www.pascom.net * Net.Workspace: http://net.workspace.co.uk/social/resources/voip-for-small-businesses/ * Wikipedia AutoAtt http://en.wikipedia.org/wiki/Automated_attendant * Wikipedia POTS http://en.wikipedia.org/wiki/POTS * Processor: http://www.processor.com/article/15281/identify-essential-business-phone-and-voip-features * NextAdvisor: http://www.nextadvisor.com/voip_services/articles/6/essential-business-VoIP-features * TechRepublic: http://www.techrepublic.com/blog/10-things/10-voip-features-that-can-benefit-your-small-business/ SOURCES: INCOMING CALL: The VoIP Guys Reject Answer DO NOT DISTURB INCOMING CALL: The VoIP Guys Reject Answer INTERCOM / DOOR ENTRY SYSTEMS AUTO ATTENDANT MUSIC ON HOLD VOICEMAIL to E-MAIL CALL SCREENING Increase security through controlled access with a door entry system. With audio and video integration there’s no need to leave your desk Great for High Call Volume Desks as well as giving the impression that your Business is more professional and much larger. Also advances call flow management by helping callers reach the right contact first time “Silence is most definitely not Golden!” Keep your callers on the line while they are on hold by playing some nice music. There is nothing worse than silence or that repetitve on hold beeping. But Keep it GOOD! Where is my pen and paper??!!!??? We all know the feeling when we have to listen to messages again and again to scribble down those all important names, numbers, times etc - now you don’t have to! DO NOT DISTURB - DND Got that all important report and cant take any calls today? Then simply use the DND funtion and temporarily block your incoming calls. BUT just to be sure that you don’t miss an Important call - forward your calls to Voicemail or to a colleague TELECONFERENCING Most IP Phones will allow you to do 3 Way Conferencing connecting yourself and 2 others. BUT True Teleconferencing is achieved through the VOIP PBX which allows Teleconference Rooms to be set up where an unlimited number of callers can log in. ADVANCED CALL REPORTING VoIP call reporting enables in depth analysis of your telephony requirements. Discover where and when to deploy your resources most effectively. Also gives greater cost control through origin, destination & duration analysis. You can also use the same tools to help you react in real time to your current telephony requirements +4999129691200 2:27:46 Calling pascom 2:59 Dear pascom Team, I would like to make an enquiry regarding your MobyDick VoIP Software. We have 26 users. What’s important is Voicemail to E-mail, as we have a few remote workers. Please kindly send us an offer. Yours Sincereley, to: [email protected] from: [email protected] Gives you the flexibility to decide whether to accept or reject a call plus enabling you to decide whether to forward to call to your mobile if the call is private! Built on Caller ID tech also means you know who you are talking to before answering! FOLLOW ME / FIND ME With more and more people using their private mobile devises for work it is essentail to be able to be contactable on all of them no matter where you are. FollowMe does exactly that - it will try all your devices in a specific order before it finds you! IN CALL COACHING In call coaching can invalubable in so many ways. Keep the caller on the line, no need to call them back with the answers. Call whispering enables supervisors & colleagues to lend a hand, provide tips & advice when it is needed without the caller knowing. Great for Call Centres, Customer Service, Telesales and on the job training Hi James, Tom here - try this 10 Essential VoIP Features for Business make sure your Business is not missing out