essentials of an effective grievance haandling

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DIVYA YADAV (512)

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ONLINE SHOPPING

OVERVIEW1. Term “online shopping” 2. Facts3. Top online shopping sites 4. Procedure 5. Payment 6. Pros 7. Cons 8. Tips for protecting your self 9. Conclusion

INTRODUCTIONA form of electronic commerce 

Allows consumers to directly buy goods  from a seller over internet

e-web-store, e-shop, e-store, Internet.

HOW DID ONLINE SHOPPING COME ABOUT?

Online shopping emerged with the development of the internet.

Entrepreneurs saw the potential in online shopping and sprung at the chance to make virtual storefronts, so that consumers could shop without leaving their homes.

ONLINE SHOPPING VS. TRADITIONAL SHOPPING

Similarities

-Advertisement.

-Security.

-Convenience.

FACTSlargest online Retailing corporations :

EBay & Amazon.com875 million consumers worldwide, who

have shopped on the web85% internet users have shop onlineMost of e-shoppers hail from South

KoreaEgypt has least online shoppersIn India 29% internet users shops

online

Key Findings of Michael De Kare-Silver in e-shock:

Already about 15-20% of consumers say they’d prefer to shop electronically rather than visiting the shops.

It only takes a drop of about 15% in store traffic to make many stores unprofitable.

This revolution will achieve critical mass as early as 2005.

Manufactures can seize the opportunity to decide whether to establish their own direct consumer distribution and bypass existing retail chains.

TOP ONLINE SHOPPING SITES*Amazon.inFlipkart.comMyntra.comEbay.inSnapdeal.comHomeshop18.comYebhi.comJunglee.comJabong.com

*in INDIA

MASTER PAGE:1

MASTER PAGE:2

form.

SHOPPING CART :-

PROCEDUREDecide what to purchaseSearch for available itemsCompare(Price ,Review ,Ship

ping etc)Place the orderPay the billReceive delivered items &

inspect them

PAYMENT Credit CardDebit CardInternet BankingReward CardCash on delivery

PRICE COMPARISON

Using price comparison sites can help you find good deals and get your item at the lowest price possible without having to go from store to store to find out

The Top Price comparison sites are

Yahoo Shopping

Pricegrabber.com

Shopping.com

PROS

CONS

TIPS FOR PROTECTING YOURSELF

CONCLUSION