EUROCITIES Knowledge Society Forum - TeleCities Cities Role in the Knowledge Society Herkalion 5 – 6 May 2006 Chris Newby Forum Chair and Councillor Liverpool.

EUROCITIES Knowledge Society Forum - TeleCities

Cities Role in the Knowledge Society

Herkalion

5 – 6 May 2006

Chris NewbyForum Chair and Councillor Liverpool City Council

EUROCITIES Knowledge Society Forum - TeleCities

WHAT IS TELECITIES?

• 140 Cities throughout Europe

• Private Business Partners: Deloitte, IBM, BT, Sun Microsystems, Oracle and Cisco

EUROCITIES Knowledge Society Forum - TeleCities

WORK OF TELECITIES• Deloitte Benchmarking

Report

• Policy Formulation – Broadband– eCare– eCitizenship– eGovernment

ACHIEVEMENTS

Working closely with the EU:

Broadband– Exchange of good practice – Development of Broadband

Manifesto– Dissemination of the

manifesto– Contributions to many high

level events (In collaboration with CISCO)

EUROCITIES Knowledge Society Forum - TeleCities

EUROCITIES Knowledge Society Forum - TeleCities

eRights– Finalisation of the charter– Launch of the charter– Dissemination and support

19 Cities signed: Amaroussion • Barcelona • Brno • Chemnitz • Frankfurt • Gdansk • Gijon • Glasgow • Liverpool • Lodz • Lyon • Manchester • Ostrava • Prague • Salerno • Siena • Stockholm • Terrassa • Zaragoza26 Cities Interested: Berlin • Birmingham • Bologna • Bonn • Bratislava • Brno • Brussels • Cheshire County Council • Cologne • Helsinki • Leipzig • Lille Métropole • Leeds • Linköping • Lisbon • Modena • Munich • Nantes • Rome • Porto • Rotterdam • Tampere • The Hague • Turku • Vienna • Vilnius

EUROCITIES Knowledge Society Forum - TeleCities

• i2010 (Overarching Policy)• Review regulatory framework for electronic

services• eGovernment action plan 2006 - 2011• 7th Framework Programme (Research)• State aid (broadband and ICT service centres)

And• Open Source and Open Standards (cost

effectiveness and seamless international data transfer)

EUROCITIES Knowledge Society Forum - TeleCities

NETWORKING

• World Bank - MENA – Cooperation Charter

• Harvard University – Paper published 2005

EUROCITIES Knowledge Society Forum - TeleCities

4 CITIES

North, South, East and West:

• Stockholm - Broadband

• Barcelona – IRIS Project

• Tallinn – X Project

• Liverpool - TeleCare

LIVERPOOL IN 1998 -

Highest council tax in the UK

Officially one of the worst council services in the UK

Approximately over staffed by 5000

‘Can’t do’ council

EUROCITIES Knowledge Society Forum - TeleCities

LIVERPOOL IN 1998 -

Over 220 different computer systems

Over 500 different databases

Over 400 different reception points

(buildings)

EUROCITIES Knowledge Society Forum - TeleCities

LIVERPOOL IN 1998 -

Streets not being swept

£25 million underspend on education

No credible relationship with police, fire service, health authority, etc.

EUROCITIES Knowledge Society Forum - TeleCities

LIVERPOOL IN 2006 -

Liverpool Direct Call Centre

10 One Stop Shops

5 interactive transactional on street kiosks with another 7 planned.

EUROCITIES Knowledge Society Forum - TeleCities

LIVERPOOL IN 2006 -

Joint venture company with BT

Responsible for:Call CentreICTPayrollHuman Resources Revenue &

Benefits

EUROCITIES Knowledge Society Forum - TeleCities

LIVERPOOL IN 2006 -

Staff culture change (the Liverpool way)

TeleCare

EUROCITIES Knowledge Society Forum - TeleCities

EUROCITIES Knowledge Society Forum - TeleCities

EVENTS

‘KNOWLEDGE SOCIETY – SOCIAL RENEWAL IN ACTION’ GLASGOW 8-9 JUNE 2006

WEBSITES

www.liverpool.gov.uk

www.eurocities.org