Esri Open House - Sovereign Housing

One version of the truth - the benefits of an enterprise GIS

10th November 2016

Overview

• Sovereign Housing overview

• Our GIS journey

• Top 5 benefits1. Efficient use of staff time2. Support better customer service3. Reveal development & asset management opportunities4. Enabler for Strategic Insight 5. Plan strategically for future growth

Sovereign Housing Association• Over 38,000 homes • Over 90,000 residents• New Sovereign, 5th Largest Housing Association • Around 55,000 homes • Over 120,000 residents

• Merging with Spectrum Housing• Around 17,000 homes • Over 30,000 residents

GIS Journey

2013

• Desktop GIS

2014

• Beta Web GIS

• 30 -> 100 users

• Very basic system

2015

• SEMS 1.1

• Web GIS

• Land, Property & Grounds Maintenance

• GIS Analysis

2016

• SEMS 2

• Web GIS

• Tenancy data & detailed property attributes

• 500 users trained

• 250 users per week

• 80 users per day

• Used company wide

Top 5 Benefits

1. Efficient use of staff time

• What is it being used for?

1. Efficient use of staff time

1. 80 staff a day, 250 a week rely on the system

2. Single system references data from many others

3. Less reliance on local knowledge– Supports agile working practices– Ideal for central services– Great for new starters

2. Support better customer service

1. Faster and more accurate answers2. Working with Resident’s Council on scrutiny3. Fairer and more transparent service charging

3. Reveal development opportunities

• How do we manage our land and assets without SEMS?

3. Reveal development opportunities

1. Development opportunities & partnership working2. Land utilisation and rationalisation3. Future asset strategy4. Support the Asset and Liabilities register

4. Enabler for Strategic Insight

• GIS is enabling new ways to analyse and understand our data

Government Policy

Impacts

Housing Affordability

Analysis

Sub Market Value of Social

Housing

Local Authority

Information Packs

4. Enabler for Strategic Insight

• Benefit Cap Modelling

4. Enabler for Strategic Insight

• Benefit Cap Actual

4. Enabler for Strategic Insight

• Benefit cap and Sovereign now

426 Households impacted

£1,338,202 annual cap with an average weekly loss of income of £60.41

96% of the households include childrenestimated 1.2K children in these households

4. Enabler for Strategic Insight

• Stock Clustering

4. Enabler for Strategic Insight

1. Location is now key to our Insight

2. We’re modelling the impact of Government policy

3. Senior Managers are asking for the “SEMS View”

5. Plan strategically for future growth

• Before the merger

5. Plan strategically for future growth

• Supporting the planning phase

• Map Removed

5. Plan strategically for future growth

• Supporting the planning phase

5. Plan strategically for future growth

• Supporting Day 1

5. Plan strategically for future growth

1. Help verify suitability of merger options

2. Support day one planning– Divisions– Patches– Travel time

3. Immediate benefits of an enterprise GIS

In Summary

Top 5 Benefits

1. Efficient use of staff time

2. Support better customer service

3. Reveal development & asset management opportunities

4. Enabler for Strategic Insight

5. Plan strategically for future growth

GI4Housing

• LinkedIn group• Platform independent• 6 monthly meetings• Discussion forum

Thank you

“SEMS is a powerful tool that is valued by our frontline teams and supports them in delivering a great service to our residents, and increasingly it is supporting our strategic business planning and decision making”

Heather Bowman, Chief Operating Officer