclusive to independent to something a little different, they have it all. You will maintain inventory allotments, update

blackout dates, and product info; to ensure each passenger gets the trip of a lifetime. Assist reservations with new

enquires, amending exiting & product knowledge. Enjoy M-F only, a top salary package plus bonuses. If you have product

loading & reservations experience, this is the role for you!

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CCaatteeggoorryy 3300:: BBeesstt AAggeennccyy SSuuppppoorrtt SSeerrvviiccee hhttttppss::////wwwwww..ssuurrvveeyymmoonnkkeeyy..ccoomm//rr//SSuupppplliieerrVVoottiinnggNNTTIIAA22001155

Let Tomorrow Take You

ShoppingLet Tomorrow Take You

ShoppingFor all new bookings ex Australia to EUROPE* ticketed

between 09 March & 12 April 2015 and for travel

anytime in April 2015, Consolidated Travel in

combination with Emirates will spoil you with vouchers.

CONDITIONS: Valid for tickets issued by Consolidated Travel or via Quikticket between 09 March & 12 April 2015 on EK itineraries ex

Australia plated on EK (176) ticket stock on the Consolidated Travel IATA only. Child, Infant, Group Sales, Wholesale and Cancelled or

Refunded tickets are not eligible. *Europe excludes Greece, Turkey & the Middle East. This offer is open to all full time international

selling agents only. Vouchers are capped, please email [email protected] to claim your vouchers, claims will only

be accepted by COB 17 April 2015. Consolidated Travel and Emirates reserve the right to alter or cancel the promotion any time. It is a

condition of accepting the prize that: the prize winning agency accepts any conditions of use of the various components of the prize.

Prizes must be taken as stated and no compensation will be payable if a winning agency is unable to use a prize as stated. Receipt of

a prize may have Fringe Benefits Tax (FBT) implications. To the extent that there is any FBT liability, this will be paid for by the employer

of the recipient. The grossed-up value of a prize and any other Fringe benefits the recipient receives during the course of the FBT year

may be reported on the recipient’s annual PAYG Payment Summary as required by taxation law. All prizes include GST where

applicable. Consolidated Travel Group ABN 60 004 692 791. Date of issue 05 March 2015.

$30 voucher for every return Economy

class ticket to Europe*

$50 voucher for every

return Business class ticket to Europe*

$100 voucher for

every return First class ticket to Europe*

Great Train Journeys

EUROPE | ASIA | NORTH & SOUTH AMERICA | AFRICA | INDIA| RUSSIA| AUSTRALIA

O F T H E W O R L D

Rail Plus offers a wonderful collection of Great Train Journeys for your clients.

Each itinerary has been carefully selected by our team of rail experts to deliver the

finest in luxury rail travel.

Trans-Siberian Express onboard The Golden Eagle

Contact our dedicated luxury consultants for further enquiries:P: (03) 8779 - 4828 E: [email protected] W: railplus.com.au

P: 1300 555 003 E: [email protected] W: www.railplus.com.au

With its speed, convenience and comfort, Eurostar is the perfect choice for your clients when travelling between

London - Paris in 2 hours 15 minutes and London - Brussels in just over 2 hours!

Board the train in the centre of London and arrive in the centre of Paris or Brussels.

Be in it to win it!

• Prizes are awarded to the top selling agency, not per consultant so getting your team involved means everyone wins!

• Bookings must be paid and ticketed by 31st May 2015

• This prize is not exchangeable for cash value

• Every eligible entry will be automatically tracked

• Winners will be notified by head office on the 5th June 2015

Book and ticket any Eurostar sector between the 1st April– 31st May 2015 for your chance to win one of two prizes:

1st prize - The top selling agency will be rewarded with $1000 worth of Coles Group and Myer Gift Cards.

2nd prize - The top selling agency for Eurostar Premier & Business Premier Sectors will be rewarded with$750 worth of Coles Group and Myer Gift Cards.