EuroIA 2016 - Clementina Gentile - Hello stranger

Hello strangerWhat language will

our connected devices speak?

Clementina Gentile

EuroIA 2016

@clementina_g

http://www.radiolab.org/story/211213-sky-isnt-blue/

What colour do you see?

Language influences our perception

http://nautil.us/issue/26/color/why-red-means-red-in-almost-every-language

http://www.anderson.ucla.edu/faculty/keith.chen/papers/LanguageWorkingPaper.pdf

Language influences our behaviour

Language is the new UI

Argument = war

The importance of metaphors

Your claims are indefensibleHe attacked every weak point in my argumentHis criticisms were right on targetI demolished his argumentI’ver never won an argument with himYou disagree? Okay, shoot!

Metaphors We Live By George Lakoff and Mark Johnson. Picture: Marina Abramovic

IOT metaphors will define how:

we talk about the deviceswe talk to the devices

they talk back to us

Metaphor of the talkative butler

(Mimi Haddon, Getty Images)

“Amazon Echo is magical. It’s also turning my kid into an asshole”Hunter Walk

What if the servants revolt?

Simone Rebaudengo - Addicted products

On what extent the interaction we have

with the IOT will mirror or influence

the one we have with our peers?

Metaphor of the smart assitant

http://news.utexas.edu/2013/10/25/robot-dreamer-more-than-just-a-pretty-face

Yahoo developed a BOT that is able to catch online abuse

https://www.technologyreview.com/s/601949/yahoo-has-a-tool-that-can-catch-online-abuse-surprisingly-well/

http://www.uxbooth.com/articles/compassionate-ux/

What if the BOT itself becomes a troll?

How will we educate the machines to go beyond syntax

and grasp also semantics?

Will we strenghten or rather weaken the biases

embedded in our language?

https://freedom-to-tinker.com/2016/08/24/language-necessarily-contains-human-biases-and-so-will-machines-trained-on-language-corpora/

Metaphor of the leader

https://www.theguardian.com/media-network/2016/sep/09/robot-boss-best-manager-artificial-intelligence

Would you like to work for a robot?

http://smartgovernance.tumblr.com/ http://ethicalmachines.com/

Would you like to be ruled by a robot?

How will the language of power change?

Can we design ethical smart

systems?

How can we design with language?

Helena Almeida

Play with metaphors

https://medium.com/intercom-inside/why-conversational-design-is-the-future-2c05f65aa68e#.3k7szbvn8

Prototype conversations

“Love words, agonize over sentences, pay attention to the world.”

Susan Sontag

Jung Lee - The end

@clementina_g