Curriculum Vitae PERSONAL INFORMATION Elitsa Mironova Lomsko shose 101, 1220 Sofia (Bulgaria) +359878401414 [email protected] Sex Female | Date of birth 12/12/1990 | Nationality Bulgarian WORK EXPERIENCE 07/2012–Present Director and chief executive DomoBg, Inc., Sofia (Bulgaria) Company for real estate management Responsibilities: Create and maintaining website, Facebook, YouTube and Google pages; Internet marketing and promotion; CEO optimization, Google Adwords campaigns; client relationships; price formation; etc. 12/2013–Present Help Desk Analyst Level II C3i Europe (Telerx Company), Sofia (Bulgaria) C3i is the leading provider of technical support services for life sciences companies worldwide. Responsibilities: Provide comprehensive technical support to pharmaceutical companies and life-science organizations personnel (doctors, nurses, patients, sales force, etc.) in Spanish and English; Troubleshoot reported issues and resolve or route them to the responsible teams; Ensure customer satisfaction; Assist in trainings and on-boarding of the other team members and ensure their compliance with the company polices and procedures; Prepare client reports on a weekly basis and monitor SLA compliance; Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care; 07/2011–11/2013 Help Desk Analyst Level I C3i Europe (Telerx Company), Sofia (Bulgaria) C3i is the leading provider of technical support services for life sciences companies worldwide. Responsibilities: Provide comprehensive technical support to medics (doctors, nurses and patients) in their native language; Troubleshoot reported issues and resolve or route them to the responsible teams; Ensure customer satisfaction; 06/2009–07/2011 Seller Akva Term, Inc., Sofia (Bulgaria) Store for WSS and heating; Responsibilities: selling goods; preparing invoices; working with cash register and software for inventory management; direct communication with clients; 23/12/14 © European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 1 / 10